Ford Edge Complaints (2016)

926 consumer complaints on file.

#11611004August 26, 2024
ENGINE
I'm filing a complaint regarding my 2016 Ford Edge Titanium with the 2.0L EcoBoost engine, which required two engine replacements due to a defect causing coolant intrusion into the cylinders.The engine failed due to coolant leaking into the cylinders, a problem diagnosed and confirmed by Ford technicians. Both engines are no longer in the vehicle, but documentation is available upon request. My safety and the safety of others were put at significant risk on two separate occasions. The first engine failed at 67,000 miles, leading to the engine blowing while I was driving on the highway. This nearly caused an accident as the vehicle suddenly lost power. The second engine, which was a replacement from a 2018 Ford Edge with the same 2.0L EcoBoost engine, also failed in a similar manner at 87,000 miles, again while I was driving on the highway. On this occasion, I was left stranded on the side of the highway in the desert for 7 hours in over 100-degree weather, further endangering my safety. The problem was diagnosed and confirmed by a Ford dealership on both occasions. The first failure was diagnosed as coolant leaking into cylinder 3, causing the vehicle to misfire and eventually leading to the engine blowing. The second engine was inspected by a Ford repair technician during a recall service, where the same coolant leak issue was diagnosed. Less than two months after this diagnosis, the second engine also blew while I was driving. Ford service technicians inspected and confirmed the problem both times. Repair and diagnostic reports are available. The first indication of the problem with the original engine was a check engine light so I took the vehicle to Ford. The dealership diagnosed the issue as coolant leaking into cylinder 3, causing misfires. Despite this diagnosis, the engine failed before I could arrange for the recommended long block replacement. The second engine began exhibiting the same symptoms—misfiring and coolant loss—shortly before it also failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611012August 26, 2024
ENGINE
Coolant intrusion into cylinder 4, apparently due to a design flaw. Ford knows about this problem but won't pay to fix. New motor is required at the cost of $8300. This vehicle only has 88300 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610428August 23, 2024
ENGINE
The contact owns a 2016 Ford Edge. The contact stated that when the vehicle was started, on several occasions the contact observed a rattling sound coming from the engine compartment. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the flex plate had cracked and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610223August 22, 2024
ENGINE
Engine is overheating the car is missing real bad. Allpro mechanic evaluate the car and replace the spark plugs. Antifreeze continues to leak into the engine. Mechanic said the engine block needs to be replace.Capstone Law has a class action suit against Ford for this very issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609341August 19, 2024
SERVICE BRAKES
Rear Brake hose ruptured resulting in Brake Pedal going to the floor and reduced braking ability
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609531August 19, 2024
ENGINE
I'm filing a complaint regarding my 2016 Ford Edge Titanium with the 2.0L EcoBoost engine, which required two engine replacements due to a defect causing coolant intrusion into the cylinders.The engine failed due to coolant leaking into the cylinders, a problem diagnosed and confirmed by Ford technicians. Both engines are no longer in the vehicle, but documentation is available upon request. My safety and the safety of others were put at significant risk on two separate occasions. The first engine failed at 67,000 miles, leading to the engine blowing while I was driving on the highway. This nearly caused an accident as the vehicle suddenly lost power. The second engine, which was a replacement from a 2018 Ford Edge with the same 2.0L EcoBoost engine, also failed in a similar manner at 87,000 miles, again while I was driving on the highway. On this occasion, I was left stranded on the side of the highway in the desert for 7 hours in over 100-degree weather, further endangering my safety. The problem was diagnosed and confirmed by a Ford dealership on both occasions. The first failure was diagnosed as coolant leaking into cylinder 3, causing the vehicle to misfire and eventually leading to the engine blowing. The second engine was inspected by a Ford repair technician during a recall service, where the same coolant leak issue was diagnosed. Less than two months after this diagnosis, the second engine also blew while I was driving. Ford service technicians inspected and confirmed the problem both times. Repair and diagnostic reports are available. The first indication of the problem with the original engine was a check engine light so I took the vehicle to Ford. The dealership diagnosed the issue as coolant leaking into cylinder 3, causing misfires. Despite this diagnosis, the engine failed before I could arrange for the recommended long block replacement. The second engine began exhibiting the same symptoms—misfiring and coolant loss—shortly before it also failed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11607278August 8, 2024
ENGINE
coolant intrusion into the engine’s cylinders, which caused my engine to fail and ford failed to disclose these defects when I bought it now my engine has failed and I can not afford to fix it or buy another if my extended warranty wont cover it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606774August 6, 2024
ENGINE
Code for Cylinder #2 Miss Fire. Upon inspection by pressurizing the coolant tank it was observed to have coolant leaking into cylinder #2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606797August 6, 2024
