Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10956704February 24, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/19/17*LJ UPDATED 10/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956113February 21, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. MY WINDSHIELD WIPERS COME ON BY THEMSELVES AND WILL NOT TURN OFF, HAD TO REMOVE FUSE. AS I WAS DRIVING HOME FROM WORK THEY CAME ON AND WOULDN'T TURN OFF. THEN THE TURN SIGNALS, HEADLIGHTS, AND DASHBOARD LIGHTS STOPPED WORKING. THIS CAR HAS A MIND OF ITS OWN AND THESE WORK WHEN THEY FEEL LIKE IT; MEANING THEY COME AND GO, WORKING ONE SECOND THEN NOT THE NEXT, THEN WORKING AGAIN....USUALLY THEY DON'T WORK AND STOP FOR A LONG PERIOD OF TIME THEN EVENTUALLY WORK AGAIN LIKE NOTHING HAPPENED. THIS TIME I'M NOT SO SURE HOW LONG IT IS GOING TO GO ON BECAUSE IT IS WORSE AND ONGOING. I AM FINDING JUST HOW DANGEROUS IT IS NOT TO BE ABLE TO USE TURN SIGNALS, ETC. I AM UNABLE TO DRIVE TO WORK NOW BECAUSE OF THE HEADLIGHTS! AND NOW THE RAIN IS COMING IN AND I AM NOT GOING TO BE ABLE TO DRIVE WITHOUT HEADLIGHTS OR WIPERS. THERE SHOULD BE A RECALL ON THIS - THERE ARE SOOO MANY COMPLAINTS! IF SOMETHING HAPPENS TO ME OR MY CHILDREN OR GRANDCHILDREN THERE WILL BE A LAWSUIT FILED AS THERE IS NO REASON FOR THIS NOT TO BE RECALLED WITH ALL THE COMPLAINTS AND DANGER IT ENTAILS. COMPLAINTS I HAVE READ ARE ABOUT AIR BAGS NOT DEPLOYING, CARS STALLING IN THE MIDDLE OF DRIVING DOWN THE ROAD, ETC. THIS IS TOTALLY ABSURD!!!!! AND AS BAD AS MY CAR IS GETTING THESE PROBLEMS WON'T BE FAR BEHIND. I DO NOT HAVE THE MONEY TO DOLE OUT FOR THIS BEING A SINGLE MOM AS IT IS A COSTLY FIX, WHICH IS EXACTLY WHY THEY REFUSE TO RECALL I AM SURE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955630February 20, 2017
UNKNOWN OR OTHER
OWN A 2009 DODGE JOURNEY. REPLACED THE HEATER CORE 3 YEARS AGO. WARRANTY FOR 1 YEAR. NEW COIL WENT UP APPROX. 2 WEEKS AFTER WARRANTY. REFUSED TO WARRANTY IT. PAID TO HAVE ANOTHER HEATER COIL INSTALLED. SAID IT WAS WARRANTED FOR 2 YEARS. SAME PROBLEM HAPPENED LAST WEEK. WENT AND TALKED TO DEALER ABOUT WARRANTY FOR THIS ONE. THEY SAID NO, THAT IT WAS OUT OF WARRANTY BY 15 DAYS. TOLD ME TO CALL DODGE GOOD WILL DEPARTMENT. THEY TOLD ME THAT I HAD TO PAY TO HAVE IT CHECKED FIRST. THAT COST WAS ABOUT $80.00 AND NO GUARANTEE THAT IT WOULD BE COVERED EVEN THOUGH IT'S AN ON GOING PROBLEM. AN EMPLOYEE TOLD ME THAT THEY REPLACE A LOT OF THESE HEATER COILS. OBVIOUSLY THERE'S A PROBLEM. CHECKED ON THE INTERNET ABOUT THIS PROBLEM AND THERE'S A LOT OF THE SAME PROBLEMS THAT I'M HAVING, HOT AIR ON DRIVERS SIDE COLD AIR ON PASSENGERS SIDE UNTIL IT TOTALLY GOES UP. SEVERAL MECHANICS ON THE INTERNET STATED THAT IT'S A FLAW IN ITS DESIGN. 