Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11297832January 7, 2020
FUEL/PROPULSION SYSTEM
I HAVE BEEN SMELLING FUEL/GAS OR SULFUR LIKE SMELL IN MY SUV TOOK IT TO THE FORD DEALER IN RICHMOND, CA 3 TIMES STARTING IN APRIL 2017, JAN 2019 AND AGAIN SEPT 2019 FINALLY I WAS TOLD I NEEDED A PTU UNIT EACH TIME I TOOK IT NEED THEY COULD NOT LOCATE THE PROBLEM. IT HAS BECOME VERY BAD AND MORE OFTEN MY CAR DOES NOT LEAK GAS. I AM REALLY CONCERN BECAUSE NOW I HAVE TO TAKE MY GRANDDAUGHTER TO SCHOOL PLUS I AM OVER 70 YRS AND WORRY IF SOMEONE RUNS INTO ME WILL MY CAR CATCH ON FIRE OR ONE DAY IT WILL CATCH ON FIRE IT HAPPENS UNEXPECTEDLY SOMETIMES IF I'M DRIVING UP A HILL OR FOR A LONG PERIOD OF TIME (MAYBE AN HOUR OR SO) AND IT ONLY HAPPEN WHEN I AM DRIVING AND THE SMELL FILLS MY ENTIRE CAR THAT I HAVE TO LET ALL THE WINDOWS DOWN AND ONCE I GET HOME THE WHOLE CAR SMELLS TO THE POINT I GET SICK (NAUSEA) EYES BURN AND A HEADACHE. I HAVE BEEN SO DISCUSSED WITH DEALERSHIP THAT THEY WERE NOT ABLE TO DETECT THIS PROBLEM 2 YRS AGO. I AM SO SURPRISED THAT THERE HAS NOT BE A RECALL ON THIS DANGEROUS PROBLEM BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291725December 28, 2019
ELECTRICAL SYSTEM, ENGINE
THE SUV GAVE ME A BLINKING ENGINE LIGHT. DECODING TO A MISFIRE PROBLEM. THE FIRST TIME I HAD THE CAR LOOKED AT THEY REPLACED THE COIL PACKS. ABOUT 10,000 MILES LATER I GOT THE SAME MISFIRE PROBLEM. SOME OF THE COIL PACKS WERE MELTED. I HAD THE SUV TOWED TO A GARAGE AND THEY SAID THE ENGINE CONTROL MODULE IS DEFECTIVE. THEY REPLACED THE CONTROL MODULE FOR $1500.00. YIKES. DEALER TOLD ME THAT FORD MOTOR COMPANY KNOWS THE ECM IS DEFECTIVE BUT WON'T RECALL SO I HAVE TO PAY FOR THEIR SCREW UP. WANT A REFUND FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291797December 28, 2019
SERVICE BRAKES
I HAD BREAK ISSUES WHERE THE PEDAL WAS TIGHT AND IT TOOK A LOT OF PRESSURE TO STOP. TOOK IT TO THE DEALER RESULTING IN THE BREAK BOOSTER BEING REPLACED UNDER WARRANTY. MAYBE 3 MONTHS LATER I HAD MORE PROBLEMS BREAKING. THIS TIME THE PEDAL WAS SOFT AND WOULD TRAVEL TO THE FLOOR WHILE BREAKING. THIS TIME THE DEALER SAYS IT'S THE HYDRAULIC CONTROL UNIT. SOUNDS LIKE BOTH PARTS SHOULD BE UNDER WARRANTY AND REPLACED AT THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291399December 26, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING MY FORD EDGE ON ROUTE 303 IN PHOENIX AT ABOUT 60 MILES PER HOUR WHEN THE CAR SUDDENLY STARTED SHAKING AND LOSING POWER. IT ALLOWED ME TO DRIVE A VERY SHORT DISTANCE UNTIL I WAS ABLE TO STOP THE CAR, IN A TURN LANE WITH A TRACTOR TRAILER ON MY TAIL ...VERY DISCONCERTING! A YELLOW WRENCH LIGHT WAS SHOWING ALONG WITH SOME NOTICE ABOUT MY TRACTION BEING OFF, I BELIEVE. AFTER SITTING A FEW MINUTES I WAS ABLE TO MOVE IT OFF THE TURN LANE AND INTO A FAIRLY SAFE LANE AHEAD. FORTUNATELY A POLICEMAN PULLED UP BEHIND ME AND I SHUT OFF THE ENGINE AND CALLED AAA FOR A TOW. 20 MINUTES LATER, I TURNED ON THE ENGINE WHICH NOW SEEMED FINE SO THE POLICEMAN SUGGESTED THAT I PULL FORWARD INTO A SAFER AREA. AFTER DOING SOTHEBY'S CAR SEEMED FINE AGAIN SO I DROVE IT TO MY DAUGHTER'S HOUSE SEVERAL MILES AWAY AND CANCELLED THE TOW. I HAVE BEEN RESEARCHING THIS ISSUE ON LINE SINCE AND THIS HAS HAPPENED TO MANY EDGE OWNERS WHO HAVE FEARED FOR THEIR LIVES WHEN THE SAME THING HAPPENED TO THEM. SOME SAY CLEANING OR REPLACING THE THROTTLE PLATE SEEMED TO WORK BUT OTHERS HAVE FOUND THAT THE DEALERS INSIST NOTHING IS WRONG AFTER TESTING IT.... IT SEEMS TO HAVE HAPPENED TOO MANY TIMES FOR NOTHING TO BE DONE.... I THINK A RECALL IS IN ORDER SO THAT THE DEALERSHIPS CAN FIND OUT WHAT THE PROBLEM IS BEFORE SOMEONE LOSES THEIR LIFE, IF THAT HASN'T ALREADY ACCUR. I HAVE A 2011 FORD EDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291022December 24, 2019
FUEL/PROPULSION SYSTEM
UPON FILLING THE GAS TANK, ONCE PARK IN THE GARAGE THERE IS AN OVERPOWERING SMELL OF GASOLINE. I'VE CLEANED THE FILLER SEAL, CHECKED FOR LEAKS "NONE NOTED." NO FUEL ON THE GROUND BENEATH THE VEHICLE. THE TANK IS NOT OVER FILLED, NO RESIDUAL FUEL AROUND THE FILLER NECK OR RUNNING DOWN THE OVERFILL DRAIN. FUEL SMELL GOES AWAY AFTER THE TANK IS BETWEEN 3/4 TO 1/2 FULL. THIS IS A DANGEROUS SITUATION WHICH NEEDS TO BE ADDRESSED BY A RECALL. I SUSPECT THAT THERE IS A BAD SEAL ON THE FUEL PUMP OR TANK MY BE DAMAGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291023December 24, 2019
SERVICE BRAKES
DURING EVERYDAY DRIVING THE BRAKE PEDDLE APPEARS SPONGY. UPON APPLYING BRAKES YOU HEAR A HISSING SOUND AND THE PEDDLE MUST BE PUSHED SEVERAL INCHES PRIOR TO THE FEEL OF BRAKES BEING APPLIED. THIS IS A DANGEROUS CONDITION WHICH NEEDS TO BE ADDRESSED THROUGH A RECALL TO PREVENT INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290620December 21, 2019
SERVICE BRAKES
I WAS DRIVING MY VEHICLE NORMALLY AND THEN I APPLIED THE BRAKES THE PEDAL WENT TO THE FLOOR AND THE CAR DID STOP. I TOOK IT TO A REPAIR SHOP AND THEY SAID IT COULD EITHER BE THE ABS MODULE OR THE BRAKE MODULE.. I TOOK IT AND TO ANOTHER SHOP BUT THEY DID NOT KNOW WHAT CAUSED THIS PROBLEM. . I THEN TOOK IT YET TO ANOTHER. THEY ORDERED A CONTROL MODULE AND A BRAKE MODULE AND INSTALLED THEM ON DECEMBER 19, 2019 AT A COST OF 1500.00 DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290253December 20, 2019
