Ford Crown Victoria Complaints (1997)

288 consumer complaints on file.

#10104028December 17, 2004
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
THE HOOD COVER CAME LOOSE WHILE THE CAR WAS MOVING ON THE HIGHWAY, BUT WAS CAUGHT BY A LATCH AT THE HORIZONTAL POSITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103463December 9, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE CONSUMER WAS BACKING OUT OF THE GARAGE AND WITHOUT WARNING THE FRONT END COLLAPSED TO THE GROUND. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT BOTH DRIVER AND PASSENGER SIDE LOWER BALL JOINTS NEEDED TO BE REPLACED. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101882November 30, 2004
UNKNOWN OR OTHER
RE; SERVICE BULLETIN #97 FOR INTAKE MANIFOLD REPLACEMENT FOR 97 FORD CROWN VICTORIA. *BF *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100236November 19, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I WAS HEADING HOME FROM THE GROCERY STORE WHEN I GOT THREE TO FOUR MILES OF MY HOME WHEN I NOTICED FROM MY REARVIEW MIRROR, THAT THERE WAS A HEAVY MIST BILLOWING FROM BEHIND MY CAR. THEN I BEGAN TO SMELL THE COOLANT FLUID SOON AFTER. I MANAGED TO PULL INTO THE NEXT CLOSEST GROCERY TO INVESTIGATE. HEAVY STEM FROM THE COOLANT BILLOWED UP FROM THE MIDDLE OF MY ENGINE WHICH SOAKED WIRES AND OTHER ELECTRICAL INSTRUMENTS. I LET IT COOL DOWN FOR SOME TIME BEFORE I COULD ADD MORE WATER AND SET FOR HOME WHICH WAS ONLY LESS THAN A MILE AWAY. THE NEXT DAY I GOT THE CAR TO A MECHANIC SO HE COULD INVESTIGATE TO WHAT THE PROBLEM WAS. IT WAS THE INTAKE MANUFOLD WHICH WAS MADE OF ALL THINGS...PLASTIC!!! THE MECHANIC CONTACTED AND PICKED UP THE REPLACEMENT THAT WAS MADE OF METAL. HE HAD DISCOVERED THAT HE WAS TOLD THAT FORD CO. NEVER SENT OUT RECALL NOTICES TO CROWN VICTORIA OWNERS ABOUT THE MAIFOLDS CRACKING. I HAD TO PAY OVER $500 FOR THE PART. ALONG WITH PARTS AND LABOR COSTS ADDING UP TO OVER $800. I AM APSOLUTELY BUGGERED TO PUT IT NICELY THAT THEY NEVER SAID ANYTHING!!! KNOWING THAT THERE WAS A PROBLEM WITH THE PART! THEY JUST LOST A STEADY FORD CUSTOMER NOT JUST BECAUSE OF MY PLIGHT, BUT BECAUSE OTHER PEOPLE WERE LEFT IN THE DARK ABOUT THIS SERIOUS PROBLEM! AND YES! I HAVE THE OLD MANIFOLD AND PHOTOS! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098143November 2, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
YOUR AGENCY HAS CONTACTED ME TWICE, CONCERNING A BRAKE FAILURE ON MY 1997 FORD CROWN VICTORIA. I HAVE LOCATED THE DEFECTIVE BRAKE LINE THAT YOU INQUIRED ABOUT, THE PIECE THAT WAS CUT OUT FOR THE REPAIRS. THIS NUMBER MAY BE ASSOCIATED WITH MY COMPLIANT EA03012. I JUST CAN NOT REMEMBER THE GENTLEMANS NAME THAT FIRST CALLED ME. LATER AN ATTORNEY CALLED REPRESENTING HERSELF AS BEING WITH YOUR AGENCY. PLEASE CONTACT ME AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096359October 25, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
ON 10-24-04 OUR VEHICLE HAD THIS PROBLEM AS DESCRIPED ON YOUR WEBSITE. FORD REFUSES TO COVER. MAKE: FORD MODEL: CROWN VICTORIA TYPE: ANY YEAR: 1997 RECALL NUMBER: 98I001000 SUMMARY: THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH FEDERAL REGULATION 573. