Dodge Ram Complaints (2012)

1,397 consumer complaints on file.

#10626276August 19, 2014
STEERING
WE RECEIVED A SAFETY RECALL NOTICE N49/NHTSA 13V-529 REGARDING OUR DODGE 2500. WE BEGIN THE PROCESS TO HAVE IT REPAIRED IN JANUARY WITH OUR LOCAL DEALER. IN APRIL WE FINALLY GOT IN TO HAVE IT INSPECTED. WE DO HAVE THE FAULTY LEFT TIE ROD BALL STUD THAT NEEDS REPLACING. OUR LOCAL LINWOOD CHRYSLER DEALER TELLS US, IN SEVERAL ATTEMPTS TO HAVE THE WORK DONE, THAT THEY HAVE ONLY RECEIVED 2 PARTS FROM CHRYSLER. WHEN WE CONTACTED THE 2ND DEALER THEY TOLD US A SIMILAR SITUATION. WE HAVE WENT FROM # 7 ON THE LIST, TO # 31, AND NOW ARE # 41. WHEN WE CONTACTED CHRYSLER WE WERE TOLD THAT 5-6 OF THESE REPAIR PARTS ARE SHIPPED WEEKLY TO EACH DEALERSHIP WITH WAITING LIST. WE HAVE FOUND THAT CHRYSLER IS SHIPPING ONE PART EVERY 21 DAYS TO SOME DEALERSHIPS, SOMETIMES. THEY REPEAT THE SAME "FAIR DISTRIBUTION" LINE TO US, THE CUSTOMER, AND I HAVE NO IDEA WHAT THEY ARE TELLING THEIR DEALERS. WE HAVE NOT DROVE THIS EXPENSIVE, FAULTY TRUCK FOR 8 MONTHS BECAUSE OF THIS SAFETY ISSUE. WE ARE UNHAPPY ABOUT THE LIES OF "PARTS ON ORDER". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626408August 19, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER STATED THAT THERE WAS A WAITING LIST TO HAVE THE VEHICLE REPAIRED. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622204August 14, 2014
POWER TRAIN:AXLE ASSEMBLY
TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. WHILE DRIVING APPROXIMATELY 65 MPH, THE ADAPTER THAT SECURED THE AXLE ASSEMBLY FRACTURED AND CAUSED THE STEERING WHEEL TO LOCK. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V239000 (POWER TRAIN). THE DEALER VERIFIED THE FAILURE AND STATED THAT THE AXLE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT BELIEVED THAT THE REMEDY WAS INADEQUATE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. ....UPDATED 09-03-14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621930August 13, 2014
ELECTRICAL SYSTEM
ON JULY 8, 2014 MY 2012 RAM 1500 CAUGHT FIRE WHILE PARKED IN MY DRIVEWAY AT HOME. THE VEHICLE WAS LAST OPERATED ON THE EVENING OF JULY 7, 2014. AT APPROXIMATELY NOON ON JULY 8, 2014 WHILE WORKING ON MY COMPUTER INSIDE MY HOUSE I DETECTED THE ODOR OF BURNING PLASTIC. I ASSUME IT WAS INITIALLY ORIGINATING FROM INSIDE MY HOUSE. AFTER INVESTIGATING I WALKED OUTSIDE AND FOUND THAT THE INTERIOR OF MY TRUCK WAS ON FIRE. I PUT OUT THE FIRE AND IMMEDIATELY CALLED THE LOCAL FIRE DEPARTMENT WHO RESPONDED TO ENSURE THAT THE FIRE WAS COMPLETELY OUT. I IMMEDIATELY CONTACTED MY INSURANCE COMPANY IN ADDITION TO THE LOCAL DEALER, JEFF D'AMBORSIO AUTO GROUP, I SPOKE WITH THE SERVICE MANAGER WHO IN TURN CONTACTED HIS REGIONAL MANAGER FOR GUIDANCE. I RECEIVED A LETTER DATE