Ford C-Max Complaints

510 consumer complaints on file.

#11451985February 14, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2014 Ford C-Max. The contact said that she had received a recall letter from the manufacturer for door latches manufacturer's recall number was 20S30. The contact stated no warning light was illuminated. The first recall for the door latches was recall number 16S30 the contact is not sure if she received a recall letter for this recall. The contact stated that the local dealer had said the recall was taken care of. On the second recall, the contact stated that the dealer said that there was no open recall associated with the vehicle VIN. The dealer advised the contact that she would be responsible for the repairs. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The contact said that the dealer should honor the recall. The failure mileage was approximately 17,789.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451456February 10, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
I noticed the car hasn’t honked upon locking it with the key fob for about the last 1,000 miles. Today is the first time I needed to use my horn to warn someone about pulling in front of me while I was also braking. I tried the next 3 miles to get the horn to honk and nothing happened. Once I got home & turned the car off, I could hear there was a clicking noise, but no horn honking sound was produced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450886February 7, 2022
STEERING
I was driving on the freeway when my power steering failed. Ford has switched to an Electronic Steering Control system and it has had multiple class action suits against them, however no recalls have been done. I nearly ran off the road because when I turned off the freeway it took all of my strength to correct the wheel. There was no warning, just full failure and alerts on my dash board. This is a known problem and needs to be corrected. Not only that, it is a $3000 repair job on a known problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450062February 2, 2022
STRUCTURE:BODY:DOOR
2013 Ford C-Max Energi Rear Door Interior Trim Panel detaches due to a faulty retainer clip and interferes with rear door closure. My door appeared closed, but during a right hand turn, the rear passenger door opened unexpectedly and ejected passenger contents onto the carriageway. Ford TSB-14-0030 "Rear Door Trim Panels Loose" describes a retainer clip that causes the rear door trim panel to detach (and interfere with safe operation of the passenger doors).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447580January 15, 2022
UNKNOWN OR OTHER
I was driving slowly leaving a supermarket parking lot. There was no one else around. There was a sudden loud bang, the car lurched upward and to the right, coming to rest over a curb hanging down a ditch. The front end started to smoke and then caught fire. The car was a total loss. There had been no impact. I was able to escape down the ditch with the help of police and the fire department put out the fire. The first 2 pictures are on the scene; the remainder in the tow lot. Friends have suggested that perhaps the hybrid battery exploded.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11447344January 13, 2022
ENGINE
The contact owns a 2016 Ford C-Max Energi. The contact stated that the vehicle failed to start. The vehicle was locked and failed to open. The contact used the key to enter the vehicle. The contact read the Owner’s Manual and utilized the option provided to start the vehicle. The default power steering message was displayed with an additional message to See Dealer. Additionally, the vehicle failed to start however, after an hour, the vehicle restarted. The vehicle had been jumped started several times. The vehicle was towed to the local dealer where the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446674January 7, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
Lift gate opens randomly when vehicle is off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446172January 4, 2022
SEATS
We drove from Cincinnati, OH to Wray, Co for Christmas. We drove 15 hrs straight back home ( gas and potty breaks). I drove the last 9 hrs. I have fibromyalgia and osteoarthritis. So the heated seats are wonderful - usually. Yes, I used the heated seats almost all the way. I’m always hurting so I didn’t notice a problem. On our last gas stop I told my husband I must have been sweating because I felt like I had a heat rash. We got home at 3 am and my husband said it looked more like a burn. It was painful and when I looked at it I saw blisters. Next morning it was more painful and red and ugly looking. I called Ford Corporate to give them a heads up that there was an issue with their heated seats. They stated they couldn’t help. Sorry I got hurt. Take it to local service and let them know. Called Ford service - they can get me in on Jan 17 and I have to pay for it. I just want someone aware that their heated seats can cause severe burns. Btw. The burn is on my upper right thigh.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11445775January 1, 2022
STEERING
The message to service the power steering suddenly appeared and the steering wheel could not be rotated, when we were at our drive way. I felt to be very lucky for not being on the road when the loss of power steering occurred. After I turned off the engine and restarted the car one minute later, the power steering problem disappeared and I was able to drive the car again. About one week later, I sent the car to a Ford dealer for inspection. The test result showed the error code U300-49:08 and the internal electronic failure type. The dealer recommended replacing the steering gear at a cost of over $3000. We have just completed a 7-year service contract with the same dealer. Thus, the car should have been well maintained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445380December 29, 2021
ELECTRICAL SYSTEM:HORN
