Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#10095339October 7, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING OIL GAUGE MOVED UP AND DOWN. TOOK THE VEHICLE TO BE SERVICED AT THE DEALERSHIP. CONSUMER WAS TOLD THERE WAS SLUDGE BUILD UP ON THE MOTOR. ALSO, IT WAS DUE TO IMPROPER MAINTENANCE. CONSUMER STATED THAT SHE HAD EVERY RECEIPT WHERE SHE HAS TAKEN THE VEHICLE IN FOR REGULAR OIL CHANGES. CONSUMER WAS CONCERNED BECAUSE SHE ONLY HAD THE VEHICLE FOR ONE YEAR, AND THIS SHOULD NOT BE HAPPENING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089471September 28, 2004
POWER TRAIN:AXLE ASSEMBLY
WHILE DRIVING 45 MPH ASPHALT TURNED INTO GRAVEL AND VEHICLE HYDRO PLANED, LANDED ON GRAVEL, AND PASSENGER'S SIDE ALUMINUM WHEELS BROKE. THE VEHICLE HYDRO PLANED, AGAIN, TWISTED, AND LANDED ON ROOF. THE VEHICLE WAS TOTALED. THE DRIVER SUSTAINED INJURIES, AND WAS TAKEN TO HOSPITAL FOR SURGERY. *AK *SC THE AXLE ASSEMBLY FAILED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10088047September 28, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
POWER STEERING WAS DEFECTIVE WHEN THE VEHICLE WAS RUNNING. STEERING WHEEL WILL NOT MOVE. DEALER HAS REPLACED THE POWER STEERING PUMP/HYDRO BOOST AND TWO HOSES. HOWEVER, PROBLEM RECURRED. *AK THE CONSUMER STATED THAT THE VEHICLE DOES NOT HAVE ANY POWER STEERING WHEN IDLEING AND SOMTIMES AT LOW SPEEDS. STEERING BOX HAS BEEN REPLACED BUT PROBLEM EXISTS. DEALER WILL NO LONGER SERVICE THE VEHICLE FOR THE SAME PROBLEM. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093061September 22, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
ON JULY 17, 2003, I PURCHASED A 2002 DODGE RAM 1500 QUAD CAB, VIN# [XXX], FROM HYDE PARK MOTORS, IN HYDE PARK, NY. IN OCTOBER OF 2003, I EXPERIENCED A PROBLEM WITH THE FRONT END SHAKING WHENEVER APPLYING THE BRAKES TO STOP THE VEHICLE. HYDE PARK MOTORS REPAIRED THE VEHICLE, AND STATED THE ROTORS WERE WARPED, WHICH CAUSED THE SHAKING IN THE FRONT END. I AGAIN RECENTLY NOTICED A SIMILAR SHAKING PROBLEM IN THE FRONT END WHILE APPLYING THE BRAKES. UPON BRINGING THE VEHICLE TO HYDE PARK MOTORS, THE SERVICE MANAGER CALLED TO ADVISE ME THAT THE ROTORS WERE WARPED YET AGAIN. I WAS THEN TOLD THAT WHEN THEY REPLACED THE ROTORS LAST YEAR, IT WAS DONE SO MERELY AS A MEASURE OF "GOOD WILL", AND THIS WAS A "WEAR AND TEAR" ISSUE THAT IS NOT COVERED UNDER WARRANTY. I THEN CALLED DAIMLER/CHRYSLER AT 800-992-1997 AND SPOKE WITH AN INDIVIDUAL BY THE NAME OF JOSH. I EXPLAINED THE SITUATION TO HIM, AT WHICH TIME HE CONTACTED HYDE PARK MOTORS TO INVESTIGATE THE ISSUE. UPON CALLING ME BACK, JOSH INFORMED ME THAT THIS WAS NOT OF ISSUE TO CHRYSLER AND IT WAS A "WEAR AND TEAR" SITUATION. UPON QUESTIONING THE FACT THAT THERE HAS BEEN ONLY 14,746 MILES SINCE THE ROTORS WERE LAST REPLACED, I REQUESTED TO SPEAK TO A SUPERVISOR IN ORDER TO ADDRESS A POSSIBLE RECURRING SAFETY ISSUE. I WAS ABRUPTLY TOLD BY JOSH THAT THERE