JULY 10, 2014 FROM THE CHRYSLER CUSTOMER CLAIMS RESOLUTION GROUP ADVISING THEY WERE IN THE PROCESS OF REVIEWING MY FILE. I WAS CONTACTED BY THE RESOLUTION GROUP AND ADVISED THE FILE WAS BEING TURNED OVER TO A GROUP, ISG, FOR FURTHER INVESTIGATION IN RESOLUTION. CHRYSLER ARRANGED TO HAVE THE VEHICLE TOWED ON JULY 12, 2014 TO THE JEFF D' AMBROSIO DEALERSHIP WHERE A REPRESENTATIVE FROM CHRYSLER WAS TO INSPECT THE VEHICLE. THAT INSPECTION TOOK PLACE ON TUESDAY, JULY 15TH. THE ORIGIN OF THE FIRE ACCORDING TO THE INSURANCE COMPANY FIRE INVESTIGATOR ORIGINATED IN THE PASSENGER SIDE DOOR PANEL AND RESULTED IN TOTAL DAMAGES OF $23,000 WHICH THE INSURANCE COMPANY DEEMED A TOTAL LOSS. MY INSURANCE COMPANY SETTLED A CLAIM BY PAYING OFF THE LOAN BALANCE OF $19,500 AND SUBMITTED A CHECK TO ME FOR THE EXCESS TO COVER THE VALUE OF THE VEHICLE. UNFORTUNATELY I AM NOT PROVIDED RESULTS OF THE INVESTIGATION PERFORMED AT THE DEALERSHIP BY THE REPRESENTATIVE FROM CHRYSLER. THE CASE NUMBER ASSIGNED BY CHRYSLER [XXX]. AS OF TODAY, AUGUST 13 I HAVE NO RESOLUTION DIRECTLY FROM CHRYSLER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10621675August 12, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT WAS CONCERNED ABOUT THE SAFETY RELATED ISSUE OF THE POTENTIAL FAILURE TO THE DRIVER SIDE TIE ROD ASSEMBLY, WHICH COULD POTENTIALLY LEAD TO A CRASH. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621491August 11, 2014
SERVICE BRAKES
I WAS DRIVING DOWN THE HIGHWAY 97 CLOSE TO PRINCE GEORGE, CANADA,I HEARD A LOUD SCRATCHING SOUND WHICH I THOUGHT TO BE WORN OUT BRAKE PADS. IT WAS SUNDAY EVENING AND ALL DEALERS WHERE CLOSED. WHEN I CALLED THE DODGE DEALERSHIP NEXT MORNING(I SPENT THE NIGHT IN TOWN) THEY COULD NOT ASSIST ME BECAUSE THEY WERE BOOKED. SO I WENT TO A GARAGE WHO COULD TAKE ME IN. I WAS TOLD THE BRAKE PADS WHERE NOT TO BAD BUT THE DRIVE SHAFT WAS RIPPED OUT OF THE CASING AT THE CENTRE OF THE VEHICLE AND THE VEHICLE WAS NOT DRIVABLE. I CALLED THE CHRYSLER CUSTOMER SERVICE AND THEY SAID I HAD TO WAIT TILL THEY COULD LOOK AT IT NEXT DAY(DAY 2). AND EVEN IF IT WOULD TAKE ANOTHER DAY. I THEN TOLD THE LOCAL REPAIR SHOP TO FIX IT UP SINCE I HAD TO LITTLE KIDS ALREADY WAITING TO GET HOME. CHRYSLER SAID THEY WOULD NOT REIMBURSE ME THAT I FOLLOW THEIR GUIDELINES OR THEY WOULD NOT GIVE BACK ANY MONEY. THERE I AM WITH A $85000 VEHICLE AND AN EXTENDED WARRANTY FOR $4000 AND THEY WOULD REFUSE TO HELP ME RATHER LET ME AND MY FAMILY WAIT FOR TWO DAYS. ANOTHER ISSUE IS A RECALL THAT WAS SUPPOSED TO BE FIXED AT THE FRONT END BUT THEY HAVE ACCORDING TO MY CHRYSLER DEALER BEEN ABLE TO GET THE PARTS IN. BY NOW BOTH FRONT BALL JOINTS ARE LOOSE AND THE FRONT END IS SHAKEN EVEN HERE THEY HAD NO ANSWER FOR THE 14 MONTH DELAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621017August 8, 2014
