Ford Edge Complaints (2015)

731 consumer complaints on file.

#10955648February 20, 2017
UNKNOWN OR OTHER
UNLIKE OTHER FORD VEHICLES, THE EDGE REAR BACKUP SYSTEM ACTIVATES ONLY WHEN THE VEHICLE IS APPROACHING AN OBJECT AT LESS THAN 3 MPH OR AN OBJECT IS APPROACHING THE REAR OF THE VEHICLE DIRECTLY. LATERAL MOVEMENT IS NOT DETECTED. ALSO, STATIONARY OBJECTS DIRECTLY BEHIND THE VEHICLE WITHIN THE VEHICLE,S WARNING ZONE ARE NOT DETECTED UNLESS THE VEHICLE IS MOVING. WITHIN THE FIRST WEEK OF DRIVING THIS VEHICLE, I TRIED TO BACK UP FROM A PARKING SPACE. A PEDESTRIAN WAS WALKING DIRECTLY BEHIND THE RIGHT REAR OF THE VEHICLE. THE VEHICLE STARTED REARWARD AND HIT THE PEDESTRIAN WITHOUT ANY AUDIBLE WARNING. THE PEDESTRIAN CONTINUED TO THE RIGHT SIDE OF THE VEHICLE, GAVE ME A DISGUSTING LOOK AND WALKED AWAY I RETURNED THE VEHICLE TO THE FORD DEALER COMPLAINING ABOUT THE BACKUP SYSTEM AND WE TESTED TWO OTHER NEW EDGE'S. THEY PERFORMED THE SAME WAY. THE OWNER'S MANUAL OUTLINES THE SAME BACKUP PROCEDURE AS I DESCRIBED ABOVE. THE DEALER EXPLAINED THAT THIS SYSTEM WAS NEW AND ONLY ON THE 2015 AND BEYOND EDGE. I THINK THIS SYSTEM IS POORLY DESIGNED COMPARED TO OTHER FORD VEHICLES. I ALSO HAVE A 2016 EXPLORER WITH A REAR BACKUP SYSTEM. AN AUDIBLE WARNING SOUNDS EVERY TIME SOMETHING IS WITHIN THE BACKUP ZONE I.E. STANDING STILL, LATERAL MOVEMENT, APPROACHING, ETC. I WOULD LIKE TO SEE SOME TYPE OF INVESTIGATION INTO THIS MATTER. THANK YOU
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10954935February 15, 2017
STRUCTURE:BODY
I NOTICED A SPOT THAT WAS ABOUT AN INCH LONG ON THE REAR HATCH BACK GLASS WHERE THE DEFROSTER GRID APPEARED TO BE DELAMINATED. LATER THAT EVENING, I WAS ON MY WAY TO WORK. THE TEMPERATURE WAS BELOW FREEZING. I WAS DRIVING ABOUT 35 MPH ON A COUNTRY ROAD BECAUSE THE ROADS WERE ICY. THERE WAS NO TRAFFIC ON THE ROAD OTHER THAN MYSELF. I ALLOWED THE CAR TO WARM UP WITH THE REAR DEFROSTER ON FOR ABOUT TWO MINUTES PRIOR TO MY TRIP. ABOUT A MILE UP THE ROAD, THE REAR HATCH BACK GLASS EXPLODED. A SECTION ABOUT 8" BY 6" WAS BLOWN OUT AWAY FROM THE VEHICLE, WITH THE REST OF THE GLASS BROKEN BUT REMAINING IN PLACE. THE SECTION OF THE WINDOW THAT WAS BLOWN OUT WAS THE SAME AREA WHERE I HAD SEEN THE DELAMINATION EARLIER THAT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954489February 14, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED SEVERAL TIMES. THE FAILURE MILEAGE WAS 27,449. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954355February 13, 2017
ENGINE
EXHAUST IN CABIN WAY BEYOND PERMISSIBLE LIMITS FROM DAY 1. I SUSPECTED THE FIREWALL WAS ALLOWING EXHAUST INTO INTERIOR, BUT THEN I STARTED SUSPECTING THE REAR WAS ALLOWING EXHAUST IN DUE TO AN AIR EDDY RECIRCULATING BEHIND THE VEHICLE ALLOWING EXHAUST INTO THE CABIN VIA LOWER REAR DOOR SEAL NOT SEALING TIGHT ENOUGH VIA THE AUTOMATED DOOR CLOSURE NOT SUFFICIENTLY FORMING A SEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947413January 24, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
