Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10447904February 14, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE ATTEMPTING TO DRIVE IN REVERSE OUT OF A PARKING SPACE, THE VEHICLE LUNGED FORWARD WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER TRAIN UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447782February 13, 2012
SERVICE BRAKES, HYDRAULIC, SUSPENSION
I HAVE HAD TO REPLACE THE BRAKES ON MY 2009 DODGE JOURNEY 3 TIMES SINCE MARCH OF 2009, MY CAR ONLY HAS 35,000 MILES ON IT. I FEEL THAT THE BRAKES ARE DEFECTIVE AND ARE NOT SAFE. THEY DO NOT PROVIDE A SAFE DRIVING ENVIROMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447793February 13, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN INTERMITANT FAILURE WITHIN THE ELECTRONIC THROTTLE CONTROL. THE FAILURE CAUSED THE VEHICLE TO DECELERATE AND IT WOULD NOT ACCELERATE BEYOND 20 MPH. THE CONTACT STATED THAT THE ELECTRONIC THROTTLE CONTROL LIGHT ILLUMINATED DURING THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE SHOULD BE SHUT OFF AND RESTARTED TO CORRECT THE FAILURE, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446816February 6, 2012
SERVICE BRAKES, HYDRAULIC
I BOUGHT MY CAR USED IN FEBRUARY 2011 WITH 26000 MILES ON IT. SINCE THEN, I HAVE PUT 10,000 MILES ON IT AND HAVE HAD TO REPLACE THE FRONT AND REAR BRAKE PADS AND ROTORS TWICE. THE BRAKES WEAR PREMATURELY AND MAKE A LOUD GRINDING NOISE THAT YOU CAN FEEL IN THE BRAKE PEDAL. THE DEALERSHIP NEEDS TO RECALL THE FAULTY BRAKE SYSTEM ON THESE VEHICLES. I CAN'T CONTINUE TO PAY $600+ EVERY 6 MONTHS ON BRAKES. THIS IS RIDICULOUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446854February 6, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD RESIST STARTING ATTEMPTS SPORADICALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND HAD THE BATTERY AND WIND MODULE REPLACED BUT THE FAILURE PERSISTED. THE DEALER ADVISED THE CONTACT THAT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445729January 29, 2012
WHEELS
THE TIRES ON THE VEHICLE GO COMPLETELY FLAT IN A MATTER OF SECONDS BECAUSE THE VALVE STEM ON THE TIRE PRESSURE MONITORING SYSTEM "CORRODES" AND SNAPS OFF. THIS HAS HAPPEN 4 TIMES IN LESS THAN A YEAR. THE FIRST TIME IT HAPPENED, MY WIFE WAS GOING TO PUT AIR IN THE TIRE AND WHEN SHE TOUCHED THE COVER OF THE VALVE STEM, IT BLEW OFF THE TIRE AND ALMOST HIT HER IN THE EYE. THE LAST TIME IT HAPPENED (01/28/12) I WAS DRIVING DOWN THE HIGHWAY WITH MY WIFE AND TWO CHILDREN, WHEN THE LIGHT FOR THE TIRE PRESSURE MONITORING SYSTEM CAME ON TO TELL ME THAT MY TIRE WAS LOW. JUST A FEW SECONDS LATER, THE TIRE WAS COMPLETELY FLAT AS WE WERE DRIVING DOWN THE HIGHWAY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445174January 25, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
ON MY 5TH SET OF BRAKES & ROTORS ON MY 2009 DODGE JOURNEY. THE CAR ONLY HAS 53000 MILES ON IT. CHRYSLER REFUSES TO ADMIT THERE IS A PROBLEM WITH THE BRAKING SYSTEM ON THE CAR. I AM NOW AVERAGING REPLACING ROTORS EVERY 10,000 MILES. VERY EXPENSIVE AND MOST IMPORTANTLY NOT SAFE. PLEASE INVESTIGATE THIS PROBLEM AS CHRYSLER EXTENDED THE WARRANTY ON THE BRAKES WHEN WE RECEIVED A LETTER IN JULY OF 2011 TO 36,000 MILES. THEY KNOW THE BRAKE SYSTEM IS TOO SMALL FOR THE CAR. THERE HAVE BEEN OTHER ELECTRICAL PROBLEMS AS WELL. I FEEL THIS CAR IS A LEMON. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443935January 16, 2012
