Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10490841January 2, 2013
ELECTRICAL SYSTEM
I WENT TO START MY 2009 DODGE JOURNEY AND IT WOULD ONLY CLICK WHEN I TURN THE KEY. THE LIGHTS ON THE DASH AND ALL ACCESSORIES WORK BUT WOULD NOT TURN OVER. I'VE EXPERIENCED THIS PROBLEM SEVERAL TIMES AND ASKED THE DEALER HAVE THEY HAD ANY ISSUES LIKE THIS AND HEY SAID NO. I WENT TO START IT TODAY AND IT JUST CLICKS,SO I WAIT A COUPLE HOURS LIKE ALWAYS AND IT STARTS BUT NOT NOW. IT CONTINUES TO CLICK AND WON'T START BUT AFTER ALL THE COMPLAINT DON'T WONT TO TOW IT TO HE DEALER AND PAY 600 FOR A TEMPORARY FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490386December 28, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A INDEPENDENT MECHANIC FOR DIAGNOSIS BUT NO FAILURE WAS DETERMINED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE DEALER WAS NOTIFIED AND GAVE THE CONTACT SEVERAL POSSIBLE CAUSES FOR THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED AND ADVISED THAT THEY WOULD LOOK INTO THE WIRELESS CONTROL MODULE BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 31,116.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489459December 21, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE 129,709.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489331December 20, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE AND ENGINE COOLING
ELECTRICAL SYSTEM FAILURE DUE TO WIRING HARNESS MELTING, RADIATOR CRACKED BECAUSE BRACKET FOR AC IS CONNECTED TOO TIGHT WHEN CAR IS MANUFACTURED, BATTERY DIED PREMATURELY BECAUSE OF FAILED WIRES, ROTORS WARPED CAUSING CAR TO SHAKE VIOLENTLY WHEN BRAKING. ALL THESE PROBLEMS AND OTHERS FOR A CAR WITH ONLY 60,000 MILES. HAVE SPENT OVER $2000 TO DATE IN REPAIRS THAT NUMEROUS PEOPLE HAVE HAD RELATED TO THIS VEHICLE. BASED ON ONLINE COMPLAINTS AND TALKING TO MECHANICS WHO HAVE WORKED ON THIS CAR NO ONE CAN BELIEVE THAT THE CORRECT ELECTRICAL RECALL HAS TAKEN PLACE. THERE HAVE BEEN ELECTRICAL RECALLS ON VEHICLE, BUT NOT FOR MOST COMMON FAILURE. NO ONE UNDERSTANDS WHY BRAKE ISSUE HAS NOT BEEN RECALLED AND NO ONE UNDERSTANDS WHY THE RADIATORS KEEP FAILING WITHOUT A RECALL. WILL IT TAKE A SERIOUS CRASH? SAFETY OF THE CONSUMER IS AT RISK. YOU PAY $20,000 FOR A CAR AND THINK IT WILL LAST AWHILE. THIS CAR HAS MAJOR PROBLEMS THAT ARE CONSISTENT FROM BUYER TO BUYER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487780December 9, 2012
WHEELS, TIRES:VALVE
DURING REGULAR OIL CHANGE THE SERVICE MANAGER NOTIFIED ME THAT MY TIRE PRESSURE VALVE STEMS ON THREE WHEELS HAD CORRODED TO THE POINT OF BREAKING OFF. ONE TIRE LOST PRESSURE COMPLETELY, REQUIRING ME TO HAVE IT REPLACED IMMEDIATELY. IF THIS HAD OCCURRED ON THE ROAD IT COULD HAVE BEEN DISASTROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487304December 4, 2012
SERVICE BRAKES, POWER TRAIN, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE BRAKES WERE APPLIED BUT THE VEHICLE WOULD NOT RESPOND. THE CONTACT MERGED ONTO THE SHOULDER IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE ROOF WAS LEAKING ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS ADVISED THAT THE SEAMS IN THE ROOF NEEDED REPLACING. THE DEALER MADE THE NECESSARY REPAIRS TO THE ROOF HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO START AFTER BEING PARKED FOR A SHORT PERIOD OF TIME. THE DEALER WAS NOTIFIED AND ADVISED THAT SHE SHOULD SHAKE THE GEAR SHIFTER AND THEN TRY TO START THE VEHICLE. THE CONTACT FOLLOWED THE DEALER'S INSTRUCTIONS AND THE VEHICLE STARTED. THE CAUSE OF THE STARTING FAILURE WAS UNKNOWN. THE MANUFACTURER WAS NOTIFIED BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 10,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487329December 4, 2012