2 MAIN PROBLEMS, FIRST SEEMS SPLIT SECOND IT PLUGS WITH SEDIMENT VERY EASILY. OBVIOUSLY VERY LITTLE HEAT WHEN CAR IS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954213February 13, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) AND 16V047000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS GIVEN AN APPOINTMENT BY THE DEALER WHILE SHE WAS OUT OF TOWN. THE CONTACT STATED THAT SHE WAS UNABLE TO KEEP THE APPOINTMENT AND, WHEN SHE CAME BACK, THE IGNITION KEY DID NOT WORK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950041February 7, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945060January 13, 2017
POWER TRAIN
TRANSMISSION LOCKS IN LOW GEAR WITH NO WARNING HAS HAPPENED AT LEAST 5 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944651January 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 410,050. UPDATED 03/17/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944211January 10, 2017
ELECTRICAL SYSTEM
2009 DODGE JOURNEY - TOTAL INTERGRATED POWER MODULE ( FUSE BOX) WENT IN DEFECT MODE. IT IS LOCATED UNDER THE CAR HOOD NEAR FRONT DRIVER SIDE FENDER. THINK OF THE TIPM LIKE A COMMAND CENTER FOR ALL THE ELECTRICAL FUNCTIONS OF YOUR CAR. WANT TO TURN ON YOUR WIPERS? THAT HAS TO GO THROUGH THE TIPM. NEED THE FUEL PUMP TO TURN ON AFTER YOU TURN THE KEY? YOU'LL HAVE TO RUN IT THROUGH TIPM FIRST. MY CAR ENGINE TURNED OFF WHILE ON MY STREET ROAD. I HAD TO MANUALLY TURN OFF ROAD. THERE WAS NO TRAFFIC AT THE TIME. WHEN I RESTARTED CAR WINDSHIELD WIPERS WENT ON WOULD NOT TURN OFF. LOW BEAM LIGHTS WOULD NOT GO OFF. NO CLUSTER LIGHTS ( FUEL GAUGE, SPEEDOMETER, BATTERY, TEMP GAUGE, SPEED GAUGE, DIGITAL READOUTS ETC) NO HEAT OR AC POWER, NO BLINKERS. NO EMERGENCY LIGHTS, NO AC POWER CONVERTER. I COULD DRIVE CAR BUT HAD NO GAUGES THAT WORKED THAT LEFT ME IN THE BLIND. THE FOLLOWING WORKED NORMAL: BRAKE LIGHTS, RADIO AND ELECTRIC WINDOWS. HAD AUTO MECHANIC SCAN IT AND FOUND TIPM WAS DEFECTED. THIS IS DANGEROUS EVERYONE BECAUSE IF THE TIPM JUST DECIDES TO GO DEFECT YOUR CAR WILL AUTOMATICALLY STOP AND YOU WILL LOSE CONTROL OF YOUR CONTROL BECAUSE THE TIPM SHUTS IT DOWN. I WAS LUCKY AND JUST COASTED OFF THE ROAD, BUT IF ONE IS ON THE ROAD AND HEAVY TRAFFIC YOU WILL CRASH AND YOU AND EVERY ONE'S LIFE, HEALTH AND WELL BEING IS LETHALLY IN DANGER ( DEATH) THIS DODGE JOURNEY DUE TO THIS DEFECT MUST BE RECALLED BEFORE SOMEONE DIES. DOES IT TAKE DEATH FOR A RECALL? IS IT GOING TO TAKE A DEATH AND GROUP LAW SUIT? THE TIPM IS DEFECTIVE AND MUST BE RECALLED ON 2009 DODGE JOURNEYS AND ALL OTHER AFTER THAT YEAR. THE TIPM IS DEFECTIVE. RECALL OR GROUP LAW SUIT ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939860January 5, 2017
STEERING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938978January 1, 2017
ELECTRICAL SYSTEM