EXTENSIVE WATER DAMAGE. WATER IS LEAKING INTO THE CAR FROM AN UNKNOWN AREA CAUSING PUDDLING ON THE DRIVER SIDE FLOOR. WATER CAN BE HEARD SWISHING FROM UNDERNEATH THE CAR. A NOTICE WAS SENT TO DEALERS TO FIX THE ISSUE BEFORE THE CARS WERE SOLD, IT APPEARS THAT THEY DID NOT FIX THE ISSUE PRIOR TO SELLING ME THE CAR AND IS NOW REFUSING TO PAY TO FIX IT DUE TO THE FACT THAT I AM OVER THE WARRANTY PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947080January 23, 2017
ELECTRICAL SYSTEM
WHILE TRAVELLING ON INTERSTATE 93, MY 2015 FORD EDGE DISPLAYED A WARNING NOTICE ON THE DASHBOARD THAT READ "FULL ACCESSORY POWER ACTIVE." AFTER SELECTING "OK" TO ACKNOWLEDGE THE WARNING, THE VEHICLE LOST ALL POWER AND WAS RENDERED IMMOBILE. THE CAR CAME TO A COMPLETE STOP ON THE HIGHWAY IN THE MIDDLE OF RUSH HOUR TRAFFIC. THE VEHICLE WAS SHIFTED INTO PARK AND ATTEMPTS WERE MADE TO RESTART IT. THE VEHICLE SUCCESSFULLY RESTARTED AND THE COMMUTE WAS COMPLETED. THIS ISSUE MUST BE CORRECTED IMMEDIATELY. IT POSES AN SERIOUS THREAT TO THE HEALTH AND SAFETY OF THE GENERAL PUBLIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945452January 16, 2017
STRUCTURE:BODY, SEATS, UNKNOWN OR OTHER
FROM THE DATE WE BOUGHT OUR FORD EDGE WE HAVE HAD WHITE PARTICLES, DUST AND DIRT COMING IN FROM ALL OF THE DOOR SEALS AND REAR BACK HATCH. THE WHITE PARTICLES ARE ALL THROUGH THE VEHICLE. THERE IS A BROWN DUST OR DIRT ON THE TOP OF THE PASSENGER SEAT AND REAR PASSENGER SEAT AND ON THE HEAD RESTS FOR BOTH SEATS. THE DIRT AND DUST MAKES ME COUGH A LOT, ( NO ONE HAS EVER SMOKED IN THE CAR ). IT FEELS LIKE WE ARE INSIDE OF A VACUUM CLEANER DISPOSABLE BAG. WE BELIEVE NONE OF THE SEALS ON ANY OF THE DOORS WORK PROPERLY. WHEN WE FIRST GOT THE CAR, A BURNING SMELL WAS COMING FROM THE PASSENGER SIDE OF THE VEHICLE. A NEW EXHAUST SYSTEM WAS PUT ON THE CAR A MONTH AFTER WE BOUGHT IT. THAT PROBLEM WITH THE BURNING SMELL WENT AWAY. WE WERE TOLD BY THE FOURTH DEALERSHIP THAT WE TOOK THE VEHICLE TO THAT ALL THE SEALS ON THE DOORS AND BACK HATCH WOULD HAVE TO BE REPLACED, BUT THAT NEVER CAME ABOUT. SO HERE WE SIT WITH ALL THE WHITE DUST AND DIRT. WE BELIEVE THE CABIN FILTERS ARE NOT WORKING. SO THE DUST AND THE DIRT ARE ALSO COMING IN THROUGH ALL OF THE VENTS IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944829January 11, 2017
ENGINE
CPSC: 2015 FORD EDGE SUDDENLY AND WITHOUT WARNING LOST ALL POWER WHILE DRIVING IN THE MIDDLE LANE. *BF THE CONSUMER STATED THE SRS LIGHT ILLUMINATED. THE DEALER DIAGNOSED THE PROBLEM AS A FAULTY ENGINE SENSOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927923November 26, 2016
POWER TRAIN
