Dodge Ram Complaints (2012)

1,397 consumer complaints on file.

#10538353September 2, 2013
EXTERIOR LIGHTING
THE RIGHT HEADLIGHT ON MY 2012 DODGE RAM 1500 FAILED WHILE DRIVING. THE VEHICLE USES SEPARATE LOW AND HIGH BEAM BULBS. TEST SHOWED THAT BOTH LOW AND HIGH BEAM WERE AFFECTED ON THE FAILED SIDE. I HAD RECENTLY PURCHASED THE TRUCK USED. WHEN I CALLED THE PREVIOUS OWNER HE INFORMED ME THAT HE HAD EXPERIENCED THE SAME PROBLEM AT DIFFERENT TIMES WITH EACH HEADLIGHT. HE HAD SIMPLY UNPLUGGED AND REPLUGGED THE HEADLIGHT CONNECTORS TO "FIX" THE PROBLEM. I REMOVED THE FAILED RIGHT HEADLIGHT ASSEMBLY. TEST SHOWED THAT MANIPULATING THE WIRES (PUSH, PULL, STRESS TO ONE SIDE OR THE OTHER) COMING INTO THE MALE SIDE OF THE CONNECTOR COULD CAUSE THE HEADLIGHT WORK OR FAIL. I PERFORMED A SIMILAR TEST ON THE (WORKING) LEFT SIDE HEADLIGHT WITH THE SAME RESULTS - I COULD FORCE FAILURE AT WILL, EVEN THOUGH THE CONNECTOR WAS FULLY ASSEMBLED AND LOCKED. UPON INSPECTION OF THE CONNECTORS, BOTH APPEARED CLEAN INSIDE. I SPRAYED EACH WITH CONTACT CLEANER ANYWAY, AND REASSEMBLED ONLY TO FIND THE SAME PROBLEM. MANIPULATING THE PINS ON THE FEMALE SIDE OF THE CONNECTOR IN EFFORT TO INCREASE CONTACT PRESSURE RESULTED IN NO IMPROVEMENT WHEN THE CONNECTOR WAS REPLUGGED. AS A FORMER FAILURE ANALYSIS ENGINEER I CAN TELL YOU THAT THERE IS A DESIGN / APPLICATION PROBLEM WITH THE HEADLIGHT CONNECTORS USED ON THIS TRUCK. SHORT OF CONTACT PLATING ANALYSIS, IT APPEARS THERE IS INSUFFICIENT CONTACT AREA AND / OR CONTACT PRESSURE ON THE SMALL PINS USED. AS A WORK-AROUND, I USED LONG NOSE PLIERS TO REACH INSIDE THE MALE CONNECTOR BODY, AND TWISTED THE SMALL, FLAT, MALE PINS APPROXIMATELY 45 DEGREES TO INCREASE CONTACT PRESSURE. AFTER REASSEMBLING BOTH CONNECTORS IN THIS MANNER, I CAN NO LONGER FORCE FAILURE ON EITHER SIDE. THE STOCK HEADLIGHT CONNECTORS USED ON THIS TRUCK PRESENT A SERIOUS DESIGN FLAW AND SAFETY ISSUE SINCE AS DESIGNED, HEADLIGHT FAILURE MAY OCCUR AT ANY TIME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538063August 30, 2013
POWER TRAIN
THE TRANSMISSION UPON START UP WAS LOCKED IN 4TH GEAR. THIS IS THE THIRD EVENT OF THIS TYPE. THE FIRST TIME THIS OCCURRED THE TRANSMISSION RESET AFTER I PUT THE TRUCK IN PARK AND RESTARTED IT. A TRIP TO THE DEALERSHIP UNCOVERED NOTHING. THE SECOND TIME WAS ANOTHER COLD START EVENT WITH THE TRANSMISSION LOCKEDN 4TH GEAR. IT TOOK SEVERAL RESTARTS TO RESET BUT THE CHECK ENGINE LIGHT WAS ACTIVATED. ANOTHER TRIP TO THE DEALERSHIP AND THE CAUSE WAS STATED TO BE THE SOLENOID PACK IN THE TRANSMISSION. THIS WAS REPAIRED AND ALL SEEMED FINE. YESTERDAY ANOTHER COLD START AND THE TRANSMISSION LOCKED IN 4TH. I DROVE THE VEHICLE TO THE DEALERSHIP IN 4TH GEAR. ON THE WAY I MONITORED THE TRANS TEMP. IT STAYED AT 86 DEGREES. THE