CAR HAS BEEN RANDOMLY NOT STARTING, MOST TIMES IT WILL START IN NEUTRAL, HAVE HAD CAR IN SHOP REPEATEDLY, CAN'T FIND REASON, PROBLEM IS INTERMITTENT, IGNITION RECALL WAS DONE JUST PRIOR TO START ING ISUES BEGINNING BUT I WAS TOLD BY DEALERT IT WAS NOT A RELATED ISSUE HAD STARTER REPLACED IN JUNE, THEN HAD NEW BATTERY PUT IN, TOOK CAR INTO DEALER IN NOV FOR DRIVERS SIDE AIRBAG SQUIB THAT HAD TO BE REPLACED BY BY DEALER. SINCE THAT REPAIR CAR CAR HAS DRAINED BATTERY 4 TIMES. FIRST TIME COULD NOT GET IT JUMPED PUT TRICKLE CHARGER ON IT FOR ABOUT 2 HOURS STARTED RIGHT UP, IT DIED AGAIN CHARGED IT DROVE IT AROUND NEVER SHUTTING IT OFF ANYWHERE TOOK IT TO MECHANIC, STARTER WAS GOOD BATTERY WAS GOOD BUT LOW, SO IT WAS WARRANTED OUT WITH BRAND NEW ONE. CAR WAS FINE FOR 4 DAYS. DID NOT DRIVE IT FOR 2 DAYS, NOW IT WILL NOT START, AND WHEN I PUT BATTERY CHARGER ON IT, IT CLICKS AND CHATTERS AND TRIES TO START ON ITS OWN WITHOUT THE KEY IN THE IGNITION. IT IS NEW YEARS DAY SO NOTHING IS OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937953December 28, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2009 DODGE JOURNEY AWD. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER RAN OVER A 4 INCH DEEP POTHOLE AND THE FRONT DRIVER'S SIDE AIR BAG DEPLOYED. THE DRIVER CRASHED INTO A TELEPHONE POLE. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. UPDATED 02/21/17*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10936801December 21, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
TAKATA RECALL - WAS DRIVING DOWN THE ROAD AT 40 MPH. CAR BEGAN TO IDLE HIGH, PULLED OVER TO SHOULDER AND TURNED OFF THE CAR. OPENED THE HOOD, SMELLED BURNING ELECTRICAL SMELL. CLOSED THE HOOD, TRIED TO START THE CAR. NO START, LIGHTS ON BUT WOULD NOT START. TRIED TO PUT IT IN NEUTRAL, STILL NO START. VEHICLE WAS TOWED 15 MILES TO MY APARTMENT COMPLEX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936615December 20, 2016
STEERING
I HAVE BEEN HAVING ISSUES WITH MY POWER STEERING RETURN HOUSE BUSTING AT ENGINE STARTUP WHEN THE WEATHER IS 30 OR BELOW. THIS IS MY 5TH WINTER DEALING WITH THIS AND I HAVE REPLACED THE RESERVOIR (RECOMMENDED BY THE DEALERSHIP) AND I AM STILL HAVING ISSUES. I WOULD REATTACH THE HOSE AND THE SAME DAY IT WILL BUST AGAIN. IT HAS BUSTED WHEN WE ARE AT HOME, WORK OR OUT RUNNING ERRANDS. DURING THE NON WINTER MONTHS I ALWAYS HAVE A SLOW LEAK AND HAVE TO FILL ABOUT ONCE A MONTH. THIS LEAK IS EATING AWAY AT MY MOTOR MOUNT AND AC BELT. I HAVE CAME ACROSS A RECALL (S08) FOR THIS ISSUE BUT CHRYSLER SAID MY VIN/ENGINE TYPE IS NOT COVERED UNDER THIS. CLEARLY I AM HAVING THE SAME ISSUE AND DO NOT UNDERSTAND TO WHY I CANNOT GET MINE FIXED. I HAVE A STRONG BELIEF THAT THIS IS A MANUFACTURER ISSUE AND I DON'T HAVE AN EXTRA $500 LAYING AROUND TO FIX IT, IF ITS EVEN FIXABLE MY A LOCAL MECHANIC. I LIVE IN THE MIDWEST WHERE WE CAN GET PRETTY HARSH WINTERS AND WITH MY POWER STEERING NOT WORKING IT IS NOT SAFE. 75% OF THE TIME I HAVE MY 3 AND 4 YEAR OLD WITH ME. THE UPSETTING PART ABOUT THIS IS I AM STILL PAYING ON THIS CAR (ONLY 6 MONTHS LEFT THANK GOODNESS). I HOPE I CAN GET SOME POSITIVE FEEDBACK AND ANSWERS SOON BECAUSE THE PEOPLE FROM CHRYSLER WAS NOT VERY PROFESSIONAL OR HELPFUL. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934821December 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) ; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE FAILURE MILEAGE AND NHTSA CAMPAIGN NUMBER WERE UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934388December 10, 2016
