Ford Edge Complaints (2015)

731 consumer complaints on file.

#11279999November 14, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING, THE REAR WINDOW SHATTERED WITHOUT WARNING OR AN IMPACT OCCURRING. THE CONTACT CALLED HAWK FORD (2525 E MAIN ST, ST CHARLES, IL 60174, (630) 584-1800) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279624November 12, 2019
UNKNOWN OR OTHER
ON THE EVENING OF NOVEMBER 9, 2019, I WAS DRIVING HOME FROM MY DAD'S HOUSE. THIS IS A 2 HOUR DRIVE. I WAS HEADING WEST, AND THE SUN WAS BOTHERING ME, SO I MOVED THE PASSENGER SUN VISOR TO BLOCK THE SUN. WHEN DOING SO, THE VISOR ACCIDENTALLY HIT THE BUTTON WHICH THEN OPENED THE ROOF TO REVEAL THE SUNROOF (GLASS). I WAS FINE WITH THIS SINCE IT WAS A NICE DAY. AFTER AROUND 20-30 MINUTES I LOOKED UP AND SAW A COUPLE OF WAVY LINES ON THE SUNROOF GLASS, RUNNING VERTICALLY FROM HOOD-END TO BACK. I THOUGHT POSSIBLY IT WAS TAR FROM THE ROAD WHICH MAYBE HAD FLOWN UP ON MY ROOF. AFTER A WHILE, I BECAME MORE CURIOUS ABOUT THE WAVY LINES, SO LOOKED MORE CLOSELY. THERE WAS IN FACT 3 WAVY LINES (CRACKS) RUNNING VERTICALLY DOWN THE LARGER SECTION OF THE SUNROOF GLASS, WHICH THEN MEET UP WITH A HORIZONTAL WAVY CRACK. I WAS SHOCKED AND DISMAYED. I RARELY OPEN THE SUNROOF, SO HAD NO IDEA THE CRACKS WERE THERE, HOW OR WHEN THEY OCCURRED. MY HUSBAND AND I HAD HAND WASHED THE CAR APPROXIMATELY 1 MONTH AGO, AND DID NOT SEE THESE WAVY CRACKS AT ALL. AFTER RETURNING HOME, I RESEARCHED THE FORD EDGE SUNROOF ON THE INTERNET. IT WAS THERE THAT I FOUND THAT MANY MANY OTHER FORD EDGE OWNERS HAVE EXPERIENCED THESE SAME ODD WAVY CRACK(S) IN THEIR SUNROOFS. OBVIOUSLY THIS IS NO COINCIDENCE. AND THE FACT THAT THESE CRACKS ARE WAVY, MAKES SENSE THAT THEY WERE CAUSED BY STRESS, AND MORE THAN LIKELY ARE BEING CAUSED BY A MANUFACTURER'S DESIGN FLAW. I ASK, ALONG WITH MANY OTHER FORD EDGE OWNERS, FOR YOU TO PLEASE RESEARCH THIS PROBLEM. BY NO FAULT OF MY OWN DID THIS OCCUR. AND SINCE SO MANY OTHER OWNERS ARE EXPERIENCING THE SAME PROBLEM, WE ALL ASK YOUR ASSISTANCE TO HAVE FORD MOTOR CO. REIMBURSE US FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278827November 8, 2019
STEERING
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BYERLY FORD (4041 DIXIE HWY, LOUISVILLE, KY 40216, (502) 448-1661) WHERE IT WAS DIAGNOSED THAT THE STEERING BOLTS HAD FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS24732252, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278089November 4, 2019
VISIBILITY/WIPER
WAVY SPIDER LIKE CRACKS ON THE BACK PANEL OF PANORAMIC SUNROOF GLASS WITH NO INDICATION THAT SOMETHING FELL ON IT. I CANNOT BE SURE EXACTLY WHEN THE CRACKS HAPPENED. I LEAVE THE SHADE CLOSED MOST OF THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271274October 27, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
SERVICE ADVANCE TRAC LIGHT, HILL START ASSIST, TRACTION CONTROL, WRENCH LIGHT, AIRBAG LIGHT AND BREAK LIGHT ALL COME ONE SIMULTANEOUSLY. GETS STUCK ON PARKING BREAK WHILE IN PARK AND POWER STEERING GOES OUT WHILE DRIVING. SPENT OVER $700 WITH LOCAL FOR DEALERSHIP TRYING TO FIX IT. AFTER IT BEING IN THE SHOP THE FOR 3 WEEKS THE SAME THING STARTED HAPPENING A FEW HOURS AFTER PICKUP. THE DEALERSHIP CLAIMS THAT FORD KNOWS ABOUT THE ISSUE BUT THEIR ISN'T JUST A ONE ALL FIX ALL. OTHER FORD MODELS HAS HAD THE SAME ISSUES IN THE PAST AND HAD RECALLS ON THEM. NEED THIS ISSUE FIXED!! IT'S BEEN LIKE THIS SINCE THE DAY THAT I PURCHASED IT (8/13/2019) FROM THE BIG RED KIA IN NORMAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270508October 23, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHEN THE VEHICLE WAS STARTED, THE REAR WINDSHIELD EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT CALLED HER INSURANCE COMPANY AND THEY WERE TO SEND SOMEONE TO INSPECT THE VEHICLE. NAPLETON FORD LIBERTYVILLE (LOCATED AT 1010 N MILWAUKEE AVE, LIBERTYVILLE, IL 60048, 877-816-4872) WAS CONTACTED, BUT HAD NOT CALLED THE CONTACT BACK. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS PROVIDED CASE NUMBERS: CAS24629948 AND CAS24629949. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269765October 20, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