OUTSIDE TEMP WAS 91 DEGREES. UPON ARRIVAL AT THE DEALERSHIP A MECHANIC WENT WITH ME ON A TEST DRIVE. WE RETURNED TO THE SHOP AND HE BEGAN A DIAGNOSTIC. THE CHECK ENGINE LIGHT WAS NOT ON. I WAS TOLD THAT THEY BELIEVED THERE WAS A WIRING HARNESS ISSUE AND THEY WOULD ORDER ONE AND REPLACE IT. THE MECHANIC TOLD ME THAT HE DID SOMETHING AND THE TRANS TEMP JUMPED FROM 86 DEGREES TO 160+. THERE WERE SEVERAL FAULT CODES FOUND DURING THE DIAGNOSTIC. THE TRUCK IS CURRENTLY AT THE DEALERSHIP BEING REPAIRED. THE TUCK HAS LESS THAN 7,000 MILES ON IT. IT HAS THE 4.7 ENGINE. THE FIRST EVENT WAS IN JUNE 2013, THEN TWICE IN AUGUST 2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537238August 26, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 13V239000 (POWER TRAIN). THE MANUFACTURER AND THE DEALER WERE CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537251August 26, 2013
STEERING, SUSPENSION, WHEELS
MY SAFETY ISSUE IS WHEN A LANCE TRUCK CAMPER, MODEL 1172 IS ATTACHED TO TRUCK. THE CG IS 6-8 BEHIND THE REAR AXLE (EVEN THOUGH BOTH DODGE AND LANCE DATA SHEETS INDICATE IT SHOULD BE OVER OR IN FRONT OF REAR WHEEL). IN ADDITION, WHEN FRESH WATER TANK IS FULL (AND WITHOUT A NORMAL CAMPING LOAD), THE GAWR OF THE REAR AXLE IS EXCEEDED. 400 POUNDS OF WEIGHT IS TAKEN OFF THE FRONT AXLE WHEN THE CAMPER IS ATTACHED TO THE TRUCK. AN INSPECTION OF THE FRONT TIRES REVEALED SIGNIFICANT CUPPING WITH LESS THAN 5000 MILES ON THE NEW VEHICLE. THE TRUCK WITH THE CAMPER ATTACHED IS VERY UNSTABLE DRIVING DOWN THE HIGHWAY. I CONTACTED BOTH LANCE AND THE DEALER I PURCHASED THE CAMPER FROM. BOTH SAY THERE ARE NO ISSUES AND EVERYTHING IS IN SPECS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532858July 31, 2013
STEERING
WHILE BACKING OUT OF A PARKING SPACE AND PLACING THE VEHICLE IN DRIVE TO GO FORWARD, I HEARD A LOUD CLUNK. STOPPED FOR A MOMENT AND CHECKED UNDERNEATH AND FOUND THAT THE LEFT FRONT TIRE ROD HAD BROKEN OFF AND WAS HANGING ALMOST TO THE GROUND. I TOOK IT TO MY REGULAR PLACE FOR MAINTENANCE AND HAD IT REPAIRED. MY RESEARCH FOUND THAT THERE IS A RECALL FOR YEAR MODELS UP THROUGH 2011 BUT NONE FOR 2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532631July 30, 2013
POWER TRAIN
TL* THE CONTACT OWN A 2012 DODGE RAM 1500. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V038 (POWER TRAIN) AND TOOK THE VEHICLE TO THE DEALER. THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE REPAIRED BECAUSE THE PARTS NEEDED WERE NOT READILY AVAILABLE. THE CONTACT HAD BEEN WAITING SIX MONTHS FOR THE RECALLED COMPONENT TO BE REPAIRED. THE MANUFACTURER WAS CONTACTED BUT STATED TO THE CONTACT THAT THE PARTS WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525854July 19, 2013
FUEL SYSTEM, GASOLINE
