Ford Edge Complaints (2016)

926 consumer complaints on file.

#11630750December 14, 2024
ENGINE
The vehicle has coolant intrusion in cylinder 3 due to a bad design with the engine. This can cause the engine to overheat and shutdown or even catch fire. If either of these happen while driving, especially on an interstate, I could be seriously hurt or killed along with others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629944December 10, 2024
ENGINE
The contact owns a 2016 Ford Edge. The contact stated when the vehicle was started, there was smoke coming from the exhaust with the check engine warning light illuminated. Additionally, the contact stated that there was an extreme amount of smoke as if the vehicle was on fire. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 124,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629333December 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, a message indicating that the engine was overheating was displayed. The contact was able to drive to the destination. The contact stated upon inspecting the coolant reservoir, the coolant reservoir was empty. The contact's husband added coolant to the coolant reservoir; however, the failure recurred the following day. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into cylinder #3. The mechanic determined that the engine needed to be replaced, as per TSB Number: 19-2208. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629017December 5, 2024
ENGINE
The contact owns 2016 Ford Edge. The contact stated that while driving at approximately 70 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was fluid intrusion into the cylinders from the radiator fluid, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628138December 1, 2024
ENGINE
Coolant intrusion into engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627392November 26, 2024
STRUCTURE:BODY, BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
I woke up one day and this is what my door looked like and it shattered my window when I rolled it down. this is the front left drivers door
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627500November 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while the vehicle was parked, the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626941November 22, 2024
ENGINE
The engine lost power, ran rough and smoked really bad while driving in trafic causing me to pull over on a busy highway. The vehicle was diagnosed with a coolant leak into cylinder 3 which is a known problem with the Ecoboost 2.0 engines from 2015 to 2018. The vehicle only has 66,800 miles. Ford has a TSB that suggests replacing the engine if it has that problem but refuses to pay for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626763November 22, 2024
ENGINE
Started hearing like a water sloshing noise when stopping or accelerating. I took it to the shop and coolant was low no apparent leak of any kind. They put coolant in and within a few weeks I started hearing the water noise again added coolant again and check engine light came on. Code read misfire on cylinder 1. Check engine light would pop on and then go off. Started rough cranking took it to the shop and need a new engine. 57,000 miles on this car. Car had been serviced at or around every 3,000-3,500 miles. Started doing research and this particular engine has been recalled but not in the make and year of my car. I really feel I should not have to pay nearly 6,000 for my engine to be repaired when so many issues with this particular engine I called Ford Service to make appt for recalls and told the Service Dept my issues and she off the start stated I needed a new motor without even seeing the car. How did she already know this? Because the motors have been having issues so this wasn’t the first time they have dealt with this particular engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625843November 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal amount of white smoke coming out of the exhaust pipe. The message "Service Engine" was displayed. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion in the engine. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The manufacturer was notified of the failure and related the failure to TSB Number: 19-2346; however, the vehicle was not covered under the TSB. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625452November 15, 2024
ENGINE AND ENGINE COOLING
The contact called on behalf of his son who owns a 2016 Ford Edge. The contact stated that while his son was driving approximately 65 MPH, the temperature gauge had risen significantly to hot, and the vehicle started to shut down. The contact stated that his son was able to pull over onto the side of the road, to allow the engine to cool down. The contact stated that after restarting the vehicle, and continuing to drive, the failure persisted. The check engine warning light was illuminated with DTC Code: P0302 displayed. The vehicle was taken to an independent mechanic where the vehicle was diagnosed. The contact was informed that there were cracks between two of the cylinders, allowing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625454November 15, 2024
STEERING
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. In addition, the power steering fault warning light was illuminated. The vehicle was driven to the nearest gas station; however, the contact attempted to make a turn and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed with a failed electronic power steering system. The contact was informed that the electronic power steering system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed of an unknown recall; however, the VIN was not associated with the recall repair. The failure mileage was approximately 102,252.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623585November 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that while inspecting the vehicle, she noticed that the coolant level was low. The coolant reservoir was below the recommended coolant level. There were no warning lights illuminated. The vehicle was taken to the local dealer for additional coolant maintenance and inspection. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the vehicle started sputtering after refueling. The engine warning light was illuminated and was turning on and off. The vehicle was taken back to the local dealer, to be diagnosed. The dealer used a camera and determined that there was coolant leaking into the engine. The dealer determined that coolant was leaking into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623714November 5, 2024
POWER TRAIN
The contact owns a 2016 Ford Edge. The contact stated that while driving 55 MPH, there was a loud rattling noise emanating from the front of the vehicle. The vehicle was steered to the side of the road and inspected, but there was cause for the failure found. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621942October 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was driving rough, and the low coolant warning light was illuminated. The contact stopped and parked the vehicle. The contact refilled the coolant reservoir. The contact stated that the low coolant warning light illuminated again. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinders and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown Technical Service Bulletin. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under the unknown Technical Service Bulletin or any unknown recalls. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621472October 23, 2024
ENGINE
car has 63000 miles and engine needs replaced because there is antifreeze getting into cylinders. had checked at a service station. safety concern is gasket may fail allowing antifreeze to shoot onto block causing fire. there's a recall for the 2.0 ecoboost from 2015 to 2018 for this same problem but vehicle isn't under a recall. also engine light has come on 2 times. if reset the computer light turns off for a little while then comes back on. this started 3 weeks ago. also vehicle runs rough at cold start up and blows out white smoke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621574October 23, 2024
ENGINE
The 2016 Ford Edge 2.0L EcoBoost has sadly caused us countless issues and extensive $ to repair. The latest issue is the 2020 investigation that revealed a design defect of the engine block and cylinder head, and coolant has been leaking and burning in the engine cylinder, which has lead to me needing a new engine. Unfortunately, the suit displays documented proof Ford knew about it and didn’t disclose it to buyers. This has lead to vast overheating, risking the vehicle catching on fire while in use, burning empty coolant, and a potential for having a blown engine on the highway. We took the car to a trusted shop when the overheating issue occurred and this was our circumstance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620936October 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated and the message "Coolant Temperature High" was displayed. The vehicle was taken to the local mechanic who diagnosed and determined that there was coolant inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620407October 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that while his daughter was driving at unknown speeds, the check engine warning illuminated. The vehicle was taken to an independent mechanic, who determined there was an error code related to a coolant intrusion into the cylinder. The contact called the local dealer, who informed him there was no recall coverage. The vehicle was not diagnosed or repaired. The dealer referred the contact to the NHTSA Hotline. The manufacturer was not contacted. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618662October 8, 2024
ENGINE
Check engine light was on and took to ford dealership and code is P0304. Coolant is leaking internally into cylinder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge