Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11173609February 1, 2019
ENGINE
NOTICED VEHICLE WAS LEAKING BLACK SUBSTANCE, BROUGHT IT IN AND WAS TOLD VEHICLE'S POWER TRANSFER UNIT WAS FRIED. I WAS ADVISED BY THE MECHANIC THAT THIS IS A KNOWN AND COMMON ISSUE IN FORD SUV'S. VEHICLE SHAKES WHILE DRIVING ON THE ROAD AND HAS A HARD TIME KEEPING SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172956January 29, 2019
SERVICE BRAKES
WHILE DRIVE 45 MILES PER HOUR RAN OVER A RAISED STEEL COVER IN ROAD WAY THE BUMP CAUSED BRAKE PEDAL TO GO TO FLOOR, THIS HAS OCCURRED BEFORE, THE BRAKE COMES BACK EVENTUALLY. IT HAD A BRAKE BOOSTER REPLACED BY RECALL 2015. THIS HAS HAPPENED TWICE SINCE THEN. NO ACTION BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172135January 25, 2019
SERVICE BRAKES
HAVE HAD CAR INTO SHOP 3 DIFFERENT TIMES FOR SPONGY AND HARD TO STOP BRAKES. REPLACE BRAKE BOOSTER TWICE, BLEED LINES, "FIXED" CALIPER. IN READING OTHERS IT APPEARS THERE IS AN ISSUE WITH THE HYDRAULIC CONTROL UNIT OR SOME OTHER IDENTIFIED PROBLEM. FORD NEEDS TO FIGURE THIS OUT AND ISSUE A RECALL. THIS IS A SERIOUS PROBLEM THAT DOESN'T NEED TO BE IGNORED AND THERE ARE NUMEROUS EXAMPLES OF REPORTED PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171586January 23, 2019
SERVICE BRAKES, ENGINE, STEERING
TUESDAY NIGHT 1/22/2019, MY DAUGHTER DESCRIBED THAT HER CAR HAD LOST ALL POWER WHILE SHE WAS DRIVING DOWN A SMALL MOSTLY DESERTED STREET IN OUR TOWN WHEN SHE BRAKED AND ATTEMPTED TO TURN. SHE HAD AN EXTREMELY DIFFICULT TIME BRAKING AND TURNING THE CAR TO GET OFF OF THE ROADWAY. SO, THAT SAME EVENING, I DECIDED TO SEE IF IT HAPPENED TO ME. IT WAS NOTED THAT SHE HAD JUST OVER A QUARTER TANK OF GAS SO I THOUGHT MAYBE HER GAS GAUGE WAS WRONG SO I FILLED THE CAR. WE DROVE AROUND 6 MILES WHEN IT DID HAPPEN TO ME AS I BRAKED AND ATTEMPTED TO MAKE A LEFT HAND TURN IN FRONT OF ONCOMING TRAFFIC. FORTUNATELY, THE VEHICLES HEADED MY WAY WERE QUITE A BIT DOWN THE STREET, AND I ALLOWED MYSELF AMPLE TIME TO GET ACROSS WERE THIS TO HAPPEN. HOWEVER, THIS WAS AT NIGHT WHEN THAT STREET ISN'T BUSY. WE LIVE OFF OF THIS STREET SO AVOIDING DURING THE DAY ISN'T AN OPTION. DURING THE DAY WHEN TRAFFIC IS BUSY AND CONSTANT, THERE WOULD BE NO WAY TO ALLOW THAT MUCH TIME TO GET ACROSS SAFELY. IN THE MONTHS LEADING UP TO THESE POWER FAILURES, THERE WERE AT LEAST THREE INSTANCES WHERE WE WERE IN A DRIVE THRU OR STOPPED AT A STOPLIGHT WHERE POWER WOULD BE LOST, BUT NEVER WHEN THE CAR WAS ACTUALLY IN MOTION AS HAPPENED TWICE ON 1/22/2019. I FOUND A FORUM WHERE THIS HAS BEEN REPORTED MANY TIMES NOT ONLY TO FORD, BUT TO THE NHTSA AND NOTHING BY WAY OF A RECALL HAS BEEN CALLED FOR THIS PROBLEM AND IT APPEARS THAT