Ford Edge Complaints (2016)

926 consumer complaints on file.

#11502895January 20, 2023
WHEELS
Lug nuts were swollen and they informed me I would not be able to change a tire with a manual tire iron and it was unsafe as two were completely stripped. Only 70k on the vehicle. Cost over $100 to repair. Seems like a common complaint so thought it prudent to report same.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502317January 18, 2023
SERVICE BRAKES
Leaking brake hose left front
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502141January 17, 2023
UNKNOWN OR OTHER
APIM Module. We inquired with Ford about upgrading our Sync system to include navigation. A parts specialist at Livermore Ford indicated the upgrade could be made by adding a new USB hub and upgrading the software. We then noticed the last software update was marked completed in 2003 (on a 2016 model year vehicle). We confirmed the Wifi was connected and tried to initiate an auto software update, but there was no option to do so. We followed the directions per the Ford website for a wifi or manual update, to no avail. The third Ford recommendation is to take it to a dealer. On Jan 16, 2023, I took the vehicle to Sunnyvale Ford. The radio and screen were functioning without any issues. I showed the associate the software page and where it said 2003 was the last update, I showed him there was no "update now" button offered and the memory stick I had attempted to upgrade with via the usb hub.I asked them to update the software and indicated there was clearly a defect in that the software version date and the fact it never updated over WiFi as it is supposed to. The associate later called and told me they performed a software update and as a result they crashed the entire APIM Module.After much discussion the sales associate and the sales manager indicated there was nothing they would do and returned my vehicle which was brought to them with an operational radio and screen (which also operates bluetooth and the back up camera), no longer working.Clearly there was an existing defect in the system and granted it had not been discovered in the early years of ownership or warranty, but none the less; they faulted the system.I attempted software updates two ways and my screen and radio still worked when I took it to Sunnyvale Ford. Obviously, I do not know their exact action taken but a mistake was made or a Ford part/system. Ford states my only recourse is to purchase a $600 APIM which is on indefinite backorder.Therefore, I am seeking recourse via other avenues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499825January 2, 2023
ENGINE
This vehicle only has 71,000 miles on it. Car began running rough, then Engine light came on. I took it to a local repair shop and was discovered to have Cylinder Mis-fire P0304 code. There was also white smoke coming from the tailpipe. They looked into the cylinder and saw that coolant had breached the cylinder. They found a Technical Service Bulletin for this exact problem, https://static.nhtsa.gov/odi/tsbs/2019/MC-10162071-0001.pdf. The fix is to replace the engine, which rough estimates indicate upwards of $8,000. This issue should be an official recall. I’ve noticed many complaints on this site referencing the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499380December 29, 2022
ENGINE
My 2016 Ford Edge SEL AWD 2.0L (65,000 Miles on engine) Ecoboost Engine started to experience a rough idle on a cold start, which would run normal after about 15 seconds, I also noticed the smell off coolant and a low level coolant in the reservoir but could not find a leak. These symptoms went on for about a month, then one day the engine light popped on while driving. I attached my Code Reader which resulted in a P0302 Engine Misfire Code. I attempted to remove the #2 spark plug. The spark plug was seized in the engine head. After research on-line. I found out this is a known issue by Ford for this engine. Engine coolant leaking into the cylinders (a design flaw which was corrected in 2019 for new vehicles). Technical Service Bulletin 22-2229. For Motor Company is only repairing vehicles under warranty. So consumers like myself that trusted the Ford name/product are being stuck with the repair bill. My repair bill is $6,563.29 , this was for a New Engine Long Block which is Ford Motor Company's recommended fix for their flawed design or their engine. The effected engines include 1.5L, 1.6L and 2.0L Ecoboost engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497127December 12, 2022
VISIBILITY:GLASS, SIDE/REAR
My rear window exploded and created a large hole and shattered the window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496600December 8, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Panoramic sun roof suddenly cracked. Nothing hit it. Had it shattered while on the freeway it could have caused safety issues with the driver maintaining control of the vehicle. Not to mention injuries to any rear seat passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496081December 5, 2022
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), FIRERELATED, POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495982December 4, 2022
ELECTRICAL SYSTEM
On my Ford there is a device somewhere inside the rear bumper assembly that will automatically open or close the rear hatch as long as the user has the key fob in their possession. There have been several times where the hatch has come down almost on top of me or my wife.There is a tone that sounds when the hatch starts to move but it only sounds from the front and can be difficult to hear if parked near a street or a busy parking lot. It would be a big help if the automatic hatch movement could be turned off by the driver. I believe Ford should also have a device in-betted in the hatch that also sounds if there is a problem. I have spoken to other owners on the web who also can’t find a way to turn off the hatch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495430November 30, 2022
VEHICLE SPEED CONTROL
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 40 MPH and approaching a stop light, the vehicle accelerated without warning. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495518November 30, 2022
STEERING, SERVICE BRAKES, AIR:ANTILOCK
I was driving in a parking lot when it was snowing and the traction control and anti lock brakes went out. Due to that, the car locked up and I hit a curb. My tie rod is bent now on the passenger side of the cat.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11495095November 28, 2022
ENGINE, STEERING
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494997November 26, 2022
ENGINE
I had check engine light come on August 2022. Car was rough running at the start up and outputted white smoke. September 2022 brought to Ford Service Department, error code for piston misfire. They changed the spark plugs. Check engine light came back on in October 2022. Brought back to the Ford Service Department, engine leaking coolant and told I need a new engine. Repair is scheduled for December 2022. The mileage is 48,347 and regularly maintained/serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494397November 21, 2022
POWER TRAIN, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The PTU is leaking it’s a known defect a known problem but they say my vin number doesn’t even qualify for customer satisfaction program?? I don’t understand it’s almost 7 years old but only 77k est miles on it. It is not as if I have drove this thing to the ground. I would like my vin number added or this problem added to a recall or something that would waist loyal customers for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494418November 21, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
A Manufacture defect in the brake light housing cracks and causes water inside the light housing causing the light to be dim, eventually short out, and also flicker and shut off & on occasion. The end result is no brake lights or sometimes working depending on the water damage from the Manufacture defect of the light housing plastic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493788November 16, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Ford Edge. The contact stated that after entering the vehicle and opening the interior sunshade panel, it was discovered that the glass sunroof had cracked in multiple places. The cause of the failure was not yet determined. The vehicle was taken to the local dealer and the contact was informed that the glass sunroof needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493531November 14, 2022
SUSPENSION, POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. The vehicle was taken to the dealer, where it was diagnosed that the rear axle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493478November 14, 2022
POWER TRAIN
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that after starting the vehicle, the gear shifter seized and failed to shift out of park(P) with several unknown warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493023November 10, 2022
SEAT BELTS, SEAT BELTS:REAR/OTHER:RETRACTOR
The contact owns a 2016 Ford Edge. The contact stated that the passenger’s side rear seat belt failed to retract. The vehicle was taken to the local dealer where it was diagnosed and determined that the retractor needed to be replaced. The vehicle was repaired. Approximately two weeks later, the driver's side rear seat belt retractor became inoperable but was not diagnosed or repaired. The manufacturer was contacted and referred him to the NHTSA Hotline. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491145October 27, 2022
ENGINE
The engine needs replacing. With no warning my check engine light came on. Car had trouble starting and then progressed into smoke coming from tailpipes. Took car to Ford dealer. Told need new engine, there is a flaw in engine block allowing coolant to leak into cylinders. Car has only 72000 miles. Could have resulted in fire if I continued to drive it. Ford needs to issue a recall on these engines immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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