Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11383634December 16, 2020
SERVICE BRAKES
THE 2011 FORD EDGE BRAKES PARTIALLY FAILED. CAR CAN STILL STOP BUT PEDAL GOES TO THE FLOOR. IT SEEMS THERE MAY BE METAL IN THE HYDRAULIC PUMP SYSTEM CAUSED BY IMPROPER INTERNAL DESIGN (NOT PROPERLY LUBRICATING POSSIBLY). THIS IS A SERIOUS CONCERN THAT COULD LEAD TO A FATALITY. TOO MANY ISSUES HEREIN DOCUMENTED, GARAGES SEEM TO KNOW OF THIS ON-GOING PROBLEM AND A SOLUTION MUST BE PROVIDED BY FORD. TIS IS A SERIOUS PUBLIC SAFETY ISSUE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378670December 9, 2020
SERVICE BRAKES
BRAKES FAILED. PADDLE WENT COMPLETELY TO THE FLOOR, CITY DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378278December 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP AT A TRAFFIC LIGHT, THE ENGINE REMAINED RUNNING HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE ROLLED INTO A PARKING LOT AND LUNGED FORWARD BEFORE THE CONTACT TURNED OFF THE VEHICLE. THE VEHICLE WAS TOWED TO SARASOTA FORD (707 S. WASHINGTON BLVD, SARASOTA, FL 34236, (888) 349-4989) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE REMAINED UNREPAIRED AT THE DEALER. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377723December 3, 2020
FUEL/PROPULSION SYSTEM
UPON FUELING OF VEHICLE A STRONG SMELL OF FUEL IS PRESENT AND AFTER PARKING OVERNIGHT A SIGNIFICANT PUDDLE OF FUEL IS DISCOVERED UNDER THE VEHICLE. THIS IS A SEVER ISSUE WHICH NEEDEDS TO BE RECALLED TO PREVENT A CATASTROPHIC EVENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376053November 23, 2020
SERVICE BRAKES
REPLACED ROTORS, CALIPERS, PADS ON ALL 4 WHEELS AFTER LOSS OF MOST OF THE PEDAL WHILE DRIVING IN CITY TRAFFIC. BRAKES WERE ALSO DUE FOR REPLACEMENT. BLED BRAKE SYSTEM ACCORDING TO OWNERS MANUAL AND STILL NO PEDAL. LIMPED THE CAR TO THE DEALER WHO ADVISED THAT THE MASTER CYLINDER HAD TO BE REPLACED. ALSO NOTED THAT THE BRAKE BOOSTER WOULD BE REPLACED UNDER THAT EXTENDED WARRANTY. THIS APPEARS TO BE A COMMON PROBLEM ON THESE VEHICLES. MOST CERTAINLY A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375338November 19, 2020
SERVICE BRAKES
REPEATED ISSUES WITH REPLACEMENT OF BREAK COMPONENTS RELATED TO THE OVERALL SYSTEM LEADING TO INADEQUATE PERFORMANCE AND REQUIRED REPLACEMENT OF ABS MODULE HCU AND ECU REPLACEMENT AND REPROGRAMMING. THE LACK OF PROPER PERFORMANCE OF THE BREAK COMPUTER MODULES LEADS TO THE INABILITY TO CONTROL THE VEHICLE IF A SUDDEN STOP IS REQUIRED.. THE VEHICLE IS NOT BEING DRIVEN DUE TO SAFETY CONCERNS OF THE INABILITY TO CONTROL THE VEHICLE IF A SUDDEN STOP IS REQUIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375209November 18, 2020
AIR BAGS, UNKNOWN OR OTHER
