Ford Edge Complaints (2016)

926 consumer complaints on file.

#11319227March 25, 2020
STRUCTURE:BODY
DRIVER DOOR DOESN'T LATCH THE FIRST TIME WE CLOSE THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317661March 12, 2020
ENGINE
2.0L ECOBOOST, 40,000 MILES, FWD, ENGINE TRIES TO STALL WHEN COMING TO STOP AT TRAFFIC LIGHT, ROUGH IDLE, MAKES GROANING OR THRUMMING SOUND SIMILAR TO HELICOPTER. NO POWER WHEN USING ACCELERATOR, ENGINE OFF THEN ON CLEARS ISSUE. READ P2196 CODE, CLEANED MAF SENSOR, BUT STALLING RETURNED. RANDOM, NOT REGULAR FAILURE, SO NOT ABLE TO RECREATE ON DEMAND. NO FAULT CODE LOGGED MOST RECENT INCIDENT. HAS OCCURRED 4 TIMES OVER LAST MONTH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317440March 11, 2020
SERVICE BRAKES
ONE EVENING IN MAY, 2018, TOOK MY CAR TO GET GAS AND FELT THE BRAKES TOO SOFT. WHEN LEAVING THE GAS STATION, MY BRAKES WENT TO THE FLOOR. PUT EMERGENCY BRAKE ON WITH HAZARD LIGHTS AND WAS ABLE TO COME TO A COMPLETE STOP AT A NEARBY RESIDENTIAL AREA. BRAKE FLUID WAS ADDED WITHIN MINUTES; ALL THE FLUID RAN TO THE GROUND. IT WAS TOWED NEXT MORNING TO THE DEALER. DEALER STATED THE BRAKE LINE HAD A 2" SLASH; SAID ANYTHING COULD'VE CAUSED IT. IT WAS FIXED UNDER WARRANTY. ON MARCH 7, 2020, WENT TO RUN ERRANDS. WHEN I PARKED AT LOT, THE BRAKES FELT SOFT. WHEN LEAVING THE STORE LOT, MY BRAKES WENT TO THE FLOOR, AGAIN! THIS TIME, I'M ALREADY IN TRAFFIC; SCARIEST THING EVER! AGAIN, PUT MY HAZARD LIGHTS AND AT BARELY NO SPEED AT ALL, TURNED THROUGH RESIDENTIAL STREETS TO GET HOME SAFE. AGAIN HAD IT TOWED MONDAY MORNING, BACK TO THE DEALER. I EXPLAINED THAT THIS PREVIOUSLY HAPPENED IN MAY 2018. NEW INVOICE STATES: "LEFT FRONT BRAKE HOSE LEAKING," AND "INSPECT AND FOUND LEFT FRONT BRAKE HOSE SPLITTING/LEAKING; REPLACED LEFT FRONT BRAKE HOSE, BLEED BRAKE SYSTEM, TEST DROVE AND OK AT THIS TIME." THIS TIME? I WAS TOLD THE MAY 2018 ISSUE WAS THE SAME, EXCEPT THAT ONE WAS THE BACK BRAKE HOSE. AND NO WARRANTY THIS TIME; HAD TO PAY OVER $500 FOR REPAIR. VERY DISAPPOINTED THAT FORD HASN'T MADE A RECALL ON THIS ISSUE. I TRAVEL 35 MILES DAILY TO WORK ON THE TOLL ROAD. WHAT AM I TO DO WHEN THIS HAPPENS ON A 60-MILE SPEED LIMIT HIGHWAY? I'M TERRIFIED NOW AND DON'T HAVE MANY OPTIONS FOR GETTING TO WORK. I READ ONLINE THAT OTHERS HAVE HAD THE SAME EXACT ISSUE WITH THE SAME VEHICLE. IF A RECALL ISN'T IN THE WORKS, I'M GETTING RID OF THIS VEHICLE, ALBEIT OUR FAMILY CAR. MY KID'S 2014 FORD FOCUS HAS HAD TRANSMISSION ISSUES FOR YEARS. I CANNOT CONTINUE TO HOPE THAT NOTHING HAPPENS, NOR CAN I CONTINUE TO PAY THIS MUCH MONEY FOR FORD'S MISTAKES. NHTSA, PLEASE - FIND THIS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316581March 6, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH ENTERING A PARKING LOT, THE REAR WINDOW FRACTURED. THE CONTACT TOOK THE VEHICLE TO A GLASS COMPANY TO HAVE THE GLASS REPLACED. THE GLASS COMPANY WAS UNABLE TO LOCATE THE CAUSE OF THE FRACTURE. THE REAR WINDOW GLASS WAS REPLACED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311555February 26, 2020
