Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10960208March 12, 2017
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
ON OCTOBER 2016, THE DRIVER WAS WESTBOUND ON 2 LANE ROUTE 40 NEAR SPRINGFIELD, OHIO. A MEDICAL CONDITION CAUSED THE DRIVER TO PASS OUT. THE AUTO VEERED OFF THE ROAD INITIALLY TRAVELING APPROXIMATELY 40 MILES PER HOUR. IT CROSSED THROUGH A YARD AND HIT NOSE FIRST INTO A HILL. ALMOST $10,000 WORTH OF DAMAGE WAS CAUSED TO THE FRONT END OF THE VEHICLE. THE AIRBAG DID NOT INFLATE AND THE DRIVER SUSTAINED HEAD AND FACIAL INJURIES DUE TO CONTACT WITH THE STEERING WHEEL. THE DRIVER ALSO SUSTAINED DEEP BRUSING TO THE CHEST DUE TO THE SEAT BELT RESTRAINT. WE ARE INTERESTED TO KNOW WHY THE AIRBAG DID NOT INFLATE AND PROTECT THE DRIVER. THE HEAD INJURIES AND VISION PROBLEMS CONTINUE TO RESTRICT THE DRIVER FORM BEING ABLE TO DRIVE AGAIN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10960240March 12, 2017
STRUCTURE:BODY
DOOR AJAR LIGHT ON ALL THE TIME DUE TO A FAULTY DOOR LATCH. THIS ISSUE CAUSES THE INTERIOR LIGHTS TO STAY ON DRAINING THE BATTERY AND CAUSING A HAZARD WHEN DRIVING AT NIGHT. ALSO, THE DOORS WILL NOT LOCK WHEN DRIVING, WHICH CAN BE A HAZARD IN CERTAIN SITUATIONS. THE COST TO MAKE THIS REPAIR THROUGH FORD IS APPROXIMATELY $400, WHICH I DO NOT HAVE IN MY BUDGET. PLEASE DO A RECALL FOR THIS PROBLEM, SINCE IT SEEMS TO BE A RECURRING ISSUE FOR THIS MODEL. PROBLEM BEGAN AS INTERMITTENT AND HAS NOW BECOME CONSTANT. FIRST NOTICED PROBLEM AROUND JULY OF 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959871March 9, 2017
UNKNOWN OR OTHER
YESTERDAY, I REPORTED ISSUE WITH DRIVER SIDE "DOOR AJAR" INDICATOR LIGHT NOT TURNING OFF. TOOK THE CAR TO FORD DEALER TODAY AND WAS TOLD, UPON INSPECTION, THAT THE PASSENGER SIDE "DOOR AJAR" SWITCH IS ALSO BEGINNING TO FAIL. THEY WANTED OVER $500 TO FIX EACH SWITCH. IF BOTH DOOR PARTS ARE FAILING AT THE SAME TIME, THIS IS NOT A COINCIDENCE. I INFORMED THEM THAT I RESEARCHED THE ISSUE AND FOUND THAT THE NHTSB RE-OPENED INVESTIGATION INTO THIS ISSUE AFTER RECEIVING MORE THAN 1500 COMPLAINTS AND THEY SAID THAT THEY WEREN'T TOLD TO ISSUE A RECALL YET, SO THE REPAIR IS NOT COVERED. THESE PARTS ARE OBVIOUSLY DEFECTIVE- WHY ARE CUSTOMERS HAVING TO PAY OUT OF POCKET FOR REPAIRS?? BAD ENOUGH WE SUFFER THE INCONVENIENCE OF BEING WITHOUT CARS FOR REPAIR TIME. NHTSB NEEDS TO STEP IN AND FORCE FORD TO ISSUE A RECALL. OBVIOUSLY FORD WILL NOT DO IT ON THEIR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959872March 9, 2017
ELECTRICAL SYSTEM
THE DRIVER'S SIDE DOOR SENSOR IS BROKEN, CAUSING THE CAR TO KEEP INTERIOR LIGHTS ON FOR EXTENDED PERIODS OF TIME EVEN WHEN THE CAR IS ON AND DRIVING. THIS CAUSES DIFFICULTY DRIVING IN THE DARK AS VISION IS HINDERED. THE LIGHTS ALSO STAY ON FOR 10-15 MINUTES AFTER THE CAR IS TURNED OFF AND LOCKED, AND WILL ALSO COME ON AT INTERMITTENT PERIODS OF TIME WHILE THE CAR IS OFF. THIS PROBLEM CAUSES THE CAR BATTERY TO DRAIN, RESULTING IN A DEAD CAR BATTERY. THE CAR DOORS DO NOT LOCK ONCE THE CAR IS ON AND THE "DOOR AJAR" LIGHT IS INDICATED. THE "DOOR AJAR" LIGHT MAY COME ON EVERY TIME THE CAR IS DRIVEN IN A DAY OR MAY ONLY COME ON PERIODICALLY OVER SEVERAL DAYS. WHEN ON, THE LIGHT INDICATOR WILL STAY ON WHEN THE CAR IS STATIONARY AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959873March 9, 2017
UNKNOWN OR OTHER