The contact owns a 2015 Ford C-Max. The contact stated that after starting the vehicle it was discovered that the horn was inoperable and inaudible. The vehicle was taken to the local dealer who diagnosed that the horn was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted regarding the failure. The VIN was not available. The failure mileage was 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445246December 28, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
While driving, the Cmax displayed a red hazard, STOP SAFELY NOW, and lost all propulsion. The car was unable to be moved and is stranded in the driving lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444892December 24, 2021
ELECTRICAL SYSTEM
120 v0lt charger overheated now the unit will not charge the car same as the recalled units on 2013, 2014, 2015 my unit is a 2015 and local dealer says it is not covered why is this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443946December 15, 2021
STEERING
Was driving my 2013 Ford CMax and heard a noise in the front. I took it to the local Belle Tire and they replaced the upper inner front tirod. Still had issues and heard noise. Took it to a repair facility and they claimed they heard no noise. Two weeks later my Steering assist warning light came on and I lost all steering capabilities. Luckily I was not injured. Ford has recalls for this same issue on other years and models. Due to the severity of this problem and possible casuality Ford should issue a recall for this part. I had to pay $2100.00 to repair this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440958November 18, 2021
STEERING
Steering wheel locked up and could not control car. After taking car to repair shop I was informed that the entire power steering rack would have to be replaced. Upon internet research noticed numerous similar complaints of same problem in Ford Cmax and Ford Focus vehicles. Appears to have been a limited recall back in 2014 of several hundred Cmax and Focus cars but Ford gave assurance those were all the cars affected. Not sure if that problem was the same as current problem but there are many reports of power steering failures which can make the cars difficult or impossible to be driven. To repair the car will be approx. $2000 as the entire electronic power steering rack needs replacing. Please see attached PDF for additional information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440652November 16, 2021
UNKNOWN OR OTHER
The contact owns a 2014 Ford C-Max Hybrid. The contact stated while driving approximately 10 MPH, the steering wheel became difficult to turn. The contact stated that the service power steering message was displayed on the instrument panel. The vehicle was not taken to a dealer. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 177,842.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440413November 14, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle was entered while parked and locked with the security system active. A panel was removed from the lower left side of the housing beneath the steering wheel. All four windows had been lowered to the maximum extent possible, apparently without breaking them. Debris was strewn across front and rear seats. Spare floor mats stored in the trunk/hatch area (normally out of view due to a cover over the hatch and the rear seat backs) were deposited on the rear seat. Consumer would like to withdrawal the complaint, stated consumer's fault.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440251November 12, 2021
STRUCTURE:INTERIOR PANELS:DOOR
The contact owns a 2014 Ford C-MAX Energi. The contact stated the front driver’s seat power seat was stuck in the reclined position. The contact took the vehicle to a local dealer to be repaired. The vehicle was returned, and the contact became aware that the rear driver’s side door panel was loose, causing the door to not open properly. The contact took the vehicle to the local dealer who diagnosed that the door panel was damaged and need to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436886October 15, 2021
UNKNOWN OR OTHER
The plug on the charging cord partially melted (see photo). I took the cord to my Ford Dealership (Sayville Ford, Sayville, NY) and was told that the cord was not eligible for replacement but they could sell me a new one for $420.! I subsequently looked up the Ford recall number (18S24) and called Ford and was told that because the cord had previously been brought in to the dealer (2019?) and found to be undamaged, it was not eligible for replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436708October 13, 2021
UNKNOWN OR OTHER
Car will not turn off. There’s a recall for this for 2015 models but it needs to be expanded. This also affects the gas gauge, which has been frozen at the same level near full even though the gas tank is almost empty. I now have to guess if I need gas or not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435699October 6, 2021
STEERING
The issue is related to steering. My Ford C-Max steering system would become very stiff and gets locked. The warning "Service Power Steering" would pop up and the steering wheel would become inoperable. This has happened a couple instances and creating a huge panic. When this happens the steering cannot be moved. I have to stop the engine and restart after a couple mins. The issue is intermittent and does not give any warnings before this situation occurs creating anxiety and huge risk to drive. I took the car to Ford Dealership at Georgetown Texas. They investigated the issue and reverted that the problem is with Steering Gear and has to be replaced to fix the issue. Upon checking on internet I see Ford had reported out similar issue in Sep 2014 and had tried to address the issue. Details below. https://www.edmunds.com/car-news/2014-ford-focus-c-max-recalled-for-potential-steering-gear-problem.html https://repairpal.com/recall/14V514000 The issue I faced is consistent with the problems highlighted and pose huge risk if this were to happen while driving at high speeds in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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