Ford Edge Complaints (2016)

926 consumer complaints on file.

#11528261June 22, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving 30 MPH, the vehicle started overheating. There was no warning light illuminated. The contact was able to drive the vehicle to the residence. The contact checked the coolant level and noticed that the coolant level was low. The contact added coolant, but the failure continued, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who replaced all spark plugs, but the failure reoccurred. The independent mechanic referred the contact to the local dealer. The vehicle was taken to the dealer for diagnostic test. The mechanic stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526276June 9, 2023
ENGINE
Coolant is leaking into the engine cylinders and now the engine does not run.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525808June 7, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Started months ago on the highway, now in the streets too. Press the gas, car goes then suddenly loses power. Going at 60 mph on highway, car suddenly starts to go slow, and pressing the gas doesn't move the car not even a mile higher. Semi trucks begin to honk horns at you. Afraid now to take highway again. Soon as I exit highway, press the gas and the car doesn't want to shift, almost as if it gets stuck. Continue driving on street and when turning, the car doesn't want to go. Ford had it for 3 days but didn't find anything. Have read posts and found one person with same issue that said it's code 2111, having to do with the throttle. So many people with the same issue and no recalls. It's dangerous to drive on highway now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525923June 7, 2023
ENGINE
My 2016 Ford Edge with a 2.0L engine has a crack in the upper compartment of #1 cylinder. This is allowing coolant intrusion in to the cylinder causing a misfire. Ford has issued a service bulletin for the issue 22-2229. My vehicle has 89615 miles on it, and has been properly maintained over the years. This seems like from a quick google search is a wide spread problem with these vehicles. Will there be a recall or some type of relief from the cost of this repair?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525227June 3, 2023
ENGINE, POWER TRAIN
My car has 66,000 miles on it. It was bought on 9-10-2016 brand new. On 5/21/23 my car would not start. I had it towed to my mechanic who diagnosed coolant intrusion in cylinder 2. I had it towed to the dealer after Ford confirmed it would be covered under TSB 19-2346 on 5-26-23. This Tsb-19-2346 affects thousands of cars, with the early ecoboost engines. The cars are suddenly catching on fire or seizing while being driven!!!! I had it towed to Ford who told me the Transmission was bad and it would be covered under Ford's #22N12 bulletin on 5-30-23. I was shocked the transmission was also bad! I than asked the dealer what about the motor? It's seized as I told you 4 days earlier due to coolant intrusion? The mechanic will check that also, I will call Ford again, re the motor. 2 days later, after I called the dealer, he verified the cylinder intrusion in #2. He informed me that it would not be covered! Now their giving me the run around re tsb 19-2346 bulletin. Which never was sent to any of the owners, of these dangerous cars! The Dealer is putting together a parts list, the cost is around 7,000! My car has been serviced at the recommended schedule. Ford's quality has gone from safe, to dangerous, unreliable and defective! I found both Tsb on the engine and transmission online. Along with hundreds of thousands of other affected consumers! This is unacceptable & unexcusable! Safety 1st is apparently now LAST With FORD!!! I will never buy another FORD! Ford knows about the ecoboost engines suddenly, starting on fire or seizing while being driven and is doing nothing about, these DANGEROUS CARS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524725May 31, 2023
UNKNOWN OR OTHER
Rear door latch stuck and door will not close
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524334May 29, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Took vehicle in for update of SYNC system which worked when I dropped it off. Mechanic called said the system wasn't holding charge. Next day they called said vehicle was ready for pickup. Picked up got in and my SYNC system wouldn't turn on. That includes radio,Bluetooth, navigation, backup camera,USB port anything that system controls doesn't work. No mechanic checks for the APIM to see if it is faulty. Now place is saying I have to pay to fix. Extended warranty doesn't cover says it's upgrade not update, even though Fordpass and SYNC system said there was an update for it. I tried to update system and wouldn't let me, both ways I tried to update. Fordpass tried something then said I'd have to take to certified dealer which I did.if nobody checks on the part when it's inspected, how does one know if bad part or not. Plus my 2016 vehicle when looking in SYNC system said last update was in 2003? Picture is showing SYNC system was working also have 5-7 people who can say was working til I brought to place for update. Can provide video and or pictures of my dark screen if needed. Date of incident is when I brought it in for update. Got vehicle back on the 17th the first time, partner brought in again for them to try something that didn't work to reset system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524057May 26, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle says parking brake limited function and it won't move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523029May 20, 2023
ENGINE
When you start the car it acts as if it wants to bogg down and stall out going down road. Took car to ford and they said,"oh, we have a service bulletin on this car for coolant getting into the engine causing engine to over heat or misfire, it is a defect in the 2.0 ecoboost engines, and we have to replace your engine for 7,600." This is in multiple vehicles, class action law suits, engines over heating, some catch fire. Ford needs to be investigated for defective motors in these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521650May 12, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that the vehicle had experienced rough starting and upon inspection it was discovered that the engine coolant was low. Later while driving, the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed that there was coolant intrusion inside cylinder #1, and the engine might need to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521748May 12, 2023
