Ford Edge Complaints (2016)

926 consumer complaints on file.

#11645345February 27, 2025
ENGINE
Flywheel in motor cracked. There was a recall for this that expired in 2024. The crack caused me to not be able to drive the vehicle. Cost of repair is over $3000. I called and filed a claim with Ford and they suggested I file here too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644892February 25, 2025
STEERING
The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the power steering failed to function as intended. In addition, several unknown messages were displayed on the instrument panel with several unknown warning lights being illuminated. With help from neighbors, the vehicle was taken to the residence. A dealer was not contacted; however, the vehicle was not diagnosed or repaired. The contact related the failure to Ford Recall: 19S26/NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure but denied assistance in covering the cost of the repair. The contact was informed of an unknown recall; however, the VIN was not associated with the recall repair. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644611February 24, 2025
STRUCTURE
The contact owns a 2016 Ford Edge. The contact stated there was a loud clunking sound while opening the front driver's side door. The vehicle was taken to the local body shop to be diagnosed, and the contact was informed that the front driver's door interior spot weld had become unsecured, and the door needed to be re-attached and re-welded. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641941February 11, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and DTC: P0302 and P0316 were retrieved. Additionally, the contact was informed that there was coolant intrusion in cylinder #2. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 114,094.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641822February 10, 2025
ENGINE
The contact owns a 2016 Ford Edge. The contact stated while driving at approximately 35 MPH, the vehicle stalled. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638689January 27, 2025
EXTERIOR LIGHTING
Prior to taking delivery of this car (new, March 2017) the selling dealer replaced the tail/back-up light assembly on the tailgate because it had moisture in it. After I had the car for about 3 months the moisture came back and I called the dealer. They said it was a know problem and they would get back to me when they had the part to fix it. They never called me and I forgot about the problem. In October 2024, a neighbor told me my right back-up light was out. A couple of weeks later I went to my mechanic to have the bulb replaced. He told me that both back-up lights were out and they were non-replaceable LEDs. The entire light assembly must be replaced before I can get a state inspection sticker. The list price of the unit from Ford (only available from Ford no aftermarket part made) is $1,257.57. The car only has 48,206 miles on it. I think the LEDs shorted out because of the moisture. I called Ford, they said there was nothing they could do for me. I don't believe I am the only person to have this problem. I think Ford should do something because it is a problem they knew about since day one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638733January 27, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that the check engine warning light was flashing intermittently on the instrument panel. The contact became aware of heavy white smoke coming from the exhaust pipes while starting the vehicle. The vehicle was taken to an independent mechanic where a misfire was detected in cylinder #3. The contact stated that the engine was replaced. The dealer and the manufacturer were notified of the failure and stated that there were no recalls on the VIN related to the failure. The failure mileage was 70,528.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637690January 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light remained illuminated, and the vehicle was taken to a local dealer to be diagnosed. The contact was informed that the engine needed to be replaced due to coolant intrusion. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 84,024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637789January 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, prompting the contact to momentarily discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637840January 22, 2025
ENGINE
I purchased a 2016 Ford Edge and it has been one problem after another. This particular problem, and the last straw, has to do with coolant leaking from my car. After reading several complaints over a period of years it seems to be the same issue with many owners of the same make and model, a crack in the cylinder or motor (Long Block). I also read that Ford is aware of this problem and nothing has been done towards resolving the situation. This cannot be an ongoing issue. What will it take before a recall is made? After paying for several repairs since purchasing the car, I have exhausted all of my resources and can not afford an engine replacement. Will someone please, please, please, hear our complaints and offer a resolution that will not cost us an arm and a leg as a result of the manufacturer's negligence. I am very disappointed in FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636249January 16, 2025
SERVICE BRAKES
The passenger side rear brake hose is leaking severely, causing soft breaks. Making it very difficult to stop. This happened suddenly and did not experience any issues prior to the hose starting to leak. It will be towed to Ford for inspection and repair. We had no warning lamps or messages prior to the hose leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635711January 13, 2025
ENGINE, FUEL/PROPULSION SYSTEM
i have 2 issues. 1. cil comes on randomly i was told by my local parts place it had a code for a fuel cyliniod thing that purges the air as i do not have a gas cap. 2. just started 01/10/2025,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635290January 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that while driving on the highway at 45 MPH, the vehicle experienced a loss of automotive power, causing the acceleration to be reduced to 25 MPH, while also causing the vehicle to shake aggressively. The vehicle was driven to the residence and then towed to a local dealer where it was diagnosed that the engine had experienced coolant intrusion and that it would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635336January 10, 2025
STEERING
The contact owns a 2016 Ford Edge. The contact stated that while her daughter was driving the vehicle out of a parking lot, the "Power Steering Assist Fault" message displayed on the instrument panel. The driver parked the vehicle, and had the vehicle towed to a local dealer to be diagnosed. The contact was informed that the power steering module was faulty and needed to be replaced. The contact referenced NHTSA Campaign Number: 15V250000 (STEERING) as probable cause for failure; however, the VIN was not included. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634399January 6, 2025
POWER TRAIN
The contact owns a 2016 Ford Edge. The contact stated while at a stop sign and depressing the accelerator pedal, the vehicle failed to respond. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and filed a case. The contact was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633516January 1, 2025
ENGINE
Coolant was leaking into cylinder #1 in the engine. The engine consequently had to be replaced, and a Ford dealer replaced it. Coolant was leaking into the engine because of a design defect in the engine that Ford has known about for a long time. See Ford Technical Service Bulletin 22-2229. The design defect is a safety risk. My vehicle would not pass Pennsylvania’s vehicle safety inspection required annually by Pennsylvania law because of the coolant leaking into the cylinder in the engine due to the design defect. Information about Pennsylvania’s vehicle safety inspections required by Pennsylvania law is at [XXX] . “Pennsylvania requires vehicle safety inspections to ensure that vehicles are maintained for safe operation. Safety Inspections can prevent vehicle failure on the highways and crashes that may result in injuries or death.” Id. Coolant leaking into an engine cylinder(s) could result in engines overheating due to low or no coolant, thereby endangering the safety of passengers, other drivers, and others. Vehicle fires because of engine overheating while the vehicle is parked in a home garage could result in a house fire, thereby endangering the safety and lives of persons in the house and neighbors. Additionally, coolant leaking into an engine cylinder(s) results in excessive smoke/emissions when the vehicle is started, thereby negatively affecting air quality and the safety and health of everyone who breathes the contaminated air. The clouds of smoke produced by coolant burning off when the vehicles are started in a driveway or parking lot could obscure the vision of other drivers or pedestrians or distract them, thereby endangering their safety, the safety of the vehicle occupants, and the safety of others. Ford paid about 20% of the engine replacement cost, and I had to pay the rest, which was $7,037.08 including $400.02 PA sales tax. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632098December 23, 2024
AIR BAGS, STRUCTURE:BODY
Head on collison. Air bags did not deploy. Car was totaled.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11631984December 21, 2024
ELECTRICAL SYSTEM, STEERING, SUSPENSION
Steering issues, Suspension issues when reversing, power steering, braking system locking. recalls on other edges but not this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631029December 16, 2024
UNKNOWN OR OTHER
The oil pan is made of metal and plastic and the plastic warps over time and causes major oil leaks requiring frequent expensive replacement. There are no after market parts, only the plastic. Major oil leaks are hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631066December 16, 2024
ENGINE AND ENGINE COOLING:ENGINE
The contact owns a 2016 Ford Edge. The contact stated upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed and the dealer retrieved DTC codes: P0301 and P0316. The dealer determined that there was a coolant intrusion in cylinder #1, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 123,749.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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