VISIBILITY/WIPER
LARGE CRACKS HAVE DEVELOPED IN THE REAR, FIXED, PANORAMIC SUNROOF. THE CAR IS GARAGE STORED AND THE GLASS DOESN'T SHOW ANY SIGNS OF IMPACT ON THE OUTSIDE. THEY APPEAR TO BE STRESS FRACTURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307229February 5, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
JUST NOTICED A LARGE CRACK DEVELOP IN THE PANORAMIC SUNROOF - FRONT PANEL. UNFORTUNATELY I DO NOT REMEMBER THE EXACT DATE. THE CRACK STARTED SMALL AND SPREAD INTO DIFFERENT CRACKS COVERING A GOOD PORTION OF THE SUNROOF. NO EVIDENCE OF ROCK OR IMPACT. CRACKS APPEAR TO BE STRESS RELATED THOUGH I AM NOT AN EXPERT. CALLED FORD DEALER AND WAS INFORMED THIS IS NOT COVERED AS VEHICLE IS OUT OF WARRANTY. MY VEHICLE IS A 2016 FORD EDGE SPORT WITH 25K MILES. GIVEN A VERBAL ESTIMATE THAT THE PART WOULD COST $1K AND LABOR JUST SHY OF $2K FOR A TOTAL OF $3K. I WILL AGAIN REINFORCE THAT THE CAR HAS NOT BEEN IN ANY ACCIDENT OR IMPACT AND THE CRACK APPEARED ONE MORNING AND HAVE GROWN. I AM LOOKING TO SELL THE CAR AND THIS IS IMPACTING THE FINAL PRICE I AM TRYING TO NEGOTIATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302540January 28, 2020
POWER TRAIN, SUSPENSION
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, WITHOUT WARNING THE DRIVETRAIN FRACTURED, CAUSING THE FRONT DRIVER SIDE AXLE TO BECOME FRACTURED. THE CONTACT WAS ABLE TO STEER THE VEHICLE SAFELY OFF OF THE ROADWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE TECHNICIAN DETERMINED THAT THE PTV UNIT (DRIVETRAIN), TRANSMISSION AND AXLE FRACTURED AND NEED TO BE REPLACED. THE DEALER BUCKEYE FORD LONDON 110 US-42, LONDON, OH 43140 (800) 800-3673 WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 76,140.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302571January 28, 2020
SERVICE BRAKES
11/2018 - WHILE PARKED IN MY DRIVEWAY I PRESSED BRAKE TO START CAR, CAR JERKED AND PEDAL WENT TO THE FLOOR. I PUMPED BRAKES AND THEY SEEMED TO BE OKAY. STARTED DRIVING AND PEDAL WENT TO THE FLOOR AGAIN WHEN I WAS BRAKING. WAS ONLY ABLE TO STOP BY PUMPING BRAKES. DEALER STATED THAT A FRONT BRAKE LINE RUPTURED AND REPAIRED THE LINE. VEHICLE WAS 2 YEARS OLD. WITH UNDER 36,000 MILES ON 1/27/2020 WHILE DRIVING ON A CITY STREET, I PRESSED THE BRAKE PEDAL AND HEARD A LOUD BANG AND THE PEDAL WENT TO THE FLOOR. I TRIED PUMPING THE BRAKES AND HEARD ANOTHER BANG WITH THE PEDAL GOING TO THE FLOOR AGAIN. I WAS DOWN THE STREET FROM MY HOME SO I WAS ABLE TO GET THE CAR HOME AND CALL A TOW TRUCK. I HAD IT TOWED