Fisker Ocean Complaints

883 consumer complaints on file.

#11642780February 14, 2025
SERVICE BRAKES, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Fisker attempted to install a software update (Software OS 2.2) to my vehicle over the air which was intended to address recall number 24V623000. This attempted software update caused the vehicle's 12 Volt battery to drain, resulting in the car activating its low battery audible alarm and damaging the battery requiring me to pay for a new battery and its installation. The software was not successfully installed. Information from others owners indicates that the software update has damaged other cars and that very few of the Fisker Ocean fleet have received the full software update. Also, several of the car's Advanced Driver Assistance System functions remain inoperative, specifically the collision avoidance systems and pedestrian warning systems, raising serious safety issues for the car. The recall 24V623000 remains unaddressed for my vehicle. Recall 24V466000 requires Fisker to test door handles and replace them if faulty. This recall service has not been performed on my car. In December of 2024, the door handle on passenger door on the driver's side of the car failed. When unlocked, the door would not open from either the outside or the inside of the car creating a safety hazard if emergency egress from the vehicle was required. I have received no communication from Fisker on how to satisfy this recall requirement. Fisker has not provided resources or service locations at which this recall can be completed. Recall 24V466000 remains unaddressed for my vehicle. Recall number 24V499000 requires Fisker to replace water pumps that can fail and cause the car to depower and enter "limp mode". Fisker has not contacted me on how to satisfy this recall requirement. Fisker has not provided resources or service locations at which this recall can be completed. Recall 24V499000 remains unaddressed for my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642769February 14, 2025
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While receiving an Over the Air recall update from American Leasing on my 23' Fisker Ocean One the car bricked....making it completely inoperable. Both 12v battery was good and the car had a SOC of 78 percent. American leasing hasn't responded nor to I can get the information from them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642725February 14, 2025
ELECTRICAL SYSTEM
The vehicle's range has gone down from the original 360 miles to 220 miles on a full charge. I've owned the vehicle since Aug 2023 and it is nearly impossible for the battery to degrade that significantly. This all occurred after updating to OS2.2. My home electric usage has doubled and it's become cost prohibitive to operate the vehicle. Please advise what options are available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642684February 14, 2025
STRUCTURE:BODY
Still waiting for NHSTA mandated recall work to be completed as part of the bankruptcy settlement from October 2024. I have had to put out considerable time & money out of my own pocket to try and address these issues, even though money was put aside in the bankruptcy settlement. I had to pay out of pocket to travel to 200 miles to meet an approved mobile tech to handle the recall work. I was to pay labor, but the technician did not have the tools to do the pump replacement (#1 recall), his device to test the door handle recall (#2 recall) was not functioning properly, and I had to pay to manually update my software to 2.2 (#3 recall), which did not provide the full update, only the OTA team could provide. For recall #3 (software update 2.2#) I have received 1 part of 3 updates from OTA over 2 months ago with no further update. So far, since the partial update to 2.2 my range has dramatically reduced in cold weather performance. I am getting 20-30% lower range performance than last winter. My real world range on 100% charge is less than 170 miles on a full charge. Less than 50% of EPA rated range. During the time of the OTA update I received in December I had to pay to rent vehicle, because it was to remain untouched for 48 hours while the OTA team completed the work (which they did not complete). I will need to rent another vehicle when they decide to finish completion per the recommendations to have the vehicle hooked up to a 30amp charger and left undisturbed during the 48 hour update window. Recall #2 Door handle safety. Last week my spouse was locked in the vehicle and unable to open from the inside. I had to get out of the vehicle and let them out. I am having to pay for another mobile tech to come out and address this recall. Recall #1 I will have to pay the labor when the mobile tech comes out hopeful in the next month to address pump recall because no funds from the bankruptcy settlement have been given out to approved technicians to address
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642683February 14, 2025
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Brakes are a safety issue which should be addressed in 2.2 OTA. Constant ADAS warnings can be a distracting safety issue for partially updated cars. The lack of the legally required pedestrian alert noises are also a safety concern for those around the vehicle. There may be others, of course, but remember we would like the NHTSA to look into the SAFETY RECALL PROCESS. Be sure you have a safety reason to back up your selection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642677February 14, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