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AT 37,600 MILES THE CARS ELECTRONIC THROTTLE CONTROL INDICATOR LIT AND THE CAR WOULD NOT START. THE CAR WAS TOWED TO THE DEALERSHIP AND THE DEALERSHIP REPORTED IT WAS A BAD STARTER. IT WAS NOT COVERED UNDER WARRANTY AND THE TOTAL COST OF REPAIR WAS $386.00. AT 41,000 MILES THE ELECTRONIC THROTTLE CONTROL INDICATOR LIGHT WENT ON AGAIN AND THE CAR WAS TOWED TO THE DEALERSHIP AGAIN. THE DEALERSHIP REPORTED IT WAS A BAD THROTTLE BODY AND THIS WOULD NEED TO BE REPLACED AT A COST OF $613.00. AS OF THIS DATE THE TOTAL COST OF REPAIRS FOR THE SAME PROBLEM, THE ELECTRONIC THROTTLE CONTROL, HAS BEEN $999.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443611January 12, 2012
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL, STEERING
WHILE PULLING THE CAR INTO MY DRIVEWAY THE CAR JUST SHUT DOWN/DIED. I HAD NO CONTROL OF THE STEERING. EXTREMELY FRIGHTENING AND THANKFULLY THIS DID NOT OCCUR WHILE AT AN INTERSECTION OR ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442525January 5, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE PADS AND ROTORS WORE DOWN PREMATURELY. AN AUTHORIZED DEALER REPLACED THE ROTORS AND PADS ON FOUR OCCASIONS IN AN ATTEMPT AT DUPLICATING THE FAILURE, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442541January 5, 2012
ELECTRICAL SYSTEM:WIRING, STEERING
WE PURCHASED THIS VEHICLE 2/2011 WITH 47,000 MILES AND RECENTLY IN 9/2011 AT OUR REGULAR OIL CHANGE WE WERE TOLD THE LEFT-FRONT TIE ROD WAS GOING TO NEED REPLACED. NOW THE STEERING IS LOOSE, AND ITS LOUD IN THE FRONT END WHILE DRIVING OVER BUMPS. WE DON'T FEEL LIKE WE SHOULD BE REPLACING TIE-ROD ENDS THIS SOON ON THIS VEHICLE THAT IS IN EXCELLENT SHAPE OTHERWISE. I KNOW THERE IS A DODGE RAM RECALL CAMPAIGN#10V65800 FOR THE SAME THING. COULD THIS BE SOMETHING ALSO RELATED TO THE 2009 DODGE JOURNEY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441729December 30, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT INTERMITTENTLY, THE VEHICLE WOULD FAIL TO START. THE DEALER MADE THREE ATTEMPTS TO DUPLICATE THE FAILURE BUT TO NO AVAIL. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 41,112 AND THE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441072December 23, 2011
POWER TRAIN
I NOTICED MY 2009 DODGE JOURNEY STARTED BURNING OIL. I TOOK TO THE DEALERSHIP KEFFER CHRYSLER JEEP EAGLE TO HAVE A CONSUMPTION TEST RUN ON IT. COME TO FIND OUT MY JOURNEY BURNED ALMOST 4 QUARTS OF OIL AFTER 1700 MILES. THERE WERE NOT WARNING LIGHTS THAT CAME ON TO TELL ME THERE WAS AN ISSUE WITH MY CAR. I BOUGHT MY CAR NEW WITH 12 MILES ON IT. I HAVE ATTEMPTED TO CONTACT CHRYSLER TO SEE IF THEY WOULD PAY MINE OFF AND I WOULD UPGRADE. EVERYONE I TALKED TO KEEP SAYING THEY CAN NOT MAKE THOSE DECISIONS, MAYBE CONTACT THE NHTSA. CHRYSLER HAS NOT REPLIED BACK YET. THE DEALER I AM WORKING WITH SEEMS TO BE MORE INTERESTED IN MAKING A NEW SALE WITH OTHERS THEN ADDRESSING THE CURRENT ISSUES WITH A LOYAL DODGE/CHRYSLER OWNER. THIS VEHICLE HAS FAILED AT 50,000 MILES. THE REPLY I RECEIVED IS "WE ARE BETTER NOW, THAT IS WHY WE OFFERED THE POWERTRAIN WARRANTY". YOU ARE LUCKY. YEAH, LUCKY ME PAYING FOR A CAR I CAN NOT DRIVE AND NO ASSISTANCE FROM CHRYSLER. SURE, THEY ARE REPAIRING THIS AND THEY TELL ME THERE SHOULD NOT BE ANY CHARGES TO ME. I GUESS WE WILL SEE. THERE IS ONE THING THEY TOOK FROM ME THAT WON'T COME BACK WITH ANY REPAIRS. MY PEACE OF MIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439791December 13, 2011
