Dodge Ram Complaints (2012)

1,397 consumer complaints on file.

#10632859September 17, 2014
STEERING, POWER TRAIN, FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
2012 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO TIE ROD ASSEMBLY RECALL ISSUES. *SMD THE CONSUMER ALSO EXPERIENCED LOSS OF POWER. THE CONSUMER STATED THERE WERE TIMES, WHERE HE COULDN'T OBTAIN A SPEED GREATER THAN 40 MPH. ALSO, HE WAS EXPERIENCING POOR FUEL ECONOMY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633089September 15, 2014
POWER TRAIN
VEHICLE WAS IN AUTOMATIC DRIVE, NOT MANUAL. ALL OF A SUDDEN THE TRANSMISSION DROPPED INTO 4TH GEAR. I STOPPED, PUT THE TRUCK IN PARK, AND TURNED THE VEHICLE OFF. WAITED TWO MINUTES AND TURNED THE VEHICLE BACK ON. PUT THE TRANSMISSION INTO DRIVE AND IT STAYED IN 4TH GEAR AND WOULD NOT COME OUT. ENGINE LIGHT DID NOT COME ON UNTIL AFTER VEHICLE WAS TURNED OFF AND THEN BACK ON. I DISCONNECTED THE BATTERY TO TRY A RESET AND THAT DID NOT WORK EITHER. COMPUTER READING STATED SHIFT SOLENOID MALFUNCTION. THIS OCCURRED WHILE DRIVING ON THE HIGHWAY WITH THREE KIDS IN THE TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632466September 11, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631813September 9, 2014
STEERING
VEHICLE INSPECTED IN JUNE '14 BY CLOSEST DEALERSHIP, 90 MILES ONE WAY, AS RECALL NOTICE REQUIRES SERVICE REP REPORTED REPLACEMENT REQUIREMENT AND WILL INFORM ME WHEN PARTS ARRIVE. NO REPLY, CALLED SERVICE CENTER SEPT 8 TO BE TOLD THEY STILL DO NOT HAVE PARTS FROM CHRYSLER. I CALLED CHRYSLER GROUP RECALL ASSISTANCE CENTER AT 1-800-853-1403, TALKED TO "DENNIS" WHO STATED PARTS ARE NOT READLY AVAILABLE AND SOMEWHAT BLAMED THE DEALERSHIP AND DIDN'T KNOW WHEN PARTS WOULD BE SENT. I TRAVEL BAJA MEXICO AND EXPECTED THIS TO BE REPAIRED PRIOR TO OCT 15 IS THERE TRULY A PROBLEM OR NOT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631574September 8, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630316September 3, 2014
STEERING
PLEASE NOTE THAT OVER A YEAR AGO I RECEIVED A POSTCARD STATING I NEED TO TAKE MY VEHICLE IN FOR A RECALL. I HAVE TRIED TO GET THIS RECALL FIXED BUT ALL CHRYSLER DEALERSHIPS TELL ME I'M ON A WAITING LIST BECAUSE EACH PLACE ONLY GETS A FEW PER MONTH. HOW CAN THIS BE SAFE? I KEEP GETTING POSTCARDS FROM CHRYSLER ASKING WHY I HAVEN'T COMPLETED THE RECALL FIX? PLEASE TELL ME WHAT ELSE I AM SUPPOSE TO DO? I HAVE EXHAUSTED ALL EFFORTS WITH 3 DIFFERENT DEALERSHIPS TO TRY AND GET THIS PROBLEM FIXED. WHY IS CHRYSLER ONLY MAKING A FEW AVAILABLE TO EACH DEALERSHIP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630073September 2, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630237September 2, 2014
STEERING
I PURCHASED MY VEHICLE NEW AND WAS NOT NOTIFIED ABOUT A RECALL FOR THE TIE ROD ENDS. AFTER LEARNING OF THE RECALL I CONTACTED MY LOCAL DEALER ONLY TO DISCOVER THEY HAVE NO PARTS TO MAKE THE REPAIRS AND I AM APPROXIMATELY NUMBER 800 ON THE WAITING LIST. THIS RECALL IS A SAFETY ISSUE AND I FEEL THE MANUFACTURER SHOULD BE FORCED TO QUIT DRAGGING THEIR FEET AND GET THE NECESSARY PARTS TO THE LOCAL DEALERS FOR INSTALLATION. IT DOESN'T TAKE THIS LONG FOR THEM TO BUILD THOUSANDS OF COMPLETE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629315August 29, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT WAS ADDED TO A WAITING LIST. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/09/2014*LJ UPDATED 3/25/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629396August 29, 2014
AIR BAGS
TL* THE CONTACT OWNED A 2012 DODGE RAM 1500. WHILE DRIVING 60 MPH, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10629178August 28, 2014
VEHICLE SPEED CONTROL, STEERING, POWER TRAIN
WHILE DRIVING AT 60 MPH THE TRUCK FAILED TO DOWNSHIFT FOR AN INCLINE ON THE HIGHWAY LOOSING MOMENTUM. I DEPRESSED THE ACCELERATOR PEDAL TO THE FLOOR AND NOTHING HAPPENED. AT THIS POINT I SIGNALED TO MOVE ONTO THE SHOULDER WHILE THE TRUCK CONTINUED TO LOSE MOMENTUM. WHEN I TURNED THE STEERING WHEEL, IT WAS DIFFICULT TO MOVE AS IF I HAD LOST MY POWER STEERING TOO. THE BRAKES WORKED AND I STOPPED ON THE SHOULDER. I PLACED THE TRUCK IN PARK AND BACK TO DRIVE: NOTHING HAPPENED. I PLACED THE TRUCK IN PARK, TURNED IT OFF, WAITED A COUPLE MINUTES AND RESTARTED. THE TRANSMISSION AND STEERING NOW WORKED. AT NO TIME DID ANY WARNING LIGHT APPEAR ON THE DASH. I COULD HAVE CAUSED A SIGNIFICANT PILE UP ON THE FREEWAY DURING RUSH HOUR. SINCE NO WARNING LIGHTS APPEARED ON THE DASH--HOW DO I KNOW WHAT HAPPENED--OR MORE LIKELY, HOW WILL THE DEALERSHIP FIND THE ROOT CAUSE FOR THIS FAILURE. THIS BEHAVIOR IS DANGEROUS AND UNACCEPTABLE FOR A 2 YEAR OLD TRUCK WITH LESS THAN 15K MILES. I USE MY TRUCK TO SOMETIMES PULL A HORSE TRAILER. IF THIS INCIDENT HAPPENS AGAIN WHILE I AM TOWING THE OUTCOME WILL BE DISASTROUS. I AM NOW SCARED TO DRIVE MY TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628791August 27, 2014
WHEELS, TIRES
AFTER HAVING A BREAKDOWN, DUE TO ROAD DEBRIS DAMAGING A WHEEL / TIRE, I WAS LEFT STRANDED ON THE SIDE OF THE ROAD, AS I WAS UNABLE TO REMOVE MY SPARE TIRE AND CHANGE THE WHEEL AS MY EMERGENCY ROADSIDE JACK AND TOOLS TO LOWER THE SPARE TIRE WERE MISSING. I CONTACTED CUSTOMER SERVICE AND ADVISED THEM OF WHAT WAS GOING ON. THEY DECLINED TO HELP ME, AND FURTHER STATED THAT MOST VEHICLE DO NOT COME WITH SUCH ITEMS AS I HAVE ROADSIDE ASSISTANCE. I LET THE REPRESENTATIVE KNOW HE WAS INCORRECT IN MAKING SUCH A STATEMENT AS IT IS A REQUIREMENT AS FAR AS I WAS CONCERNED, MY MANUAL STATES I HAVE ONE, AS WELL AS THERE IS A PLACE FOR ONE TO GO, HOWEVER THE PACK IT'S SELF IS NOT THERE. HE THEN TOLD ME I SHOULD HAVE REPORTED THE PROBLEM SOONER. AFTER ASKING HIM HOW I WOULD HAVE KNOWN ABOUT IT UNTIL I HAD AN EMERGENCY, HE TOLD ME I SHOULD HAVE INSPECTED THE EQUIPMENT BEFORE PURCHASING THE VEHICLE. HE STATES SOMEONE MAY HAVE TAKEN IT, IF I LOANED OUT THE VEHICLE. AS THE CALL PROGRESSED AND HE WAS ABSOLUTELY SET ON NOT HELPING ME, I ASKED HIM WHEN HE LAST CHECKED ON HIS EMERGENCY EQUIPMENT, HE IN RETURN STATED WE WERE TALKING ABOUT MY VEHICLE AND WHAT I SHOULD HAVE DONE, NOT HIS OR WHAT OTHER PEOPLE DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628669August 27, 2014