SOMEONE WILL BE KILLED PRIOR TO SOMETHING BEING DONE. I'VE READ THAT THE THROTTLE BODY SEEMS TO BE THE ISSUE HERE AND THAT FORD HAS DENIED A PROBLEM SAYING THEY'VE NEVER HEARD OF THIS PROBLEM WHEN PEOPLE TAKE THESE CARS TO THE DEALERSHIPS. THE EVIDENCE IS ALL OVER THE INTERNET WHERE PEOPLE DESCRIBE THE EXACT SAME PROBLEM. THIS CAR WILL ONLY BE DRIVEN AS NEEDED AND ABSOLUTELY IS NOT ALLOWED ONTO THE HIGHWAY. PLEASE HELP RESOLVE THIS KNOWN PROBLEM BEFORE SOMEONE IS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170782January 18, 2019
SERVICE BRAKES
THANKSGIVING TIME (2018) APPLIED BRAKES, (2011 FORD EDGE WITH 105,000 MILES), WENT TO FLOOR BARLEY STOPPING. ALMOST PLOWED INTO CAR IN FRONT OF US. SCARED CRAP OUT OF US. NEVER DID THIS BEFORE!!! HAD CAR TOWED TO LOCAL SHOP. PUT ON NEW MASTER CYLINDER. THREE WEEKS LATER BRAKES GO TO FLOOR AND VERY POOR STOPPING. TOWED TO LOCAL SHOP AND YET A SECOND MASTER CYLINDER INSTALLED. ONE WEEK LATER, POOR STOPPING YET ONCE AGAIN. FEW FEET FROM PLOWING INTO GARAGE WALL. ALL OCCASIONS THE VEHICLE WAS TRAVELING AT A GOOD RATE OF SPEED, ONLY TO FIND OUT NO STOPPING PETAL. HAD TO RAPIDLY PUMP SPONGEY PETAL TO HOPE IT STOPS. AFTER FIXING, WORKED SOMEWHAT NORMALLY, BUT REVERTS BACK TO SPONGEY PETAL AND SCARY SITUATION AS IF IS IT GOING TO STOP. (NOTE, NO ABS PULSATING AT ANY TIME!) ONCE AGAIN BACK TO SHOP. I CONSULT YOUTUBE AND FIND A VIDEO WHERE A FORD EXPEDITION HAD SAME EXACTING PROBLEM AS MINE. DETERMINED TO BE THE ABS CONTROL MODULE. NOT A MASTER CYLINDER. (AND NOT A BRAKE BOOSTER WHERE PETAL IS HARD.)THERE IS A HYDRAULIC VERSION (AVAILABLE THROUGH FORD) AND AN ELECTRONIC VERSION (NO LONGER AVAILABLE ANYWHERE INCLUDING FORD) ABS CONTROL MODULE. SO A EIGHT YEAR OLD CAR WITH 105,000 MILES CANNOT BE REPAIRED AS THE DEMAND ON THIS PART IS APPARENTLY SO GREAT IT HAS EXHAUSTED STOCK AND CANNOT BE REPLACED WITH A NEW PART. IN CLOSING, THE ONLY WAY TO REPAIR THE VEHICLE IS TO FIND A JUNKYARD DONOR VEHICLE AND HOPE THAT PARTS WILL NOT FAIL. BUT CHANCES ARE THAT IT TOO, WILL EVENTUALLY FAIL. I BELIEVE THAT THE NTSB NEEDS TO INVESTIGATE THIS DANGEROUS SAFETY DEFECT. ABS IS SUPPOSED TO HELP PREVENT ACCIDENTS, NOT CREATE THEM. PLEASE CONSIDER. ALSO, FEEL AS THOUGH I SHOULD BE REIMBURSED FOR MY OUT OF POCKET COSTS ON THIS TOO. WELL OVER $1000. THANKS (XXXX)CONSULT YOUTUBE 'SINKING/SPONGY BRAKE PETAL- WITH ABS SYSTEM ' PUBLISHED BY (XXXX). PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170176January 15, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO KRIEGER FORD, INC (1800 MORSE RD, COLUMBUS, OH 43229, (614) 888-3320) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165470January 6, 2019
AIR BAGS
