Ford Edge Complaints (2016)

926 consumer complaints on file.

#11255404September 13, 2019
UNKNOWN OR OTHER
THE STATIONARY PART OF MY VISTA GLASS SUNROOF CRACKED. THERE IS NO SIGN OF IMPACT AND IT LOOKS LIKE A STRESS CRACK. FORD IS NOT WILLING TO REPLACE IT BECAUSE I AM 1 MONTH OUTSIDE THE 3 YR WARRANTY WINDOW. I LOOKED ONLINE AND I SEE THAT THERE ARE MANY OTHERS WITH THIS SAME CRACKING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252913September 3, 2019
STRUCTURE:BODY
JUST BOUGHT 2016 FORD EDGE TITANIUM W/42,000 MILES. VEHICLE JUST SITTING IN DRIVEWAY. FOUND A WAVY CRACK ON SUNROOF GLASS. ALSO FOUND THERE ARE MANY, MANY OTHER SIMILAR COMPLAINTS WITH NOT MUCH A CONSUMER CAN DO ABOUT IT. IT IS OBVIOUS FROM MY RESEARCH THAT FORD IS WELL AWARE OF THIS PROBLEM ON THERE EDGE MODEL BUT WILL NOT FIX. I AM A VETERAN AND I AM DISABLED. CANNOT AFFORD TO GET THIS FIXED. THE DEALERSHIP HAS LEFT A VERY BAD TASTE IN OUR MOUTHS WITH DECEPTIVE PRACTICES (I HAVE PROOF). DO NOT KNOW WHAT TO DO. FEEL HELPLESS. WISH I NEVER WOULD HAVE GONE TO GWINNETT PLACE FORD IN GEORGIA. WISH SOMEONE COULD DO SOMETHING. JUST BOUGHT IT 3 WEEKS AGO. DO NOT EVEN HAVE THE LICENSE PLATES YET. WENT IN TO PURCHASE ON FOR 16000 TO 18000, NOW I AM AT 25,000 AND COUNTING. MY WIFE IS SO AFRAID OF THE GLASS JUST FALLING DOWN IF WE EVER OPENED IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252573August 31, 2019
WHEELS
CAR SERVICED AND STATED ALL 20 LUG NUTS HAD TO BE REPLACED DUE TO ALUMINIUM CASING COVERING THE BOLT. DEFECTIVE LUG NUTS AND IF MY VEHICLE HAD A FLAT TIRE, I WOULD NOT BE ABLE TO CHANGE THE TIRE DUE TO SWELLING OF THE COVERING. UNABLE TO HAVE TIRES ROTATED? AND CHANGE A FLAT TIRE DUE TO CHEAP BOLTS. ( NOT MADE IN USA) ALSO CALLED TO COMPLAIN TO FORD AND THE REPRESENTATIVE LIVED IN THE PHILIPPIANS. I AM COMPLAINING TO THE COMPANY AND PLACING ON TWITTER AND I AM A TRUMO SUPPORTER.. I WANT SOLID USA BOLTS FOR SAFETY. ALSO I CAN TAKE A PICTURE IF NEEDED. UNSURE OF WHICH MODELS THIS INVOLVES. *** SAFETY HAZARD***
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252123August 28, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN DRIVING MY 2016 FORD EDGE ON THE STREET OR ON THE HIGHWAY THE CAR HESITATES 2 TAKE OFF I HAVE TO PRESS ON THE GAS REALLY HARD BEFORE IT STARTS TO TAKE OFF IT SHAKES REALLY BAD AND WHEN YOU FIRST START THE CAR IT'S SHAKING AND JERKING WHEN YOU PUT THE CAR IN DRIVE IT HESITATES TO MOVE WITH THIS HEART JERKING MOTION AND SHAKING THEN IDLES DOWN AND THEN THE CAR WILL MOVE BUT IT STILL TAKES SOME FORCE ON THE GAS PEDAL FOR THE CAR TO MOVE ALSO I NOTICED A BURNING SMELL LIKE OIL OR SOMETHING AND A VERY THICK WHITE SMOKE CLOUDING OUT OF THE EXHAUST PIPES THIS PROBLEM STARTED 3 WEEKS AGO AS OF TODAY AUGUST 28TH MY FORD EDGE WILL NOT TURN OVER I'VE TRIED REPLACING THE ALTERNATOR THE SPARK PLUGS IGNITION SWITCH IT WILL NOT TURN OVER THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE LAST FRIDAY THE CHECK ENGINE LIGHT A PICTURE OF A RANCH AND AND A PICTURE OF A TRIANGLE WITH A CAUTION SIGN IN THE MIDDLE HAS CAME ON AND THEN THE CAR WILL NO LONGER START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246635August 27, 2019