STEERING
I SUBMITTED MY ORIGINAL RECALL NOTICE FOR THE REPLACEMENT OF THE LEFT TIE ROD END (N49/NHTSA 13V-529) TO TATE BRANCH DODGE IN ARTESIA NM ON OR ABOUT JANUARY 6, 2014 AND WAS TOLD AT THAT TIME I WAS FIRST ON THE LIST TO BE DONE. I STILL HAVE NOT BEEN CONTACTED BY THE DEALERSHIP REGARDING THE REPAIR. THIS IS BEGINNING TO CONCERN ME THAT THEY HAVE NO REGARD FOR ME OR MY FAMILIES SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628385August 26, 2014
WHEELS
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 60 MPH TOWING A TRAILER, THE HUB CAPS FLEW OFF. THE PROBLEM RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE HUBCAP BUT WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628039August 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628261August 25, 2014
STEERING, SUSPENSION
RECEIVED RECALL NOTICE ON TIE ROD ENDS COULD FAIL TOOK VEHICLE IN TO STEVE LANDERS DODGE IN LITTLE ROCK AR AND WAS TOLD PARTS ARE ON REORDER FROM FACTORY AND THEY ONLY RECEIVE PARTS TO FIX 4 TRUCKS A MONTH THAT THEY WOULD CALL ME WHEN MY TIME COMES UP ON WAITING LIST NEVER GOT THE CALL CARRIED TRUCK IN TODAY 8/25/2014 THEY SAID THEY REPLACED PARTS BUT CANNOT ALIGN FRONT END DUE TO BALL JOINTS ARE BAD TRUCK NOW HAS 42950 MILES TRUCK IS DANGEROUS TO DRIVE NOW IT PULLS TO THE RIGHT REAL BAD AND TRUCK IS ALL OVER THE ROAD THEY WILL NOT COVER UNDER WARRANTY OR RECALL BECAUSE MILEAGE IS PAST WARRANTY THIS IS DANGEROUS MAY CAUSE ACCIDENT PRIOR TO HAVING THIS DONE WHEN RECALL WAS GIVEN IT ONLY HAD 30000 MILES BUT DUE TO DELAYS IN GETTING PARTS IT IS PAST WARRANTY THIS APPEARS TO BE A COMMON PROBLEM WITH DODGE AND VERY DANGEROUS SOME ONE IS GOING TO GET HURT IF THIS PROBLEM IS NOT CORRECTED ON THESE VEHICLES . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627854August 24, 2014
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON THE FREEWAY AT 50MPH WENT TO ACCELERATE TO PASS A TRUCK AND NOTHING HAPPENED. DEAD PEDAL, A BIG TRUCK WAS COMING UP BEHIND ME AND HE HAD TO HIT THE BRAKES AS I WAS NOW IN THE LEFT LANE. HE WENT TO THE RIGHT TO AVOID ME. THIS HAS HAPPENED COUNTLESS TIMES. DEALER CANNOT FIGURE OUT THE PROBLEM, AS NO CODES ARE SET. THEY HAVE REPLACED THE APPS, WHICH IS THE GAS PEDAL, THE BRAKE LIGHT SWITCH, THE ECM, THE EGR. NONE OF THESE MADE A DIFFERENCE. BEEN BACK AT LEAST TEN TIMES FOR THEM TO PUT TRUCK ON THERE COMPUTER, AND NO CODES. THEY SAY, CAN'T FIX WHAT THEY DON'T SEE. DEALER LEFT THE WORK ORDER OPEN FOR A LONG TIME SO NO EVIDENCE OF ALL THE COME BACKS WERE RECORDED. DEALER IS 40 MILES AWAY. TWICE IN ONE MINUTE, ONE TIME ONLY TRUCK WOULD NOT MOVE FROM A STOPLIGHT. THIS ONLY HAPPENED ONE TIME. I CAN MAKE THE TRUCK DO ITS DEAD PEDAL THING, BUT ITS OUT OF WARRANTY. IT HAS SOMETHING TO DO WITH THE EXHAUST BRAKE. IT SOUNDS LIKE THE BRAKE IS ON, PUMPING THE PEDAL DOES NO GOOD, JUST PUT IT TO THE FLOOR WAIT 3 OR MORE SECONDS AND WILL DOWNSHIFT AND OFF WE GO. LIKE I SAID, WHEN GOING TO PASS, MOVING INTO THE LEFT LANE ON A HILL AND NOTHING HAPPENS, JUST A LITTLE SCARY. I THINK IT IS A SAFETY ISSUE, IT COULD CREATE AN ACCIDENT. REAR ENDED.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627436August 22, 2014