Received 2.2 updates on November 12th 2024. Vehicle didn't next day morning. 12V battery was totally drained. I had to call one of the Fisker old technician to remove the old battery and install a new battery. I had to pay him $400 on that day. He said he had to come back again and update the software as 2.2 update didn't happen properly. He came back again a week after and charged me $1400 for fixing the car which was Brick condition. I have wasted a total of $1800 just in 2 weeks. But still I don't have 2.2 update on my fisker
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642671February 14, 2025
SERVICE BRAKES, UNKNOWN OR OTHER, LANE DEPARTURE: WARNING
RECALLS 24V865000 24V623000 24V499000 24V466000 i NEED TO PAY FOR RECALL WATERPUMP REPLACMENT , SOFTWARE UPDATE 2.2 AND DOOR HANDLE CHECK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642657February 14, 2025
SERVICE BRAKES, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Based on NHTSA recall campaign numbers 24V865000, 24V405000 and 24V623000, I was supposed to receive over the air updates that was to fix braking issues with my vehicle, as well as other issues with the driver's assistance features. I have not received these updates yet. I do have regular issues with the regenerative breaking cutting out, and would like to receive these OTA updates as soon as possible. According to the Fisker Owners Association: Every week of OTA updates has had vehicles whose owners have reported them as undrivable afterward (~2%-5% usually). Windows are 48 hrs long, car is unusable for the entire window. Partial updates are expected, and another 48 hrs may be required to complete. Complete updates (correct sounds and all), per owner surveys, have been under 30%. One set of numbers shared with FOA, and then shared with owners, was that only ~10% of the fleet (~300) was updated after 5 weeks of attempts and over 800 VINs submitted for attempt. There are only ~20 US service people available for the entire country, and only ~5 travel nationwide to fix our vehicles when a car is undrivable. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642652February 13, 2025
EXTERIOR LIGHTING, SERVICE BRAKES, ENGINE
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasting 48 hours, is simply not feasible for those of us who rely on our vehicles for daily activities. The inability to use my vehicle during this window forced me to pay out of pocket for alternative transportation, which is both inconvenient and financially burdensome. Additionally, it has come to my attention that there have been numerous reports from fellow owners indicating that a significant percentage of vehicles (approximately 2%-5%) have become undrivable following these updates. This situation is alarming and raises concerns about the reliability of the updates being delivered. Moreover, the lengthy windows of 48 hours for updates, coupled with the expectation of partial updates requiring additional time, have left many of us in a state of uncertainty regarding the functionality of our vehicles and forced to pay out of pocket for a mandatory free recall. According to owner surveys, it appears that complete updates—which include all necessary corrections—have been accomplished in less than 30% of cases. Furthermore, I was surprised to learn that only about 10% of the fleet (approximately 300 vehicles) had been updated after several weeks of attempts, despite over 800 VINs submitted for this process. This statistic raises questions about the efficiency and effectiveness of the OTA process. Lastly, I am deeply concerned about the limited number of service personnel available in the U.S., with only around 20 individuals servicing the entire country and merely 5 traveling nationwide to assist customers with undriveable vehicles. This scarcity is unacceptable and leads to extended wait times for necessary repairs and updates. I urge you to
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642650February 13, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I have three separate issues. 1. When using the Ocean to tow with the OEM, installed from the factory, tow package, using the turn signals while braking will result in no turn signal indication when using a flat 4 adapter. 2. Range of the vehicle has dramatically decreased to the point where range is unpredictable in the Ocean OS 2.2 update. When we used to get over 300 mi of real range on 340 mi estimated, we can no longer get 200 mi on a charge. This can be startling and result in unforeseen out of power conditions while on the road. 3. I have been unable to obtain the recalled cabin water pump which can cause the car to go into limp mode. Shops in the area are quoting more than the advertised $170 that will be paid out for replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642649February 13, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
I request that compliance to Fisker Recalls be enforced due failure of Fisker (Bankrupt) , and its OTA team and trustee to pay for water pump recall service and to complete other required other recalls. I have paid out of pocket a service tech $200 for the water pump recall, , $175 plus $25 for mobile/travel fee. The trustees have not been responsive on how to get service or on reimbursements. The OTA team responsible for Software recall work has also been non-responsive. I have received a partial OTA update that does not include any of the components required by the recall work . Also after the bankruptcy , near my home in Arizona, Fisker FAST tools were being used to perform software recall work on cars being transferred to American lease. Fisker employees at the tempe site were unresponsive to have my vehicle updated. And then the Fisker FAST tools for updating software were not left in the Arizona and Nevada area. A Fisker Fast tool should be provided to a regional service tech without cost instead of the rumored $16000 fee being asked by American lease. I recommend the tool be provided free of charge to Chris Peralta, A Fisker trained tech who is authorized by the Fisker Owners Association and who has been performing service work for many vehicle owners in the Arizona and Nevada Areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642633February 13, 2025
