Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10954850February 15, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE REAR DRIVER-SIDE DOOR INDICATOR SWITCH HAS BECOME UNRELIABLE. IT NOW INDICATES THE REAR DRIVER-SIDE DOOR IS OPEN A MAJORITY OF THE TIME. BECAUSE THE CAR THINKS THE DOOR IS NOT CLOSED, INTERIOR LIGHTS DO NOT DIM RELIABLY AND THE DOORS NO LONGER LOCK RELIABLY. I DON'T GET THE OPTION TO DO SO UNTIL THE CAR IS WELL UNDER WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954269February 13, 2017
ELECTRICAL SYSTEM
1. OCTOBER 3, 2016 ' FORD EDGE "DOOR AJAR" LIGHT PROBLEMS ARE UNDER INVESTIGATION BY THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) AFTER SAFETY REGULATORS RECEIVED 1,560 COMPLAINTS ABOUT 2011-2013 FORD EDGE DOOR AJAR LIGHTS THAT STAY ON AND COST A SMALL FORTUNE TO REPAIR. 2, FORD EDGE THE DOOR AJAR LIGHTS LOCATED ON THE INSTRUMENT CLUSTERS STAY ON ALL THE TIME EVEN WHEN ALL DOORS ARE CLOSED AND FULLY LATCHED, LEAVING OWNERS QUESTIONING IF THE DOORS ARE REALLY CLOSED. 3, OTHER PROBLEMS ASSOCIATED WITH THE DOOR AJAR LIGHTS STAYING ON, SUCH AS DRAINED BATTERIES FROM BOTH THE DOOR AJAR LIGHTS AND THE DOME LIGHTS STAYING ON. 4. THE DOORS WON'T LOCK WITH THE DOOR AJAR LIGHTS CONSTANTLY ILLUMINATED AND OTHER OWNERS SAY THE DOORS OPEN WHILE DRIVING. NHTSA SAYS IT DOESN'T KNOW OF ANY RELATED CRASHES, BUT ONE PERSON REPORTED THEY SUFFERED INJURIES DUE TO THE PROBLEM. 5. IN ADDITION TO THE SAFETY HAZARDS CAUSED BY THE LIGHTS, OWNERS SAY THEY HAVE BEEN FORCED TO PAY HUNDREDS OF DOLLARS TO FIX PROBLEMS THOSE OWNERS BELIEVE SHOULD BE FIXED UNDER A FORD RECALL. HOWEVER, ONE EDGE OWNER SAID SHE WAS TOLD BY FORD THE VEHICLES HADN'T BEEN RECALLED BECAUSE THERE HADN'T BEEN ENOUGH COMPLAINTS. PLEASE NOTE WE WERE GIVEN A VERY HIGH DISCOUNT ON THE REPAIR WE WERE ORIGINALLY QUOTED $550.00!! 6. MY DRIVER DOOR AJAR LIGHT KEPT COMING ON. I DIDN'T PAY MUCH ATTENTION TO IT; HONESTLY JUST THOUGHT IT WAS A SENSOR AND I WOULD TAKE IT IN TO GET LOOKED AT. EVENTUALLY THE LIGHT STAYED ON ALL THE TIME, AND EVEN MADE MY INTERIOR LIGHT STAY ON AS WELL. I TOOK IT TO MY LOCAL FORD DEALERSHIP THIS WEEK, AND IT IS NOT THE DOOR SENSOR, BUT THE DOOR LATCH. THIS IS NOT COVERED UNDER MY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954006February 11, 2017
ELECTRICAL SYSTEM
REAR DRIVER SIDE DOOR AJAR LIGHT STAYING ON. UNCERTAIN IF DOOR IS SHUT OR NOT. WAS FIRST ABLE TO OPEN AND SHUT DOOR SEVERAL TIMES AND GET IT TO TURN OFF BUT NOW IT IS STAYING ON CAUSING MY DOME LIGHTS TO STAY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949791February 6, 2017
ELECTRICAL SYSTEM
DOOR AJAR NOT SENSING DOOR CLOSED ON FRONT RIGHT DOOR. THE LIGHTS STAY ON WHILE ALL DOORS ARE CLOSED AND THE DOORS WILL NOT LOCK WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949626February 5, 2017
SERVICE BRAKES
IT STARTED HAVING PROBLEMS WITH THE BREAKS A COUPLE OF WEEKS AGO WHEN IN THE MIDDLE OF THE ROAD THE CARS BRAKES FAILED AND WHEN ALL THE WAY TO THE END OF THE PEDAL. FIRST, I CHANGED THE ROTORS AND PEDALS BUT IT CONTINUED TO HAD A PROBLEM, WENT TO A PEPBOYS WHERE IT WAS DIAGNOSED A MASTER CYLINDER PROBLEM. ORDERED THE PART AND WENT TO THE DEALER IN MAYAGUEZ FORD IN PUERTO RICO WHERE THEY INSTALLED THE PART AND THEY TOLD ME IT HAD A RECALL FOR THE BOOSTER OF THE BRAKES, INSTALLED IT FREE OF CHARGE, BUT THE SAME DAY THEY CHANGED THE PARTS, I STILL HAD THE SAME PROBLEMS WITH NO BRAKES FOR A COUPLE OF MINUTES AND THEN IT STABILIZED. IT HAPPENS A COUPLE OF TIMES A DAY. DON'T KNOW WHAT TO DO NEXT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948845February 1, 2017
