Dodge Ram Complaints (2012)

1,397 consumer complaints on file.

#10610424July 22, 2014
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, STEERING
2012 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO FRONT END TIE ROD RECALL PART ISSUES. *SMD THE CONSUMER STATED HE RECEIVED THE RECALL NOTICE IN DECEMBER 2013. THE DEALER INFORMED HIM, THE PARTS WERE ON BACK ORDER. AS OF JULY 2014, THE PROBLEM WAS STILL NOT RESOLVED. *JB THE CONSUMER STATED THERE WAS A PROBLEM WITH THE EMISSION SYSTEM AND THE CHECK ENGINE LIGHT ILLUMINATED. THE PROBLEM WAS DIAGNOSED AS AN O2 SENSOR ISSUE. THE SENSOR WOULD BE REPLACED, AND 1-2 DAYS LATER THE CHECK ENGINE LIGHT WOULD ILLUMINATE AGAIN. THE O2 SENSOR WAS REPLACED SEVERAL TIMES. SOMETIME, TWICE IN ONE MONTH. UPDATED 10/01/14. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615393July 22, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. UPDATED 09/16/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614459July 18, 2014
STEERING, SUSPENSION
LEFT TIE ROD BALL STUD. STILL WAITING. WHAT GOOD IS A TRUCK I CANT USE AFRAID TO DRIVE COULD CAUSE LOSE OF STEERING. BOUGHT FROM ANDERSON DODGE IN ROCKFORD ILLINOIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614539July 18, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614552July 18, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614646July 18, 2014
STEERING
I HAVE RECEIVED TWO SAFETY RECALLS ON MY DODGE PICKUP. I TOOK IT TO MARTIN SWANTY DODGE IN KINGMAN, AZ.. THE FIRST TIME I WAS TOLD THE COMPANY HAD NOT INFORMED THEM OF WHAT THEY WERE TO DO TO FIX THIS PROBLEM. THE SECOND TIME I TOOK IT THERE THEY SAID THEY WOULD ORDER THE PARTS AND CALL ME WHEN THEY CAME IN. IT HAS BEEN TWO MONTHS AND I HAVE HEARD NOTHING. I FEEL THAT SINCE THE RECALL IS FOR A TIE ROD BALL THAT MAY CRACK, MY LIFE AND THE LIVES OF MY FAMILY ARE IN DANGER. I WANT THEM TO FIX IT. BUT, I SURE WOULD LIKE THEM TO DO IT SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610758July 15, 2014
STEERING
RECEIVED SAFETY RECALL AROUND JAN 2014 STATING THAT THE LEFT TIE ROD BALL STUD ON MY TRUCK MAY FRACTURE. CONTACTED MIRACLE CHRYSLER DODGE JEEP IN GALLATIN, TN IN FEB 2014 AND WAS TOLD THAT THE PARTS ARE NOT AVAILABLE DUE TO HIGH DEMAND AND THAT THEIR SERVICE DEPARTMENT WOULD CALL ME WHEN THE PART CAME IN. I HAVE CALLED MULTIPLE TIMES WITH THE SAME RESULTS. I TOOK MY TRUCK IN ON MAY 20, 2014 FOR ROUTINE SERVICE AND WAS TOLD THAT PARTS WERE ORDERED ON THAT DAY TO FIX THE RECALLED LEFT TIE ROD BALL STUD. AFTER NO FOLLOW UP FROM THE DEALER, I WENT BACK TO THE SERVICE DEPARTMENT ON JULY 10, 2104 AND WAS TOLD THAT I HAD 21 OTHER CUSTOMERS AHEAD OF ME WAITING ON THE SAME RECALL. MOREOVER, THE DEALERSHIP STATED THAT THEY WERE ONLY GETTING ENOUGH PARTS IN TO SERVICE ONLY 4 TRUCKS PER MONTH. THIS TRANSLATES TO AT LEAST A 5 MONTH WAITING PERIOD. THIS IS UNACCEPTABLE AND UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610175July 13, 2014
STEERING
THIS COMPLAINT IS IN REGARDS TO OUR SAFETY RECALL NOTICE FOR A LEFT TIE ROD BALL STUD. UPON EXAMINATION BY OUR LOCAL DEALERSHIP, IT WAS DETERMINED OUR VEHICLE WAS IN NEED OF REPAIR. WE WERE THEN TOLD THE PART WOULD TAKE AT LEAST A MONTH TO COME IN, AND UNTIL THEN, WE WOULD BE DRIVING AT OUR OWN "RISK" AND THE PICKUP COULD CRASH WITHOUT WARNING. BEING A MOTHER OF THREE, WE OBVIOUSLY WOULD NOT TAKE THIS CHANCE, AND ARE NOW WITHOUT A VEHICLE FOR AT LEAST A MONTH. WE FIND IT REPREHENSIBLE THAT DODGE WOULD LEAVE IT'S CUSTOMERS STRANDED FOR AN UNACCEPTABLE AMOUNT OF TIME, WITHOUT OFFER OF A RENTAL OR ANY OTHER COMPENSATION FOR THIS DANGEROUS INCONVENIENCE. THE NEXT TIME I NEED A VEHICLE, I WILL BE PASSING BY THE DODGE DEALERSHIP. HORRENDOUS LACK OF RESPONSIBILITY BY A COMPANY WHO IS ONLY INTERESTED IN THEIR BOTTOM LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609199July 9, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V528000(STEERING). THE CONTACT STATED THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609444July 9, 2014