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have not received the Fisker 2.2 OTA update that addresses software recalls 24V865000, 24V623000, 24V499000, 24V466000 and especially 24V405000. My wife is very concerned about the reliability of the brakes and the overall safety of our Fisker. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to the complete lack of 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I value the safety of not only myself but also those around me, and this situation and others we constantly hear about make me question the process of the recall. Every week, a number of vehicles are reported as undrivable post-OTA updates, with statistics indicating that approximately 2%-5% of owners experience this issue. I haven't even receive the OTA update. Owner surveys suggest that comprehensive updates, which should resolve these issues, have been successfully completed in under 30% of vehicles which were attempted. Additionally, the alarming figures shared indicate that only around 10% of the fleet has been updated in over five weeks, despite submitting over 800 Vehicle Identification Numbers (VINs). This inefficiency raises serious questions about the reliability of the process. I urge you to address these issues promptly and transparently. I hope to see improvements regarding the ADAS system and entire process of the OTA safety recalls. Thank you for your attention to this critical matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642632February 13, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
24V865000 (Roll away OTA) 24V865000 (Regen Braking OTA) 24V499000 (Water pump) 24V466000 (Door Handles) 24V405000 (Warning Lights) 24V404000 (MCU/VCU Loss of Power) Hi, I would like to log a complaint about the recall process related to the above. Back in June2024 my vehicle was bricked, supposedly by a failed OTA 2.1 update. The PKC ended up needing replaced. By the time I received my car in OCT2024, I was told it had been updated to 2.2 from 2.0 and that there had been checks performed for some recalls. Other expenses related to this adventure include buying a new car, rental car, extra key fob (that ended up not being the problem) and a 200 mile tow. This facility is not a recommended service provider now, and I would not go back personally. Oh course shortly after getting my car back, a technician was coming through our area to help a bricked owner. I figured I would just have a bit or preventative work done, and help the other owners split the costs. Well, upon inspection by the technician the car was not updated to 2.2 at all, only the ECUs visible to me or apps had been updated. My car was still mostly on 2.0 software modules. I ended up paying for the 2.2 update by the experienced technician. As the reimbursement rates for the recalls have just been released, and I have seen the costs of splitting travel AND towing/service center charges, I know that none of the rates will cover any of the services that remain for my vehicle. They will not even cover the travel, let alone the work, even when splitting w/ others. The 2.2 OTA updates are supposed to be free of charge, but require the car to be left untouched for 2 days, have a horrible success rates, have bricked vehicles every single week, and limited information on the process and answer to questions from anyone. Since my car was already bricked once from an OTA, and the risk of needing a tech anyway, I felt I had no choice but to take advantage of the techs experience and get the OTA in person at cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642619February 13, 2025
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
Braking Issue and ADAS Warning + Lack of Access Concerns I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I value the safety of not only myself but also those around me, and this situation and others we constantly hear about make me question the process of the recall. Every week, a number of vehicles are reported as undrivable post-OTA updates, with statistics indicating that approximately 2%-5% of owners experience this issue. With 48-hour update windows, my vehicle becomes unusable for an extended period, which is highly inconvenient and concerning. Moreover, I've noted that partial updates are expected, potentially extending this downtime by another 48 hours. I have had a partial update that has left my vehicle in worse shape than before, what could happen if the process is tried again? This inconsistent performance is not only frustrating, but also poses a serious inconvenience to scheduling and executing such a process. Owner surveys suggest that comprehensive updates, which should resolve these issues, have been successfully completed in under 30% of vehicles which were attempted. Additionally, the alarming figures shared indicate that only around 10% of the fleet has been updated in over five weeks, despite submitting over 800 Vehicle Identification Numbers (VINs). This inefficiency raises serious questions about the reliability of the process. Furthermore, the fact that there are only approximately 20 service personnel available nationwide, with a mere five traveling to assist customers whose cars are rendered undrivable, is simply unacceptable. This lack of support exacerbates an already troubling situation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642617February 13, 2025