IS NO SUPERVISOR AND HE IS PERMITTED TO MAKE THE DECISIONS THERE. NOT SATISFIED WITH THAT ANSWER, I CALLED ONCE AGAIN AND SPOKE WITH A SUBJECT BY THE NAME OF TOM. TOM ALSO CONTACTED HYDE PARK MOTORS AND GAVE ME THE SAME ANSWER AS I RECEIVED FROM JOSH. I AGAIN ASKED TO SPEAK TO A SUPERVISOR AND WAS REFUSED CONTACT WITH ANYONE ELSE. MY REPLY WAS SIMPLY THAT IT IS NOT NORMAL TO HAVE ROTORS REPLACED TWICE IN ELEVEN MONTHS, AND THIS IS HARDLY A "ROUTINE" SERVICE ISSUE. I AM CONCERNED THAT THIS MAY BE A SAFETY ISSUE WITH MY VEHICLE, AND DAIMLERCHRYSLER REFUSES TO ADDRESS MY CONCERN.*AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091386September 21, 2004
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING
ELECTRICAL - CANNOT CHARGE A CELL PHONE IN ANY OF THE RECEPTACLES. WORKS IN OTHER VEHICLES. TRANSMISSION - CHANGES GEARS VERY ROUGH, SOMTIMES ON ACCELERATION, ALL THE TIME WHEN DECELERATING. STEERING - AT TIMES THE STEERING DOES NOT WANT TO WORK. WILL NOT TURN, VERY HARD AS IF NO RACK AND PINION. TRUCK SLIDES OUT AT TIMES DURING TURNS, STEERING GETS PULLED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091296September 19, 2004
ELECTRICAL SYSTEM
MY COMPUTER SYSTEM WENT OUT IN MY 2002 DODGE RAM 1500 TRUCK. I SPOKE WITH AN INDIVIDUAL NAMED CHRIS ON 9/15/04 REF#12633025. THE MANUFACTURER WILL NOT TAKE ANY STEPS TO RECTIFY THIS PROBLEM BECAUSE I WAS TOLD THAT THERE AREN'T ANY RECALLS ON THE COMPUTER SYSTEMS IN THESE TRUCKS. IT'S GOING TO COST ME $600.00 TO GET THIS PROBLEM WITH MY LEMON FIXED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091226September 18, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 DODGE RAM 1500 4X4 - BRAKE SHIMMY / SHAKE, REDUCED BRAKING POWER. ROTORS REPLACED TWICE IN 20,000, PROBLEM STILL HAPENNING. COULD NOT STOP QUICKLY ALMOST CAUSING A SEVERE ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091062September 15, 2004
ENGINE AND ENGINE COOLING
PURCHASED 2002 QUAD CAB WITH 23 MILES FORM TURLOCK AUTO PLAZA IN APRIL 2002, STARTED NOTICING PROBLEMS RIGHT AWAY, DOOR LOCKS NOT UNLOCKING, WINDOWS NOT OPERATING, ENGINE STALLING, TRANSMISSION SLIPPING, RADIO INTERMITTANTLY WORKING, ETC... VISITED 3 LOCAL DEALERSHIPS. FINAL DIAGNOSIS "GREMLINS" ??? CANNOT DUPLICATE PROBLEM . EVEN THOUGH THEY THEMSELVES NOTED THE TRANSMISSION SLIPPING. ON AUGUST 27, 2004 ENGINE "BLEW UP", ON A MAJOR MOUNTAINOUS HIGHWAY IN THE SLOW LANE, VEHICLE WAS TOWED TO TURLOCK DODGE. SERVICE ADVISOR STATED THE VEHICLE WOULD BE COVERED UNDER WARRANTY AS LONG AS THERE WERE NO MODIFICATIONS TO THE VEHICLE. ON SEVERAL OCCASIONS IT WAS STATED THE VEHICLE WOULD BE COVERED AND PARTS WERE ORDERED. HOWEVER WHEN THE REGIONAL REP FOR DAIMLER CHRYSLER WENT TO SEE THE VEHICLE. HE DENIED ON GROUNDS THAT OIL SLUDGE WAS PRESENT AND STATED AN ENGINE CAN'T DO THAT ACCORDING TO TURLOCK DODGE MECHANIC?, EVENTHOUGH THE TRUCK WAS SITTING IN A PUDDLE OF NORMAL LOOKING OIL. AND THE SLUDGE