STEERING
I WAS NOTIFIED BY LETTER CONCERNING RECALL N49 / NHTSA 13V-529 IN DECEMBER 2013 TO SETUP AN APPOINTMENT WITH THE LOCAL DEALER AFTER JANUARY 6, 2014. AT FIRST, I WAS TOLD "NO PARTS, TRY AGAIN IN 2 WEEKS", THEN "NO PARTS, COME BACK AT END OF FEBRUARY", THEN "NO PARTS, WE'VE PUT YOU ON THE LIST, YOU'LL GET CALLED WHEN WE KNOW MORE". AFTER WAITING 3 MONTHS OF NOT HEARING ANYTHING, I STOPPED BY THE LOCAL DEALERSHIP AGAIN JUST TO GET "WE LOST THE LIST, BUT HAVE A PALLET OF PARTS; HOWEVER THEY ARE CONFIRMED FOR THE LOCAL MILITARY VEHICLE FLEET THAT WAS BROUGHT IN LAST WEEK. WE'LL CALL YOU IF AND WHEN WE GET SOMETHING, BUT IT COULD BE ANOTHER YEAR." I HAVE PUT 14000 MILES ON THE TRUCK IN ALL SORTS OF SITUATIONS THAT COULD RESULT IN A FAILURE AND DRIVE AT LEAST 100 MILES A DAY. THE CUSTOMER SERVICE AFFILIATED WITH THIS RECALL IS ABYSMAL AT BEST. THE RECALL ASSISTANCE CENTER HAS BEEN OF NO ASSISTANCE IN GETTING THE REPAIRS HANDLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619553August 7, 2014
STEERING
TL * THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. DUE TO THE HIGH DEMAND AND MAGNITUDE OF THE RECALL, THE DEALER STATED THAT THEY COULD NOT SUPPLY THE PART IN A TIMELY MANNER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619413August 6, 2014
STEERING
WE HAVE TRIED TO HAVE RECALL COMPLETED FOR 6 MONTHS WITH NO SUCCESS. THIS IS A COMPANY WORK TRUCK THAT IS DRIVEN HARD EVERYDAY AND ON THE ROAD 6 HOURS A DAY. WE HAVE 2 MORE UNITS IN OUR FLEET AND HAVE NOT HAD ANY SUCCESS GETTING RECALLS CCOMPLETED ON ANY OF THE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617582July 30, 2014
STEERING
RECEIVED SAFETY RECALL FROM DODGE ABOUT STEERING. THE RECALL STATES THAT THE DEALER "WILL REPAIR" THE VEHICLE. TO DO THIS THE DEALER "WILL REPLACE STEERING COMPONENTS". LEE DODGE IN WESTBROOK MAINE, WANTS ME TO BRING THE TRUCK TO THEM SO THE SERVICE WRITER CAN LOOK UNDER THE TRUCK TO "DETERMINE" IF IT NEEDS REPAIR!! THE RECALL NOTICE HAS ALREADY TOLD ME THAT THE TRUCK DOES INDEED NEED REPLACEMENT PARTS. ARE WE TO DRIVE THE TRUCK UNTIL AN ACCIDENT HAPPENS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617314July 29, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615468July 28, 2014
STEERING
2012 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO RECALL AND DEALERSHIP PROBLEMS. *SMD THE DEALER INFORMED THE CONSUMER, THE RECALL KIT TO PERFORM THE RECALL HAD BEEN RECALLED. THE CONSUMER NEVER HEARD BACK FROM THE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616714July 28, 2014
EXTERIOR LIGHTING