SUSPENSION, STEERING
RECEIVED SAFETY RECALL AROUND MARCH OF 2012 N49 LEFT TIE ROD BALL STUD MAY FRACTURE. CONTACTED HUNTER DODGE IN LANCASTER, CA AND WAS TOLD THAT THE PARTS ARE NOT AVAILABLE DUE TO HIGH DEMAND AND HUNTER DODGE WOULD CALL ME WHEN THEY PART COMES IN. I HAVE CALLED 3 TIMES WITH THE SAME RESULTS. I JUST RECEIVED A SECOND RECALL TELLING ME TO HAVE THE SERVICE DONE. CONTACTED SERVICE DEPARTMENT AND GOT THE SAME RUN AROUND WITH NO PROMISE THAT THE PART WOULD BE AVAILABLE. I CONTACTED HADDAD DODGE IN BAKERSFIELD AND AN APPOINTMENT HAS BEEN SET FOR 7-27-14 AT 7:30 AM. SOME ONE NEEDS TO INVESTIGATE HUNTER DODGE AND FIND OUT WHY I HAVE TO DRIVE AN UNSAFE VEHICLE BECAUSE THEY CANNOT GET THIS TIE ROD BALL STUD. IT HAS BEEN 5 MONTHS SINCE MY FIRST CONTACT AND THEY STILL CAN'T SERVICE THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608899July 8, 2014
SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL
WHILE DRIVING DOWN THE ROAD THE ENGINE SUDDENLY DIES. ALL POWER STEERING, BRAKES, ETC ARE GONE. I HAVE TO COAST TO A STOP AND RESTART THE VEHICLE. THIS HAS HAPPENED AT LEAST 6 TIMES SINCE PURCHASING THE VEHICLE IN AUGUST OF 2012. ONE DAY IT HAPPENED SEVERAL TIMES IN SUCCESSION. THE MOST RECENT INCIDENT TOOK PLACE ON JUNE 5, 2014. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY WILL NOT DO ANYTHING AS THEY CAN NOT RECREATE THE ISSUE WHILE IT IS IN THE SHOP. I AM VERY CONCERNED AS THIS IS THE SAME ISSUE THAT IS HAPPENING WITH THE CURRENT HUGE GM RECALL INVOLVING FAULTY IGNITION SWITCHES . I PULL A TRAVEL TRAILER WITH THIS VEHICLE AND THIS IS A VERY DANGEROUS ISSUE TO HAVE HAPPENING. UP UNTIL NOW IT HAS NOT HAPPENED WHILE TOWING THE TRAILER BUT I AM EXTREMELY CONCERNED FOR MY SAFETY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608924July 8, 2014
ENGINE, UNKNOWN OR OTHER
WHEN DRIVING AT SLOW SPEEDS ( 0 - 45 MPH ) OR STOPPED DEISEL EXHAUST ENTERS THE CAB THROUGH THE AIR VENTS DUE TO A LEAK UNDER THE HOOD. I HAVE BEEN TOLD THAT THIS IS NORMAL BY THE DEALER AND THE MANUFACTURE'S REP. THE TRUCK HAS SPENT A TOTAL OF 35 DAYS IN THE SHOP SO FAR, WITH NO RESOLUTION. I HAVE TRIED TO LEMON LAW THE TRUCK BUT SINCE THE DEALER REFUSES TO CHANGE ANY PARTS, I CANNOT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608734July 7, 2014
STEERING
RECEIVED RECALL NOTICE FOR LEFT TIE ROD BALL STUD ON TRUCK THAT MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS. THIS COULD CAUSE LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. VEHICLE WAS BROUGHT TO SERVICE CENTER FOR REPLACEMENT. PARTS WERE NOT AVAILABLE. SIX MONTHS LATER...PARTS ARE STILL NOT AVAILABLE. SAFETY RECALL N49/NHTSA 13V-529. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608742July 7, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT STATED THAT HE HAD CONTACTED THE DEALER AND THE MANUFACTURER NUMEROUS TIMES AND AN ESTIMATED TIME FOR WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS WAS UNAVAILABLE. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607953July 3, 2014
STEERING