ELECTRICAL SYSTEM
DOOR AJAR LIGHT; DOORS UNLOCK IN DRIVE; DOORS UNLOCK IN PARK AFTER PRESSING LOCK; SAFETY ISSUE WITH THIS VEHICLE BECAUSE PASSENGERS MAY OPEN DOOR WHILE IN MOTION; PEOPLE COULD ENTER FROM OUTSIDE WHILE CAR IS PARKED OR STOPPED WHILE IN TRANSIT. PROBLEM HAS BEEN ONGOING SINCE AT LEAST JANUARY 2014
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948547January 30, 2017
ELECTRICAL SYSTEM
DOOR AJAR LIGHT STAYS ON EVEN WHEN DOOR IS CLOSED. YOU ARE LEFT UNSURE IF THE DOOR IS CLOSED PROPERLY. IT DRAINS THE BATTERY OVER TIME AS IT LEAVES THE LIGHTS ON INSIDE. MY 16 YEAR OLD WILL BE DRIVING SOON AND THIS IS A SAFETY ISSUE THAT NEEDS TO BE FIXED BY FORD. THIS IS NOT AN ISSUE THAT IS CAUSED DUE TO WEAR AND TEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948174January 29, 2017
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
UNABLE TO PASS EMISSIONS BECAUSE THE SYSTEM RESETS ITSELF ON RESTART RESULTING IN MY EMISSIONS TEST SENSORS REPORTING INCOMPLETE INSTEAD OF COMPLETE. SAME AS FORDS 13E04 BUT MY VIN IS NOT COVERED BY THAT RECALL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948184January 29, 2017
STRUCTURE:BODY
THE DOOR LATCH SENSOR IS FAILING CAUSING THE CAR TO BELIEVE DOOR IS UNLATCHED. THIS LEAVES DOME LIGHT ON INSIDE CAR EVEN WHILE DRIVING. I UNDERSTAND FORD HAS RECALLED OTHER MODELS FOR THIS FAILURE BUT NOT EDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947523January 25, 2017
UNKNOWN OR OTHER
DOOR AJAR MESSAGE ON ALL THE TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947632January 25, 2017
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
MY PASSENGER DOOR AJAR LIGHT/ALARM COMES ON RANDOMLY WHILE DRIVING DOWN THE ROAD, AND SOMETIMES IT HAPPENS AFTER SOMEONE GETS IN AND SHUTS THE DOOR. THIS WEEKEND IT HAPPENED WHILE I WAS DRIVING AT NIGHT DURING TERRIBLE RAIN...CAUSING THE INTERIOR LIGHTS TO COME ON AND NEARLY BLIND THE DRIVER(ME). IT DOESN'T SEEM TO KNOW WHEN THE DOOR IS OPEN/CLOSED. THIS ALSO KEEPS THE CAR FROM LOCKING CORRECTLY...IT AUTOMATICALLY UNLOCKS BECAUSE IT THINKS THE DOOR IS OPEN. LAST- THE LIGHT WILL REMAIN ON WHEN YOU EXIT THE VEHICLE WHICH ENDS UP KILLING THE BATTERY. YOU MIGHT THINK IT IS OK- BUT IT JUST DECIDES TO TRIGGER THE DOOR AJAR SENSOR AND LIGHTS ARE ON. THIS HAS HAPPENED IN MIDDLE OF THE NIGHT, AFTER I THOUGHT IT WAS LOCKED UP AND SECURE FOR THE NIGHT. IT ALSO MAKES ME WONDER IF THE DOOR LATCH IS NOT WORKING AND THE PASSENGER MAY BE AT RISK OF FALLING OUT OF THE CAR. FORD WANTS 450.00 TO FIX A SAFETY PROBLEM THAT IS WIDELY COMPLAINED ABOUT AND SHOULD BE REMEDIED WITHOUT COST TO CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946708January 20, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
DOOR AJAR LIGHT STAYS ON WHEN THE DOOR IS COMPLETELY CLOSED/LATCHED. THAT DOES NOT ALLOW TO LOCK THE DOORS AUTOMATICALLY (AFTER THE SPEED IS MORE THAN 5 MPH) OR EVEN MANUALLY SINCE THEY UNLOCK IMMEDIATELY. THAT IS A SAFETY CONCERN. ALSO, THE INTERIOR LIGHTS STAY ON UNTIL YOU DRIVE, BLINDING YOU AND THIS CAN BE A SAFETY ISSUE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945940January 18, 2017
ELECTRICAL SYSTEM
THE DOOR AJAR LIGHT COMES ON EVEN THOUGH ALL DOORS OR CLOSED. THE PROBLEM IS THAT INTERIOR LIGHTS STAY ON AND DOORS WILL NOT LOCK EVEN WHEN THE CAR IS OFF. THIS DRAINS AND KILLS THE BATTERY. FORD STATES NO RECALLS. AFTER RESEARCHING ON INTERNET, THIS HAS BEEN HAPPENING WITH FORD MODELS FOR YEARS WITH NO FIXES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946207January 18, 2017
INTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTING REMAINED ILLUMINATED AND THE "DOOR AJAR" MESSAGE WAS DISPLAYED. IN ADDITION, THE DOME LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945618January 17, 2017
STRUCTURE:BODY
DOOR SENSOR INDICATES DOOR OPEN EVEN WHEN MANUAL CLOSURE OF THE LATCH MECHANISM. HAS CAUSED MULTIPLE DEAD BATTERIES AND MAKES VEHICLE UNRELIABLE. FORD DENIES EXTENDED WARRANTY COVERAGE BECAUSE THEY CLAIM ITS A "KNOWN MANUFACTURES DEFECT"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945560January 16, 2017
ELECTRICAL SYSTEM
THE DRIVERS DOOR AJAR WARNING WAS ACTIVATED ON THE INSTRUMENT PANEL. THE DOOR WAS ACTUALLY CLOSED. THE SAFETY ISSUE WAS THE INTERIOR LIGHTS WERE ON WHILE DRIVING, THE DOORS COULD NOT BE LOCKED WHEN DRIVING AND THE BATTERY WAS DRAINED WHEN THE CAR WAS TURNED OFF FOR THE NIGHT. THERE IS A SAFETY BULLETIN ISSUED ON THE DOOR LATCH AND ASSEMBLY. THE DEALER CHARGED $468.00 TO REPLACE THE DOOR LATCH ASSEMBLY. THE DOCUMENTATION IS THE DEALERSHIP PAPERWORK GIVEN WHEN I PAID THE BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945151January 13, 2017
STRUCTURE:BODY
DRIVER DOOR WOULD NOT CLOSE. SEVERAL OCCASIONS THE DOOR CLOSES TO A "THUMP" AS THE DOOR LATCH WILL NOT LATCH TO THE BODY. I WOULD HAVE TO REACH INTO THE LATCH, WHILE HOLDING THE DOOR HANDLE OPEN, TO PUSH IT UP TO GET THE DOOR TO LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945184January 13, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DRIVER DOOR AJAR LIGHT REMAINS ON, DOORS WOULD NOT LOCK AND OVERHEAD LIGHTS REMAINED ON. ISSUE WAS FIRST REPORTED 8/19/2016. THE DOOR AJAR INDICATOR LIGHT WOULD REMAIN ON WHILE THE CAR WAS IN MOTION AND PARKED. THE DEALER NOTES INDICATE: "PERFORMED TSB 15-0013A, REMOVE THE DOOR LATCH ON ONE (1) FRONT DOOR AND CYCLE THE LATCH FOLLOWING THE SERVICE PROCEDURE.". LIGHT REMAINED OFF UNTIL 12/2016. THE DOOR AJAR INDICATOR WOULD COME ON AND NOT GO OFF - BOTH IN MOTION AND PARKED. ON 1/13/17 DEALER NOTES: "CAUSE: 23943A TRIM PANEL - FRONT DOOR - REMOVE AND INSTALL (23942/23943) - L. 1 8T4Z*7821813*B LATCH 23942A6R LATCH ASSEMBLY - FRONT DOOR - REPLACE (21812/21813/219A64/219A65) - L. I WAS CHARGED A DEDUCTIBLE OF $50. I ASKED ABOUT A RECALL AND WAS TOLD THERE WAS NONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940249January 7, 2017
ELECTRICAL SYSTEM
DRIVER DOOR INTERLOCK SWITCH CONSISTENTLY FAILS TO WORK. THIS CAUSES THE INTERIOR LIGHTS TO REMAIN ON UNTIL THE CAR BEGINS TO TRAVEL FORWARD AND REACH A CERTAIN SPEED. AT NIGHT IT IS IMPOSSIBLE TO SEE ANYTHING BEHIND YOU WHEN BACKING UP WITH THE LIGHTS ON. IT HAS ALREADY CAUSED AN ACCIDENT WHEN I BACKED INTO A PARKED CAR. THIS IS A VERY DANGEROUS SAFETY HAZARD AS ANY PERSON WALKING BEHIND YOU COULD BE HIT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10940265January 7, 2017
ENGINE
WHILE DRIVING IN 4 LANE ROAD IN INSIDE LANE STILL MOVING WANTING TO MAKE LEFT TURN. (AWD OFF LIGHT) CAME ON AND (WRENCH ICON), LUCKY ENOUGH TO LIMP I DID GET OFF THE RIGHT SIDE INTO A PARKING LOT. HAD TO GET TOWED 45 MILES TO GARAGE. CHECKED ON LINE IT SEEMS FROM WHAT I COULD FIND IT MAY HAVE TO WITH FAILED THROTTLE BODY. THAT IS WHAT THE SERVICE MAN THOUGHT WHEN I CALLED HIM ABOUT IT. THIS HAZARD SHOULD BE A RECALL VERY DANGEROUS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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