THE FRONT PASSENGER DOOR AJAR INDICATOR LIGHT STAYS ON EVEN WHEN THE DOOR IS CLOSED. THIS KEEPS THE INTERIOR LIGHTS ON AND DRAINS THE BATTERY AND THE CAR WILL NOT LOCK. THIS CREATES A SAFETY ISSUE WHEN I HAVE MY GRANDCHILDREN IN THE CAR AND I CANNOT LOCK THE CAR. ALSO, I WORK AROUND CORRECTIONAL FACILITIES AND IT IS REQUIRED THAT WE KEEP OUR CARS LOCKED. THIS PROBLEM IS REALLY STRESSING ME OUT AND I FEEL FORD SHOULD BE RESPONSIBLE FOR THIS ISSUE. ALSO, MY AIR BAG INDICATOR LIGHTS STAY ON CONTINOUSLY WHICH IS ANOTHER SAFETY ISSUE. I'M NOT SURE THE AIRBAGS WOULD DEPLOY IF I WERE IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374651November 14, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
WHEN DRIVING I WOULD HEAR CLUNKING NOISES, WHEN TURNING AND BREAKING. MY AIR BAGS SENSOR IDEALLY OFF, AND I'M EXPERIENCING ELECTRICAL ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374674November 14, 2020
SERVICE BRAKES
2011 EDGE SPORT. COMING TO A STOP SIGN, DOING 22-23MPH, THE BRAKE PEDAL DEPRESSED ABOUT 90% OF THE WAY BEFORE ENGAGING. BRAKES HAD TO BE JAMMED TO THE FLOOR TO STOP THE VEHICLE. WE WOULD HAVE HIT THE OTHER CAR IF THEY HADN'T SWERVED. I WAS POWERLESS TO STOP. DEALER CHECKED THE BOOSTER THAT HAD ALREADY BEEN REPLACED UNDER WARRANTY AND SAID IT WAS THE ABS MODULE AND CONTROL UNIT. I AM SEEING THIS HAPPENING TO A LOT OF EDGE SPORT AND LIMITED OWNERS ESPECIALLY. FORD IS NOT FULLY ACKNOWLEDGING THE FAULTY DESIGN HERE BY ONLY COVERING THE BOOSTER. IT IS INCREDIBLY DANGEROUS AND I CAN ONLY IMAGINE HOW MANY PEOPLE HAVE BEEN HURT OR DIDNT GET TO REPORT THE SUDDEN BRAKE FAILURE AS A RESULT OF DEATH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374275November 12, 2020
SERVICE BRAKES
VEHICLE IS IN MOTION AND BRAKE PEDAL GOES TO THE FLOOR AND BRAKING IS EXTREMELY REDUCED WHEN STOPPING. TRACTION CONTROL AND ABS LIGHT ARE CONSTANTLY ON. FORD REPLACED THE BRAKE BOOSTER UNDER A CUSTOMER SATISFACTION PROGRAM ABOUT 6 MONTHS AGO FOR PEDAL GOING TO THE FLOOR. THE PEDAL RETURNED TO NORMAL POSITION BUT THE ABS AND TRACTION CONTROL LIGHT CONTINUED TO STAY ON. NOW 6 MONTHS LATER, THE BRAKE PEDAL IS GOING TO THE FLOOR AGAIN AND BEING TOLD IT IS THE HYDRAULIC CONTROL UNIT. THIS ISSUE SHOULD BE A SAFETY RECALL. I KNOW YOU GUYS HAD THE FORD FUSION RECALLED DECEMBER OF 2019 FOR THE SAME ISSUE. PLEASE ADD THE 2011 FORD EDGE TO THE LIST OF RECALLS BECAUSE THIS IS A MAJOR SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374137November 11, 2020
SERVICE BRAKES
DRIVING THE CAR IN OCTOBER ON A CITY STREET, THE BRAKES WENT ALL THE WAY TO THE FLOOR, AND TOOK MUCH LONGER THAN USUAL TO STOP. WE TOOK THE CAR TO OUR MECHANIC, HE COULD NOT REPRODUCE THE PROBLEM BUT SAID IT MAY BE THE BRAKE BOOSTER. WE HAD IT REPLACED. THE PROBLEM OCCURRED AGAIN AFTER THE REPAIR WHEN DRIVING IN A SCHOOL ZONE AND ATTEMPTING TO STOP AT A STOP SIGN. THE CAR ENDED UP IN THE MIDDLE OF THE ROAD AND THANKFULLY WITH NO ONCOMING TRAFFIC OR CHILDREN AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373936November 10, 2020
SERVICE BRAKES