WAS ONLY IN THE PAN. REP REFUSES TO CONTACT US, TO TELL US WHY HES REFUSING ON GROUNDS OF SLUDGE. CONSIDERING THIS CAN HAPPEN WHEN CRANK BEARINGS GO OUT. WE HAVE BEEN REFUSED BY DAIMLER CHRYSLER,AND THE DEALERSHIP TO COVER UNDER WARRANTY EVEN THOUGH WE HAVE NOT REACHED OUR WARRANTY LIMIT. ALSO BE AWARE AS OF 2002 DAIMLER CHRSYLER IS NO LONGER PARTICIPATING IN THE LEMON LAW PROGRAM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087925September 14, 2004
AIR BAGS:FRONTAL
THE CLOCK SPRING WAS DEFECTIVE AND THE WARRANTY DID NOT COVER THIS -PART. THE AIR BAG LIGHT IS ON. NO RECALL RECEIVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091840September 10, 2004
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
WHILE JACKING THE VEHICLE HOOK ATTACHMENT TO THE JACK WAS TWISTED. CONSUMER WAS ABLE TO JACK UP THE VEHICLE, BUT FAILED AND HIT THE GROUND. NO INJURIES REPORTED. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT THIS PART WAS NOT UNDER WARRANTY, AND CONSUMER NEEDED TO PAY FOR REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091745September 9, 2004
STEERING:GEAR BOX:SHAFT SECTOR
WHILE MAKING A LEFT TURN CONSUMER NOTICED THAT THE STEERING WHEEL BECAME STIFF AND WAS UNABLE TO STEER IT PROPERLY. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088275August 20, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE A 2002 DODGE RAM QUAD 1500. I JUST HAD IT SERVICED FOR ITS 30,000 MILES MAINTENANCE REQUIRED. WHILE I WAS THERE I ALSO HAD THEM LOOK AT THE FRONT BRAKES BECAUSE OF A VIBRATION I WOULD GET WHEN APPLYING THE BRAKES.*AK WAS TOLD UPON INSPECTION OF THE BRAKES, THAT THE ROTORS WHERE WARPED. THIS DOESN'T MAKE ANY SENSE TO ME ONLY 30,000 MILES ON THE TRUCK STILL HAVE FULL BRAKE PADS ON FRONT. I WAS TOLD THAT IT HAPPENS SOMETIMES WHEN TOWING TRAILERS OR HEAVY LOADES WHERE THE TRAILER HAS NO BRAKING SYSTEM. I DON'T TOW TRAILERS. IT WAS ALSO SUGGESTED THAT THE WAY I DRIVE IS THE PROBLEM. IF THIS WAS THE PROBLEM THERE SHOULD BE SOME WARE ON THE BRAKE PADS? THEY ALSO TOLD ME THAT THEY HAVE SEEN TRUCKS LIKE MINE WITH AS LITTLE AS 11,000 MILES WITH THE SAME PROBLEM. I SAID THERE MUST BE SOME KIND OF DEFECT WITH THIS BRAKING SYSTEM. HE TOLD ME NO THAT THE BRAKES WHERE BIG ENOUGHT FOR THE TRUCK BUT THAT THEY WHERE BADLY DESIGNED WHICH CAUSES THEM TO HEAT UP AND WARP THE ROTORS. I KNOW I'M PROBABLY WASTING MY TIME SENDING THIS TO YOU. BUT I'VE BEEN DRIVING FOR SOME TIME NOW I'M 53 YEARS OLD. I HAVE NEVER IN ALL MY DRIVING HAD TO EVEN REPLACE BRAKES BEFORE 40,000 MILES LET ALONE ROTORS. I THINK THAT THEY HAVE A SERIOUR PROBLEM HERE WITH THESE BRAKES. I JUST HOPE THAT SOMETHING CAN BE DONE BEFORE SOME ONE GETS HURT OR EVEN DIES BECAUSE OF BRAKE SYSTEM FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083258August 19, 2004
INTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING THE GLOVE COMPARTMENT LIGHT CAME ON AND WENT OFF ON ITS OWN. THE LIGHT BULB SWITCH RATTLED WHILE DRIVING. THE CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND THE MECHANIC DETERMINED THAT THIS VEHICLE WAS NOT ON RECALL. *AK THE FRONT BRAKES WERE BAD. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087985August 16, 2004
AIR BAGS
WHILE DRIVING, THE SUPPLEMENTAL RESTRAINT LIGHT ILLUMINATED ON THE DASHBOARD AND REMAIN ON. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086828August 14, 2004
TIRES:TREAD/BELT, TIRES:SIDEWALL
GOODYEAR RT/S 235-85R16 TIRES, LOAD RANGE E (FACTORY TIRES). TIRES ARE WEARING PREMATURELY AND FALLING APART. FIRST TIRE, PASSENGER FRONT, HAD EARLY STAGES TREAD SEPERATION AT 18,592 MILES-REPLACED TIRE. OTHER 6 TIRES WEARING UNEVENLY, WITH VISABLE DAMAGE TO STEEL BELTS IN SIDEWALLS AT 22,683 MILES. MULTIPLE BULGES AND INDENTATIONS IN SIDEWALLS. 2 TIRES MILDLY WARPED IN REAR. ALL TIRES AT 80 PSI PER GOODYEAR TIRE DEALERS' DIRECTIONS. 40,000 MILE WEAROUT WARRANTY-USELESS AS NONE OF THE GOODYEAR DISTRIBUTERS IN FAIRBANKS, ALASKA WILL WARRANTY FACTORY INSTALLED TIRES. I STILL HAVE 6 OF THE 7 FACTORY INSTALLED TIRES, AND WITNESSES WHO SAW OR EXAMINED THE 7TH TIRE (WITH TREAD SEPERATION). I HAVE BEEN FORCED TO PARK MY DODGE 3500. I INTEND TO REPLACE THESE TIRES WITH COOPER DISCOVERER S/T TIRES WHEN I HAVE FUNDS AVAILABLE. AM CONSIDERING LEGAL ACTION!!!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086780August 13, 2004
POWER TRAIN:DRIVELINE:UNIVERSAL JOINT
U JOINT FAILED AT REAR AXLE AFTER 38,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087276August 5, 2004
POWER TRAIN:CLUTCH ASSEMBLY
WHEN CONSUMER DEPRESSED THE CLUTCH TO STOP THE VEHICLE GEAR WOULD NOT DISENGAGE. VEHICLE CONTINUED TO ROLL FORWARD, AND CONSUMER HAD TO SHUT THE ENGINE OFF TO STOP THE VEHICLE. THE VEHICLE REPEATED THIS SAME PROBLEM THE NEXT DAY, AND IT WAS TOWED TO THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083429July 21, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE VEHICLE'S FRONT END SHAKES WHEN APPLYING THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE ROTORS WERE FOUND TO BE DEFECTIVE, AND REPAIRED. THE VEHICLE WAS TAKEN BACK THIS WEEK FOR THE SAME PROBLEM. THE MANUFACTURER WAS CONTACTED AND THERE ARE NO RECALLS TO DATE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082332July 20, 2004
POWER TRAIN:DRIVELINE
VIBRATION IN REAR OF VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081332July 19, 2004
SEATS:MID/REAR ASSEMBLY
LACK OF REAR SEAT HEAD RESTS IN 2002 RAM 1500 QUAD CAB. REAR SEAT PASSENGERS SEEM TO BE AT RISK OF A HEAD INJURY IN CASE OF AN ACCIDENT. REAR SEAT PASSENGERS HEADS' ARE ON THE GLASS DUE TO THE LACK OF REAR SEAT HEAD RESTS. I BELIEVE THERE IS ENOUGH OF A SAFETY CONCERN TO WARRANT THE RETROFIT OF THE CURRENT YEAR REAR SEAT HEAD RESTS INTO THE 2002 MODEL YEAR VEHICLES TO MITIGATE THE OBVIOUS RISK OF HEAD INJURY TO REAR SEAT PASSENGERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Ram