Dodge Ram Complaints (2004)

1,953 consumer complaints on file.

#10173498November 14, 2006
FUEL SYSTEM, DIESEL
I WAS DRIVING ON INTERSTATE 20 IN A 2004 DODGE 2500 DIESEL PICKUP AT 70 MPH WHEN, AS I FOUND OUT LATER, THE LIFT PUMP WENT OUT LEAVING ME WITH NO POWER AND NO WARNING, WITH THE TRUCK IMMEDIATELY SLOWING WITH LOSS OF POWER STEERING. I WAS IN THE LEFT LANE PASSING A LINE OF TRUCKS AT THE TIME WITH A LINE OF TRAFFIC BEHIND ME. ONE OF THE TRUCKS THAT I WAS PASSING SAW THE TROUBLE, SLOWED AND ALLOWED ME TO CUT THROUGH TO THE RIGHT SHOULDER, AVOIDING AN ACCIDENT. I LATER FOUND OUT FROM DEALERSHIP PERSONNEL THAT THIS PART HAS A HISTORY OF GOING OUT AND THAT THE FACTORY WILL NOT ALLOW THE PART TO BE REPLACED BUT REQUIRES A RETRO FIT OF A DIFFERENT SYSTEM TO SOLVE THE PROBLEM. THERE WAS NO NOTIFICATION OF THE PROBLEM FROM DODGE WARNING OF THIS POSSIBILITY. THEY WILL NOT EVEN ACKNOWLEDGE THAT THIS PART IS A PROBLEM EVEN THOUGH THEY WILL NOT ALLOW DEALERSHIPS TO REPLACE IT. IT WOULD APPEAR THAT SOMEONE WILL HAVE TO DIE TO GET ANYTHING DONE. IF THIS CONTINUES TO HAPPEN , WITH NO WARNING, I FEEL CERTAIN THAT SOMEONE SURELY WILL. IF THIS PART HAS THIS TYPE OF FAILURE, THAT APPEARS TO BE WELL KNOWN TO THEM, THEN IT SHOULD BE RECALLED AND FITTED WITH THE RETROFIT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172714November 6, 2006
FUEL SYSTEM, DIESEL
I OWN A 2004 DODGE 2500 WITH CUMMINS ENGINE AND IT STALLED AND WOULD NOT RESTART. DEALERSHIP SAID THE DIESEL FUEL TRANSFER PUMP WENT BAD WHICH THEY SAID WAS A VERY COMMON PROBLEM. SERVICE DEPARTMENT SAID IT WAS A DESIGN FLAW AND HAVE TO PUT A KIT ON IT TO FIX THE PROBLEM (TOTALLY RELOCATE THE FUEL TRANSFER PUMP FROM THE ENGINE TO THE FUEL TANK). ALSO SAID IT WAS A POSSIBILITY THAT IT RUINED THE INJECTOR PUMP BECAUSE IT WAS NOT RECEIVING FUEL FROM THE TRANSFER PUMP. THIS IS A VERY COMMON PROBLEM AND SERVICE DEPARTMENTS ADMIT IT AND IS WIDELY DOCUMENTED ON THE INTERNET, WHY HAS A RECALL NOT BEEN ISSUED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172730November 6, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
ON ALL 2002-2005, AND MAYBE 2006, DODGE RAM 1500S EQUIPPED WITH THE 9.25" REAR LIMITED SLIP DIFFERENTIAL. THE RETAINING CLIPS ON THE LSD FAIL AND BEGIN GRINDING A RING INTO THE HOUSING. WHEN ENOUGH GRINDING HAS OCCURRED THE CLIPS CAN BECOME FREE DESTROYING THE REAR DIFFERENTIAL. IN SOME CASES IT CANS CAUSE THE REAR DIFFERENTIAL TO LOCK UP. IF THIS OCCURS AT A HIGH RATE OF SPEED YOU CAN IMAGINE WHAT IT WOULD BE LIKE TO HAVE YOUR REAR TIRES LOCK UP GOING 75 MPH DOWN THE FREEWAY. MYSELF AND MANY OTHERS HAVE CALLED INTO DODGE TO COMPLAIN ABOUT THEIR FAULTY LSD'S. SINCE NO ONE HAS DIED I GUESS THEY DON'T CARE. I KNOW IT IS CHEAPER TO ONLY FIX THE ONES THAT GET CAUGHT WITHIN THE WARRANTY, THEN IT IS TO FIX EVERY SINGLE 9.25" LSD ON THE ROAD TODAY BUT IT IS WRONG. I ASKED THE DODGE REPRESENTATIVE ON THE PHONE IF