TO A PRIVATE MECHANIC WHO STATED THAT BOTH FRONT BRAKE LINES HAD RUPTURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302337January 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS ON, THERE WAS WHITE SMOKE COMING FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO THE DEALER FORD OF MURFREESBORO (1550 NW BROAD ST, MURFREESBORO, TN 37129 (615) 713-1436) WHERE IT WAS DIAGNOSED THAT THE ENGINE BLOCK WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 72,680.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300485January 20, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
GOT CODES FOR NO STEERING ASSIST FAULT AND NO ADVANCE TRAC, MEANING NO POWER STEERING AND NO AWD. THERE ARE RECALLS FOR THIS BUT WAS TOLD, MY CAR DIDN'T APPLY BECAUSE NOT MADE AT THE PLANTS THEY WERE MADE. TOOK MY CAR TO A FORD DEALERSHIP, HAD THEM LOOK AT IT, AFTER DISCONNECTING BATTERY FOR 10 MINUTES, BOTH CAME BACK, BUT SAID RACK AND PINION WAS BAD? MY CAR JUST PAST THE 36,000 MILES IN GARAGE MILES WERE 38804. THIS CAR ONLY DRIVES ON PAVED ROADS, NOT ALL NEW PAVED BUT GOOD ROADS. 'HOW CAN THIS BE PART BE BAD WITH JUST 2000 MILES OVER COVERAGE? WHY IS IT BAD AT THIS MILEAGE? NOT HAPPY TO HAVE TO PAY $2600.00 TO REPLACE AT SUCH LOW MILLAGE? SOMETHING WAS BAD WITH THIS PART FROM THE START!!! IF I HAVE TO REPLACE THIS PART AND NOT COVERED BY FORD PLUS MY COST TO I PAID TO HAVE THEM LOK AT IT. I WILL NEVER BUY ANOTHER FORD, BUILT TOUGH MY ASS!!! PLANTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298960January 13, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING THE VEHICLE ON THE INTERSTATE, THREE DIFFERENT TIMES IT SUDDENLY, WITHOUT WARNING, LOST ALL POWER AND SHUTDOWN THE CAR. NO POWER, LIGHTS, POWER STEERING, ETC. I HAD TO COAST TO A STOP ON A MAJOR INTERSTATE. ONCE I WAS STOPPED, TURNED OFF THE CAR AND IT RESTARTED LIKE NOTHING HAPPENED. THESE EVENTS WERE VERY DANGEROUS. ONCE WAS WHEN IT WAS RAINING SO WHEN THE CAR LOST POWER, THE WIPERS STOPPED AT 70 MPH SO I HAD TO NAVIGATE TO THE SHOULDER WITHOUT BEING ABLE TO SEE. A SECOND TIME WAS AT NIGHT DRIVING 70 MPH, WHEN IT SHUTDOWN, I LOST HEADLIGHTS AND I COULDN'T SEE. IT WAS TERRIFYING AS I WAS IN A REMOTE AREA OF I-49 WITHOUT ANY LIGHTING TO NAVIGATE TO THE SHOULDER. AGAIN, ONCE STOPPED AND PUT IN PARK, IT RESTARTED IMMEDIATELY. PLEASE NOTE, I'M NOT THE OWNER OF THIS CAR. I WAS DRIVING IT AS A LOANER FROM A USED CAR DEALERSHIP. THIS PROBLEM WAS SO SERIOUS I AM REPORTING DIRECTLY TO THE NHTSA AS THIS CAR HAD NO RECALLS TO ADDRESS. SOMEONE IS GOING TO GET INJURIES OR DIE. I WAS TERRIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297287January 6, 2020
STEERING