I OWN THIS 2015 EDGE FOR LESS THAN A YEAR AND LESS THAN 15,000 MILES. DRIVING ON A SUNDAY AFTERNOON AT 35 MILES PER HOUR TO PICK PUMPKINS AND THE TRANSMISSION JUST STARTS SPINNING. WE PULL OVER AND TRANSMISSION IS COMPLETELY SHOT WILL NOT MOVE CAR. CALL AAA AND HAVE IT TOWED TO THE NEAREST DEALER CARBONE FORD IN BENNINGTON VERMONT. THIS IS NOT WHERE IT WAS PURCHASED BUT IT IS WHERE I HAVE IT SERVICED. SO THE FIRST THING THEY TELL ME IS FORD WILL NOT ISSUE A LOANER VEHICLE NOR WILL THEY PAY FOR A RENTAL. THEY TELL ME THEY FIRST MUST "DOWNLOAD THE DATA FROM THEIR COMPUTER TO FORD, SO THAT FORD CAN DECIDE WHETHER TO FIX IT OR REPLACE IT." THIS TOOK TWO FULL WEEKS. IN THE THIRD WEEK FORD TOLD THEM THEY COULD REPAIR IT AND THE PARTS WERE SENT. IN THE FOURTH WEEK I WAS PROMISED THE CAR WEDNESDAY AND THEN "ABSOLUTELY FRIDAY" IT IS NOW SATURDAY AND NO CAR. I HAVE RENTED A CAR FOR FOUR FULL WEEKS GOING ON FIVE. THE KILLER IS THAT AAMCO WOULD HAVE TAKEN TWO DAYS TO FIX OR REPLACE MY TRANSMISSION AND FORD THINKS THIS IS SOMEHOW NOT THEIR FAULT THEREFORE NO LOANER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927524November 22, 2016
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
ELECTRONIC THROTTLE BODY FAILURE. VEHICLE LOST ALL ENGINE POWER AND ENTERED LIMP MODE AT 70 MPH ON HIGHWAY. WARNING LIGHTS CAME ON & NO NOTICE GIVEN. HAD TO IMMEDIATELY PULL OVER TO SIDE OF HIGHWAY. NEARLY LOST CONTROL OF VEHICLE AND ALMOST CRASHED. DEALER STATED THE ELECTRONIC THROTTLE BODY FAILED AND DEEMED CAR UNFIT/UNSAFE FOR TRAVEL ON THE ROAD. LEFT VEHICLE AT FORD DEALER TO REPLACE THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927014November 18, 2016
UNKNOWN OR OTHER
ON 10-18-2016 OUR EDGE LOST ALL POWER ON A RESIDENTIAL STREET; SPEED REDUCED TO 2 MPH. WE DROVE HOME; THE VEHICLE WAS TOWED TO DEALERSHIP, & THE ELECTRONIC THROTTLE BODY WAS REPAIRED. ON 11-15-16 THE SAME THING HAPPENED, BUT THIS TIME WE WERE IN DALLAS ON HIGHWAY 289 IN AN INTERIOR LANE AT 55 MPH. WE SLOWED TO 2 MPH, BUT REACHED A PARKING LOT. FORD DEALER THEN REPLACED THE THROTTLE BODY AND MOTOR ASSEMBLY. FORD KNOWS OF THE THROTTLE ISSUE, AND ONLY REPLACES IT AFTER THE SECOND MALFUNCTION. THIS POLICY PUTS ALL EDGE DRIVERS AT RISK AND SHOULD BE CHANGED TO REPLACE THEM IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918555October 24, 2016
ENGINE
I WAS DRIVING ON A BACK ROAD BUT I WAS AT AN INTERSECTION AND MY CAR WENT INTO LIMP MODE. I GOT BUMPED BY OTHER DRIVERS AND I HAD TO MAKE IT TO THE BREAK DOWN LANE. THE CAR COMPLETELY SHUTDOWN IT WAS FRIGHTENING. FORD SAID NOTHING WAS WRONG WHEN THERE CLEARLY WAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917576October 20, 2016
LANE DEPARTURE, STEERING