DODGE WOULD COVER THE DIFFERENTIAL AGAIN IF IT FAILS OUT SIDE OF THE WARRANTY SINCE IT WAS A KNOWN PROBLEM ON MY VEHICLE AND HAD TO BE REPLACED. I WAS TOLD NO. I WOULD HAVE TO CALL IN A SEE IF THEY COULD DO A GOOD WILL COVERAGE. THIS IS A MAJOR ISSUE AND IT IS A WONDER, AND PURE LUCK, THAT NO ONE HAS DIED FROM HAVING THEIR REAR-END LOCKING UP ON THEM DOING 75 MPH DOWN THE FREEWAY. I HAVE PICTURES OF THE BEGINNING STAGES OF THIS PROBLEM IF YOU WOULD LIKE TO SEE THEM. I ALSO KNOW A LARGE NUMBER OF PEOPLE WHO HAVE BEEN STUCK WITH A BILL TO REPLACE THE FAILED UNIT THEMSELVES ONLY A FEW THOUSAND MILES AFTER THE WARRANTY. EVEN IF DODGE DOES REPAIR IT THE SAME JUNK LSD GOES RIGHT BACK IN. THIS IS A VERY SIMPLE PROBLEM TO IDENTIFY DURING SCHEDULED MAINTENANCE IF THE DEALERSHIPS WERE TOLD TO LOOK AND DODGE HAD A BETTER ITEM TO REPLACE THEM WITH. I HOPE YOU CAN DO SOMETHING BEFORE SOMEONE DOES GET INJURED OR KILLED BY DODGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172244October 31, 2006
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
AT AROUND 8:00 AM ON OCTOBER 12, 2006, THERE WAS A SPONTANEOUS COMBUSTION FROM THE DRIVER'S DASHBOARD OF MY 2004 DODGE DURANGO WHILE IT WAS PARKED IN THE GARAGE (NOT EVEN TURNED ON). THIS INCIDENT NEARLY BURNED OUR CONDO UNIT WHICH WAS ABOVE THE GARAGE AND ENDANGERED MY WIFE AND KIDS WHO WERE STILL SLEEPING. LUCKILY, MY WIFE AWOKE AND CALLED 911 (INCIDENT REPORT #2006-6223247-000 CCFD CLARK COUNTY). AFTER SEVERAL COMMUNICATIONS WITH CHRYSLER DODGE, THEY SENT AN "INVESTIGATOR" ONLY AFTER 4 DAYS TO TAKE PICTURES; THEY SENT US A LETTER SAYING IT WAS NOT A FACTORY DEFECT AND THEY WERE NOT RESPONSIBLE FOR THE DAMAGE. WHEN ASKED WHAT COULD HAVE BEEN THE POSSIBLE CAUSE -THEY SAID THEY DIDN'T KNOW (?!?). WE THEN CONSULTED AND ASKED HELP FROM THE DEALERSHIP (INTEGRITY DODGE, LV,NV -SINCE WE GOT THE VEHICLE ONLY A YEAR AGO AND IS STILL UNDER WARRANTY AND THAT IT WAS OUR ONLY CAR) THEY SAID THE SAME THING AND INSIST WE CONTACT OUR INSURANCE. WE ASKED THEM WHY WE SHOULD USE OUR INSURANCE WHEN THERE WAS NO ACCIDENT BECAUSE THE CAR WAS JUST SITTING IN THE GARAGE? BESIDES, IF THE INSURANCE COMPANY WERE TO REIMBURSE US IT WOULD BE VERY MUCH BELOW WHAT WE OWE OUR BANK AND WOULD ALSO CHARGE US A DEDUCTIBLE. HONESTLY, MY FAMILY IS HAVING SUCH A HARD TIME WITH WHAT HAPPENED AND ESPECIALLY WHEN WE ARE ALSO A LITTLE TIGHT ON OUR FINANCES SINCE MY WIFE IS NOT WORKING BECAUSE SHE IS TAKING CARE OF OUR 8 YEAR-OLD DAUGHTER AND 6 MONTH-OLD BABY; AND I JUST STARTED ON A NEW JOB. AS OF NOW WE CAN'T AFFORD FANCY LAWYERS OR HIRE PRIVATE INVESTIGATORS TO SCRUTINIZE THE CAUSE OF THE FIRE -SO WE DON'T HAVE ANYBODY ON OUR SIDE. HOPING YOU CAN HELP US AND THANK YOU VERY MUCH FOR YOUR TIME. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10172092October 29, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS BRAKES ARE LOCKING UP. ESPECIALLY NOTICEABLE WHILE ROADS ARE WET. I HAVE BEEN TO THE DEALER ON 3 OCCASIONS. SERVICE MANAGER DROVE THE TRUCK AND NOTICED THE WHEELS LOCKING UP ON FRIDAY, OCTOBER 21, 2006. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171977October 27, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED WITHOUT THE KEYS IN THE IGNITION, OR WHILE DRIVING VARIOUS SPEEDS, THE OUT-OF-PARK ALARM HORN BLEW WITHOUT WARNING. A NHTSA RECALL, #05V462000 WAS PERFORMED ON THE VEHICLE CONCERNING THE AUTOMATIC TRANSMISSION; HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE VEHICLE WAS INSPECTED BY A DEALER WHO WAS ABLE TO DUPLICATE THE PROBLEM, BUT WOULD NOT REMOVE THE OUT-OF-PARK ALARM. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172013October 27, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT*: THE CONTACT STATED THE VEHICLE'S CRUISE CONTROL WOULD NOT MAINTAIN SPEEDS AND WOULD FLUCTUATE UP OR DOWN BY 6 MPH. THE SERVICE DEALER STATED THIS WAS A NORMAL ISSUE WITH THESE VEHICLES AND THEY COULD NOT FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171918October 26, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL # 05V462000 CONCERNING THE AUTOMATIC TRANSMISSION. THE RECALL WORK WAS PERFORMED HOWEVER THE CONTACT WANTED THE OUT OF PARK ALARM REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171692October 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PLACED IN PARK AND LEFT UNATTENDED IN THE DRIVEWAY WITH THE ENGINE RUNNING, THE COLUMN GEAR SHIFT SLIPPED OUT OF PARK AND INTO REVERSE WITHOUT WARNING. THE VEHICLE ROLLED BACKWARDS AND CRASHED INTO A TREE, MODERATE DAMAGE WAS SUSTAINED, BUT THE POLICE WERE NOT ALERTED. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THE COLUMN GEAR SHIFT WAS IN REVERSE. THE VEHICLE WAS TAKEN TO A DEALER TO AWAIT FURTHER INSPECTION. THE MANUFACTURER WAS NOT ALERTED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10171518October 22, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DODGE (DAIMLER CHRYSLER) HAS A RECALL TO INSTALL AN "OUT-OF-PARK ALARM SYSTEM" (NOTIFICATION CODE E17). THIS ALARM WILL ACTIVATE LIGHTS AND HORN UNTIL YOUR BATTERY RUNS DOWN. WHAT THEY SHOULD BE HAVING IS A "FIX THE TRANSMISSION" RECALL SO THAT THE VEHICLE GOES INTO "PARK" READILY AND STAYS THERE. THIS IS A VERY DANGEROUS CONDITION. OURS SLIPPED OUT OF PARK AND ROLLED INTO A BUILDING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171283October 18, 2006
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
2004 DODGE 3500 TRUCK FRONT L/H WHEEL HUB ASSY BEARING CAME APART AT 70 MPH CAUSING THE TRUCK TO CROSS OVER 2 LANES OF TRAFFIC AND INTO ONCOMING TRAFFIC. DODGE DEALER TOLD ME THIS IS A PROBLEM. BUT IT COST ME 350 DOLLARS THIS TO ME IS A SAFETY ISSUE AND A CUSTOMER SHOULD NOT HAVE TO PAY THE COST OR DIE DUE TO THIS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170877October 15, 2006
SERVICE BRAKES, AIR:DISC:ROTOR