THE AIR BAG LIGHT KEEPS COMING ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165263January 4, 2019
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
CONTINUOUS FAILURE OF COLLISION WARNING SYSTEM THAT ELIMINATES THE USE OF CRUISE CONTROL. WARNING HAS TO BE ACKNOWLEDGED AND SHUT OFF VIA OK IN CONTROLS. THIS OCCURS AT START UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162290December 18, 2018
STRUCTURE:BODY, VISIBILITY/WIPER, EXTERIOR LIGHTING
THE DRIVER'S DOOR LIGHT AJAR SENSOR STAYS ON EVEN AFTER THE DOOR IS SHUT AND KEEPS THE INTERIOR DOME LIGHT ON. THIS HAS BEEN HAPPENING ON AND ON AGAIN OFF AGAIN BASIS FOR YEARS. RECENTLY IT IS HAPPENING ALL THE TIME. WHEN WE GET IN AND START THE CAR NO MATTER HOW MANY TIMES THE DOOR IS OPENED AND SHUT THE NOTICE STAYS ON. THIS WILL THEN CONTINUE AS LONG AS THE CAR IS IN REVERSE AND MAKES BACKING UP AT NIGHT VERY HARD AS YOU CAN'T SEE WITH THE INTERIOR LIGHTS ON. WHEN BACKING FROM THE DRIVEWAY INTO THE STREET YOU CANNOT SEE IF THERE IS TRAFFIC. WHEN THE CAR IS PUT IN DRIVE THE DOME LIGHT WILL FINALLY GO OUT AFTER A SHORT PERIOD OF TIME. IF WE PARK THE CAR AND LOCK IT THE DOME LIGHT WILL STAY ON FOR 5 OR MORE MINUTES AS IT REGISTERS AS THE FRONT DOOR BEING AJAR. NEIGHBORS HAVE STOPPED AT OUR HOME TO TELL US WE LEFT OUR INTERIOR LIGHTS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160769December 11, 2018
UNKNOWN OR OTHER
THROTTLE BODY ISSUE - VEHICLE TURNS ON AND IS ABLE TO DRIVE, BUT WRENCH SYMBOL APPEARS ON DASHBOARD AND THE CAR GOES LIMP; UNABLE TO ACCELERATE AT ALL. THIS HAPPENS WHILE YOU ARE DRIVING! ACCORDING TO FORD, IT IS AN ISSUE WITH THE THROTTLE BODY. COST OF FIX AT LOCAL MECHANIC IS $330 FOR THE PART AND $285+ FOR LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155436December 2, 2018
SERVICE BRAKES
I RECENTLY PURCHASED A 2011 FORD EDGE PRIVATE PARTY. THE VEHICLE WAS DRIVING, STOPPING VERY WELL FOR THE TEST DRIVE. NOW AFTER THE PURCHASE OF THE VEHICLE ON THE WAY HOME, IN A LITTLE TOWN THE BRAKE PEDAL STARTED SINKING TO THE FLOOR AS I WAS BRAKING. IT SEEMED ODD TO ME SO I HAD THE BRAKES BLEED TO BE SURE THERE WAS NO AIR INF THE LINES. NO IMPROVEMENT, ALSO THE BRAKES STILL FUNCTION AS SHOULD JUST THE BRAKE PEDAL HAS TO BE COMPLETELY COMPRESSED ABOUT 1.5 INCHES FROM THE FLOOR TO PROPERLY WORK, BUT THE BRAKES PULL ONE WAY THEN LOCK UP IF COMPRESSED TO QUICKLY. THE BRAKES ONLY ENGAGES 1.5 INCHES FROM FLOOR. ANY RECALLS ON THE BRAKE SYSTEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154847November 29, 2018
ELECTRICAL SYSTEM