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A LANE KEEPING SYSTEM. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING TORQUE STIFFENED WHILE CHANGING LANES. AS A RESULT, THE VEHICLE MOVED ONE LANE FURTHER THAN WAS NEEDED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO PAGE 20 OF THE SYSTEM MANUAL FOR THE EXACT FUNCTION OF THE LANE KEEPING SYSTEM. THE FAILURE RECURRED. THE CONTACT WANTED TO RETURN THE VEHICLE FOR A REFUND. THE FAILURE MILEAGE WAS 1,036. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917698October 20, 2016
ENGINE, VEHICLE SPEED CONTROL, STEERING
MULTIPLE TIMES THE CAR SUDDENLY LOST ALL POWER. ENGINE SHUTS OFF, POWER STEERING GONE AND ALL THE WARNING LIGHTS ON THE DASH LIGHT UP. THIS HAS HAPPENED ON EXPRESSWAYS, CITY STREETS AND COUNTRY ROADS, EACH TIME IMPEDING THE FLOW OF TRAFFIC AND PEOPLE DON'T RESPOND WELL TO ME WHEN THIS HAPPENS. I HAVE COME VERY CLOSE TO BEING HIT BY OTHER CARS. EACH TIME I HAVE PUSHED THE STARTER BUTTON TO SHUT IT OFF EVEN THOUGH IT IS NOT RUNNING AND I WAIT A FEW MINUTES. I THEN RESTART THE CAR AND IT SEEMS TO FUNCTION AGAIN, FOR A WHILE. THE DEALERSHIP WANTS TO PLAY GAMES ABOUT THIS ISSUE, " NOT DOING IT FOR OUR TECHNICIAN". I SEE LOADS OF COMPLAINTS JUST LIKE MINE WITH NOTHING BEING DONE. COME ON, IT'S RECALL TIME,,,BEFORE I, MY WIFE, FAMILY OR SOMEONE SUFFERS SERIOUS INJURY OR DEATH BECAUSE OF THIS KNOWN PROBLEM WITH THE EBT ASSEMBLY IN THE FORD EDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915425October 11, 2016
ENGINE, POWER TRAIN
ENGINE GOES TO IDLE WHILE UNDERWAY, ORANGE WRENCH APPEARS ON PANEL, NO RESPONSE FROM THROTTLE. HAPPENS WITHOUT WARNING AT ANY TIME, HIGH OR LOW SPEED. EXTREMELY DANGEROUS. I CANNOT IMAGINE WHY THERE HAS BEEN NO RECALL ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914020October 5, 2016
ENGINE
MY 2015 FORD EDGE SUDDENLY LOST POWER WITHOUT ANY WARNING AS I WAS DRIVING AT A SLOW SPEED ON MY RESIDENTIAL STREET. FORTUNATELY I WAS NOT IN A HIGH-SPEED TRAFFIC AREA, AS THIS SITUATION IS OBVIOUSLY A SERIOUS ONE. THE NEXT DAY I TOOK MY CAR TO THE DEALER AND THEY WERE AWARE OF THIS ISSUE HAPPENING IN FORD VEHICLES. IT WAS A DEFECTIVE THROTTLE BODY AND THEY WERE ABLE TO REPLACE IT THE SAME DAY. I AM HOPING THIS NEW ONE WILL NOT POSE THE SAME PROBLEM. I AM ALSO SEEING ONLINE THAT THIS SAME ISSUE HAS BEEN OCCURRING IN THE 2015 FORD EDGE, AS WELL AS OTHER FORD VEHICLES IN PRIOR MODEL YEARS. I CANNOT UNDERSTAND WHY THERE IS NOT A RECALL ON THESE VEHICLES, AND IF THIS ISSUE HAS BEEN OUT THERE FOR SEVERAL YEARS ALREADY, WHY IS THERE NOT A PERMANENT FIX? THE VEHICLE LOSES POWER AND EITHER YOU "LIMP" OFF THE ROAD WITH HARDLY ANY ACCELERATION, OR WORSE YET...NO POWER WHATSOEVER. HOW CAN THIS NOT BE CONSIDERED A LIFE THREATENING SITUATION ESPECIALLY IF THE SEMI TRUCK BEHIND YOU CANNOT SLOW DOWN IN TIME WHEN YOUR CAR DECIDES TO TURN ITSELF OFF? OR MAKING A TURN IN A BUSY INTERSECTION... AN ONCOMING VEHICLE MAY NOT BE ABLE TO AVOID CRASHING INTO YOU AS YOU DESPERATELY TRY TO RESTART YOUR VEHICLE. THIS IS NOT ROCKET SCIENCE. IT IS CLEARLY A DANGEROUS ISSUE THAT NEEDS ATTENTION. DO THE RIGHT THING AND ISSUE THE RECALL AND SEE TO IT THAT THIS PART GETS A PERMANENT FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913679October 4, 2016
