Dodge Journey Complaints (2013)

353 consumer complaints on file.

#11041929November 1, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I HAVE A 5YR. 100,00 ML WARRANTY ON THIS CAR BUMBER TO BUMBER . MONTHS OF PROBLEMS TO FIND OUT IT HAS INTERNAL FAILURE TOTALLY INTEGRATED POWER MODULE.. MONTHS OF CAR JUMPING, TOWING, DOORS LOCKING CANT GET OUT, LIGHTS FLASHING,2 RECALLS, BROUGHT A CAR BATTERY NOW ITS SITTING ON DODGE LOT SINCE 10/17/17.AN WILL NOT RUN. AS A CONSUMER WHO BROUGHT THIS VEHICLE BELIEVING DODGE WOULD HOLD TO THIS ACCOUNTABILITY TOTAL FAILURE AND WANTS ME TO PAY FOR IT THIS SHOULD NOT BE ACCEPTED. MY EXPERIENCE WITH THIS IS NOT SAFE FOR ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035914October 23, 2017
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
TAKATA RECALL. BRAKES LOCKED UP TRYING TO AVOID A CAR COMING TOWARDS ME, LOST CONTROL AND AIRBAGS DEPLOYED IN AN ACCIDENT AND SMOKED AND BURNT MY ARM AND LEG
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11032781October 10, 2017
ENGINE
WHILE DRIVING ON U.S. 84 HIGHWAY IN ALABAMA I NOTICED THE ENGINE MAKING A STRANGE NOISE AND PULLED OVER TO THE SIDE OF THE ROAD. I COULD THEN SEE SMOKE COMING FROM UNDER THE HOOD, WHEN I OPENED THE HOOD I COULD SEE AT THE BASE OF THE ENGINE ORANGE FLAMES. USED WATER BOTTLES ON HAND TO PUT OUT THE FIRE. AFTER MY INSURANCE COMPANY SENT OUT INSPECTORS IT WAS FOUND THAT WIRING TO THE OXYGEN SENSOR HAD SHORTED OUT CAUSING THE FIRE. INSPECTORS BELIEVE IT WAS FAULTY WIRING THAT CAUSED THE FIRE. CONTACTED CHRYSLER AND THEY DENIED ANY RESPONSIBILITY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11024874September 21, 2017
FUEL/PROPULSION SYSTEM
IT WILL STALL WHEN IDLING. TWO SEPARATE OCCASIONS I COULD HAVE BEEN SERIOUSLY INJURED. WHEN TURNING LEFT INTO AN INTERSECTION IT WOULD NOT GIVE ANY GAS AND THE PERSON COMING THRU THE LIGHT HAD TO SLAM ON THE BRAKES TO KEEP FROM BROADSIDING MY VEHICLE. SECOND TIME IT HAPPENED WHILE DRIVING, I HAD PULLED OUT OF A DRIVEWAY AND IT WOULD NOT GIVE ME ANY GAS. I HAVE TAKEN IT TO A FEW DEALERS AND THEY DON'T KNOW WHAT IT IS. I FINALLY TOOK IT BACK TO THE PLACE WHERE I PURCHASED IT AND THEY CHANGED THE FUEL THROTTLE BODY. THAT WAS 8/21/2017. AS OF 9/21/17 IT STALLED ON ME AGAIN WHILE IN IDLE. I AM SO IRRITATED WITH THIS AND FEEL STUCK. THIS HAS BEEN GOING ON A MONTH AFTER I BOUGHT IT AND WAS TOLD TO TRY DIFFERENT THINGS AND IT ONLY KEPT GETTING WORSE. I HAVE BEEN TOLD UNLESS THE LIGHT COMES ON, THERE IS NOTHING THEY CAN DO.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022218September 7, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE HAZARD LIGHTS AND ALL OF THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT STATED THAT JUMPER CABLES WERE PLACED ON THE BATTERY IN AN ATTEMPT TO START THE VEHICLE; HOWEVER, THE JUMPER CABLES CAUGHT FIRE INADVERTENTLY. THE CONTACT USED A RAG TO REMOVE THE JUMPER CABLES FROM THE BATTERY AND THE FIRE WAS EXTINGUISHED. THE CONTACT SUSTAINED A MINOR BURN TO HER THUMB THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,730.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11021515September 5, 2017