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. FORD IS INITIATING AN OWNER NOTIFICATION PROGRAM FOR OWNERS OF CERTAIN 1995-1997 CROWN VICTORIA MODEL VEHICLES WITH POLICE, TAXI, AND COMMERCIAL FLEET PACKAGES AND TOWN CAR VEHICLES WITH THE LIVERY PACKAGE. THESE VEHICLES MAY HAVE INSUFFICIENT CLEARANCE BETWEEN THE BRAKE LINE AND THE UNDERBODY FRONT FLOOR PAN ASSEMBLY WHICH COULD CAUSE WEAR OF THE BRAKE LINES. CONSEQUENCE: THIS COULD LEAD TO BRAKE FLUID LOSS FOR THE REAR BRAKES AND, POTENTIALLY, INCREASED STOPPING DISTANCES. REMEDY: DEALERS WILL INSPECT THE BRAKE LINES FOR WEAR, INSTALL TWO NEW TUBE BUNDLE CLIPS, AND CHECK THE BRAKE LINES FOR PROPER CLEARANCES. IF THE BRAKE LINES ARE WORN, THE DAMAGED SECTION OF THE BRAKE LINE WILL BE REPLACED. NOTES: NOTE: FORD HAS DECIDED TO CONDUCT A SAFETY IMPROVEMENT SERVICE CAMPAIGN TO INSPECT THE BRAKE LINES WITHOUT CHARGE. OWNERS CAN CONTACT FORD AT 1-800-392-3673. HTTP://WWW-SA.DOT.GOV/CARS/PROBLEMS/RECALLS/RESULTS.CFM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092594October 15, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE PARKED A FIRE ERUPTED UNDER THE HOOD. DEALER STATED THE FIRE STARTED AROUND THE CRUISE CONTROL WIRING. NO INJURIES REPORTED. *AK THE ITEMS UNDER THE HOOD WERE REPLACED AND THERE HAVE BEEN NO FURTHER PROBLEMS. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10092618October 15, 2004
SEAT BELTS:REAR/OTHER
THE REAR SEAT BELT DIDN'T WORK. WHEN THE BELT WAS PULLED OUT IT ONLY CAME OUT PART OF THE WAY. *AK BOTH REAR SHOULDER BELT SUFFERED THE SAME CONDITION. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091370September 20, 2004
ENGINE AND ENGINE COOLING
I WAS DRIVING ALONG THE HIGHWAY AND MY CAR STARTED TO OVERHEAT VERY QUICKLY, WITHIN 2 MINUTES. THE TEMPERATURE GOT SO HOT SMOKE POURED OUT, AND THE CAR STALED. AFTER A COUPLE OF MINUTES IT COOLED DOWN ENOUGH TO GET IT HOME, AND THEN TO THE REPAIR SHOP. SMOKE WAS EVERYWHERE. THE REPAIR PERSON SIGHTED THAT THE INTAKE MANIFOLD ASSEMBLY WAS RESPONSIBLE, AND THAT HE HAS SEEN A LOT OF SUCH PROBLEMS IN CROWN VICTORIA'S OF THE SAME YEAR 1997. THE REPAIR WAS $989.54, AND THE MILAGE ON THE VEHICLE IS CONSIDERABLY LOW FOR THE YEAR. IT ONLY HAS 69, 500 MILES. THE REPAIR SHOP HAS THE DEFECTIVE MANIFOLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086553August 10, 2004
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHT LENSES ARE GRADUALLY TURNING YELLOW, CAUSING REDUCED VISIBILITY AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081970July 14, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING 15 MPH LOWER BALL JOINTS SEPARATED FROM THE VEHICLE. AS A RESULT, THE STEERING FAILED, AND THE FRONT END COLLAPSED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080639July 8, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CATASTOPHIC COOLING FAILURE. INTAKE MANIFOLD REPLACED FOR $900. MECHANIC NOTED THAT THIS WAS COMMON ON FORD CROWN VICS WITH DEFECTIVE PLASTIC INTAKE MANIFOLDS (THEY NOW USE METAL). UNDERSTAND THIS HAS BEEN RECALLED IN CROWN VIC TAXIS AND POLICE CARS, BUT NOT IN OTHER CROWN VICS. WHY NOT? WON'T BUY A FORD AGAIN. FORD OWES ME FOR THE COST OF THE FAILURE OF THIS DEFECTIVE PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080449July 6, 2004
ENGINE AND ENGINE COOLING:ENGINE
CRACKED INTAKE MANIFOLD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080059June 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING 20-25 MPH CONSUMER DEPRESSED THE BRAKE PEDAL AND IT DESCENDED TO THE FLOORBOARD, RESULTING IN EXTENDED STOPPING DISTANCE. ONCE THE VEHICLE WAS SERVICED, AND TECHNICIAN DETERMINED THAT THE BRAKE LINE WORE OUT, CAUSING MASTER CYLINDER TO LOSE BRAKE FLUID.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078582June 22, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