ENGINE
The coolant is leaking into the engine causing misfire, and overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606614August 5, 2024
ENGINE
Motor has known manufacturing defects. Was told by Ford dealership. Needs a motor at 118k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605945August 1, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact diagnosed the vehicle and determined that the spark plugs had failed and needed to be replaced. The spark plugs were replaced but the failure reoccurred. The vehicle was then taken to a local dealer where it was diagnosed and determined that there was coolant intrusion in cylinders #1, #2, #3, and #4, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605049July 29, 2024
ENGINE
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was started on several occasions, there was a chugging sound coming from the vehicle and the vehicle was shaking for approximately 30 seconds. On three other occasions, while driving at various speeds, the " Engine Hot" message appeared and disappeared. Additionally, the check engine warning light illuminated sporadically. The vehicle was taken to an independent mechanic where it was diagnosed that cylinder #3 and the thermostat needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to another independent mechanic where the contact was informed that cylinder #3 needed to be replaced again. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604962July 28, 2024
ENGINE
Check engine came on for cylinder 1 misfire. Replaced all spark plugs and ignition coils. Check engine came on again for same problem. Was diagnosed with internal engine problem by independent mechanic. Took to Ford dealer which confirmed coolant intrusion in cylinder 1. They are saying it’s a design defect and it needs a new engine block, but will not cover any of the cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604443July 25, 2024
ENGINE
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a coolant leak and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604281July 24, 2024
STEERING
The contact owns a 2016 Ford Edge. The contact stated while making turns from a complete stop, the message "Adaptive Steering Fault. Service Required" was displayed. The contact stated that the steering wheel delayed returning to the center while the message was displayed on several occasions. Additionally, the contact stated that the message was displayed after replacing the tires. The vehicle was taken to the dealer, where it was diagnosed that the steering assist control module needed to be replaced. Additionally, the dealer informed the contact that an alignment needed to be performed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 19B04. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 51,981.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604094July 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while cold starting the vehicle, there was white smoke coming from the exhaust pipe. The contact stated that the failure was intermittent but had become a recurring failure. Additionally, the temperature gauge was indicating that the engine was HOT. The contact checked the coolant level and noticed that the coolant level was very low. The contact was adding a quart of coolant every several weeks. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The contact was informed by the mechanic that the failure was related to Technical Service Bulletin Number: 19-2346 Coolant Intrusion Into the Cylinders (Engine and Engine Cooling). The contact stated that the engine was being replaced. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604103July 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that the engine was running abnormally while the vehicle was idling. Additionally, the contact stated while driving 50-55 MPH, the engine was misfiring. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with misfire at start-up with the cylinder #2 misfire. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown Ford campaign number. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604110July 23, 2024
ENGINE
Total engine failure due to coolant intrusion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603267July 18, 2024
POWER TRAIN
Coolant Leak into the engine due to a known design defect as documented in TSB-22-2229. Ford purposely stalls diagnosis until the engine is out of warranty and then sticks the customer with the cost of replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603030July 17, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
No warning lights before or after the problem occurred. Driving about 25mph with traffic heard loud noise like something broke then sounded like plastic was dragging, the engine was a lot louder. I got it off traffic and pulled over. Nothing under the car. No warning or engine lights came on. Dealer told me it was a fly wheel on 6/26 and covered under warranty. Said it would take 2 weeks to repair (July 5). I kept calling for status on my car with no call back from the service manager. I finally had to complain (although I was afraid to since they had my car), and they called on 7/12 said it's not the fly wheel like they thought, they said I need a whole new transmission. They don't know what cause it but maybe something broke inside the transmission caused damage to it. $7600 cost to replace it. Not covered under warranty. We contacted another mechanic who says it's probably the torque something (arm?) that broke. I paid what to me is a lot of money for the car. It also needed a completely new engine at 44k miles which was covered under warranty. For the amount of money I paid for the car it's crazy I have to shell out $7600 more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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