SERVICE BRAKES
FRONT DRIVER SIDE BRAKE LINE BURST WHILE DRIVING (APPLYING THE BRAKE DURING A TURN ON A CITY STREET), WITHIN THE LAST 6 MONTHS, CAUSING THE BRAKE PEDAL TO DEPRESS ALL THE WAY TO FLOOR AND MAKING THE VEHICLE EXTREMELY DIFFICULT TO STOP (BY THE TIME I MADE IT HOME IT WAS HARDLY STOPPING AT ALL). FORD REPLACED THE LINE AND SAID IT HAD JUST "WORN OUT" (THOUGH THE CAR WAS JUST OVER 2 YEARS OLD AT THE TIME AND HAD UNDER 24000 MILES). TODAY (08/27/2019) THE OTHER FRONT BRAKE LINE SEEMS TO HAVE BURST (PASSENGER SIDE) AGAIN WHILE DRIVING (AGAIN WHILE APPLYING THE BRAKE THIS TIME AT A STOP LIGHT ON A CITY STREET) AND AGAIN CAUSING THE PEDAL TO GO ALL THE WAY TO THE FLOOR AND MAKING THE CAR EXTREMELY DIFFICULT TO STOP. THIS IS A HAZARDOUS SITUATION AND VERY CONCERNING THAT IT HAS OCCURRED TO BOTH FRONT BRAKE LINES WITHIN THE PAST YEAR, AND ALL WHILE THE CAR IS UNDER 3 YEARS OLD AND UNDER 36,000 MILES. I AM HAVING IT TOWED TO FORD TODAY, AND NO DOUBT THEY WILL SAY THE SAME THING, AND WE WILL STUCK WITH A VEHICLE WAITING FOR ANOTHER BRAKE LINE TO BURST IN THE NEAR FUTURE. FROM I HAVE GATHERED ONLINE THIS IS AN ISSUE OTHERS HAVE FACED (SEE FOLLOWING LINK THAT SEEMS TO INCLUDE NHTSA COMPLAINTS): HTTPS://WWW.CARCOMPLAINTS.COM/FORD/EDGE/2016/BRAKES/SERVICE_BRAKES.SHTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245614August 21, 2019
VISIBILITY/WIPER
I NOTICED A SPIDER WEB STYLE CRACK ON THE REAR SUNROOF PANEL, WHILE IT WAS PARKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244487August 16, 2019
UNKNOWN OR OTHER
CAN'T GET THE LIFT GATE TO OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244326August 16, 2019
STEERING
MY 2016 FORD EDGE SPORT WITH 35K MILES HAS AN ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT ON. THIS CAUSED THE WHEEL TO BECOME LOOSE OR COCKED AT AN ANGLE WHILE DRIVING, WHICH IS AN EXTREME SAFETY HAZARD. AFTER RESEARCHING MORE, THERE ARE MANY OTHERS WHO HAVE MENTIONED THE SAME ISSUE. THIS SHOULD BE AN IMMEDIATE SAFETY RECALL AND NOT A TSB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242982August 10, 2019
UNKNOWN OR OTHER
