Dodge Journey Complaints (2017)

202 consumer complaints on file.

#11682525August 22, 2025
ELECTRICAL SYSTEM
The electrical system keeps failing. The front windows the radio ac and power lock and doors glitch on and off. This is daily to put where the radio and ac will not stay on for more than 30 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681675August 19, 2025
ELECTRICAL SYSTEM
In April 2025 I was driving and the abs light came on and windshield wipers went off sporadically. Dodge dealer found nothing wrong. It happened again in June 2025. Dodge dealer had car for 1 week and stated they could not find problem but car was safe to drive. They said to return when problems were more constant. On the morning of 8/14/2025, I dropped someone off at the dr and went to Starbucks. Went inside for order. While driving back to drs windshield wipers went crazy and car started to stutter. I pulled over .4 miles from Starbucks. When I stopped I saw smoke so got out of the car and could see flames. I went to open backdoor for my purse but door would not open. Drivers door was not fully closed so was able to retrieve to call 911. Fire department arrived quickly but front of car was already engulfed in flames. Fire department was able to get Fire out. Car was a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11676587July 28, 2025
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 65 MPH with her son seated in the front passenger’s seat, there was a loud popping sound coming from the passenger’s side seat before the front passenger’s seat headrest exploded. There was no injury sustained. The vehicle was taken to an independent mechanic to be inspected; however, the vehicle was not repaired due to a fractured clip. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670885July 2, 2025
SEATS
The active headrest deployed in the driver's seat while the vehicle was in use. The vehicle was not involved in any accident at the time of the deployment, and it was unprovoked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661569May 16, 2025
UNKNOWN OR OTHER, ENGINE
My check light came on and when I check the code which was a p0420, Catalyst System Efficiency Below Threshold (Bank 1). Emissions Recall U67: Catalytic Converter Efficiency. This was part of the recall. Therefore it doesn’t meet the CA emissions standard. It is causing my vehicle to slightly overheat at standstill. It’s hasn’t been inspected yet and It has been over a month since this started happening to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645315February 27, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Dodge Journey. The contact stated while driving at various speeds, several unknown warning lights were flashing on the instrument panel. The contact stated that after receiving an oil change, the engine oil was low within a week. The vehicle was initially taken to an independent mechanic where the oil level was topped off, and the contact was informed that the engine oil cooler needed to be replaced. The vehicle was taken to a dealer and the contact was informed that oil was leaking onto top of the transmission and that the engine oil cooler needed to be replaced. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641872February 11, 2025
ENGINE
My family has two Dodge journeys both 2017s. The catalytic converter code keeps popping on our cars. Other years of Dodge journeys and other Dodge vehicles have had recalls for those but not ours. Seems suspect to me that we would have two Dodge journeys that are popping for the same codes, and this seems to be a issue in other Dodge journey years previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641873February 11, 2025
ENGINE
My wife and I each have a 2017 Dodge journey. Both of our vehicles have now shown codes for catalytic converter issues. Previous years of Dodge journeys have been recalled for similar issues, but not ours at least not yet. I don't think it's right that we should have to repair on two cars the exact same issue that is reported for other journey years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638596January 26, 2025
SEATS
We were driving on the interstate and my front seat passenger headrest blew apart. I could have suffered neck injury due to the force of the impact, or accident due to startling the driver. We called our local dealership and they were familiar with this issue however stated it is not on a recall and we could have the headrest replaced for $500 plus labor. There were no warning signs from the vehicle. I did have a sore neck and headaches for a couple of days. I just had a mechanical give me this page and said I should report the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636735January 18, 2025
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Didn’t get into accident but a couple months ago my car wouldn’t start , wouldn’t try to the lights wouldn’t come on nothing. Someone cleaned battery terminal it started . Now randomly sometimes it won’t start it will try but won’t so I put it neutral and barley push it toward put it back in park then it will start .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635566January 13, 2025
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I am so not happy with Jacob Conlon who works at Mitsubishi in La porte. I realized that he was playing with me all the time and that he never repaired my suv until I found out from Danny who works at Dodge. I dropped it off at service and picked it up more than 5 times because Jacob never repair it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635019January 9, 2025
POWER TRAIN
Transmission is going out car has been taken care of it started over heating and you can feel it switching gears! Taken to shop was told Transmission needs to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622418October 29, 2024
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I’ve had to replace the thermostat 4 times in 6 months, PTO was just repaired and now it fails to accelerate past 2000 rpm, transmission is clunking when shifting. I just got my car back from the Chrysler dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616941September 27, 2024
STEERING
2021 Tires had wear. Was told Rack and Pinion was out needed to be replaced. Should not drive due to possible loss of steering. Repairs with parts from Dodge. 2024 Ties had wear. Was told Rack and Pinion needed to be replaced. Should not drive due to possible loss of steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611796August 30, 2024
UNKNOWN OR OTHER
The driver side Active Head Rest deployed while driving on the highway striking me in the back of the head. Luckily it did not cause any accidents or injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609733August 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Dodge Journey. The contact stated that while driving at 70 MPH, the instrument cluster was flickering, and the vehicle stopped. The contact pulled over and noticed smoke. The contact opened the hood and detected a fire. The contact extinguished the fire with some water he had. There were two unknown warning lights illuminated. There were no reported injuries, a police report, or an air bag deployment. The vehicle was towed to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 44,000. The VIN was not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11606359August 4, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I bought my 2017 dodge journey new in 2017 about 2mouths ago I start having problems with my windows now going up or down , I bought a new window switch and still didn’t work .i notice broken wires in the driver side wire harness,I believe this s a safety issue and needs to be addressed immediately thanks .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606285August 3, 2024
AIR BAGS
Passenger head rest deployed for no reason. If someone was in the seat they would have got severe whiplash. It was a broken plastic piece inside the headrest. This is a common occurrence. There were no warnings. I kept the part in case it needs to be inspected. Definitely a manufacturers defect that needs to be addressed before someone gets hurt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603749July 22, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, VEHICLE SPEED CONTROL:CRUISE CONTROL, POWER TRAIN
The contact owns a 2017 Dodge Journey. The contact stated while driving at approximately 5 MPH, the service AWD, ABS, and cruise control warning lights remained illuminated. The vehicle was taken to the same independent mechanic for the failure; however, the cause of the failure was unknown. The vehicle was not repaired because a permanent remedy had not been determined, and several unknown parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598223July 2, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
So on 7/1/24 our vehicle started overheating some. And then we had the check engine light to come on along with another light that looks like a lightning bolt inside an inside out parenthesis. So I research the symbol and it came back as an issue with the Electric Throttle Control which is also means there is a problem with the electric parking brake. And then a mesage came on that said OIL TEMP HIGH SPEED MAY BE LIMITED. And then it started smoking really bad under the hood. So i researched some more and found out back in 2018 there was a recall on the same issue that was completed on September 23rd 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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