SERVICE BRAKES
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Incomplete OTA install software 2.0 to 2.2 2/3. Should be 2.2 3/3
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642615February 13, 2025
UNKNOWN OR OTHER
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. water pump installed by recommended Fiskere service person. Charged $437.50 Door handle recall never checxked. Cannot get Fisker repair person.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642610February 13, 2025
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Blind spot warning not functioning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642609February 13, 2025
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I value the safety of not only myself but also those around me, and this situation and others we constantly hear about make me question the process of the recall. Every week, a number of vehicles are reported as undrivable post-OTA updates, with statistics indicating that approximately 2%-5% of owners experience this issue. With 48-hour update windows, my vehicle becomes unusable for an extended period, which is highly inconvenient and concerning. Moreover, I've noted that partial updates are expected, potentially extending this downtime by another 48 hours. I have had a partial update that has left my vehicle in worse shape than before, what could happen if the process is tried again? This inconsistent performance is not only frustrating, but also poses a serious inconvenience to scheduling and executing such a process. Owner surveys suggest that comprehensive updates, which should resolve these issues, have been successfully completed in under 30% of vehicles which were attempted. Additionally, the alarming figures shared indicate that only around 10% of the fleet has been updated in over five weeks, despite submitting over 800 Vehicle Identification Numbers (VINs). This inefficiency raises serious questions about the reliability of the process. Furthermore, the fact that there are only approximately 20 service personnel available nationwide, with a mere five traveling to assist customers whose cars are rendered undrivable, is simply unacceptable. This lack of support exacerbates an already troubling situation. Given these circumstances, I urge you to address these
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642592February 13, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The mandatory recalls for this car cannot be done as the OTA update never worked in my car. I constantly get the ADAS error warning and they dont work randomly. The sudden acceleration over uneven road still happens. Sometimes i can feel the brake is bouncing back. I went to the authorized service center to get the recall work done. I was told that they have not get paid so they stopped doing it until further notice. If i wanted to do it, I have to pay $400 (water pump). To manually update to OS 2.2 to resolve some of the recall works, I have to pay another $250. All these recalls are mandatory for safety concern, but I cant get any of them done because Fisker is not paying for the service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642587February 13, 2025
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Lack of Access to Recall Service I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. My vehicle's braking system, particularly as it relates to its performance over rough terrain, has not yet been addressed even though we have attempted updates. I have experienced significant brake slippage and a loss of function, which poses a serious safety risk. As a responsible vehicle owner, I trust that my car should provide a reliable and safe driving experience, especially when navigating challenging conditions. The frequency of reports from fellow owners about their vehicles becoming undrivable after updates—between 2% and 5%—is alarming and prevents me from attempting the recall process again. Knowing that the update process can leave a car unusable for up to 48 hours, and that partial updates might require even more time, adds to my frustration. The statistics shared indicate that only a mere 10% of the fleet has successfully received updates after weeks of attempts, which further highlights the inadequacy of the OTA process. Additionally, I am troubled by the limited availability of service personnel across the country. With only around 20 technicians available nationwide and just a handful traveling to address urgent issues, it is clear that many customers, including myself, may find ourselves in perilous situations without timely support. I cannot afford to wait months for a resolution while I am forced to pay out of pocket for alternative solutions to ensure my vehicle is safe to drive. This situation is unacceptable, and I urge you to take immediate action to address these critical issues. I look forward to a prompt response. Additionally I had to paid for install of recalled water pump as well as purchasing and install of defective door handle light covers. The NFC reader to open the car door is also defective creating a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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