BACK UP CAMERA IS ONLY WORKING INTERMITTENTLY AND IF THE CAMERA DOES WORK- MOST OF THE TIME THE IMAGE IS UPSIDE DOWN. UPON RESEARCHING THIS ISSUE ONLINE I FOUND THAT MANY OTHERS ARE EXPERIENCING THIS ISSUE. MANY SUGGESTING RESETTING THE MYTOUCH SYSTEM TO FACTORY SETTINGS TO RESET CAMERA. I DID THIS- IT DID NOT WORK. BROUGHT CAR TO DEALER TODAY AND WAS TOLD CAMERA S BAD- COST OF NEW CAMERA $790!!! IF THIS IS AN ISSUE FOR MANY PEOPLE FORD SHOULD BE ASSISTING WITH REPAIRS AND FIXING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959671March 8, 2017
UNKNOWN OR OTHER
2011 FORD EDGE DOOR AJAR LIGHT REMAINS ON EVEN WHEN DOOR IS SHUT TIGHTLY. THIS KEEPS DOME LIGHTS ON IN CAR AND KILLS THE BATTERY. HAD TO SLAM CAR DOOR 20 TIMES TONIGHT WHEN I ARRIVED HOME TO GET LIGHT TO GO OUT. SEARCHED INTERNET AND SAW THAT MANY PEOPLE ARE HAVING THIS ISSUE AND THAT IN OCT 2016 NHTSA LAUNCHED INVESTIGATION INTO THIS AFTER OF 1500 COMPLAINTS! CALLED FORD SERVICE THEY SAID THERE NO RECALL ON THIS, SO NO CUSTOMER SERVICE ASSISTANCE. TOLD ME TO GO TO DEALER AND HAVE PROBLEM DIAGNOSED. TOLD TO KEEP RECEIPT BECAUSE IF RECALLED IN FUTURE YOU CAN BE REIMBURSED. HOW CAN THEY IGNORE SOME MANY COMPLAINTS?? SOME INTERNET POSTS ABOUT ISSUE CLAIMED THEIR DOOR OPENED WHILE DRIVING... THIS IS VERY SCARY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959059March 7, 2017
ELECTRICAL SYSTEM
ALTHOUGH THE DRIVER SIDE FRONT DOOR IS CLOSED, "DOOR AJAR" WARNING IS STILL ILLUMINATED, CAR DOES NOT ALLOW LOCKING OF DOORS WHILE THIS WARNING APPEARS. ALSO, DOME LIGHT REMAINS ON FOR SEVERAL MINUTES, WHICH IS A HAZARD FOR NIGHT-TIME DRIVING. THIS WARNING APPEARS WHETHER OR NOT THE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959013March 6, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVERS SIDE DOOR LATCH DOES NOT CATCH. THIS CAUSES THE "DRIVERS DOOR AJAR" WARNING. THIS ALSO CAUSES THE LIGHTS TO NO TURN OFF WHEN THE CAR IS PARKED AND TURNED OFF. THIS RESULTING THE BATTERY BEING DRAINED. WHEN BATTERY IS DRAINED THE CAR WON'T START AND CAN LEAVE THE DRIVER STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958723March 5, 2017
ELECTRONIC STABILITY CONTROL (ESC)
DRIVER'S DOOR AJAR LIGHT STAYS ON EVEN WHEN THE DOOR IS CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958408March 3, 2017
EXTERIOR LIGHTING
THE DRIVER DOOR IS SHOWING "DOOR AJAR" EVEN THOUGH IT IS SHUT. THE PANEL LIGHTS AND DOME LIGHT WILL NOT SHUT OFF. THE DOORS WILL NOT LOCK. THE BATTERY IS BEING DRAINED FROM THE LIGHTS NOT TURNING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958412March 3, 2017
EXTERIOR LIGHTING
THE PASSENGER DOOR IS SHOWING ON PANEL AS "DOOR AJAR" EVEN THOUGH IT IS CLOSED. IT WILL NOT LOCK AND THE DOME LIGHT WILL NOT SHUT OFF THEREFORE DRAINING MY BATTERY TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957741March 1, 2017
STRUCTURE:BODY
DOOR AJAR LIGHT WON'T GO OUT WHEN CLOSING DOOR, OR LIGHT JUST RANDOMLY COMES ON WHILE DRIVING, THIS IS CAUSING DOME LIGHTS AND CONSOLE LIGHT TO COME ON AND STAY , WHICH CAN BE DANGEROUS IN THE DARK THE LIGHTS ARE DRAINING BATTERY EVEN WHEN CARS NOT RUNNING , THIS COULD LEAVE DRIVER STRANDED WITH DEAD BATTERY AT ANYTIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957164February 27, 2017
UNKNOWN OR OTHER
DOOR AJAR INDICATOR SHOWING WHEN DOOR IS PROPERLY CLOSED. DRAINING BATTERY AND UNINSPECTABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957289February 27, 2017
ELECTRICAL SYSTEM