WHEN DEPRESSNG THE BRAKE, THE BRAKE WAS SOFT AND WENT TO THE FLOOR. PUMPING THE BRAKES HELPED STOPPED THE CAR. THIS OCCURRED INTERMITTENTLY. THE FORD EDGE HAS APPROXIMATELY 94,000 MILES ON IT. BROUGHT THE CAR IN TO HAVE THE BRAKE ISSUE FIXED AND THE MASTER CYLINDER WAS REPLACED. A WEEK LATER THE SAME ISSUE OF A SOFT BRAKE PEDAL OCCURRED WHILE DRIVING. BROUGHT THE CAR BACK INTO THE SHOP AND THEY BELIEVE IT MAY BE THE HCU, WE HAVE BEEN TOLD THAT THE PART IS ON BACK ORDER. WE HAVE TO WAIT A MONTH FOR THE PART TO COME IN TO SEE IF THIS WILL RESOLVE THE PROBLEM. THE CAR IS NOW NOT BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373467November 6, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHEN PRESSING THE BRAKE PEDAL, IT WOULD TRAVEL TO THE FLOORBOARD CAUSING DIFFICULTIES WITH BRINGING THE VEHICLE TO A STOP. THE FAILURE WOULD OCCUR INTERMITTENTLY. THE CONTACT, A CERTIFIED MECHANIC, STATED THAT THE VEHICLE'S AC VALVES WOULD NEED TO BE RELEASED AND THE HYDRAULIC UNIT DOC TREE FLUID WAS CORRODING THE VALVE. THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED, HOWEVER, THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. *DT*DT CONSUMER STATED AN ABS SERVICE BLEED PROCEDURE AT TIMES CORRECTED THE PROBLEM TEMPORARILY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373085November 4, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SINCE I PURCHASE 2011 FORD EDGE FROM MY DEALER IN BABYLON NY . I HAVE ISSUES WITH ELECTRICAL, LOSS OF POWER DURING WINTER, AND THE WORSE HAS BEEN THE BRAKES, MASTER CYLINDER TO BRAKES KEEP FAILING AND I NEVER NO EVEN I CHANGE MY BRAKES WHEN THEY CAN FAIL . I AM SCARED OF DRIVING THIS UNSAFE VEHICLE. MY DEALER DOES NOT RESPOND TO MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365944October 23, 2020
SERVICE BRAKES
BRAKES RANDOMLY DO NOT WORK. WILL PLACE PRESSURE BUT BRAKE GOES TO THE FLOOR. HAS BEEN AT REPAIR SHOP 4 TIMES THIS YEAR. 2 TIMES LAST YEAR. NOT ABLE TO FIGURE OUT WHY PROBLEM OCCURS. WILL PROVIDE INVOICES IF REQUIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365524October 21, 2020
STRUCTURE:BODY, SERVICE BRAKES, UNKNOWN OR OTHER
I (SKYLA BURKS) TOOK MY FORD EDGE TO THE DEALERSHIP TO HAVE MY RECALLS REPAIRED! MY BRAKE BOOSTER BEING THE MAIN ONE I'M CONCERNED WITH BECAUSE THAT'S THE BIGGEST SAFETY PROBLEM! THE DEALERSHIP TOLD ME BECAUSE MY CAR WAS OVER A CERTAIN AMOUNT OF MILES THAT THE RECALL EXPIRED! HOW CAN THE BRAKE BOOSTER RECALL EVER EXPIRE? ESPECIALLY WHEN THAT'S THE MEANS OF BEING ABLE TO STOP! MY BRAKES ARE SO BAD THAT I DON'T LIKE PUTTING MY CHILDREN IN THE CAR! I DON'T FEEL SAFE AT ALL DRIVING IT & THEY TELL ME THEY CAN'T REPAIR DUE TO THE MILEAGE! WELL THE MILEAGE DON'T HAVE ANYTHING TO WITH MY BRAKES GOING OUT & CAUSING ME TO WRECK & GET INJURED OR WORSE! THIS IS A HUGE SAFETY PROBLEM FOR NOT JUST MYSELF! SO HOW CAN I GET THIS FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364910October 18, 2020
UNKNOWN OR OTHER