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2011 FORD EDGE. AFTER THE REAR ELECTRONIC LIFTGATE DOOR WAS IN THE OPEN POSITION, THE DOOR ERRONEOUSLY CLOSED AND MADE CONTACT WITH THE OWNER'S HEAD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288173December 10, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
WHILE DRIVING AT 35 MPH, MY EMERGENCY HAZARDS CAME ON BY THEMSELVES. WILL NOT TURN OFF BY TOUCHING HAZARD BUTTON, OR PULLING BATTERY TERMINAL. TOOK TO A MECHANIC WHO SAID MY BODY CONTOL MODULE IS FAULTY, AND WONT READ ANY CODES. NEED TO TAKE TO DEALERSHIP FOR FAULTY BCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287865December 9, 2019
SERVICE BRAKES
FOR SEVERAL YEARS WE HAVE BEEN HAVING PROBLEMS WITH THE BRAKES WHERE THE PEDAL WOULD JUST RANDOMLY GO TO THE FLOOR AND THE BRAKE RESPONSE WOULD ALMOST GO AWAY COMPLETELY. USUALLY ONCE THE CAR WAS SHUT OFF THE BRAKES WOULD COME BACK AND BE FINE AGAIN. THEY GOT REALLY BAD A LITTLE OVER A YEAR AGO AND WE WENT TO A DEALERSHIP AFTER LEARNING ABOUT A SERVICE BULLETIN FOR THE BRAKE BOOSTER. THE DEALERSHIP THOUGHT THAT COULD BE THE PROBLEM. SO ON 8/9/18 WITH 99,703 MILES ON OUR CAR THE BRAKE BOOSTER WAS REPLACED UNDER THE EXTENDED WARRANTY FORD ISSUED. WE THOUGHT THE PROBLEM WAS FIXED UNTIL 11/26/19. MY WIFE WAS LEAVING WORK AND IT WAS A LITTLE ICY. SHE ACTIVATED THE ABS LEAVING HER WORK PARKING LOT AND THE PEDAL AGAIN WENT ALL THE WAY TO THE FLOOR. THIS TIME IT DID NOT COME BACK. THE VEHICLE WAS OPERATIONAL BUT THE BRAKE PEDAL HAD TO BE PUSHED ALL THE WAY TO THE FLOOR TO WORK. THE CAR WAS AGAIN TAKEN BACK TO THE SAME DEALERSHIP WHO TOLD ME THEY HAD 3 OTHER VEHICLES COME IN WITH THE EXACT SAME PROBLEM IN THE LAST WEEK. AFTER BLEEDING THE BRAKES AND RUNNING TESTS IT WAS DETERMINED THAT THE HYDRAULIC CONTROL UNIT THAT CONTROLS THE ABS SYSTEM WAS MALFUNCTIONING AND NEEDED TO BE REPLACED. THE VEHICLE NOW HAS 127,000 MILES AND THE COST OF THIS REPAIR IS $1800. WE HAVE CONTACTED FORD MULTIPLE TIMES AFTER DOING TO SEARCHES ON THE INTERNET AND FIGURING OUT THAT THIS IS A COMMON PROBLEM THAT FORD IS AWARE OF AND WILL DO NOTHING ABOUT. OUR CALLS HAVE FALLEN ON DEAF EARS AT FORD AND THEIR CUSTOMER SERVICE DEPARTMENT COULD ONLY SAY THEY ARE SORRY FOR THE PROBLEMS WE ARE HAVING AND THERE IS NOTHING THEY CAN DO. BRAKES ARE A PRETTY IMPORTANT PART OF THE CAR AND I HAVE NEVER SEEN A CAR WITH MORE BRAKE ISSUES THAN OUR EDGE AND FORD COULD CARE LESS. THIS WAS THE FIRST FORD I'VE EVER PURCHASED BUT I CAN GUARANTEE YOU IT WILL BE OUR LAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287712December 7, 2019