(1) WE WERE DRIVING ON THE FREEWAY AND MY CAR SOUNDED LIKE SOMETHING EXPLODED AND IT GOT SO HOT AND LOST ALL OF THE FLUIDS IN THE CAR. (2). WE HAD TO GET IT OFF THE FREEWAY AND HAVE IT TOWED INTO MCCOY MILLS FORD. THE INTAKE MANIFOLD, WAS MADE OF PLASTIC AND IT CRACKED AND THE CAR WAS BURNING HOT. IT COULD HAVE VERY EASILY CAUSED AND ACCIDENT. DEFECT IN THE INTAKE MANIFOLD. IT WAS REPLACED , TOTAL EXPENSE - $1028.54. THEY WOULD NOT REPLACE IT FREE, BUT I FEEL FORD SHOULD HAVE TO REFUND ME FOR FIXING IT, SINCE IT WAS A DEFECT AND MADE FROM PLASTIC. I DIDN'T THINK TO ASK FOR OLD PARTS. THE SERVICE MAN TOLD ME IT WAS MADE OF PLASTIC AND THAT THEY WERE USING METAL NOW. I ALSO FOUND OUT THAT A LOT OF THE POLICE CARS, THE CROWN VICTORIA'S, HAVE DONE THE VERY SAME THING. I WOULD LIKE TO KNOW IF A LAWSUIT HAS BEEN STARTED AGAINST FORD, IF SO, I WOULD LIKE TO JOIN IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072901May 19, 2004
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
WHILE DRIVING MY WIFE'S 1997 FORD CROWN VIC AT APPROX 55 MPH THE HOOD FLEW OPEN. THE LATCH SEPARATED FROM THE HOOD. THE ONLY DAMAGE WAS TO THE CAR AND OUR NERVES. I WILL HAVE IT REPAIRED AT A LOCAL BODY SHOP THIS WEEK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072712May 17, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WE WERE TRAVELING ON I-15 IN A REMOTE AREA OF UTAH. WHEN OUR CAR'S INTAKE MANIFOLD RUPTURED BUT DIDN'T KNOW IT AT THE TIME AND LOST ALL OF THE COOLANT -STRANDING US. THE FAILURE OF THE MANIFOLD LED US TO BE TOWED TO BEAVER AND THEN FROM BEAVER TO ST. GEORGE UTAH. WE LEARNED THE FORD MOTOR COMPANY KNEW THERE WAS A PROBLEM WITH THIS PARTICULAR ENGINE 4.6 LITER AND IT HAPPEN QUITE FREQUENTLY. THEY WERE REPLACING THE DEFECTIVE MANIFOLD ON AN AS NEEDED BASIS. WE LEFT THE CAR TO BE REPAIRED AT THE ST. GEORGE FORD DEALERSHIP AND HAD TO RENT ANOTHER CAR. ST GEORGE FORD TOLD ME THAT THEY WOULD PUT ON A NEW MANIFOLD WHICH WAS NOT ALL PLASTIC, BUT THAT THEY WOULD NOT HELP ME OFF SET THE COST OF REPLACEMENT. ST. GEORGE FORD SAID BECAUSE I HAD MORE THEN 75,000 MILES ON THE CAR, THAT THEY WOULDN'T HELP WITH THE EXPENSE OF THE $1093.00 REPAIR PLUS $ 347.00 TOWING FEE. I THINK A PART THAT IS THIS DEFECTIVE SHOULD BE A VOLUNTARY REPLACEMENT BY THE FORD COMPANY FOR THE LIFE OF THE CAR. THIS IS AN ALL PLASTIC PART THEY KNEW IT WAS DEFECTIVE BECAUSE THEY HAVE RETOOLED AND MADE A CAST METAL REPLACEMENT. I THINK THAT WHEN THIS HAPPENS IT IS AN UNSAFE SITUATION AND IT ALSO LEAVES YOU STRANDED ON THE FREEWAY OR BACK COUNTRY WHERE WE LIVE. FORD ALSO TOLD ME THEY WERE REPLACING THE MANIFOLD ON AN AS NEEDED BASIS ON POLICE CARS AND OTHER VEHICLES WITH THE 4.6 LITER ENGINE FOR UNLIMITED MILEAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073342May 10, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE BACKING OUT OF THE DRIVEWAY, THE FRONT DRIVER SIDE LOWER BALL JOINT SNAPPED. THE CONSUMER HAD THE VEHICLE TOWED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065127April 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING 20-25 MPH, THE CONSUMER DEPRESSED THE BRAKE PEDAL, AND THE BRAKE PEDAL DESCENDED TO THE FLOORBOARD. AFTERWARDS, EXTENDED STOPPING DISTANCE WAS REQUIRED TO STOP THE VEHICLE. ONCE THE VEHICLE WAS SERVICED TECHNICIAN DETERMINED THAT THE BRAKE LINE WORE OUT, CAUSING THE MASTER CYLINDER TO LOSE BRAKE FLUID. *AK RECALL#98I001000. THE CONSUMER'S VEHICLE WASN'T INCLUDED IN THE RECALL. BOTH BRAKE LINES OF THE REAR WHEELS WERE REPLACED, ONE WAS WORN COMPLETELY THROUGH AND THE OTHER WAS WORN BUT NOT COMPLETELY THROUGH. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071744April 28, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING STEAM CAME FROM UNDER THE HOOD, AND THE TEMPERATURE GAUGE READ HOT. THIS OCCURRED BECAUSE THE INTAKE MANIFOLD CRACKED AND ANTI FREEZE LEAKED OUT. DEALERSHIP REPLACED THE CRACKED INTAKE MANIFOLD WITH A NEW REDESIGNED INTAKE MANIFOLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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