UNKNOWN OR OTHER
NO HEAT OR DEFROST ON PASSENGER SIDE OF CAR. THIS CAR HAS NOW HAD 4 HEATER CORES REPLACED SINCE NEW. THEY ONLY LAST AROUND 16000 MILES TO 18000 MILES I'M TOLD THAT THEY GET PLUGGED IN SOME MANOR. NOT SURE WHY BUT AFTER 4 TIMES THERE SEEMS TO BE A MANUFACTURING ISSUE WITH THE DODGE PARTS. AND AFTER DOING SOME RESEARCH THIS IS NOT THE ONLY DODGE AUTO THAT HAS THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934044December 9, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930204December 6, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
MY 2009 DODGE SE JOURNEY HAS HAD SEVERAL PROBLEMS INCLUDING SOME UNDER OPEN RECALL,ELECTRICAL RECALL. HOWEVER MY BRAKES ARE VERY BAD,ABS LIGHT AND BRAKE LIGHT FREQUENTLY COME ON AND OFF. THE BRAKES ACT AS IF I HAVE NO BRAKES OR PRESSURE, UNTIL THEY ARE HALF WAY DOWN THEN THEY OVER ENGAGE CAUSING THE VEHICLE TO SUDDENLY STOP OR SIGNIFICANTLY SLOW AT UNSAFE PACE. I HAVE CONTACTED CHRYSLER THERE IS NO RECALL AT THIS TIME. THIS IS AN UNSAFE VEHICLE ALL AROUND AND COMPLETE RECALL SHOULD BE IN EFFECT. THIS PROBLEM HAS OCCURRED SINCE WE PURCHASED THE VEHICLE AND HAS NOT STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929997December 5, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER
"TAKATA RECALL" MY DODGE JOURNEY WAS STATIONARY, I TUNED THE KEY AND MY WINDSHIELD WIPERS CAME ON, THEY WERE IN THE "OFF" POSITION BUT YET THEY ARE GOING BACK AND FOURTH. NONE OF MY LIGHTS EXCEPT THE FRONT AND BACK ARE WORKING, MY DASH IS DIMMED, AND IT SOUNDS LIKE MY CARS IS READY TO STALL. UPON LOOKING ONLINE, I SEE SEVERAL COMPLAINTS ABOUT THIS ISSUE, BUT I'M NOT SURE IF IT IS A RECALL...THIS IS A VERY BIG PROBLEM THAT NEEDS TO BE CORRECTED BY CHRYSLER/DODGE! 2009 144,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928134November 27, 2016
ENGINE
WHEN DRIVING, ENGINE LIGHT CONSISTENTLY CAME ON. HAD VEHICLE REPEATEDLY CHECKED. IT WAS DETERMINED MANIFOLDS WERE STICKING. HAD MANIFOLD MODULE REPLACED. THIS SOLVED THE PROBLEM FOR APPROXIMATELY 3 MONTHS. MANIFOLDS WERE AGAIN CHECKED TO ENSURE THEY WERE OPERATING PROPERLY. THEY WERE AND STILL ARE. HOWEVER, ENGINE LIGHT REMAINS ON INDICATING OTHERWISE. MECHANIC SAID IT IS A COMMON "FLUKE" IN THE CHRYSLER VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928032November 26, 2016
ENGINE
MY DODGE JOURNEY SXT 2009 HAS 121500 MILES ON IT AND THE STARTER HAS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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