FACTORY HEADLAMPS ARE EXTREMELY DIM AND, IN MY PERSONAL OPINION, POSE A SAFETY CONCERN. PLEASE LOOK INTO THIS AS A QUICK INTERNET SEARCH REVEALED THAT THERE ARE COUNTLESS OTHERS CONCERNED ABOUT THIS FLAW AS WELL. THANK YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616765July 28, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616811July 28, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT MADE NUMEROUS CALLS TO SCHEDULE THE RECALL REPAIR AND THE VEHICLE HAD STILL NOT BEEN INSPECTED NOR REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT STATED THAT THE VEHICLE WAS PULLING TO THE LEFT UPON APPLYING THE BRAKE PEDAL TO NO AVAIL. THE CONTACT WAS EXPERIENCING THE FAILURE WHILE WAITING TO RECEIVE THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616229July 25, 2014
STEERING
TL* THE CONTACTS OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THE CONTACT THAT THE PART WAS UNAVAILABLE AND NEEDED TO BE ORDERED. THE CONTACT MENTIONED THAT TWO NOTIFICATIONS WERE RECEIVED ABOUT THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616302July 25, 2014
SERVICE BRAKES
BRAKE SYSTEM FAILED TO STOP VEHICLE WHEN APPROACHING RED LIGHT. WAS ABLE TO APPLY EMERGENCY BRAKE WHICH IMMEDIATELY STOPPED THE VEHICLE BEFORE AN ACCIDENT OCCURRED. IMMEDIATELY LOOK VEHICLE TO DODGE DEALER WHO OVERLOOKED BRAKE SYSTEM FOR LEAKS AND AIR IN BRAKE LINES. DEALER SAID NOTHING WAS FOUND BUT THAT THEY HAVE SEEN SITUATIONS WHERE THE BRAKES CAN BECOME 'SOFT' WHILE SLOWLY APPLYING THE BRAKES AND THEY EVEN HAD A FANCY NAME CALLED 'BRAKE CONTINUOUS TRAVEL' OR SOMETHING SIMILAR. I EXPLAINED THAT SOFT BRAKES AND FAILED BRAKES ARE TWO DIFFERENT THINGS AS FAILED BRAKES DO NOT STOP THE VEHICLE. THEY SAID IF IT OCCURS AGAIN BRING IT BACK TO DEALER, THIS MAY NOT BE POSSIBLE IF IT HAPPENS AT THE WRONG TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616309July 25, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616323July 25, 2014
STEERING
I HAVE BEEN TRYING SINCE JANUARY 6TH 2014 TO GET MY LEFT TIE ROD REPLACED DUE TO A RECALL. RECALL # N49/NHTSA13V-529. I HAVE RECEIVED TWO NOTICES NOW AND THE DEALER KEEPS TELLING ME HE DOES NOT HAVE PARTS TO FIX MY TRUCK. I HAD A SIMILAR FAILURE ON MY 2007 DODGE RAM 2500 WHICH RESULTED IN IT BEING TOTALED. I HAVE GOTTEN NO RESPONSE FROM DODGE OR THE DEALER WHEN THIS RECALL WILL BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615926July 24, 2014
TIRES
WHILE DRIVING MY 2012 DODGE RAM 2500 ON A FOUR LANE HIGHWAY THE FRONT RIGHT FIRESTONE TRANSFORCE TIRE BLEW OUT. THE BLOW OUT WAS IMMEDIATE AND UNEXPECTED. THE TRUCK CAREENED FROM MEDIAN TO MEDIAN BARELY MISSING ANOTHER VEHICLE UNTIL I WAS FINALLY ABLE TO BRING IT UNDER CONTROL. I AM A VERY EXPERIENCED DRIVER, KNEW NOT TO HIT THE BRAKES AND BELIEVE THAT A LESS EXPERIENCED PERSON MAY HAVE HAD A WORSE OUTCOME. I DO HAVE PICTURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Ram