I HAVE PLACED THREE SETS OF ROTORS ON MY 2004 DODGE 1500 RAM QUAD CAB IN 65,000 MILES. FIRST SET WARPED AT ABOUT 18,000 MILES, THE DEALERSHIP TURNED THEM AND CHARGED ME $90.00. THEY IN TURN WARPED AGAIN AT ABOUT 23,000 MILES. REPLACED THEM WITH WAGGNER HIGH PERFORMANCE ROTORS AT ABOUT $110.00 A PIECE. THE ROTORS AND PADS LASTED ABOUT 35,000 AND THE ROTORS WERE SO WARPED, THEY COULDN'T BE TURNED. DEALERSHIP IS ABSOLUTLY NO HELP WHAT SO EVER. THEY DENY EVEN HAVING A PROBLEM. I TOLD THE SERVICE WRITER TYPE IN DODGE BRAKE PROBLEMS AND YOU'LL GET MORE THAN YOUR SHARE OF INFO. HE SAID HE COULDN'T FIND ANYTHING. I'VE BEEN DRIVING CHRYSLER PRODUCTS FOR OVER 40 YEARS... THIS LEMON HAS ENDED ALL THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170294October 9, 2006
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
YOUR NHTSA RECALL ON MY 2004 DODGE RAM 2500 HAS CAUSED PROBLEMS. IT IS THE ONE THAT IS SUPPOSED TO ALERT ANYONE IF THE TRUCKS SLIPS OUT OF P AND INTO R BY MISTAKE. WHAT IS ACTUALLY DOES IS HONK THE HORN AT RANDOM TIME WHILE BACKING UP. I HAUL A LOT OF TRAILER INCLUDING A 5TH RV. YOU CAN'T IMAGINE THE ANNOYANCE THIS CAUSES. IT IS ACTUALLY AS DANGEROUS AS THE FIX. IN MY CASE I WAS BACKING UP A TRAILER IN A TIGHT AREA AND ALL OF A SUDDEN THE HORN STARTS HONKING. STARTLED, I TURNED THE WHEEL JUST ENOUGH TO CATCH MY MIRROR ON A TREE. I THINK YOU WILL HAVE MORE PROPERTY DAMAGE AND INJURIES BY YOUR "FIX" THAN, THE WAY IT WAS. PLEASE SEND THE DODGE DEALERS A SOFTWARE OPTION TO RESTORE THE OLD WAY OR AT LEASE HAVE THE HORN JUST HONK ONCE. YOUR FIX HAS CREATED A VERY ANNOYING AND DANGEROUS PROBLEM. THANKS, JOHN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170234October 8, 2006
FUEL SYSTEM, OTHER:FUEL INJECTION SYSTEM
2004 DODGE RAM 2500 DIESEL PICKUP ALL SIX INJECTORS HAVE WENT OUT TWICE AND CHRYSLER HAS REFUSED T DO ANYTHING ABOUT IT. THE FIRST TIME THEY WENT OUT THE PICKUP NATURALLY DIED AND THE POWER STEERING WENT OUT AT 75 MPH ON A CURVE IN NORTH DAKOTA CAUSING A NEAR ACCIDENT . AS A RESULT WHEN THE INJECTORS WENT OUT IT FILLED MY CRANKCASE WITH FUEL WHICH POSES A POSSIBLE EXPLOSION FACTOR. CHRYSER BLAMED IT ON MY CHIP BUT IT HAPPENED AGAIN WITH OUT THE CHIP LEADING ME TO BELIEVE THERE IS AN OBVIOUS DESIGN FLAW THAT COULD LEAD TO THE POSSIBLE DEATH OF THE OPERATOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169820October 3, 2006
POWER TRAIN:AXLE ASSEMBLY, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
REAR AXLE NOISE. REPEATEDLY REPORTED TO SERVICE DEPARTMENT. FAILURE AND COMPLETE REPLACEMENT OF REAR AXLE. TRANSMISSION WILL NOT TEMPORALLY NOT ENGAGE AFTER VEHICLE SITS FOR A LONG PERIOD. INCREASING ENGINE RPMS WILL ENGAGE TRANSMISSION. VEHICLE LOST SUBSTANTIAL POWER WHILE OPERATING IN MID WESTERN STATES OF MONTANA AND WYOMING. STILL LOSS OF POWER NOTICED UPON RETURNING TO CT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169581September 29, 2006
