Ford Edge Complaints (2016)

926 consumer complaints on file.

#11491159October 27, 2022
ENGINE, UNKNOWN OR OTHER
Engine malfunction due to engine coolant leaking in to #2 cylinder. Check engine warning light came on intermittently. Car didn’t pass New York State Emissions test. Car can’t be re-registered in NYS without passing Emissions test. Had car towed to Ford Service Center for diagnosis. Ford diagnosis - car engine and assembly needs to be replaced with re-designed long block engine for an estimated repair cost of $6637 plus tax. Ford is not covering engine defect that resulted in engine coolant leaking into #2 cylinder causing misfire and engine check warning light to come on. Due to this design fault, Ford should issue a recall on our 2016 Ford Edge as the car is unsafe to drive. Ford should cover the cost of the engine repair, parts and labor, due to this design fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490699October 24, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489928October 19, 2022
SEAT BELTS
The contact owns a 2016 Ford Edge. The contact stated that the front driver’s side seat belt failed to release and remained locked in hot weather over 80-degrees. The contact stated that the seat belt remained locked until the temperature lowered. No warning light was illuminated. The vehicle was taken to the dealer where an unknown part was ordered. The manufacturer was notified of the failure and the contact was provided the number to call the NHTSA Hotline. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488729October 11, 2022
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 30 mph when attempting to apply the brakes, however, the brakes were spongy then floored. The contact was able to coast to the nearest mechanic who diagnosed that the front brake line had fractured and needed to be replaced. The vehicle was repaired. The contact then stated that while there daughter was driving she experienced the same failure. The vehicle was taken to a certified mechanic a second time who diagnosed that the rear passenger brake line had fractured and needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failures and informed the contact that in order to be included in NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) they had to report to NHTSA and that there were no recalls regarding the rear brakes. The approximate failure mileage was 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488730October 11, 2022
POWER TRAIN
The contact owns a 2016 Ford Edge. The contact stated while his wife was driving 50 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission shift bushing to be replaced. The vehicle was repaired but while leaving the dealer, the contact continued to experience the failure. The contact drove back to the dealer and made them aware of the failure again. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had not been informed of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488311October 7, 2022
SERVICE BRAKES
Driving home after dropping my kids off to school slowing down for a red light, all of a sudden the brake pedal goes limp, car barely responds afterwards... I start pumping the pedal like crazy and yanking the E brake lever and barely stop before hitting someone... Car has been in the dealership (North Central Ford in Richardson, TX) 2 or 3 times since 2020; one for a transmission bushing recall I believe, and brake line was NEVER mentioned. They showed each instance for service in their system to me on their monitor, and showed that it never appeared to the service techs for them to inform me of the recall. They said they didn't know why it wouldn't show up. Ford really dropped the ball here, the only thing that saved me was quick thinking on the e-brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487240September 30, 2022
ENGINE
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking and was unable to accelerate properly. The contact stated that after waiting for the shaking to cease, the vehicle drove as needed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where the failure was determined to be a faulty head gasket that was leaking coolant. The dealer stated that the engine needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer confirmed the report from the dealer. The vehicle was not repaired. The approximate failure mileage was 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486862September 28, 2022
ENGINE
Check engine light turned on after the whole car rumbled and seemed to struggle to start. Took car into dealership to get code checked out and it was a misfire. We made the next available appointment at the dealership which was over a month later, but were told to not bring in the car again unless another misfire happened before the appointment. More misfires started occuring and more frequently about 2 weeks later, since the dealership had no availability, I brought the car into my own mechanic who told us it was a coolant leak into cylinders 2 and 4 causing the misfires, it was most likely a head gasket issue. Finally brought it to the dealer appointment who went radio silent unless we called for almost a week. They intially stated that Ford would cover the costs since its a known issue with the engine in this model and year, but they didn't initially take a photo when they reproduced the coolant leak and had trouble reproducing it again. They eventually reproduced the coolant leak but back tracked that Ford would cover the costs of the known issue, since it was past the 5 year warranty. The codes were P0302, P0304, P0316, which were misfire in cylinder 2, misfire in cylinder 4 and random misfire. The cause is a known head gasket problem with the engine, and that Ford did not recommend a head gasket replacement but a brand new engine due to known issues with the 2.0L 4 cylinder engine. Our car has under 50,000 miles on it, however it is past the 5 year warranty period as stated earlier, so Ford won't help cover any repairs with their known defect in their engine. The contact stated that the actual vehicle mileage was approximately 49,375 when the incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486524September 26, 2022
ENGINE
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the dealer on separate occasions to be diagnosed. The contact was informed that coolant was leaking in the engine block to cylinder #3 and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485940September 22, 2022
ENGINE
Misfire in cynlinder 2 due to coolant leak and crack in engine. Resulting in new engine over 9000$ dollars and ford ignoring issue despite thousands of complaints and similar defects with this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485206September 19, 2022
ENGINE
