Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11617893October 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving 60 - 70 MPH, the brake pedal was firm while depressed and went to the floorboard. The vehicle made an abnormal sound and failed to stop immediately. The contact shifted the transmission to neutral(N) and the vehicle slowed down. No warning light was illuminated. Additionally, the vehicle stalled while driving. The contact pulled over and restarted the vehicle; however, the failure persisted. The vehicle was taken to an independent mechanic, who diagnosed a tear in the brake booster and related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster). The vehicle was then taken to the dealer, and the contact was informed that the VIN was not included in the Customer Satisfaction Program. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that because the VIN was not originally included in the Customer Satisfaction Program: 13N02 - Supplement #1, the VIN would also be excluded from the updated program extension coverage under Supplement #2. The failure mileage was approximately 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614564September 14, 2024
STRUCTURE:BODY
The passenger door warning keeps coming on saying door ajar and keeps lights illuminated until I manually move latch on door to catch
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613525September 9, 2024
ENGINE
The contact owns a 2011 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. In addition, the contact stated that when the vehicle was in park, the engine idled roughly and at times lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed with bank #1 and bank #2 oxygen sensor failures. The contact was informed that bank #1 and #2 oxygen sensors needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic where all four oxygen sensors were replaced but the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612049September 1, 2024
SERVICE BRAKES
Hard brake with a whistle sound while pushing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611401August 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving 25 MPH and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond, and the brake pedal traveled to the floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was repaired on two separate occasions by the same independent mechanic however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609333August 19, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal depressed and made a hissing sound. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the brake booster. The contact was informed that the brake booster needed to be replaced. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605023July 29, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I'm not sure if it's electrical or the transmission. My car is not going on parking gear. The car don't start abs the shifter is not moving. My car shifter was on parking gear, but on the dash it's not showing it's on parking. My safety concern is that the car rolls (moves) even though the car is off , no keys in the ignition. It's on parking but on the dash it's not displaying thr it's on parking gear. I need to apply the emergency breaks to keep the car from rolling ( moving) if the emergency breaks goes off the vehicle is going to roll causing to crash. I removed the cover to see if there was something causing the shifter from not moving. Then I took it to the nearest auto repair. I explained the issue and concern. They state the the shifter cable needs to be replaced. I took my vehicle to a mechanic for a second opinion he said it not the shifter cable. I never had this problem until recently. There was no warning it just didn't want to start. Now it is not go on parking gear. And it only starts un nneutraland to turned it off . I have to put it on reverse gear in order to retrieve my keys. And the emergency break must be on if not the car will roll.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604673July 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal was spongy and made a whining and hissing sound, causing an extended braking distance. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was then taken to the dealer, where the same assessment was made. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603015July 17, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving 30 MPH, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that it was raining when the failure occurred. The contact stated that the failure occurred after driving over a bump in the roadway. Additionally, the contact's two small grandchildren were seated in the rear seat of the vehicle when the failure occurred. The vehicle was taken to an independent mechanic where it was diagnosed with a failed ABS hydraulic control unit. The contact was informed that the ABS hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600794July 10, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to stop, the brake pedal was depressed and extended to the floorboard, causing the braking distance to become extended. The vehicle was taken to the local dealer who determined that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was invalid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596201June 24, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was firm while depressed, and the brake pedal made a hissing sound. The brake pedal was depressed several times before responding to stop the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster); however, the vehicle was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595523June 20, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving approximately 65 MPH, the vehicle was lost motive power. The contact stated that while approaching a freeway exit and depressing the brake pedal, the brake pedal was very firm, and the vehicle failed to stop as needed. The contact stated that while the vehicle was stalling, she was able to stop the vehicle. When the contact attempted to restart the vehicle, the check brakes and check engine warning lights were illuminated. The vehicle failed to start up and was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593950June 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and attempting to depress the brake pedal, the brake pedal was very firm and difficult to depress. The contact stated that while depressing the brake pedal, there was an abnormal sound coming from the brakes. There were no warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the brake booster was damaged and needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster); however, the vehicle was not included. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591477May 30, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I have had several problems with my back up camera. My camera now is showing the picture upside down. As a [XXX], I am using this for safety and it is very distressing since this is one reason I purchased my Ford Vehicle. I see there has been a recall issued for some 2011 Ford Edge vehicles and wondering how I could get my VIN number added. I feel this is a serious issue for safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591038May 28, 2024
ELECTRICAL SYSTEM
Door latch sensor doesn’t recognize that the drivers door is shut most of the time. This causes the dome light to remain on and makes it almost impossible to see to back up at night especially with the malfunction of the backup camera. Nothing has happened but as this is apparently a common problem with these cars I am super concerned that it could cause an accident or for someone or something to be ran over backing out of a driveway or parking lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589089May 16, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while depressing the brake pedal, the brake pedal was firm. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588862May 15, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that the brake pedal was extremely firm when depressed and the vehicle failed to immediately stop, causing the braking distance to be extended. The vehicle was taken to the local mechanic who determined that the brake booster was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the Extended Coverage for the failure. The failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588417May 13, 2024
UNKNOWN OR OTHER
My rear view video display is displaying upside down. This is a known recall for other Ford edges but mine is not included in the current recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587649May 8, 2024
SERVICE BRAKES
Hit a pothole and brake pedal went to floor. I replaced master cylinder last year and new fluids. I bled brakes twice and pedal still going to floor. I’ve been installing brakes for 40 years and this isn’t right. Research tells me it might be HCU unit but I can’t afford $1500. Has this unit been recalled? Way too many people have had this problem with multiple years of ford edge’s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582673April 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving approximately 40 MPH and depressing the brake pedal, the brake pedal went down to the floorboard and the vehicle failed to respond. There was no warning light illuminated. The contact pumped the brake pedal until the vehicle responded. The vehicle was taken to the dealer, where the brake booster was replaced. The contact stated that the failure recurred while driving 3 years later. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was then taken to the dealer, where the contact was informed that the brake booster could not be replaced under an unknown Extended Warranty because the vehicle was not covered. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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