THIS IS REGARDING FORD'S SAFETY RECALL 19S26. MY CAR TOO SHOWED SIMILAR SYMPTOMS AS MENTIONED IN THE RECALL NOTICE AND THE DEALERSHIP HAD TO REPLACE THE STEERING . GEAR AND THE BOLTS. UNFORTUNATELY, MY CAR DOES NOT SHOW UP IN THE RECALL LIST EVEN THOUGH THE MAKE, MODEL AND THE MANUFACTURING PLANT MATCHES. THE REPAIRS COST ME A 100$ DEDUCTIBLE ON MY EXTENDED WARRANTY AND 60$ TO JUMP START THE CAR. OTHER COSTS INCLUDED HAVING TO DEPEND ON UBER FOR TRANSPORTATION. MY MOTIVE TO FILE THIS COMPLAINT IS TO MAKE SURE THE RECALL VEHICLE LIST IS ACCURATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297494January 6, 2020
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT- VERY POOR LOW BEAM HEADLIGHTS, IF ITS RAINING, IMPOSSIBLE TO SEE WHITE OR YELLOW DIVIDING LINE. VERY HAZARDOUS ON TWO LANE INTERSTATE HIGHWAY. FOUND MANY SIMILAR COMPLAINTS ON OTHER WEBSITES. NO PICTURE APPLICABLE. SUGGEST A ROAD TEST ON 2016 FORD EDGE AT NIGHT IN RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292535January 2, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING, THE BRAKES FAILED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT STATED THAT THERE WAS NO BRAKE FLUID IN THE VEHICLE AND THE BRAKE EMERGENCY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292229December 31, 2019
VISIBILITY/WIPER
10 NOV 2019, USED THE KEY FOB TO CLOSE THE REAR HATCH. CAME BACK HOME AND FOUND THE REAR WINDOW COMPLETELY SHATTERED BUT STILL INTACT. THERE WERE NO HOLES OTHER INDICATIONS OF ANYTHING THROWN AT THE WINDOW. THE VEHICLE WAS PARKED TWENTY-FIVE FEET OFF THE ROADWAY IN MY PRIVATE DRIVEWAY. THERE IS NO REASON WHY THIS WINDOW SHOULD HAVE SHATTERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289651December 17, 2019
ENGINE
MY CHECK ENGINE LIGHT READ 'CRANK CASE PRESSURE SENSOR' AND WHILE I WAS DRIVING THE 'ADD COOLANT' LIGHT CAME ON AND BEFORE I GOT TO THE NEXT TOWN, THE WARNING LIGHT CAME ON NOTIFYING ME THAT THE ENGINE WAS GOING TO SWITCH INTO THE ENGINE SAVING MODE BEING THAT IT NEEDED MORE COOLANT EMERGENTLY. I USED NEARLY A GALLON OF COOLANT THE NEXT COUPLE OF DAYS AND BROUGHT THE VEHICLE TO A FORD DEALERSHIP" FOR DIAGNOSING AND SERVICING. THEY SAID I HAD A CRACKED BLOCK DUE TO THE FACT THAT THE WATER PUMP IS LOCATED INSIDE THE ENGINE INSTEAD OF OUTSIDE OF THE ENGINE ON THESE VEHICLES WHICH HAS BEEN RAISING HAVOC IN A LOT OF THESE ENGINES BECAUSE IT DOESN'T MAKE THE PROPER SEAL CAUSING A LEAK TO OCCUR AND THE MATERIAL THEY USE FOR THEIR WATER PUMP IS VERY THIN AND OFTEN TIMES CAUSES A LEAK FROM THE COOLANT THAT GOES DIRECTLY INTO THE ENGINE WHICH IT DID IN MY SITUATION AND CAUSE THE ENGINE TO CRACK. IF I HAD BEEN DRIVING DOWN THE ROAD WHEN THIS WOULD'VE HAPPENED IT WOULD'VE BEEN DETRIMENTAL TO MYSELF, MY PASSENGERS AND OTHER PEOPLE ON THE ROAD AT THAT TIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288881December 13, 2019
VISIBILITY/WIPER