DOOR AJAR LIGHTS STAYS ON , DRAINING THE BATTERY AND IT IS ALSO A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957427February 27, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A 2011 FORD EDGE 2ND YR THE DOOR AJAR LIGHT STAYS ON WHICH KEEPS ALL THE INTERIOR LIGHTS ON AND DRAINING THE BATTERY. I'VE HAD THE SENSOR REPLACED ONCE BUT IT STARTED AGAIN 6 MONTHS LATER. THE DEALER ASIDE I NEED TO REPLACE THEM ALL AT 400 DOLLARS A DOOR I'VE REPLACED THE BATTERY TWICE AT 230 DOLLARS EACH BECAUSE THE SPEEDOMETER READS 60MPH WHEN THE CAR IS SITTING STILL HAS TO BE FIXED AND THE MY KEY NEEDS TO BE REPROGRAMMED. IT'S A HAZARD AT NIGHT BECAUSE THE DOME LIGHTS STAY ON WHILE TRYING TO DRIVE. AND THE DEAD BATTERY HAS LEFT ME AND MY FAMILY STRANDED TWICE. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957088February 26, 2017
STRUCTURE:BODY
I PURCHASED MY CAR 9/23/14. MY PASSENGER AND LEFT REAR DOORS CONTINUE TO INDICATE DOORS AJAR WHEN THEY'RE INDEED CLOSED. THIS HAS CAUSED ME TO REPLACE MY BATTERY TWICE IN 2YRS. EXTREMELY COSTLY AND FRUSTRATING! BECAUSE THE INTERIOR LIGHTS STAY ON, IT'S DRAINING MY BATTERY!!! WE AS CUSTOMERS NEED FORD TO DO THEIR PART AS A REPARABLE MANUFACTURER AND TAKE CARE OF THIS GROSSLY DEFECTIVE PART! I'M A WOMAN AND A MOTHER, THERE'S NOTHING WORSE THAN BEING STRANDED BC YOUR DOOR LIGHT WON'T GO OFF, YET AGAIN DRAWING THE BATTERY. THIS IS TOO DANGEROUS! THE DOORS WONT EVEN LOCK BECAUSE OF THIS ISSUE. IT'S BAFFLING THAT FORD DOESN'T SEE THIS AS A DANGER TO THEIR CUSTOMERS. AT THIS POINT I WON'T EVER BUY ANOTHER FORD NOR WILL I RECOMMEND THIS VEHICLE TO ANYONE ELSE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957120February 26, 2017
ELECTRONIC STABILITY CONTROL (ESC)
THE LEFT DRIVERS DOOR SENSOR REMAINS ON AFTER THE DOOR IS CLOSED OR LOCKED. THE INDOOR LIGHTS REMAIN ON FOR SEVERAL MINUTES AFTER THE DOOR IS LOCKED WHEN THE CAR IS EITHER TUNED OFF OR ON. THE LIGHTS TURN ON PERIODICALLY WHEN THE CAR IS TURNED OFF. THE DOORS CANNOT BE LOCKED WHEN THE CAR IS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957147February 26, 2017
POWER TRAIN
SHIFT TO PARK WARNING INDICATOR KEEPS COMING ON WHEN THE VEHICLE IS ALREADY IN PARK AND THE VEHICLE IS SHUTOFF. THIS CAUSES THE WHOLE CLUSTER TO LIGHT UP AND WILL EVENTUALLY RUN THE BATTERY DOWN LEAVING A PERSON STRANDED. FORD IS AWARE OF THIS ISSUE AS IT OCCURS ON SEVERAL MODELS. THEY NEED TO RECALL THIS DEFECT IN THE SHIFTER ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956426February 22, 2017
UNKNOWN OR OTHER
DOOR AJAR LIGHT STAYS ON WHEN ALL DOORS ARE COMPLETELY CLOSED,, & WILL NOT LET YOU LOCK DOORS.. ALSO RUNS BATTERY DOWN. SOMETIMES DOES NOT COME ON UNTIL YOU ARE MOVING!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955267February 17, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
I BOUGHT THE 2001 EDGE USED. AFTER TWO DAYS I NOTICED THE PASSENGER DOOR OPEN ALARM CAME ON AND I COULD NOT REMOVE IT. BAD SENSORS. NOW, BOTH THE PASSENGER AND DRIVER DOOR ALARMS STAY ON. AND, IT WILL NOT ALLOW ME TO LOCK MY DOORS, SO WHEN I DRIVE THE DOORS ARE UNLOCKED. MY GRAND DAUGHTER OPENED A BACK DOOR AT A STOP LIGHT. IN ADDITION, DUE TO THE SENSORS, THE DOME LIGHT STAYS ON AND DRAINS MY BATTERY. LOOKING THIS UP THERE ARE A LOT OF COMPLAINTS ABOUT THIS ISSUE. TO TEST THE ISSUE WHILE DRIVING, MY BROTHER OPENED THE DOOR ON THE INTERSTATE DOING 70 MPH. WHEN I TRY TO LOCK THE DOORS THEY REOPEN IMMEDIATELY. THIS IS A DANGEROUS SITUATION. IT HAPPENED 2/6/2017 AND HAS REMAINED THIS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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