SERVICE BRAKES
MY BRAKES HAVE BECOME VERY SQUISHY AND BARELY STOPPING NY CAR.I HIT THE BRAKES HARD IN TRAFFIC ON THE HIGHWAY AND THE CAR BARELY STOPPED. YOU HAVE TO PRESS THE PEDDLE CLEAR TO THE FLOOR FOR ANY REACTION. TOOK TO SHOP. REPLACED THE MASTER CYLINDER AND THE BRAKE BOOSTER AND THE LROBLEM CONTINUES. THE SHOP ISN'T SURE WHAT COULD BE THE PROBLEM. AFTER INTERNET RESEARCH IT APPEARS THERE IS A MODULE PROBLEM AND THIS IS BEEN HAPPENING WITH THIS YEAR OF EDGE VERY FREQUENTLY. THIS IS A VERY DANGEROUS SITUATION AND NEEDS ADRESSED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286342December 2, 2019
ELECTRICAL SYSTEM
CENTER CONSOLE CONTROL STOPPED WORKING. CLIMATE, RADIO ETC. I WAS TOLD TO PULL A GREY SQUARE PLUG WIRE OUT OF BOX IN DRIVER SIDE FLOOR PANEL. DID SO RESET RADIO TO AM STATION RESET CLIMATE CONTROL ALL WORKED TILL NEXT TRIP. ALL DEAD AGIAN CAN REPEAT KEEPS GOING OFF. IS THERE A WAY TO RESET, OR REBOOT SOMETHING??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286343December 2, 2019
STRUCTURE:BODY
DRIVER SIDE DOOR INDICATES DOOR AJAR WHICH AFFECTS LOCKS. IF IT SHOWES DOOR AJAR YOU CAN NOT LOCK THE DOORS IF YOU DO IT IMMEDIATELY UNLOCKS ALL DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282752November 28, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I PURCHASED THE VEHICLE FROM LEGACY OF TOYOTA IN TALLAHASSEE FL ON 10/23/2019 THEN 2 WEEKS LATER MY ADVANCE TRAC LIGHT CAME ON IT WILL COME ON AS SOON AS START MY ENGINE UP AND IT WILL STAY ON FOR A WHILE THEN GO OUT, THEN IT WILL COME BACK ON MAY BE A COUPLE DAYS LATER. I HAVE NOTICED SOMETHING DIFFERENT WHEN I AM A RED LIGHT WHILE MY FOOT IS ON THE BRAKES I FEEL MY FOOT COMING UP LIKE IT IS BEING RELEASED AND I HAVE TO PUSH IT BACK DOWN. I HAVE ONLY HAD MY VEHICLE FOR 35 DAYS. I'M LOOKING ALL THE COMPLAINTS ON THE INTERNET WITH THEM SAME ISSUES AS MINE AND KIND OF SCARED TO DRIVE IT. MY MIND CONCERN NOT ONLY IS IT SAFE BUT HOW MUCH IT IS GOING TO COST ME AND CAN BE FIXABLE. SOMETIMES WHEN I AM JUST SITTING THERE IT SOUNDS LIKE IT JUST WANT TO CUT OFF BECAUSE IT JERKS. BUT MY MAJOR CONCERN IS THAT ADVANCE TRAC WARNING SIGN THAT COMES UP CAN YOU HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281701November 22, 2019
ELECTRICAL SYSTEM, ENGINE, SEAT BELTS
MY FORD EDGE 2011 3.5 6CYL WHILE IN MOTION, STOPPED RUNNING AND THREE NEW ELECTRIC MODULES AND 6 CORES HAD BEEN REPLACED AND THE UNIT STILL DOESN'T RUN NORMAL AND HAS A BURNING SMELL IN THE MOTOR. UNIT HAS BEEN FOR THE LAST 1 MONTH AT THE AUTHORIZED FORD DEALER AND NOW THEY WANT TO CHARGE ME THE CATALYTIC. ALMOST +2K IN BILLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281915November 22, 2019