HANDS FREE LIFTGATE IS DANGEROUS. WHILE PUTTING GROCERIES IN BACK AND REARRANGING THINGS I TRIGGERED THE HANDS FREE LIFTGATE. THE GATE DID NOT STOP COMING DOWN WHEN I TRIED TO STOP IT WITH MY HAND AS IT WAS CLOSING. I GOT OUT OF THE WAY AS IT SLAMMED SHUT. THE GATE DOES NOT RESPOND WHEN AN OBJECT IS PUT IN ITS PATH, LIKE A GARAGE DOOR DOES. IT NEEDS TO! MY 83 YEAR OLD MOTHER HAD THE SAME THING HAPPEN TO HER (SHE HAS A 2019 EDGE)AND LUCKILY I WAS THERE AND WAS ABLE TO PUSH HER OUT OF THE WAY AND SHIELD HER HEAD. SHE NOW WILL ONLY PUT THINGS IN HER BACK SEAT, BECAUSE SHE IS AFRAID OF ACTIVATING THAT HANDS FREE LIFTGATE. WE BOTH HAD OUR KEYS IN OUR PURSE/ POCKET. THE MANUAL SAYS NOT TO HAVE IT ON YOU WHEN USING THE BACK GATE, BUT C'MON THAT ISN'T REALISTIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242756August 9, 2019
ELECTRICAL SYSTEM
WHEN I AM DRIVING, MY VOLUME FOR THE RADIO WILL INCREASE VERY QUICKLY WHILE HAVE MY HANDS ON THE STEERING WHEEL. I HAVE BEEN DRIVING OR PARKED AND IT WILL ACCELERATE AS HIGH AS IT CAN GO. THIS CAN BE STARTLING, BECAUSE I AM NOT EXPECTING THE SOUND TO GET EXTREMELY LOUD, QUICKLY. I HAVE GONE INTO THE SETTINGS AND TURNED THE SETTING TO OFF WHEN IT ASKS ABOUT THE VOLUME INCREASING WHEN WE ACCELERATE THE GAS. HOWEVER, THIS DIDN'T FIX THE PROBLEM. ALTHOUGH I CHOSE A DATE AT THE BOTTOM AS TO WHEN THIS HAPPENED, IT'S NOT ACCURATE. IT IS VERY RANDOM AND UNPREDICTABLE WHEN THE VOLUME INCREASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241763August 5, 2019
SERVICE BRAKES
DRIVING ON FL HIGHWAY, AT OF SPEED OF 65 MPH, BREAKS WENT DOWN TO FLOOR NEARLY RAMMING INTO BACK OF ANOTHER VEHICLE. HAD TO SWERVE ONTO SHOULDER VEHICLE THEN STOPPED. HAD TO CONTINUE ONTO NEAREST FORD DEALER SERVICE AND BRAKE WAS MAKING AIR LEAK NOISES AND WOULD NOT COMPLETELY STOP, EVEN AT RED LIGHTS. THIS WAS ON A WEDNESDAY CAR WAS NOT LOOKED AT UNTIL FRIDAY AND WAS TOLD THEY NEEDED TO REPLACE THE BREAK BOOSTER, IT IS NOW MONDAY AND I AM STILL PAYING FOR A RENTAL CAR AND WAITING FOR MY VEHICLE TO BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232789July 17, 2019
AIR BAGS
I WAS TRAVELING 35 MPH ON HIGHWAY 20/20 IN GARDEN CITY IDAHO, A CAR PULLED OUT OF A PARKING LOT WITHOUT STOPPING. I HIT THE DRIVERS SIDE OF HIS CAR. MY EDGE WAS TOTALED. I HIT HARD AND HAD A PASSENGER IN THE FRONT SEAT AND TWO MORE IN THE BACK. THE AIRBAGS DID NOT DEPLOY AND I FEEL THEY SHOULD HAVE. THE ONLY ONE THAT DID WAS THE SKIRT AIRBAG AT MY LEGS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11229422July 4, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
VEHICLE HAS A MOTION SENSOR UNDER THE REAR AREA THAT ENABLES THE HATCH TO OPEN AND CLOSE WHEN YOU SLIDE YOU FOOT UNDER THE BUMPER IF YOU HAVE THE KEY FOB ON YOU. WHEN YOU BEGIN LOADING PACKAGES IF YOUR FOOT MOVES NEAR THE SENSOR THE HATCH CAN CLOSE DOWN SUDDENLY AND HIT YOU IN THE HEAD OR BACK IF YOU ARE TURNING TO EMPTY A CART. THERE SEEMS TO BE NO WAY FOR THE USER TO SHUT OFF THE MOTION SENSOR. A GOOGLE SEARCH REVEALS MANY COMPLAINTS PEOPLE HAVE MADE ON THIS TOPIC. SEVERAL FORD PRODUCTS HAVE THE SAME SYSTEM. VEHICLE IS PARKED WHEN THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228304June 28, 2019
ELECTRICAL SYSTEM