WAVY PATTERED CRACKS ON THE BACK PANEL OF PANORAMIC SUNROOF GLASS WITH NO INDICATION THAT SOMETHING FELL ON IT TO CAUSE THE CRACKS. I WAS NOT IN THE CAR WHEN IT HAPPENED AND DO NOT LEAVE MY SUNROOF SHADE OPEN ALL THE TIME, SO I CANNOT BE SURE EXACTLY WHEN THE CRACKS HAPPENED. I LEAVE THE SHADE CLOSED DURING THE HOT SUMMER MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267862October 11, 2019
SERVICE BRAKES, POWER TRAIN
UPON STARTING MY VEHICLE THIS MORNING 10-11-19 A SYSTEM INDICATOR LIGHT CAME ON RELATED TO THE TRACTION CONTROL. THE STABILITY CONTROL LIGHTS (2 LIGHTS) ARE ON AND STAY ON - THEY ARE NOT FLASHING. NOT SURE WHAT TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258961September 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE THE VEHICLE WAS IDLING, A RATTLING AND KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO ALL STAR FAMILY FORD (13301 INTERSTATE 27, AMARILLO, TX 79119) WHERE IT WAS DIAGNOSED THAT THE ENGINE FLEX PLATE WAS CRACKED. THE FLEX PLATE WAS REPLACED, BUT THE FAILURE RECURRED APPROXIMATELY 18 MONTHS LATER. THE MANUFACTURER PROVIDED CASE NUMBER: 24397434. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256611September 19, 2019
STEERING
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING) WAS RECEIVED. AFTER CONTACTING STUTEVILLE FORD OF TAHLEQUAH (145 GEORGE GUESS RD, TALEQUAH, OK) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255285September 13, 2019
VISIBILITY/WIPER
MY SUN/PANORAMIC ROOF IS SPIDER CRACKED ALL THE WAY ACROSS THE FIRST PANEL (THAT SITS OVER THE DRIVER) FROM EXCESS HEAT. THE VEHICLE HAS NOT BEEN PARKED UNDER TREES, OVERPASSES, OR ANYWHERE THAT ROCKS OR OBJECTS COULD FALL ON TOP OF THE VEHICLE AND CRACK THE GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255322September 13, 2019
UNKNOWN OR OTHER
VEHICLE MOON ROOF DISPLAYING STRESS FRACTURES. NOT COVERED UNDER WARRANTY, HAS THE PROBABILITY TO EXPLODE WHILE DRIVING. AS A QUICK INTERNET SEARCH WILL SHOW YOU THIS IS A KNOWN SAFETY ISSUE FROM THE MANUFACTURER WHO REFUSES TO COVER THE COST OR RECALL. I BELIEVE THIS TO BE A SAFETY ISSUE. I'M WORRIED IT WILL BREAK WHILE DRIVING, AND I HAVE TWO SMALL KIDS IN CAR SEATS DIRECTLY BELOW WHERE THE CRACKS ARE. I DO NOT HAVE THE MONEY TO REPLACE, AND THIS VEHICLE IS LESS THAN 5 YEARS OLD. THERE IS NO REASON THIS SHOULD BE OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254748September 11, 2019
STRUCTURE:BODY
I OWN A 2015 FORD EDGE TITANIUM TRIM. BOTH PANORAMIC SUN ROOFS HAVE DEVELOPED CRACKS FOR NO APPARENT REASON. I BELIEVE THIS IS A SIGNIFICANT SAFETY ISSUE AS I CAN HEAR THE GLASS GRINDING AS THE CAR FLEXES WHILE DRIVING. EACH ROOF PANEL DEVELOPED THESE CRACKS AT DIFFERENT TIMES. IN NEITHER INSTANCE WAS THE CAR SUBJECTED TO UNUSUAL OR SEVERE DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253150September 4, 2019
UNKNOWN OR OTHER
VEHICLE HAS BEEN SITTING IN MY GARAGE FOR ALMOST A MONTH (AS I WAS AWAY TRAVELING FOR WORK) AND MY WIFE NOTICED WAVY CRACKS ALL ACROSS THE REAR GLASS PANEL OF THE PANORAMIC SUNROOF (FIXED GLASS PANEL THAT DOES NOT MOVE) WHEN WE WERE OUT DRIVING THIS PAST WEEKEND. THERE IS NO INDICATION OF HOW THIS CRACKED, CAR WAS STATIONARY AS I AM THE ONLY ONE WHO DRIVES IT. THERE HAS BEEN NO IMPACT TO THE TOP, AND AFTER DOING RESEARCH THIS SEEMS TO BE AN ALL-TO-COMMON OCCURRENCE IN THIS VEHICLE MODEL AND SOME OTHER FORD VEHICLES AS WELL. I AM AFRAID IF THIS CRACKS FURTHER IT MAY CAUSE A SAFETY RISK INSIDE THE CABIN WITH BROKEN GLASS. THERE IS NO RECALL TO-DATE ON THIS GLASS ISSUE, BUT I AM AWARE OF A CLASS ACTION LAWSUIT FILED AGAINST FORD BECAUSE OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252271August 29, 2019