Check engine light came on. Started to misfire when ignition was turned on. Some misfiring when driving. A couple days later, white smoke started coming out of the exhaust. Took car to mechanic who told me I had a crack in the engine block and coolant was leaking into the cylinder. The engine had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485211September 19, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Edge. The contact stated upon starting the vehicle after refueling, the vehicle was making abnormal gurgling sounds. Additionally, the contact stated while driving 60 MPH, she heard abnormally loud sounds coming from the rear driver's side of the vehicle, where the fuel tank was located. There was no warning light illuminated. The contact veered to the side of the road and inspected the vehicle. The contact pushed the gas tank cap and the sounds stopped. The contact was able to continue driving; however, the check engine warning light illuminated while driving the next day. The contact was able to drive to her residence. The vehicle was taken to the dealer where it was diagnosed that the purge valve and Evaporative Emission Control (EVAP) system needed to be replaced. The dealer informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484687September 15, 2022
ENGINE
I bought a new 2016 Ford Edge and have it serviced regularly at the dealer. My service record is exemplary and it is documented. My car has 94K miles. I have had work done by the dealer recently (new tires, new axle) and there was no advisement of an engine issue, absolutely nothing was said. About 7 days ago I got a warning light out of the blue, and took it in immediately. I was told it was a "catastrophic engine failure" due to coolant leaking into the engine because the coolant pump failed. I was told "it just happens." As I researched this on the web I discovered that there are thousands (possibly tens of thousands, the amount on the web is overwhelming) of people with the same catastrophe and outcomes that were all very similar: engine replacements cost 10K and can take months -- one fellow has been without his car for seven months. That is not an option for me. Frankly I am shocked at The Ford Motor Company and I mean that. What are they thinking???There is a Ford truck engine in that car and it should not be failing at 94K, especially after my record of service and especially after this problem has been known for years. I'm not kidding -- this car is 5 years old and looks 5 months old. I need resolution and I need it quickly and I am not encouraged by the reports I see. My issue is not with my dealer, it is with Ford dragging their heels on a solution. I am at my wit's end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484173September 13, 2022
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
The contact owns a 2016 Ford Edge. The contact stated she experienced failure with the trunk and key fob on several occasions. The contact stated that the trunk failed to open while using the key fob or when attempting to use the trunk button that inside the vehicle. The contact stated that the trunk was locked and was unable to be opened. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic who was able to unlock the trunk. The contact stated that the failure reoccurred and that the automatic closing feature failed to operate as needed. The contact was able to manually close the trunk. The vehicle was taken to the local dealer and the contact was informed that the trunk shocks and the motor needed to be replaced. The contact was provided a cost for the repair but decided to take vehicle to an independent mechanic. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482678September 2, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that while driving at an unknown speed, the vehicle started to hesitate and felt bumpy. The check engine warning light illuminated. Additionally, the contact stated that she noticed a light grey smoke coming from the exhaust pipe but faded. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel rail pressure was too low and there was an internal leak from the engine and the engine needed to be replaced. The dealer was notified of the failure and the contact was informed that a diagnostic test could not be performed due to no warning lights being illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to call the NHTSA Hotline. The failure mileage was approximately 115,098.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482094August 30, 2022
ENGINE
On May 13, 2022, my Ford Edge was taken to the Local Ford Dealer for a spoiled coil. At 52,000 miles, the coolant had leaked into the cylinders and caused the engine block to crack. This resulted in me needing a whole new engine. Thankfully, I had taken out an extended warranty on my vehicle or it would have cost me over $7500. I was told by the dealership that this is a known problem with these Ecoboost engines. I have always taken excellent care of my ford edge and I cannot believe Ford has not been made to recall these engines. Most people don't have an extended warranty and they should not have to pay thousands of dollars for an obvious faulty engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481993August 30, 2022
ENGINE
There is a known problem with coolant leaking into the cylinder damaging the gasket. The only fix is to replace the entire engine block at a cost (in my case) of $8361. This seems unreasonable of a 6 year old car with 64,000 miles on it. This is a known problem to Ford as evidenced by the necessity of Techical Service Bulletin 19-2208 issued by Ford in June 2019. Fortunately, My engine light came on alerting me to the problem. That apparently doesn’t always happen meaning the engine could have stopped working while I was driving. Ford dealers are still selling these vehicles used on their lots with no need to disclose this problem because no recall has been ordered. Hoping that this can be rectified to help out a significant number of drivers who’ve had to fix their vehicles at a substantial cost and to force Ford to stop selling them used without repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481524August 27, 2022
WHEELS
My lugs nuts have expanded on my vehicle and I cannot get my wheels off. What happens if while unable to change a flat tire on the highway due to the lug nuts stuck on the the car I get hit and killed? Ford needs to accept the responsibility on this safety defect and replace the lug nuts at no charge. This has also created an issue with me being able to have my brakes checked during my oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481541August 27, 2022
WHEELS
Swollen lug nuts. Unable to use supplied lug wrench on lug nuts after having a flat tire on roadway. Unable to safely remove flat while on side of road. Dealer diagnosed problem as swollen lug nuts on wheel. No warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481331August 26, 2022
UNKNOWN OR OTHER
i have had my back windshield implode twice now on my Ford Edge in the last 8 months. Nothing hits the window. First time I was backing out of the driveway and had my back windshield wiper on and it just imploded. Had to go thru the hassle of getting the spoiler removed and the glass company out to fix it. Fine for 8 months until last night. Came home from errands, unloaded car, closed the hatch. Came back out about an hour later and the windshield was imploded again. There is something wrong for this to happen twice in 8 months. I found a recall for the back wiper motor but the recall is for Canada only. There should be a recall in the US also. I dont have the funds to keep replacing the windshield every 8 months. Especially when it isnt a simple fix with the glass company coming out to fix it. It has to be taken to a dealership first to get the spoiler removed then the glass company will fix it. Please get this fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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