THIS IS A CNG TRUCK WITH A 35 GAL GASOLINE TANK AND TWO 9 GAL CNG TANKS --- THE TRUCK WAS PURCHASED TO SAVE FUEL MONEY BY USING PRIMARILY CNG THE TRUCK COMPUTER PROGRAM SWITCHES THE CNG TO USE GASOLINE TOO OFTEN . WE USE 1/4 TANK OF GASOLINE EVERY WEEK -- THE TRUCK IS A CNG VEHICLE NOT A GASOLINE TRUCK -- THE DEALER SAYS RAM IS COMING UP WITH A NEW COMPUTER PROGRAM THE CORRECT THIS ALTHOUGH NONE OF THE DEALERS CAN TELL US WHEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525511July 18, 2013
WHEELS, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS ON VACATION IN SMOKES GOING UP A HILL. I WAS BEHIND A SLOW MOVING CAR ABOUT 25 TO 35 MPH. WHEN ALL THE SUDDEN MY TRUCK STARTS SLUGGING. IT WAS LIKE IT DIDN'T KNOW WHAT GEAR TO GET IN. IT WOULD GO HIGH AND START JERKING THEN LOW. THEIR WAS A CAR BEHIND ME SO FINALLY I JUST STOPPED IN THE ROAD TO LET THE ONE IN FRONT GO ON. IT FELT LIKE THE TRANSMISSION WAS GOING FALL OUT OF THE TRUCK. NOW IT DOES IT JUST GOING DOWN THE ROAD . I CAN PUSH THE PEDDLE 1/4 WAY DOWN AND IT DOES NOT RESPOND . IT SHIFTS IN TO A HIGHER GEAR TO SOON THIS TRANSMISSION IN THESE TRUCK NEED TO BE RECALLED BEFORE SOMEONE GET HURT OR KILLED. YOU NEVER KNOW WHAT THEY GOING TO DO. GUESS ITS THE CAUSE OF THE VIBRATION AT 60 TO HIGHER ALSO. I TOOK IT TO DEALER TODAY AND THEY SAID ITS ALL NORMAL . HOW CAN IT BE NORMAL WHEN IT WAS NOT DOING IT WHEN I FIRST GOT IT. GUESS THAT IS THEIR ANSWER TO EVERY PROBLEM MAKES THEIR DAY EASER. WE THE PEOPLE OF RAM OWNERS NEED HELP .CAN ANYBODY HELP US WE PAY TO MUCH FOR THOSE TRUCKS FOR THEM TO RIDE LIKE THAT. AND FOR OUR PEACE OF MIND KNOWING THAT WE ARE CONTROLLING THE TRUCK NOT THE TRANSMISSION . DON'T WAIT TO HAVE IT RECALLED BECAUSE IT MIGHT BE YOU THAT GETS HIT BY A DEFAULTED TRUCK OR EVEN WORSE YOUR KID THAT IS WALKING INTO A STORE. ASKING FOR HELP BEFORE SOMETHING BAD HAPPENS. THANK FOR YOUR HELP!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525360July 17, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT AFTER SHIFTING INTO DRIVE, THE VEHICLE ACCELERATED WITHOUT MANUAL FORCE. AS A RESULT, THE CONTACT CRASHED INTO THE RIGHT SIDE OF THE CONTACT'S RESIDENCE. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 32. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10524156July 10, 2013
AIR BAGS, STRUCTURE:BODY, ENGINE
I WAS DRIVING MY SONS 2012 RAM 1500 4X4 CREW CAB WITH LESS THAN 20K ON THE ODOMETER BACK FROM TEXAS TO NORTH CAROLINA. I FELL ASLEEP AT THE WHEEL AND WE RAN INTO A PORTABLE TOW BEHIND HIGHWAY CONSTRUCTION SIGN, BOUNCED OFF A GUARD RAIL AND THEN ROLLED SEVERAL TIMES DOWN THE FREEWAY EMBANKMENT ON I-20 IN TUSCALOOSA ALABAMA. NOT ONE OF THE 6 AIRBAGS IN THE VEHICLE DEPLOYED. LUCKILY MY SON AND HIS TWO DAUGHTERS ESCAPED PRACTICALLY INJURY FREE, WITH ONLY MINOR ABRASIONS, HOWEVER I TOOK A BEATING TO THE