SERVICE BRAKES
BRAKES SQUEAK LOUDLY WHEN THE WEATHER IS HOT OR AFTER DRIVING THE CAR FOR 45 AND RETURNING TO THE CAR TO DRIVE AFTER AN HOUR OR TWO OF NOT DRIVING. THE BRAKES BECOME TOUCHY AND BITE WHEN RETURNING TO DRIVE AFTER THE CAR SITS FOR AN HOUR OR SO. WHEN STOPPING SUDDENLY AT ANY TIME, THE BRAKES BITE SEVERELY. PADS HAVE ALREADY BEEN REPLACED WITHIN THE FIRST YEAR. HELPED BUT DID NOT SOLVE THE PROBLEM. BRAKES ALSO FEEL AS IF THEY ARE GRINDING WHEN RETURNING TO DRIVE THE CAR AFTER IT SITS FOR AN HOUR OR SO, AFTER HAVING DROVE FOR 45 MINUTES OR SO. AT TIMES THE BRAKES WILL SQUEAK AND BITE FIRST THING IN THE MORNING. DEALER HAS REPLACED THE PADS, NOTED THE BITING, BUT THE PROBLEM STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909479September 24, 2016
ENGINE, VEHICLE SPEED CONTROL
SUDDEN LOSS OF POWER ON A WHILE DRIVING DOWN BUSY ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908844September 23, 2016
ENGINE
VEHICLE LOST POWER, ENGINE CONTINUED TO RUN BUT WOULD NOT MOVE. PROBLEM STARTED AFTER STOPPING AT LIGHT. DEALERSHIP SAID THROTTLE BODY PROBLEM AND RESET COMPUTER. THIS HAS HAPPENED ON SEVERAL OCCASIONS BUT IT DOES NOT STORE CODE, SO THEY WILL NOT FIX IT. I HAVE SAFETY CONCERNS ABOUT GETTING VEHICLE IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907431September 18, 2016
ENGINE
I PURCHASED A NEW 2015 FORD EDGE TITANIUM FWD IN JUNE 2015. IT STALLED TWICE IN THE 1ST MONTH I OWNED IT AT A STOP LIGHT AND THEN A STOP SIGN. THEN IT DIDN'T STALL AGAIN UNTIL SEP 2016 AFTER EXITING I-79 AND COMING TO A STOP TO TURN. ON ALL OCCASIONS THE ENGINE START BUTTON WAS FLASHING GREEN AND THE DASH WAS FULLY LIT UP WITH A NOTICE THAT FULL ACCESSORY POWER WAS AVAILABLE. ON ALL TIMES THE ENGINE RESTARTED OK. THE DEALER COULD NOT FIND ANY COMPUTER FAULT CODES AND EVEN PUT ON A FLIGHT RECORDER(BLACK BOX) BUT IN 2 WEEKS IT DIDN'T STALL SO I COULD NOT SET ANY DATA BY PUSHING THE JOY STICK. RATHER THAN DO NOTHING I ASKED IF THE COULD PERFORM TSB 15-0123 PCM RECALIBRATION WITH THE LATEST SOFTWARE JUST TO BE SURE THAT WASN'T A PROBLEM THAT I NOTICED ON OTHER WEBSITES AND FORD HAS A RECORD OF IT. IT JUST NOW A WAIT AND SEE IF THERE'S ANY FURTHER STALLING. THERE IS ALSO A MENTION THAT A THROTTLE BODY COULD BE THE PROBLEM BUT FORD DOESN'T WANT TO DO ANYTHING UNTIL A COMPUTER SAYS THERE IS A PROBLEM AND WITH WHAT! THIS COULD BE DANGEROUS. THE SERVICE DEPT. FILED AN ENGINEERING HOTLINE CASE#307336. DON'T KNOW WHAT BECAME OF THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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