NOTIFICATION OF DOOR AJAR AFTER ENTERING CAR ON DRIVER SIDE. ALERT HAPPENS 80 % OF THE TIME WHEN ENTERING THE CAR FROM THE DRIVER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154305November 27, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 10 MPH, THE CONTACT ATTEMPTED TO STOP THE VEHICLE AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE ROLLED TO A STOP BEFORE STRIKING A POLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO HOLMAN FORD OF TURNERSVILLE (3461 ROUTE 42 SOUTH, TURNERSVILLE, NJ 08012, (888) 469-6461) WHERE IT WAS DIAGNOSED THAT A NEW BRAKE BOARD NEEDED TO BE INSTALLED. AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE REPAIRED ON NOVEMBER 28, 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153494November 24, 2018
SERVICE BRAKES
DRIVING VEHICLE AND BRAKES WENT TO THE FLOOR. FORD DEALER HAD IT FOR 7 DAYS AND SAID THEY COULDN'T MAKE THE CAR BRAKES FAIL. PEDAL WAS GOOD AND COULDN'T DO THE EXTENDED WARRANTY ON THE BRAKE BOOSTER. I TOOK CAR TO ANOTHER FORD DEALER AND HE SAID HE WOULD FIX IT UNDER THE EXTENDED WARRANTY RECALL. THEY HAD IT FOR 7 DAYS AND TOLD ME THE PARTS ARE ORDERED AND THEY SAID THEY FIXXED IT BRAKE BOOSTER INSTALLED. NO PAPER WORK TO SIGN YOU ARE GOOD TO GO.1 WEEK LATER NO BRAKES AGAIN THEY SAID IT NEEDED A BRAKE MASTER CYLINDER, PUT IT ON AND 1 WEEK LATER NO BRAKES. CALLED BACK THE DEALER AND THE SERVICE REP SAYS HE COULDN'T FIND WHERE THE BRAKE BOOSTER HAD BEEN REPLACED. HE MADE AN APPOINTMENT TO SEE THE CAR AND WHEN WE GOT THERE THEY HAD NO RECORD OF AN APPOINTMENT AND SAID MIKE DOESN'T WORK HERE ANYMORE. STILL CAR HAS NO BRAKES AT PEDAL SOMETIMES YOU CAN PUMP THE PEDAL TO GET SOME BRAKES.BRAKES HAVE BEEN BLED ETC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153393November 23, 2018
STRUCTURE:BODY
REAR HATCHBACK DOOR FALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152543November 19, 2018
SERVICE BRAKES
I HAVE HAD ONGOING ISSUES WITH THE BRAKES GOING ALL THE WAY TO THE FLOOR, WITH THE LATEST ISSUE BEING THE 5TH OCCURRENCE. I WAS ON A DIRT ROAD AND WENT OVER A SPEED BUMP BEFORE PULLING INTO A PARKING LOT, AND MY BRAKES WENT ALL THE WAY TO THE FLOOR. THEY WERE STILL SOFT WHEN I WENT TO PARK. FORD REPLACED THE BRAKE BOOSTER BACK IN 2016, AND IT WAS REPLACED A SECOND TIME IN JULY 2018. I HAVE HAD THE INTERMITTENT ISSUE OF BRAKES GOING ALL THE WAY TO THE FLOOR, HAPPENING MOST OFTEN, AFTER I GO OVER A SPEED BUMP. MY CAR IS IN SERVICE AS OF THIS MOMENT, AND LIKE MANY OTHERS, THE MECHANIC CANNOT REPLICATE THE PROBLEM. FROM ALL I HAVE READ, IT SOUNDS LIKE THE ISSUE IS THE FAULTY HYDRAULIC CONTROL UNIT, BUT OF COURSE, THERE HAS BEEN NOT A PEEP FROM FORD STATING THIS IS AN ISSUE. I DRIVE ALL OF THE TIME FOR MY JOB, AND CANNOT AFFORD TO BE IN AN UNSAFE VEHICLE. I, LIKE OTHERS, HAVE PUT WAY TOO MUCH TIME AND MONEY INTO REPAIRS, TOWING COSTS AND RENTAL CAR EXPENSES. I AM STRONGLY CONSIDERING CUTTING MY LOSSES AND BUYING A NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150778November 11, 2018