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound under the hood of the vehicle. The check engine warning light was illuminated. The vehicle was then taken to Auto Zone where it was placed on a diagnostic machine and the contact was informed that the vapor canister was faulty. The vehicle was then taken to the dealer where it was diagnosed that the engine long block had cracked and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that prior to the failure, she had notified the dealer that she had lightly tapped the accelerator pedal however, the vehicle quickly accelerated without warning. The contact applied extra pressure on the brake pedal to stop the vehicle however, the contact lightly struck the bumper of another vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously included in The Customer Satisfaction Program for 22N12 and NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on another occasion after refueling the vehicle, she noticed that the fuel gauge reading failed to display correctly. The manufacturer was notified of the failures and the contact was informed that the vehicle was not covered under warranty, and no further assistance was provided. The failure mileage was approximately 70,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11521766May 12, 2023
POWER TRAIN
The contact owns a 2016 Ford Edge. The contact stated while driving 75 MPH the vehicle started to rattle and vibrate in the front end. The contact stated the vehicle started losing motive power and there was no warning light illuminated. The contact stated she depressed the accelerator pedal, and the vehicle failed to respond. The contact stated that she shifted the vehicle to "Sport (S)" mode and the vehicle continued to lose motive power. The contact stated that the RPM was fluctuating. The contact pulled off the roadway and turned the vehicle off and on. The contact stated that the vehicle operated normally until accelerating to 40 MPH, but the failure reoccurred. The contact stated that the vehicle was no longer operable. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The contact stated the phone APP alerted her to Customer Satisfaction Program Number: 22N12 – (Transmission Bellhousing area flex plate cracks - Power Train). The contact called a dealer who informed her that the vehicle was out of warranty. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520557May 5, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact stated that on two occasions while driving at approximately 40 MPH, the brake pedal was depressed but the brake pedal remained floored. The contact stated that the vehicle did not slow down as intended and the brake warning light was illuminated. The vehicle was driven to the residence. The vehicle was taken to an independent mechanic where the contact was informed that the brake lines needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that the brake lines were replaced twice. The contact stated there was condensation underneath the front driver's side of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the brake lines needed to be replaced again. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520687May 5, 2023
SEAT BELTS
Drivers side seatbelt won’t work. Won’t retract. Just hangs there
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520450May 4, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The contact was able to drive to the residence. However, the contact stated that the following day, the engine misfired while starting the vehicle. Additionally, the contact noticed that the coolant level was low. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine block, and the engine needed to be replaced. The dealer informed the contact that it was a known failure and a manufacturer defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was approximately 128,546.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518370April 21, 2023
ENGINE
2-28-2023 Engine Failed on Ford Edge 2016. Car failed on freeway I-91 South in Hartford, Connecticut--engine seized. Informed Car was Diagnosed with Engine Failure Due to Coolant Intrusion Was provided by Balise Ford a replacement/repair cost of engine of approx. $6,750.00 3-6-2023 Learned Ford Aware of Issues with design defect in engine causing coolant intrusion into the cylinders and causing engine block failure Ford Motor Inc., issued Service Bulletin 2222-29 to the Ford Service Stations Globally, which warned of the issue. Service Bulletin outlined the defect was causing engine failure and in some cases, igniting the engine (causing vehicle fires) As a consumer, I have a right to know if the part replaced was a newly designed part, or of one with the same design flaw. The defective part, as outlines in Ford’s Service Bulletin 2222-29 issued Globally to Ford service stations, this part has cause failure and seize of engine while operating cars, as well as ignited fires in autos. Ford Motor Corp. not providing, nor Ford Dealership Service Station providing the following: An official document, in writing, Warranty Information in Official Document As promised by Ford Corporate, Two-Year (2) Full Coverage, Full Replacement Cost of Engine, regardless of miles In writing, details of the engine component replaced in our Ford Edge Was the same engine that failed, and outlined in Ford’s Service Bulletin 2222-29 placed in my car? Or, was a newly designed engine component placed in my car, not the same component/design that caused the engine failure?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517935April 19, 2023
ENGINE
Coolant leaking in cylinders, white exhaust smoke, rough idle, coolant smell, diagnostic trouble code P0303 due to misfire. Safety hazard due to risk of engine failure or engine fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517963April 19, 2023
ENGINE
The radiator fluid was disappearing. Could not find a leak. Took it to the dealer and they indicated that the fluid was leaking into #2 cylinder from a crack in the engine long block. Therefore, if the vehicle was continued to be driven it could cause a potential fire. Ford has a TSB on this vehicle( TSB # 22-2229 and 22-2133. It is now undriveable and Ford has not done a recall. Cost to repair is $8,600.00!!!!!! Ford dealer says it is a manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516909April 13, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that vehicle had failed to accelerate upon a cold start as the check engine light appeared on the instrument panel. The vehicle was initially taken to an independent mechanic where they diagnosed a crack in cylinder #1 which caused coolant to leak into the engine. The vehicle was then taken to the dealer and the diagnostic result was confirmed. The manufacturer was notified of the failure, and the manufacturer agreed to cover a portion of the repair. The vehicle was repaired. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516607April 11, 2023
ENGINE
Check engine light came on. Ford dealership diagnosed as coolant leaking into cylinder, compromising the integrity of the engine. Fix: replace engine. This is a common and known problem with the EcoBoost engine. This could have caused an engine fire or catastrophic engine failure while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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