I HAVE RECEIVED MY SECOND NOTICE TO GET THE RECALL FIX N49 I HAVE BEEN ON MY DEALERS LIST SINCE THE FIRST NOTICE WHICH I GOT IN DECEMBER 2013. THE DEALER TOLD ME I WAS NUMBER 15 ON THE LIST, I CALLED IN MARCH AND ASKED WAS GOING ON AND THEY SAID CHRYSLER RELEASED PARTS THEN RECALLED THOSE AND THEY HAVEN'T GOT ANY NEW ONES. IF THIS RECALL IS SO IMPORTANT AND CAN CAUSE YOU TO CRASH WHY ARE THEY NOT FIXING THEM FASTER. THIS SHOULDN'T BE HAPPENING THAT WE HAVE TO WAIT THIS LONG TO GET A RECALL FIXED. SOMETHING NEEDS TO BE DONE ABOUT THEM NOT GETTING THE PARTS OUT QUICKER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608080July 3, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V529000(STEERING) WAS RECEIVED APPROXIMATELY ONE YEAR AGO. THE CONTACT CALLED THE DEALER AND MANUFACTURER ON MULTIPLE OCCASIONS AND WAS INFORMED THAT THE PARTS WERE STILL NOT AVAILABLE TO REPAIR THE VEHICLE. THERE WERE NO FAILURES. UPDATED 10/7/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607747July 2, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING), BUT THE PARTS WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER STATED THAT THE CONTACT WAS NUMBER THIRTY ON THE WAITING LIST TO RECEIVE THE PARTS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607264July 1, 2014
STEERING
RECALL NOTICE ON MY TRUCK FOR A TIE ROD. SPOKE TO THE DEALERSHIP ON SEVERAL OCCASIONS AND HAVE BEEN TOLD THE PART WAS ON ORDER, THEN PART WAS BACKORDERED, THEN PART THAT WAS SUPPOSED TO REPLACE THE RECALL PART WAS ALSO RECALLED, THEN THE NEW PART WAS ORDERED, ETC... EXCUSES, EXCUSES. THIS NOT ONLY AFFECTS MY TRUCK BUT MY HUSBANDS AND MY FATHERS AS WE ALL PURCHASED SEPARATE NEW 2012 RAM 3500 4X4 CREWCAB DUALLYS (3 TRUCKS TOTAL) ON THE SAME DAY. WE HAUL HORSES AND OTHER LIVESTOCK COMMERCIALLY AS WELL AS HEAVY EQUIPMENT SO SAFETY ON THE ROADWAY IS OF THE UTMOST IMPORTANCE NOT ONLY TO US BUT TO THE OWNERS OR AGENTS OF THE HORSES/LIVESTOCK (SOMETIMES THE HORSES ARE VALUED AT MORE THAN $100,000 EACH), AND TO THE GENERAL PUBLIC SHARING THE ROAD. OUR CLOSE FRIEND, WHO HAS HORSES AS WELL AND HAULS HER TRAILER OFTEN, PURCHASED A NEW RAM TRUCK 3500 JUST PRIOR TO OUR PURCHASE. HER TRUCK WAS EFFECTED BY THE RECALL AND SHE WAS HAVING THE SAME ISSUES WITH THE DEALERSHIP AND PARTS AS WE ARE, INCLUDING HER RECALL PART WAS PUT ON SOMEONE ELSE'S VEHICLE PRIOR TO HER SCHEDULED APPOINTMENT, SO SHE SUBMITTED A CALL OR LETTER TO CORPORATE AND THE SITUATION WAS RESOLVED IMMEDIATELY. WE HAVE BEEN OVERLY PATIENT WITH THIS AND REQUEST THAT THIS ISSUE BE RESOLVED IN A TIMELY MANNER WITHOUT ADDITIONAL EXCUSES. THIS IS A SAFETY ISSUE AS WELL AS A LIABILITY ISSUE. PLEASE RESPOND TO THIS REQUEST AS SOON AS POSSIBLE. WE LOVE OUR RAM TRUCKS AND WOULD HATE TO LOOK TO OTHER MANUFACTURERS IN THE FUTURE SIMPLY FOR THE LACK OF CUSTOMER SERVICE RECEIVED FROM DODGE. WE HAVE HAD EXCELLENT CUSTOMER SERVICE FROM THE DODGE DEALERSHIP IN KERNERSVILLE, NC, HOWEVER THAT IS APPROXIMATELY 3 HOURS AWAY FROM OUR HOME SO HAVING OUR TRUCKS SERVICED THERE IS INCONVENIENT. THE DEALERSHIP WE DEAL WITH IS JOHN HEISTER DODGE IN LILLINGTON, NC AS IT IS A 20 MINUTE DRIVE, HOWEVER THE CUSTOMER SERVICE IS DISAPPOINTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607279July 1, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607594July 1, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE REPAIR EXCEEDED THE REASONABLE TIME. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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