POWER TRAIN
TRAVELING CLOSE TO MAX LEGAL HIGHWAY SPEED FOR THE INTERSTATE HIGHWAY I WAS TRAVELING ON. FELT AND SOUNDED LIKE TWO FRONT TIRES BLEW AND WAS TRAVELING ON THE RIMS (SPARKS AND SOUNDS AND RESPONSIVENESS ON VEHICLE). PULLED OVER TO THE SHOULDER AND DISCOVERED THAT THE FRONT DRIVELINE GOING INTO THE FRONT DIFFERENTIAL HAD SEPARATED. IT WAS STILL ATTACHED TO THE TRANSFER CASE IN THE REAR. THE UNIVERSAL JOINT AND APPROXIMATELY ONE FOOT OF DRIVE SHAFT WAS CHERRY RED. BEARING RACE WAS FOUND ON SIDE OF ROAD AND HAD STARTED A SMALL FIRE (WAS PUT OUT BY DRIVER). APPARENT DAMAGE TO THE VEHICLE WAS A GOUGE OUT OF TRANSMISSION HOUSING (LESS THAN AN INCH AT A JOIN BOLT), SLIGHT DENT IN TRANSMISSION PAN, TORN (~2") TEAR IN DIFFERENTIAL WHERE DRIVE SHAFT ENTERS FRONT DIFFERENTIAL. DRIVE SHAFT AND WHAT IS LEFT OF FRONT BEARING ARE FREE TO TURN BY HAND. DIFFERENTIAL FLUID (ASSUMED) WAS COVERING MOST SURFACES ON UNDERCARRIAGE OF VEHICLE. UP TO ACCIDENT ALL APPEARED NORMAL EXCEPT FOR A SLIGHT INTERMITTENT INCREASE IN ENGINE RPM (200-300 RPM) ABOUT 5 MILES PRIOR, ONCE WHILE CLIMBING A HILL EASTBOUND OUT OF SPOKANE ON INTERSTATE, AND JUST BEFORE FAILURE OF VEHICLE. VEHICLE AND BOTH RECOVERED PARTS AT DODGE DEALERSHIP IN KENNEWICK WA. INCIDENT REPORTED TO DODGE. DAMAGE TO HIGHWAY OBSERVED TO BE A GOUGE (2-3' LONG APPROX 2" MAX DEEP) OUT OF PAVED SHOULDER OF INTERSTATE. TRAFFIC TO HEAVY TO SAFELY CHECK ROADWAY, BUT NO APPARENT DAMAGE OBSERVABLE BY DRIVER FROM SHOULDER OF ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627146August 21, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. WHILE DRIVING 10 MPH, THE CONTACT COULD NO LONGER STEER THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE THE DRAG LINK BUSHING WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE CONSUMER STATED THE COMPANY IS IN POSSESSION OF FOUR DODGE 3500 TRUCKS. EACH TRUCK, WAS RECALLED UNDER THE STEERING RECALL, WHERE THE LEFT OUTER TIE ROD WAS REPLACED. IN ADDITION TO THE RECALL, THERE WERE FAILURES TO OTHER PARTS OF THE STEERING. ONE OF THE TRUCKS HAD TO BE TOWED ON AUGUST 25, 2014, BECAUSE THE BOLT SHEARED OFF THE PITMAN ARM END OF THE DRAG LINK. A PREVIOUS FAILURE OCCURRED ON AUGUST 9, 2014. UPDATED 09/25/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625679August 20, 2014
STEERING
2012 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO THE LEFT TIE ROD BALL STUD RECALL NOTICE. *SMD THE CONSUMER STATED THE RIGHT FRONT OUTER TIRE, WAS WEARING PREMATURELY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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