Ford Edge Complaints (2016)

926 consumer complaints on file.

#11429301August 16, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429151August 15, 2021
ENGINE
Check engine light came on while driving vehicle, checked at autozone on 6/14 and the report tool indicated #2 piston misfire, brought to tires plus and had 2 coils and four spark plugs replaced, issues persisted with overheating and stalling, brought into another mechanic who said to take it to a Ford dealership to identify computer error code, brought the vehicle in on 8/13 and was told there was coolant leaking into the engine and it was a known malfunction and the long block would need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428987August 13, 2021
STEERING
I had a Ford dealer diagnose an illuminated dash warning stating “Adaptive Steering Fault” along with a steering wheel that was turned 90 degrees to the right while the vehicle was tracking straight ahead. During this time, the vehicle's steering would also exhibit momentary losses of power assist accompanied by clicking noises coming from the steering wheel. The dealer’s diagnosis returned a faulty steering wheel with complete steering wheel replacement being the remedy. This was quoted as as a $2,500 repair!! Through manufacturer goodwill, I would be on the hook for 50% of that which is still ~$1,250 on a vehicle with only ~36K miles! Further, I quickly discovered that this issue is well-known for my model to the point that Ford has issued service documents to address complaints (Customer Satisfaction Program 19B04 - Supplement #1 and TSB# 16-2066, 03 November 2016). Customer Satisfaction Program 19B04 - Supplement #1 even states “Service Action: Dealers are to replace the adaptive steering wheel assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.” I negotiated with Ford customer service to have them cover a larger part of this exorbitant repair cost but to no avail. Should a customer not expect a vehicle’s steering wheel assembly to be manufactured in a way as to last the life of the vehicle? The symptoms of this failure, momentary losses of power assist, clicking noises, steering wheel off-centered, should be considered a safety defect for which the manufacturer should be held responsible. With the cost of repairs so high, how many of these vehicles are running on our roads because the owner's don't have or want to spend that much money for repairs??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428631August 11, 2021
ENGINE
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact took the vehicle to the local dealer and the vehicle was repaired. The contact stated the following day the check engine warning light was illuminated. The contact took the vehicle to Five Star Ford of Warner Robins (900 Russell Pkwy, Warner Robins, GA 31088, (478) 273-8151) to be repaired however, the vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428089August 6, 2021
ENGINE
as I was driving to work on i95N near Springfield, VA, the "coolant high temperature" warning light illuminated on my dashboard. as I was in rush hour traffic, I slowed down and moved right to diagnose the issue. i was able to exit the highway and immediately enter the lot of Sheehy Ford, Springfield VA. The dealer inspected my vehicle while I obtained a ride to work, then called me later to explain the issue. Their testing revealed error code P0301. the service advisor told me that Ford TSB 19-2346 "coolant intrusion into long block" was the issue and the recommended repair is to replace the engine. I called Ford customer service and was advised that there was no recall for this known problem and that my car was out of warranty (@70K miles). as such, Ford would not cover any of the repair expense. The Ford dealer has ordered a new engine and advised me that it will cost $7500 for parts and service. I can ask them to keep the engine for inspection, but I need to know soon. Safety was put at risk by an unforeseen issue without advance notice or warning that occurred in heavy traffic at high speed. In retrospect, I did notice excess exhaust from the vehicle prior to the incident and some difficulty starting, but there no other warning. This occurred less than 30 minutes prior to the warning light activation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427943August 5, 2021
POWER TRAIN
The shifter cable for the power train became dislodge causing the car not to be able to shift from park, to neutral to drive. The car had to be towed to be repaired by a Ford Dealership that charged $335 for labor and $10 for parts and in additional a $43 charge for Environmental Compliance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427285July 31, 2021
VISIBILITY:GLASS, SIDE/REAR
Rear Windshield Shattered due to no cause, no impact, nothing. I was just driving down the road to town and it just Popped and shattered. I could not see out the rear window and pieces kept falling from the bottom of window. It was very unsafe to drive the car with the windshield shattered like this. NO quick fix, no available glass on the island and working right now to try to get it repaired. It happened today, 7/31/21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427112July 30, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426187July 23, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal felt soft when depressed, causing the stopping distance to be extended 200 feet. The low brake fluid message appeared on the instrument panel. The contact pumped the brake pedal several times to regain normal function and veered to the side of the road. The vehicle was not diagnosed nor repaired. The contact stated the failure reoccurred several times while driving. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The approximate failure mileage was 55,000. Parts distribution disconnect. After three weeks of not examining the car the dealer decided to put the car on the rack where they discovered the problem being the brake master cylinder and booster. The dealer said our warranty would cover it and they were going to get the parts. There was not a recall on the issue but hearing conversations in the dealership convinced us that the issue should be a recall. We were provided a rental car for 5 days. After we pushed the issue Ford agreed to provide a rental car 60 days because parts are not available. Different stories were told about the part availability until I did research and found tools were available but dealers were not selling or sharing because they have the same issues. There should be buffer on service part tools and the Ford dealers are attempting to contain the situation in house instead of escalating the problem. Currently there are two unresolved issues 1. Recall for brake lines where we were told they had parts and to bring car in . Got to dealer and there were no parts. 2. Dealer inspec
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425692July 20, 2021
ENGINE
Engine coolant leak resulting in thick, white exhaust, rough idling upon start, and engine overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424611July 13, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact received a notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424010July 8, 2021
ENGINE
So about 3 weeks ago on Tuesday my check engine light came on my 2016 ford edge and the car was stuttering. The following day Wednesday I took it to my mechanic and they said it's a cylinder 2 misfire and replaced my spark plugs then 4 days later Sunday my check engine light came back on I could go no faster then 40mph. Had to wait till July 6th to bring it to my Ford dealership Steven's Ford in milford ct where they found I had coolant leaking into my engine which is a know Ford issue with there 2015- 2018 eco boost engines and the only repair they have is to replace the engine with a new one because a reman engine would have the same problem and the reason I could not drive my car above 40 mph is because it was only running on 3 cylinders
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423232July 2, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423108July 1, 2021
ENGINE
Engine light on, coolant bubbling in reservoir, presence of coolant in cylinder, chemical head gasket test failed, vehicle needs new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422907June 30, 2021
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2016 Ford Edge. The contact stated that while having routine maintenance performed on the vehicle, she was informed that the lug nuts were loosened. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the lug nuts needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was 49,190.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422475June 27, 2021
ENGINE
The scan revealed P0316 misfire on startup and P0301 cylinder 1misfire. It was discovered that the top of the cylinder 1 piston appears to be "washed" which happens when fuel is not ignited during the combustion process. This confirms the constant "toping off" of the engine coolant, which indicates a coolant leak in cylinder number 1. This diagnosis was from Christian Brothers Automotive, Acworth, Ga.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421860June 22, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service brakes, Service brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact called the dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420896June 14, 2021
SERVICE BRAKES
For the SECOND time, a brake has failed on this vehicle. The first was passenger-side brake line rupture in 2019, which was repaired under warranty. Yesterday the driver’s side brake line ruptured while awaiting for recall repair to be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420530June 11, 2021
SERVICE BRAKES
I was told parts for the safety recall would be in at the end of 2020. Were now almost halfway through 2021 and the parts are still unavailable. I did receive a letter from Ford about the safety recall and that parts were in and to call and schedule the maintenance appointment. I scheduled an appointment for this month, June 2021 and now they tell me parts are still not in and not expected till mid July 2021. My husband and I have one car and if something were to happen that would be terrible. Our lives are important and we drive our son around, we don’t feel safe knowing our brakes could not work properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420394June 10, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA for assistance. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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