ELECTRICAL SYSTEM
CAR WOULD NOT START,EVERYTHING WORKED FAR AS RADIO,HEATER FAN,WIPERS ETC. BUT WOULD NOT EVEN TURN OVER. CALLED A TOW TRUCK, HAD CAR TOWED TO LOCAL MECH,CAR STARTED AFTER BEING REMOVED FROM TOW TRUCK. MECH CHECKED OUT ELECTRICAL SYSTEM,COULD NOT FIND A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486672December 1, 2012
SERVICE BRAKES, WHEELS
WHEELS, BRAKES, AND ROTORS DETERIORATE PREMATURELY AND/OR SHORTLY AFTER THE WARRANTY EXPIRES RESULTING IN AN EXCESSIVE COST TO THE CONSUMER AND THE POTENTIAL FOR A COMPLETE BRAKE AND TIRE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486328November 28, 2012
POWER TRAIN
BOUGHT THIS VEHICLE USED IN SEPTEMBER OF 2009. ASSUMED THAT THE UNLIMITED POWERTRAIN WARRANTY APPLIED TO THIS VEHICLE. NOTICED A FOUL, PUNGENT ODOR 2-3 DAYS PRIOR TO FOLLOWING INCIDENT. ON THE DAY OF THE INCIDENT, I MADE A SLOW LEFT HAND TURN WHEN I HEARD A LOUD METALLIC SOUND FROM UNDERNEATH THE ENGINE COMPARTMENT. I EXITED THE VEHICLE, LOOKED UNDERNEATH AND FOUND THICK, DARK FLUID POURING FROM UNDERNEATH THE VEHICLE, AS WELL AS A SMALL FIRE. FIRE SELF EXTINGUISHED. WAS ABLE TO DRIVE VEHICLE SLOWLY HOME (APPROXIMATELY 1/2 MILE) AND PARK IT. 2 DAYS LATER, I HAD THE VEHICLE TOWED TO A MECHANIC, WHO DIAGNOSED A FAILED TRANSFER CASE. AFTER THE VEHICLE WAS REMOVED FROM MY DRIVEWAY, I FOUND A PIECE OF METAL APPROXIMATELY THE SIZE OF A SILVER DOLLAR WHERE THE VEHICLE HAD BEEN. DODGE IS NOW DENYING RESPONSIBILITY IN THIS INSTANCE EVERY THOUGH THERE APPEARS TO BE (AND MY MECHANIC VERIFIED) A PARTS/MANUFACTURING ISSUE WITH THIS VEHICLE. PREPARING LEGAL ACTION AT THIS TIME. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10486331November 28, 2012
POWER TRAIN
TL* THE CONTACT OWNS 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE MAKING A LEFT HAND TURN THE CONTACT HEARD A LOUD POP. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE HE NOTICED FLUID LEAKING FROM UNDERNEATH IT. THE CONTACT STATED THERE WAS A SMALL FIRE, BUT THERE WAS NO DAMAGE TO THE VEHICLE OR INJURIES. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER AND IT WAS DETERMINED THAT THE TRANSFER CASE HAD BROKEN. THE MANUFACTURER INSPECTED THE VEHICLE, BUT STATED THIS WAS NORMAL WEAR AND TEAR AND WOULD NOT REPAIR THE VEHICLE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 67,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10486334November 28, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT REPLACED THE VEHICLE BATTERY AND THE KEY BATTERIES BUT THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485686November 27, 2012
ELECTRICAL SYSTEM:IGNITION
2009 DODGE JOURNEY SX. CONSUMER WRITES IN REGARDS TO FAILURE OF THE ELECTRICAL SYSTEM. *SMD THE CONSUMER STATED THE 2009 MODELS SHOULD BE INCLUDED IN THE RECALL. THE CONSUMER STATED SHE EXPERIENCED THE SAME ELECTRICAL AS STATED IN RECALL # 11V139000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486015November 26, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, SHE NOTICED A CLUNKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THE POWER TRANSFER UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485455November 21, 2012
ELECTRICAL SYSTEM
MY 2009 DODGE JOURNEY WILL NOT START INTERMITTENTLY. THE DEALERSHIP IS UNABLE TO DIAGNOSE THE PROBLEM. IT HAS HAPPENED 4 TIMES SINCE WE BOUGHT IT IN AUGUST OF 2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485289November 20, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE IT WOULD NOT TURN OVER. THE CONTACT TRIED APPROXIMATELY TWELVE TIMES BEFORE IT STARTED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THEY ALSO INFORMED HER THAT SHE SHOULD BRING THE VEHICLE IN WHEN IT WON'T START. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE CURRENT MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484897November 16, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