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
OUR ELECTRONIC THROTTLE CONTROL (ETC) CAME ON LAST FRIDAY EVENING. WE CYCLED THE KEY AND THE ETC SENSOR SHUT OFF. HOWEVER, FURTHER SEARCHES SHOWED THAT THIS PROBLEM COULD BE CAUSED BY COLD WEATHER. NO RECALLS ARE NOTED ON NHTSA'S WEBSITE. THE DODGE JOURNEY HANDBOOK IS VERY VAGUE ON WHAT ACTION SHOULD BE TAKEN IF THE ETC SENSOR APPEARS FOR A SHORT TIME BUT THEN DISAPPEARS AFTER KEY CYCLING IS COMPLETE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439818December 13, 2011
SERVICE BRAKES, HYDRAULIC
BRAKE PADS AND ROTORS. BRAKE PADS WEAR AWAY WAY PREMATURE AND ROTORS ALSO WEAR TO FAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439145December 9, 2011
SERVICE BRAKES, HYDRAULIC
MY FRONT BRAKE PADS AND ROTORS REQUIRED REPLACEMENT IN MAY OF 2011 AT 34,795 MILES. THE DRIVER'S SIDE FRONT BRAKE PAD AND BOTH REAR PADS NEEDED REPLACED BY DECEMBER OF 2011, AS WELL AS RESURFACING ALL ROTORS. THE MILEAGE AT THAT TIME WAS APPROX 48,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439221December 9, 2011
SERVICE BRAKES, HYDRAULIC
ROTORS WARPED. HAD TO REPLACE FRONT ROTORS AND PADS ON 1/26/10 - 21,624 MILES, 8/6/11 - 29,723 MILES, 8/16/11 - 45,561 MILES. REPLACED REAR ROTORS AND PADS 2/23/11 - 38,529 MILES. VEHICLE WOULD SHAKE AND SHIMMY DUE TO WARPED ROTORS. RESULTED IN PREMATURE WEAR AND REPLACEMENT OF TIRES AT 38,529 MILES. OUT-OF-POCKET COSTS TO ME: $739.13 FOR ROTORS AND PADS, $910.30 FOR TIRES. LAST SET OF REPLACEMENT ROTORS, ORDERED ON INTERNET, CAME WITH LIFETIME WARRANTY AGAINST WARPING AND CRACKING. WHY CAN'T DODGE/CHRYSLER CORP. COME UP WITH RELIABLE BRAKE COMPONENTS AND PROPERLY ENGINEERED BRAKING SYSTEM FOR A VEHICLE OF THIS WEIGHT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438991December 8, 2011
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD LOOSE HORSEPOWER, DRIVE SLUGGISHLY AND WOULD STALL AT ANYTIME. IN ADDITION, A WARNING SYMBOL IN THE SHAPE OF A THUNDER BOLT WOULD ILLUMINATE ON THE INSTRUMENT PANEL SPORADICALLY. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS 83,000. UPDATED 1/20/2012 *LN THE ELECTRONIC THROOTLE BODY UNIT WAS REPLACED. 01/30/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438864December 7, 2011
WHEELS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE REAR DRIVER AND PASSENGER SIDE WHEELS SOUNDED AS IF THEY WERE WOBBLING WITH THE ILLUMINATION OF THE TIRE PRESSURE WARNING LIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING NOW WAS THE VEHICLE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438708December 6, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE PROFUSELY WHEN DRIVING 50-60 MPH. THE DEALER DIAGNOSED THAT THERE WAS A MISFIRE IN CYLINDER FIVE AND REPAIRED THE FAILURE BY CLEARING OUT THE CARBON CORROSION, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 32,600. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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