THE REAR LIGHTS ACROSS THE REAR OF THE CAR, GET FILLED WITH WATER.. THIS STARTED APPROX 2 YEARS AGO WITH SOME CONDENSATION, EACH TIME I WAS TOLD THIS WAS NORMAL AND IT WOULD DRY AFTER SOME TIME. RECENTLY IT HAS GOTTEN A LOT WORSE, AND THE WATER FILLS UP OVER THE BULBS AND DOESN'T DRY. PICTURES WERE TAKEN BY THE DEALER AND SUBMITTED TO BOTH WARRANTY CO'S. ONLY TO BE REJECTED.. I FEEL THIS IS A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221433June 20, 2019
UNKNOWN OR OTHER
THE MOON ROOF GLASS IS CRACKING. NO POINT OF IMPACT. THE CAR WAS NOT HIT BY ANY FOREIGN OBJECT. WHEN CAR IS IN MOTION, THE SPIDER WEBBING CRACKS GET WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220253June 15, 2019
STRUCTURE:BODY, VISIBILITY/WIPER
PANORAMIC ROOF HAS CRACKS. NOTHING HIT THE ROOF AND IT'S KEPT IN A GARAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217156May 31, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
WHILE DRIVING THE BRAKES FAILED, PEDAL WENT TO THE FLOOR AND I COULD NOT STOP. DEALER SAID FRONT BRAKE LINES HAD FAILED, ONE BURST AND THE OTHER HAD A LARGE BUBBLE IN THE LINE. VEHICLE HAS 40,000 MILES ON IT. SECOND PROBLEM IS WITH COMPUTER SCREEN, WHILE DRIVING ALL THE SYSTEMS CONNECTED TO THE COMPUTER START FAILING ONE AFTER ANOTHER, AFFECTING SAFETY SYSTEMS CONTROLLED BY THE COMPUTER. WHEN DEALER REPAIRED IT THEY SAID THE INTERFACE TO THE COMPUTER SCREEN WAS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209715May 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 65 MPH, THE VEHICLE LOST ACCELERATION. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE, AND THE "SEE MANUAL" MESSAGE APPEARED. THE FAILURE OCCURRED INTERMITTENTLY. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208602May 20, 2019
UNKNOWN OR OTHER, ENGINE
INTERNAL LEAK FROM OIL VALVE/SWITCH ALLOWED FUMES TO LEAK INTO THE CAR FOR MONTHS AND MONTHS AND EXPOSED THE DRIVER TO TOXINS; BLOOD WORK REVEALED HIGH LEVELS OF MTBS; SYMPTOMS INCLUDE EXTREME EXHAUSTION, VISION AND COGNITIVE PROBLEMS, BALANCE ISSUES ITCHY SKIN, AND MORE. FIRST, THE FUMES SHOULD NEVER LEAK INTO THE CAR, SECOND, THE FORD SERVICE DEPARTMENT SAID IT WAS OK TO DRIVE WHILE THEY ORDERED A PART, AND IT WAS NOT OK TO DRIVE BECAUSE IT WAS POISONING THE DRIVER. THE CAR HAS NOW BEEN FIXED, THE DRIVER'S RECOVERY IS ONGOING.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11207729May 15, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
TRANSMISSION SHIFTER CABLE BUSHING DISINTEGRATED AND CABLE SNAPPED OFF A FEW TIMES!! THIS IS THE SAME ISSUE AFFECTING THE RECALLED 2014 FORD FUSION. THEY ARE USING THE SAME BUSHING FOR THE FORD EDGE PER THE PARTS DEPARTMENT WHERE I BOUGHT THE REPLACEMENT. THE PARTS REP SAID THEY ARE SELLING THE BUSHING FOR FORD EDGES ALL THE TIME. :(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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