ELECTRICAL SYSTEM
2011 FORD EDGE. THE REAR DRIVERS SIDE DOOR SETS OFF THE OPEN DOOR SENSOR EVEN WHEN THE DOOR IS FULLY CLOSED. THE INTERIOR LIGHTS WILL STAY ON AND WILL ONLY SHUT OFF IF YOU CLOSE THE DOOR ABOUT 20 TIMES EVERY TIME YOU GET INTO THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150719November 10, 2018
ELECTRICAL SYSTEM
BRACKE LIGHT, AND ABS LIGHT COMES ON. WE THINK ITS THE CONTROL MODULE AND INTERNAL ELECTRONIC FAILURE. BACK UP CAMERA HAS NOT WORKED IN A VERY LONG TIME. I AM TOLD ITS VERY EXPENSIVE. ANOTHER LADY WHO WAS AT THE SAME MECHANIC HAD THE SAME PROBLEM. IM DISTURBED AND NOT HAPPY WITH ECLECTRONIC FAILURE. I DONT THINK ITS NORMAL. CAN YOU DO ANYTHING TO RESOLVE THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150383November 9, 2018
SERVICE BRAKES
OVER THE PAST 3 MONTHS MY BRAKE PEDAL WILL TRAVEL 2X OR 3X THE DISTANCE AND I HAVE TO APPLY MUCH MORE FORCE TO GET MY CAR TO STOP. I HAD MY BREAKS REPLACED THE THE ISSUE CONTINUES. SOMETIMES THE PEDAL WILL DROP ALL THE WAY TO THE FLOOR, I FOUND A FORD ISSUE DESCRIBING THE EXACT PROBLEM WITH THE BREAK BOOSTER UNDER THIS NAME: CUSTOMER SATISFACTION PROGRAM 13N02 CERTAIN 2010-2013 MODEL YEAR EDGE AND MKX VEHICLES BUILT AT THE OAKVILLE ASSEMBLY PLANT FROM MAY 3, 2010 THROUGH MARCH 28, 2013. AFFECTED VEHICLES ARE IDENTIFIED IN OASIS. BUT AFTER WORKING WITH THE DEALER AND 3 PHONE CALLS INTO FORD CUSTOMER SERVICE THEY TELL ME MY CAR IS NOT INCLUDED IN THE PROGRAM. EVEN THOUGH IT WAS MADE IN THE OAKVILLE ASSEMBLY PLANT AND IN 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149535November 5, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
I'VE HAD SEVERAL BREAKING ISSUES SINCE BUYING THE CAR EARLIER 2018. I WISH I WOULD HAVE RESEARCHED THE BRAKE ISSUES WITH THE 2011 EDGE I WOULD HAVE CHOSE A DIFFERENT VEHICLE. IT WAS VERY SLICK OUT AND MY HUSBAND SLID THROUGH A STOP LIGHT WHEN THE BRAKES FAILED. THEY WERE SOFT AND SPONGY AND WENT STRAIGHT TO THE FLOOR. WE CHANGE THE BRAKE PADS PAID A MECHANIC TO CHANGE THE MASTER CYLINDER NOT ONCE BUT TWICE BECAUSE WE CONTINUE TO HAVE SOFT BRAKES. HAD A MECHANIC BLEED THE BRAKES SAYING ARE WAS IN THE LINES STILL AN ISSUE. THE BOOSTER HAS BEEN REPLACED WITH THE RECALL AND THEY WILL NOT REPLACE IT A SECOND TIME. NOW THEY WANT TO REPLACE THE HYDRAULIC CONTROL UNIT. THE QUOTE IS $1,650. MY HUSBAND HAS BEEN SCARED TO DEATH TO DRIVE THE VEHICLE AND I AM NOT ALLOWED DUE TO THE FAULTY BRAKING. WE HAVE RAN OFF THE ROAD TWICE BY PEOPLE STOPPING SUDDENLY AND NOT BEING ABLE TO BREAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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