STRUCTURE:BODY
PURCHASED A USED 2015 "CERTIFIED" FORD EDGE TITANIUM 3 MONTHS AGO NOW. THE SUNROOF WILL NOT CLOSE. I AM BEING INFORMED ITS THE SUNROOF RACKS AND THOSE ARE NOT COVERED IN EITHER MY CERTIFIED WARRANTY OR MY POWER TRAN WARRANTY. HOW CAN A SUNROOF ONLY USED 3 TIMES RACKS BREAK UNLESS THEY WERE ALREADY MESSED UP AND THE DEALERSHIP THOUGHT IT WOULD BE EASIER TO GET RID OF INSTEAD OF FIXING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246049August 23, 2019
STRUCTURE:BODY
BACK PART OF PANAROMIC SUNROOF HAS SPIDER CRACKS; VEHICLE HAS 40K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245189August 20, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE SHUDDERED AND STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. ALSO, WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCLERATED SLIGHTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO AUFFENBERG FORD BELLEVILLE (901 S ILLINOIS ST, BELLEVILLE, IL 62220, (618) 624-2277) WHERE IT WAS DIGANOSED THAT THE TRANMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245366August 20, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I STARTED MY CAR AND TURNED ON TO A BUSY STREET. MY CAR THEN SLOWED TO AN ALMOST IMMEDIATE STOP. I RECEIVED AN ERROR MESSAGE STATING HILL ASSIST UNAVAILABLE (I WASN'T ON A HILL AT ALL), THEN A WRENCH LIGHT APPEARED ALONG WITH AN ENGINE LIGHT AND AIRBAG LIGHT TURNED ON AS WELL. I WAS UNABLE TO ACCELERATE WHEN PUSHING THE PETAL. MEANWHILE THERE IS TRAFFIC BEHIND ME FORCED TO MOVE AROUND MY VEHICLE ALMOST CAUSING SERIOUS ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244969August 19, 2019
VISIBILITY/WIPER
2015 FORD EDGE TITANIUM PANORAMIC SUNROOF. THE LAMINATED GLASS STARTED CRACKING ABOVE THE FRONT PASSENGER SEAT WHILE PARKED. OVER THE FOLLOWING 2 DAYS (APPROXIMATELY 150 MILES OF HIGHWAY DRIVING AT 45 -55 MPH), THE CRACK EXTENDED AND DIVIDED TO FORM A MASS OF WAVY CRACKS ACROSS THE WHOLE GLASS. ONLY THE EXTERIOR LAYER OF GLASS HAS CRACKED AT TBHS POINT BUT THE ROOF CREAKS AND FLEXES AND WILL POTENTIALY COMPLETELY FAIL AT SOME POINT. I DARE NOT OPEN THE ROOF IN CASE IT FAILS COMPLETELY. THERE ARE NO INDICATIONS OF IMPACT AT ANY POINT ON THE ROOF ("BULLS EYES"), AND THE CRACKS LOOK TO BE CAUSED BY STRESS CAUSED BY THE WAY THE GLASS IS MOUNTED, OR HOW THE SUPPORTING STRUCTURE IS STRENGTHENED (OR NOT) AGAINST FLEXING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243765August 13, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
BOOSTER BRAKE DEFECT. THERE IS A RECALL BUT MY VIN # IS NOT ON THE LIST. IT SHOULD BE. I HAD MY CAR TOWED TO THE DEALERSHIP FOR REPAIR. THE BRAKES DELAYED STOPPING MY CAR. I COULD NOT DRIVE IT. MY CAR VIN SHOULD BE ADDED TO THE RECALL. I AM GOING TO HAVE TO PAY FOR REPAIR BECAUSE IT IS NOT ADDED TO THE RECALL LIST BUT THE PROBLEM IS THERE. I SHOULD NOT HAVE TO PAY FOR THIS REPAIR. IF MY VIN IS ADDED LATER, WILL I BE REIMBURSED ? WHEN I PRESS THE BRAKE THE PEDAL IS HARD. THE VEHICLE SLOWS BUT DOES NOT STOP WHEN IT SHOULD. IF YOU PUMP THE BRAKE IT SOUNDS LIKE THE ROTORS SOUND WHEN BRAKE PADS ARE BAD. THE CAR POPS AND SCRUBS, JERKS TO A STOP. WHEN COMING UP TO A STOP SIGN OR RED LIGHT THE CAR TAKES LONGER TO STOP SO YOU HAVE TO BRAKE SOONER. I TOOK TO DEALERSHIP, PARTS WHERE ORDERED TO REPAIR. STILL WAITING TO SEE IF I HAVE TO PAY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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