CAR WON'T START AT RANDOM INTERVALS. WILL NOT MAKE ANY NOISE, JUST A CLICK. STARTED ROUGHLY A YEAR AGO, AFTER A FEW MINUTES IT WOULD START AGAIN. NOW I WAIT MORE THAN A HALF HOUR. NEVER SURE IF IT WILL START. THIS CAR IS STRANDING ME. IT HAS A LIST OF PROBLEMS SUCH AS BAD BRAKES THAT HAVE BEEN FIXED MULTIPLE TIMES AND OTHER ELECTRICAL ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484758November 15, 2012
WHEELS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, HE HEARD A LOUD NOISE WHICH SOUNDED AS THOUGH THE TIRE RIM SCRAPING ONTO THE GROUND. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. HE NOTICED THE REAR PASSENGER'S SIDE TIRE COMPLETELY DEFLATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THE TIRE PRESSURE SENSOR IN COMBINATION WITH THE VALVE STEM WERE DEFECTIVE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483571November 7, 2012
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE WAS EQUIPPED WITH KUMHO SOLUS KHH16 TIRES, TIRE SIZE 225/55/19. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT END OF THE VEHICLE BEGAN TO SHAKE CONTINUOUSLY. IN ADDITION, THERE WAS A VIBRATION IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH FRONT TIRES WERE REPLACED WITH NEW TIRES. THE DEFECTIVE TIRES EXHIBITED SEVERE TREAD SEPARATION. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 26,800. UPDATED 12/14/12*LJ THE CONSUMER STATED AFTER HAVING THE TIRES BALANCED AND ROTATED, THE OWNER NOTICED THE STEERING WHEEL BEGAN TO SHAKE WHILE EXITING THE DEALERSHIP PARKING LOT. DEALER FOUND BOTH FRONT TIRES EXHIBITED BELT SEPERATION. UPDATED 12/17/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482422October 27, 2012
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
WHEN I BOUGHT MY CAR IN 2009. I NOTICED THAT MY BRAKES SQUEAKED WHEN I STOP I TOOK IT BACK TO THE DEALERSHIP, I WAS TOLD THAT NOTHING WAS WRONG. KEEP COMPLAINING ALL THE TIME, THEN THE VIBRATION STARTED AND I NEEDED ROTORS AND BRAKES. THE AFTERMARKET BRAKES DOESN'T FIT HAD TO REPLACE THEM WITH THE DEALERSHIP BRAKES. HAD TO REPLACE A TWO TIRE SENSORS. HAD TO HAVE MY ROTORS RESURFACED WILL NEED NEW ROTORS. RECENTLY THE ENGINE COOLANT OVERHEATING LIGHT CAME ON. THE FAN STOP WORKING ITS ELECTRICAL THE MECHANIC CAN'T FIGURE OUT WHY IT STOP. MY CAR SOMETIMES DOESN'T START, TOOK IT TO A MECHANIC. NO REASON WHY. WHEN MY AIR IS ON IT TAKES THE CAR LONGER TO GAIN SPEED ON THE HIGHWAY. I CONTACTED THE DEALERSHIP WHERE I PURCHASED IT AND DODGE. BOTH WERE RUDE AND DIDN'T OFFER ANY HELP. I PURCHASED THE EXTENDED WARRANTY AND IT DIDN'T COVER ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482214October 25, 2012
SERVICE BRAKES
I BROUGHT CAR USED FEB 2012 WITH AROUND 78500. SHORTLY AFTER I GOT THE CAR I STARTED NOTICING THE VIBRATION WHEN I APPLIED THE BRAKES. SO I TOOK IT AND HAD THE BRAKE PADS AND ROTORS REPLACED ON THE FRONT. WELL IT STILL WAS VIBRATING WHEN I WOULD APPLY THE BRAKES. SO I WAS TOLD THAT MAYBE THE CALIPERS WAS BAD. SO A COUPLE WEEKS LATER THEY PUT ON NEW PADS, ROTORS AND CALIPERS. WELL THE VIBRATION STOPPED. WELL AT LEAST FOR ABOUT 3 MONTHS AND THE VIBRATION WHEN I APPLY MY BRAKES CAME BACK. SO I TOOK IT BACK AND WAS TOLD THAT THEY ARE GOING TO PUT SOME DEALER PADS AND ROTORS ON AND THAT SHOULD TAKE CARE OF THE PROBLEM. SO IM WAITING TO GET THOSE PUT ON AND SEE IF IT WILL MAKE A DIFFERENCE LIKE THEY SAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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