VEHICLE WAS PARKED IN MY GARAGE OVERNIGHT. THE NEXT MORNING I PULLED THE CAR OUT OF GARAGE AND TURNED IT ON TO WARM UP. I THEN DROVE MY SON DOWN TO THE BUS STOP (ABOUT 4 HOUSES DOWN ON A RESIDENTIAL STREET) AND HEARD NOSES WE THOUGHT WAS ICE FALLING OFF VEHICLE. REALIZED THE WHOLE BACK WINDOW WAS COMPLETELY SHATTERED AND FALLING OFF. COMPLETED AN INSURANCE CLAIM AND HAD TO PAY DEDUCTIBLE TO HAVE WINDOW REPLACED. THE SAFELITE TECHNICIAN THAT COMPLETED THE REPLACEMENT STARED THIS WAS THE 4TH FORD EDGE HE'S HAD TO REPLACE THE BACK WINDOW ON THIS PAST YEAR FROM THE WINDOW SHATTERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288748December 12, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WATER WOULD COLLECT INSIDE THE ENTIRE REAR REFLECTOR PANEL LIGHTS SURROUNDING THE LICENSE PLATE. THE WATER WOULD CAUSE THE LIGHTS TO SHORT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DAVIDSON FORD OF CLAY (3690 NY-31, LIVERPOOL, NY 13090, 315-860-0096) WHERE THE LIGHTS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287174December 5, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 10 MPH, THE REAR WINDOW SHATTERED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE DEFROSTER WAS IN USE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (6970 SECURITY BLVD, WOODLAWN, MD 21244, (410) 298-3800) WHERE THE DEALER INFORMED THE CONTACT THAT THEY WOULD GET IN TOUCH WITH THE MANUFACTURER AND THEN GIVE HIM A CALL BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283157December 1, 2019
STEERING, SUSPENSION
WE ARE THE ORIGINAL OWNERS OF THE 2016 EDGE. AT APPROXIMATELY 48,000 MILES, WE HEARD A POPPING NOISE IN THE FRONT SUSPENSION WHICH PROGRESSED TO A LOUD SQUEAKING SOUND ON BUMPS AND TURNING. THE LOCAL DEALER COULD NOT DUPLICATE THE PROBLEM. AT 54,000 MILES, THE VEHICLE STARTED DARTING ON UNEVEN ROAD SURFACES (RAPID SHIFTS IN DIRECTIONAL STABILITY, OFTEN CHANGING LANES WITHOUT WARNING). THE LOCAL DEALER SAID THERE WERE NO TSB'S ON THAT PROBLEM AND DID NOT FIND A PROBLEM(!). I RAISED THE FRONT SUSPENSION MYSELF AND FOUND THE DRIVERS BALL JOINT ALMOST READY TO DISLODGE FROM THE CONTROL ARM. I REPLACED THE LOWER CONTROL ARM MYSELF (I AM A RETIRED AUTO INSTRUCTOR) FOLLOWING FORD'S RECOMMENDATIONS. AFTER AN ALIGNMENT, THE VEHICLE DRIVES CONSIDERABLY BETTER BUT SOMEHOW NOT PERFECT. NOTE THAT THERE IS STILL A CLUNKING IN THE FRONT SUSPENSION BUT THERE DOESNT APPEAR TO BE ANYTHING LOOSE, ALTHOUGH THE PASSENGER SIDE LOWER BALL JOINT APPEARS TO BE LOOSER THAN WHAT I WOULD EXPECT FOR THAT YEAR VEHICLE WITH THAT MILEAGE (NOW JUST AT 57,000 MILES.) THIS IS A VERY DANGEROUS CONDITION WHICH CERTAINLY SHOULD NOT HAPPEN ON A VEHICLE WITH THAT FEW MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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