HEAD AND AM STILL OUT OF WORK 1 MONTH LATER DUE TO HEAD/CONCUSSION INJURY. NONE OF THE SIDE CURTAIN AIRBAGS, SIDE IMPACT OR FRONTAL IMPACT AIRBAGS DEPLOYED. I DO HAVE PICTURES OF THE TRUCK, WHICH WAS TOTALED, TO VALIDATE THIS. I ALSO HAVE A COPY OF THE POLICE REPORT STATING NONE OF THE AIRBAGS DEPLOYED. WHAT SHOULD I DO? AND WHO ELSE SHOULD I CONTACT? *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10522754July 1, 2013
UNKNOWN OR OTHER
I HAD THE OIL CHANGED, ABOUT 9 DAYS EARLIER AND I WAS IN A DRIVE THRU WHEN ALL OF THE SUDDEN THE ENGINE STARTED KNOCKING HORRIBLY LOUD SOUNDED LIKE A DIESEL. IT HAPPENED ON A SATURDAY NIGHT SO I GOT OT HOME , I CALLED RHE DEALERSHIP AND THEY TOLD ME TO DRIVE IT IN , I TOLD THE SERVICE GUY THE ENGINE WAS GOING TO BLOW UP HE SAID OK BUT GET IT AS FAR AS U CAN. MY FRIEND FOLLOWED ME. THEY TOLD ME THEIR COMPUTER READ MISS DIRE IN CYLINDER1 AND WRONG ENGINE TYPE OIL FOR THE ENGINE. THEY PUT THE WRONG OIL IN MY NEW TRUCK AND LIED TO ME ABOUT THE PROCESS. NOW THE ENGINE HAS NEVER BEEN EVEN CLOSE TO AS GOPD AS IT WAS.. 2 NOW THE TRASMISSION IS GETTING BAD IT DOESNT SHIFT RIGHT AT ALL P.S. THAT WAS THE SECOND TIME THEY SCREWED UP THE ENGINE. I THOUGHT I WAS BUYING A RELIABLE VEHICLE!!! NOW WHAT DO I DO MY TRUCK HAS BARELY 11000 MILES ON IT!!!!!!!HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522351June 26, 2013
POWER TRAIN
2010 DODGE RAM 1500. CONSUMER WRITES IN REGARDS TO REAR AXLE PINION NUT RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. THE CONSUMER STATED IT HAS BEEN OVER SEVEN MONTHS, WITH NO ACTION BEING TAKEN ON CHRYSLERS PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521736June 25, 2013
POWER TRAIN, SUSPENSION
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE REAR PASSENGER SIDE TIRE BUCKLED AND FOLDED UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE AXLE, COIL SPRINGS, BRAKE CALIPER, RIM, BRAKE LINE, SPLASH SHIELD, AND THE HUB WOULD ALL NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE WOULD SIT LOWER TO THE GROUND ON THE PASSENGER'S SIDE AND APPEARED TO DRIVE AT AN ANGLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN FURTHER REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520593June 19, 2013
EXTERIOR LIGHTING
I BOUGHT THIS TRUCK NEW IN 2011 BUT I HAVE BEEN DEPLOYED TO AFGHANISTAN FOR THE LAST 1.5 YEARS AND THE TRUCK SITS IN THE SHOP MOST OF THE TIME. MY WIFE KEPT TELLING ME ON THE PHONE THAT WHEN SHE HAS TO DRIVE OUR TRUCK AT NIGHT IT WAS LIKE THE HEADLIGHTS WERE NOT EVEN TURNED ON AND SHE CAN NOT SEE THE ROAD AT NIGHT . I DROVE THE TRUCK ON MY R&R AND I WILL SAY THE TRUCK HAS SOME VERY VERY POOR HEADLIGHTS. IT'S LIKE A HEADLIGHT IS OUT OR SOMETHING BUT THEY BOTH WORK. THEY ARE BRIGHT BUT THE BEAM IS NOT FOCUSED OR SOMETHING, I COULD HARDLY