3 TIMES MY 2011 FORD EDGE HAS LOST POWER & GONE INTO 'LIMP MODE' WHILE DRIVING. I'VE HAD TO COAST TO SIDE OF THE ROAD. WRENCH LIGHT, NO AWD, NO TRACTION, LOW ENGINE OIL LIGHTS HAVE ALL COME ON. ONCE THE CAR WOULDN'T RESTART SO I HAD IT TOWED. LAST TIME I DROVE IT TO DEALERSHIP FOR THEM TO TELL ME THERE ARE NO CODES SO THEY DON'T KNOW WHAT THE PROBLEM IS. OBVIOUSLY THIS IS A VERY DANGEROUS SITUATION AS I'M TRAVELING 60 +MILES AN HOUR WHEN MY CAR BASICALLY LOSES POWER AS I'M TRYING TO GET TO A SAFE LOCATION. INVESTIGATING THIS PROBLEM IT'S A KNOWN THROTTLE BODY ISSUE & THERE IS A CUSTOMER SATISFACTION PROGRAM 16B23 FOR 2011 FORD EDGE W 3.5L ENGINE & FROM OAKVILLE PLANT WHICH FITS MY CAR BUT MY VIN IS NOT INCLUDED BECAUSE YEAR IT WAS MADE. I CALLED FORD CUSTOMER SERVICE & THEY WERE GOING TO REACH OUT TO DEALERSHIP & THEN GET BACK TO ME. THAT NEVER HAPPENED. THIS IS VERY DISHEARTENING THAT FORD DOESN'T SEE THIS AS A LIFE THREATENING SITUATION & PUT INTO EFFECT A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364518October 15, 2020
SERVICE BRAKES
OVER THE PAST MONTH, THE BRAKE PEDAL SUDDENLY GOES TO THE FLOOR AFTER ABS ACTIVATION FROM A SUDDEN STOP OR WHEEL SPIN EVENT, LEAVING LITTLE TO NO STOPPING POWER. WHEN THE VEHICLE IS TURNED OFF AND THEN POWER IS RESTORED, THE BRAKES RETURN TO NORMAL OPERATION UNTIL THE NEXT EVENT. THE VEHICLE IS A 2011 FORD EDGE LIMITED THAT HAS BEEN DRIVEN 87K MILES. AFTER EXTENSIVE RESEARCH, IT APPEARS THAT FORD IS AWARE OF FAILURES IN THE ABS CONTROL UNIT (AKA HCU) AND HAS EVEN OFFERED EXTENDED WARRANTY SERVICE FOR MANY VEHICLES WITH THIS PROBLEM. HOWEVER, MANY OTHER VEHICLES, LIKE OURS, ARE SOMEHOW NOT COVERED FOR THE VERY SAME FAILING PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364038October 12, 2020
UNKNOWN OR OTHER
WHILE DRIVING FOR AWHILE, VEHICLE LOST POWER AND WENT LIMP WITH NO ACCELERATION WHILE IN THE MIDDLE OF A LARGE ROTARY WITH NO PLACE TO PULL OVER. THE TOOL WRENCH WARNING LIGHT CAME ON THE DISPLAY. THE STEERING AND BRAKING WERE STILL OPERABLE, BUT WITHOUT POWER, VEHICLE WAS UNABLE TO MOVE OUT OF TRAFFIC. TURNED OFF VEHICLE AND WAS ABLE TO DRIVE NORMALLY. THIS HAPPENED AGAIN THE NEXT DAY, ALSO ON BUSY ROAD. TOOK TO DEALER AND WAS TOLD I NEEDED TO COME IN WHEN IT WAS HAPPENING, WHICH IS IMPOSSIBLE SINCE THERE IS NO ACCELERATION TO DRIVE. VEHICLE HAS 43,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363163October 7, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE BRAKE BOOSTER WAS REPLACED HOWEVER, THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO THE FLOORBOARD TO STOP THE VEHICLE. THE DEALER INVER GROVE FORD LINCOLN (4725 S ROBERT TRL, INVER GROVE HEIGHTS, MN 55077, (651) 554-7096) CONFIRMED THE FAILURE OF THE BRAKE BOOSTER AND PROVIDE THE CONTACT WAS A COST FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO THE NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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