SERVICE BRAKES
DRIVING HOME FROM WORK AND WENT TO APPLY THE BRAKES AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR..PUMPED THEM SO IT WOULD STOP..THEN DROVE WELL UNDER SPOED LIMIT UNTIL I GOT GOT HOME..1ST TIME IT HAPPENED WAS OCTOBER 2019 COMING HOME FROM WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281300November 20, 2019
SERVICE BRAKES
HAVING ISSUES WITH BRAKING WHERE THE BRAKE PEDAL WILL GO TO THE FLOOR AND IS SOFT. IT IS VERY SCARY WHEN I HAVE TO BRAKE QUICKLY AND CAR DOESN'T WANT TO STOP WHETHER IN TOWN OR THE HIGHWAY. BRAKE BOOSTER WAS ALREADY REPLACED DUE TO A PREVIOUSLY RECALL. HOWEVER, THIS DID NOT COMPLETELY FIX THE PROBLEM. IT ALREADY CAUSED ISSUES WHERE BRAKES WERE COMPLETELY REPLACED AND COST $800. NOW, THE DEALERSHIP IS STATING THAT IT WILL COST $1500 TO REPLACE THE HCU UNIT. I AM AMAZED THAT SO MANY OTHER INDIVIDUALS ARE HAVING THE SAME ISSUES I AM HAVING. I'VE NEVER HAD THIS ISSUE WITH A CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281449November 20, 2019
ELECTRONIC STABILITY CONTROL (ESC)
PASSENGER DOOR AJAR IS ON. THE DOOR IS CLOSE. THE LIGHT WILL NOT GO OFF, AND THE DOME LIGHTS STAY ON, UNTIL YOU DRIVE FOR ONE MINUTE, THE DOME LIGHTS GO OFF, BUT DOOR AJAR STAYS ON. MY DOORS CAN'T LOCK, WHEN I'M DRIVING, AS LONG AS THE DOOR AJAR STAYS ON. WHEN I TURN MY CAR OFF, THE DOME LIGHTS STAY ON FOR 15 MINUTES, PUTTING MY BATTERY IN RESERVE. THIS IS A SAFETY HAZARD, BECAUSE, SMALL CHILDREN IN THE BACK, COULD OPEN THE DOOR, AND ALSO MY BATTERY WILL SOON BE GOING BAD. I SEE A THOUSAND OF FORD EDGE OWNERS 2011-2015 HAVE THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280714November 18, 2019
SERVICE BRAKES
DURING BRAKING THERE IS A HISSING SOUND EMANATING FROM THE AREA IN FRONT OF THE BRAKE PEDDLE. THE BRAKING ACTION OF THE CAR IS SEVERELY DIMINISHED CAUSING REDUCED BRAKING APPLICATION DURING EACH PHASE OF BRAKING I.E. EMERGENCY STOPPING, NORMAL STOPPING. THIS IS A SAFETY ISSUE THAT REQUIRES IMMEDIATE ATTENTION. THIS OCCURS ON EACH APPLICATION OF THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280878November 18, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
REAR PASSENGER DOOR SAYS AJAR. LIGHTS STAY ON. IN THE DARK BACKING UP AND YOU ARE NOT ABLE TO SEE CLEARLY WHAT IS BEHIND YOU BECAUSE THE LIGHTS CAN NOT BE TURNED OFF INSIDE UNTIL YOU START DRIVING FORWARD AND HIT 5MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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