SEE AT ALL DRIVING THE TRUCK AT NIGHT, THEY DON'T SHINE ANY DISTANCE DOWN THE ROAD. IF YOU DRIVE MORE THAN 50 MPH YOU ARE OUT DRIVING THE HEADLIGHTS CAPABILITY. I GOOGLED 2012 RAM HEADLIGHT ISSUES AND THERE IS A TON OF COMPLAINTS ABOUT HOW POOR THE HEADLIGHTS ARE ON THESE TRUCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520536June 18, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT STATED THAT THE PASSENGER'S SIDE OF THE VEHICLE WAS TWO INCHES LOWER THAN THE DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS; HOWEVER THE CAUSE OF FAILURE WAS NOT DETERMINED. THE FAILURE WAS REPORTED TO THE MANUFACTURER, WHO STATED THE VEHICLE WAS WITHIN SPECIFICATIONS. THE FAILURE MILEAGE WAS 4,000. THE CURRENT MILEAGE WAS 6,000. UPDATED 09-18-13 *BF THE RIGHT REAR SHOCK WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519300June 11, 2013
STEERING, SUSPENSION, STRUCTURE:BODY
I WAS DRIVING SLOWLY FORWARD IN A PARKING LOT. I TURNED LEFT AND MY LEFT TIE ROD BROKE. I WAS UNABLE TO MOVE AND HAD TO HAVE THE VEHICLE TOWED TO THE NEAREST DODGE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513437May 24, 2013
STEERING, SUSPENSION
I WAS BACKING OUT OF MY DRIVEWAY WITH THE WHEEL TURNED SLIGHTLY TO THE RIGHT. MY TRUCK FELT AS THOUGH IT HAD SHIFTED INTO 4WD. I STOPPED, MOVED FORWARD APPROXIMATELY FIVE FEET. STOPPED AND BACKED FIVE FEET. I THEN HEARD AN AIR LEAK. I LOOKED UNDER MY TRUCK AND FOUND THE TIE ROD HAD DISENGAGED, DROPPED INTO THE INSIDE OF THE RIM, AND PUNCTURED THE RIM. MY TRUCK WAS DISABLED AT THIS TIME AND I CALLED FOR A TOW TO THE DEALER. I RESEARCHED AND FOUND THIS TO BE AN ISSUE WITH THE 2008-11 RAM TRUCK. THERE WAS A RECALL (L16). THIS IS AN EXTREMELY DANGEROUS FAILURE FOR ANYONE MOVING FORWARD AT NORMAL SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510959May 7, 2013
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT HE WAS UNABLE TO ENGAGE THE VEHICLE INTO LOCK MODE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE LOCKER GEAR KIT, ACTUATOR AND A CARRIER WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 17,000. ...UPDATED 06-19-13 *BF THE CONSUMER STATED THE RING AND PINION WERE NOT REPLACED, AS THE PARTS WERE ON BACK ORDER. UPDATED 06/27/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510738May 6, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, HE ATTEMPTED TO ACCELERATE BUT THE SPEED DID NOT INCREASE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND RESTARTED. THE VEHICLE FUNCTIONED PROPERLY FOR A MONTH BEFORE THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507082April 4, 2013
STEERING, SUSPENSION
PULLING INTO A PARKING SPOT AND TURNED WHEEL. LEFT LOWER TIE ROD BOLT SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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