Dodge Journey Complaints (2019)

102 consumer complaints on file.

#11608467August 14, 2024
CHILD SEAT:BASE:LOCKING/RELEASE MECHANISM
The contact owns a 2019 Dodge Journey with an Evenflo Car Seat, Model Name: Nurturemax, Model Number: 3641198, Manufactured Date: 7/31/2023, rear-facing car seat installed. The contact stated that while attempting to remove the car seat from the base on the rear driver’s side of the vehicle, the release handles attached to the seat of the base, fractured preventing the ability to remove the seat. The car seat had not been repaired or replaced. The manufacturer had not been made aware of the failure. The vehicle mileage at the failure was 92,122.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605030July 29, 2024
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
I had purchased the vehicle in early April of 2024 from Drive Time in Langhorne PA. I've had mechanical / engine issues since then. On [XXX], my daughter called me and informed me that the vehicle shut down while she was driving with my infant grand daughter, on the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601298July 11, 2024
UNKNOWN OR OTHER
My driver side head rest deployed without an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599600July 7, 2024
UNKNOWN OR OTHER
Since we purchased the vehicle in 2019 the backup camera would spoetacticly stop working (black screen with a camera and line through it) or have the camera image upside down.. When we took it into our local dealer, they said it was a software issue updated and said it was fixed.... But we've still have the issue and now they say the camera is faulty and want us to pay out of pocket for a replacement as well as the work and all else... This is a major safety issue and been plaguing Dodge vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590403May 23, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE
The contact owns a 2019 Dodge Journey. The contact stated that while operating the vehicle, the ABS and check engine warning lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the ABS module was faulty and needed to be replaced; however, the parts needed were no longer available from the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the ABS module was no longer available and no assistance was provided. The failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586164April 30, 2024
STEERING
Same as previous year's. Power steering assist stopped working. Rubber particles in power steering fluid like hose ruptured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582889April 14, 2024
EXTERIOR LIGHTING
Left headlamp seal is bad. Condensation on inside has diminished brightness. The right lamp also leaked but was replaced under warranty. My warranty has expired but, as a safety issue, I believe the faulty lamp should be replaced at no charge. I'd be happy to have the bad headlamp inspected by a dealer or whoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575469March 5, 2024
ELECTRICAL SYSTEM
I will be driving the vehicle and it will go completely dark, no electrical function, shuts right off in the middle of traffic. After a period of time, everything will power back up. This happens randomly and is very dangerous. I took the car to the dealer and initially, they said it was the battery. I replaced the battery and just as I got in the car at the dealer, the car went dark again. This time they were able to see that it is still happening and so far they have not been able to find the cause. I've read online about at least 3 other people having the same issue with no solution found to date. Currently the vehicle is at Courtesy Chrysler in Tampa, FL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575473March 5, 2024
UNKNOWN OR OTHER
The back up camera has stopped working, sometimes it is a black screen, other times it's just a series of colors with no image. This makes it hard to back up safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575474March 5, 2024
ELECTRICAL SYSTEM
The driver side window randomly stops working. The motor and the switches have been tested and are functioning correctly. There is no known cause at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575050March 2, 2024
STRUCTURE:BODY
Wind (40+ MPH) caught the door while I was opening it. The spring that holds it open and stops it in a certain position broke. The tack welds on the spring snapped and threw the spring into the car. The dealer service department is closed today, and the insurance is going to be contacted on Monday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557767November 30, 2023
ENGINE
The contact owns a 2019 Dodge Journey. The contact stated that while driving at an undisclosed speed, the brake sensor and the check engine warning lights illuminated. The contact stated that when she depressed the accelerator pedal, the vehicle seemed to be losing motive power. The contact stated that the speed odometer was inoperable and several unknown warning lights were illuminated. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact was informed that the brake sensor was replaced; however, the failure reoccurred. The vehicle was taken back to the dealer two days later and the failure could not be duplicated. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539055August 17, 2023
AIR BAGS
On 7/17/2-23 I was rear ended at 55mph And my Airbags didn't deploy. On 7/18/2023 I reported it to Dodge I was given a case # told someone would call me in 48 hrs and they told me it was fine to drive, no one ever called. 7/24/2023 My 14th Wedding anniversary got ruined because my Airbags deployed while driving. on 7/25/2023 I reported it to Dodge was told someone would call me in 48 hrs no one did and still hasn't. i have call a numerous times each time nothing, not once have they even asked if I was all right in both incidences.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11538781August 15, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
My 2019 dodge journey back up camera has not worked since i had the car it shows me a yellow earror sticker n is a blind spot from the flashing of the camera not working this is dangouas and could cause major crash i have tryed to get dealer to fix it now i am not under warrenty and can not fix it now this is not safe at all also my fron breaks was fully replaced brand new everything n still leaking something to wear it hard to press on break this back up camera needs to be recalled n fixed this is not right n very unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538421August 14, 2023
STRUCTURE
The contact owns a 2019 Dodge Journey. The contact stated that while it was raining, water was entering the cabin of the vehicle. Additionally, the contact stated that due to the water entering the vehicle, the inside cabin of the vehicle was moldy. The vehicle was taken to the dealer, who informed the contact that water was coming in from a gap. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529623June 29, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rearview camera displayed an upside-down image. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527779June 19, 2023
ENGINE, POWER TRAIN
Front cylinder head number two is misfiring. It is a known problem with this engine and older models have an extended warranty. My 2019 is not covered. It’s an expensive repair and seems like a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519181April 26, 2023
UNKNOWN OR OTHER
Back up camera is upside down, blurry or does not work, when in reverse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518454April 22, 2023
SEATS
Passenger head rest popped open with great force barely missing my head as I was getting into my seat. Now i fear it is a matter of time till the driver head rest pops open. May cause great damage to other drivers if it happens while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505462February 3, 2023
UNKNOWN OR OTHER
With less than 29000 miles the backup camera has failed. While trying to back up and use rear view mirror it’s almost impossible to see what’s behind the vehicle. Dodge says this vehicle is out of warranty because of over 36 months. What’s it take 10-12 kids to be backed over in-order to issue recalls. There’s numerous others complaining about this. Please in the interest of SAFETY please consider recall on this. I thank you in advance for safety. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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