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED THE VEHICLE STALLED WHILE COMING TO A STOP AND WHILE IDLING. THE DEALERSHIP DETERMINED THE SEALS IN THE ELECTRICAL SYSTEM OF THE TRANSMISSION (WIRING HARNESS) LEAKED ALLOWING WATER TO GET INTO THE ELECTRICAL SYSTEM. THE WIRING TO THE WIRING HARNESS WAS CORRODED. THE DEALERSHIP CLEANED SEVERAL CONNECTORS AND REPLACED A GROUND WIRE. THE DEALERSHIP INFORMED THE CONTACT THAT IF CLEANING THE CONNECTORS DID NOT CORRECT THE PROBLEM, THE ENTIRE WIRING HARNESS WOULD HAVE TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169533September 28, 2006
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH ON THE HIGHWAY, A HISSING NOISE WAS HEARD FROM THE STEERING COLUMN WITHOUT WARNING. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE BRAKE BOOSTER WAS LEAKING AIR THROUGH THE STEERING COLUMN. ADDITIONALLY, THE DEALER DETERMINED THE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169020September 23, 2006
FUEL SYSTEM, OTHER:FUEL INJECTION SYSTEM
I HAVE A 2004 DODGE RAM CUMMINS TURBO DIESEL TRUCK. AROUND AUG 14 2006 I HAD A FUEL INJECTOR FAIL. THE RESULT IS A CRANKCASE FULL OF FUEL WHICH EXITS THE ENGINE OUT OF THE OVERFLOW AT THE REAR OF THE ENGINE, THIS IN TURN CAUSES FUEL TO COVER THE REAR OF THE ENGINE AND UNDERSIDE OF THE TRUCK. AGAIN LAST WEEKEND SEPT 17TH I HAD ANOTHER FAILURE. I BELIEVE THAT THE COMBINATION OF FUEL AND HOT EXHAUST IS A FIRE WAITING TO HAPPEN. THE DEALER OTHER THAN A WARRANTY REPAIR DENIES THAT THERE IS A PROBLEM BUT ON VARIOUS WEB SITES I KEEP HEARING ABOUT OTHERS HAVING THE SAME PROBLEM. I THINK THIS IS A TIME BOMB WAITING TO HAPPEN THAT COULD KILL OR SEVERELY HURT SOMEONE FROM A RESULTING FIRE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168274September 14, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED THE VEHICLE STALLED WITHOUT WARNING WHILE IDLING AND WHILE TRAVELING VARIOUS SPEEDS. THE VEHICLE RESTARTED SOON AFTER STALLING. THE VEHICLE HAD TO BE TOWED TO A DEALERSHIP WHO DETERMINED THE PROBLEM COULD NOT BE DUPLICATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168314September 14, 2006
POWER TRAIN:DRIVELINE:DRIVESHAFT, POWER TRAIN:DRIVELINE:UNIVERSAL JOINT
MY TRUCK IS A 2004 DODGE RAM 2500 WITH A DIESEL ENGINE IN IT. I GOT IT USED. IT IS AN AUTOMATIC. OVER THE PAST YEAR OR SO I HAVE HAD TO TAKE IT IN TO THE DEALER FOR AN INTENSE VIBRATION AND SQUEALING COMING FROM THE REAR END. THE VIBRATION IS FROM AROUND 25 TO 40 MPH AND THE AGAIN AT 70 OR SO. THE DEALER REPLACED U-JOINS AND THE REAR DRIVE SHAFT A FEW TIMES. TODAY IS THE SECOND TIME THAT THEY ARE REPLACING DRIVE SHAFT. THIS IS THE 5TH TIME OVER THE PAST TWO YEARS I HAVE HAD IT IN FOR THIS PROBLEM. THEY TOLD ME THIS IS A COMMON PROBLEM ON THESE TRUCKS AND THEY ARE WORKING ON A FIX. THE TRUCK IS ONLY TWO YEARS OLD AND ONLY HAS IN THE RANGE OF 60,000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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