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING LOW OR HIGH SPEEDS, THE STEERING BECAME DIFFICULT TO MANEUVER. ON SEVERAL OCCASIONS, THE CLOCK SET ITSELF AT DIFFERENT TIMES AND THE TIRE PRESSURE FLUCTUATED UP AND DOWN WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,695.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020950August 31, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE PROJECTION OF THE HIGH BEAM HEADLIGHTS WAS SO WEAK THAT THE CONTACT COULD NOT READ THE EXIT SIGNS. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO THE DEALER (VAN HORNE CHRYSLER DODGE JEEP RAM IN MANITOWOC, WI) WHERE THE HEADLIGHTS WERE CALIBRATED. THE FAILURE WAS FIRST NOTICED WHEN THE VEHICLE WAS PURCHASED AS IF THE HEADLIGHTS WERE DIRECTED TOWARDS THE GROUND. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000. UPDATED 10/26/17*LJ UPDATED 10/27/17*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006659July 20, 2017
SERVICE BRAKES
DRIVING DOWN A STATE ROAD AND MY BRAKES BECAME SPONGY. IN ORDER TO STOP I WOULD HAVE TO SLOW DOWN AND PUSH MY BRAKES PEDAL TO THE FLOOR. THE FIRST TIME IT HAPPENED I PULLED OVER AND SHUT MY CAR OFF TOO CALL SOMEONE. AS SOON AS I STARTED MY VEHICLE AGAIN THE BRAKES WERE FINE. TODAY I DECIDED TO PULL OVER AGAIN AND TURN THE CAR OFF. WHEN I TURNED IT BACK ON I PUMPED THE BRAKES A FEW TIMES AND IT WAS BACK TO NORMAL. THIS HAS HAPPENED TO ME THREE TIMES SO FAR. I HAVE A NEWBORN AND CANNOT RISK BRAKE PROBLEMS. I CHECKED AND MY VEHICLE DOES NOT HAVE A RECALL, HOWEVER, DODGE JOURNEYS BETWEEN 2012 AND 2015 HAVE RECALLS. MINE IS A 2013 BUT NO RECALL. IS THIS THE SAME ISSUE? AND IF SO, WHY DO I NOT HAVE A RECALL ON MINE?.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004704July 12, 2017
ELECTRICAL SYSTEM
1. PROBLEM WITH DOORS NOT UNLOCKING FROM EXTERIOR DOOR LEVER BUTTON. 2. IGNITION NOT WORKING EVERY TIME IT RAINS OR GOES THROUGH CAR WASH. 3. INTERIOR LIGHTS FLASHING ON AND OFF WHEN GOING THROUGH CAR WASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000238June 20, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT ESC (ELECTRONIC STABILITY CONTROL) WARNING LIGHT ILLUMINATED AS WELL AS THE VEHICLE WOULD SUDDENLY BRAKE WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO COLONIAL DODGE CHRYSLER JEEP AT 24 COOLIDGE ST, HUDSON, MA 01749, PHONE NUMBER: (978) 568-8000, TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL,SERVICE BRAKES,HYDRAULIC) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE LOCAL DEALER WAS CONTACT AGAIN BUT DUE TO THE DIAGNOSTIC FEE THE VEHICLE WAS NOT DIAGNOSED THE SECOND TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994313June 10, 2017
ELECTRICAL SYSTEM
BATTERY GOES DEAD FREQUENTLY WHEN VEHICLE IS LEFT ALONE FROM 12 TO 48 HOURS. REPLACED BATTERY WITH A NEW TOP OF A LINE SEARS BEST.. PROBLEM STILL EXISTS. VERY DANGEROUS WHEN VEHICLE WILL NOT START AT THE END OF A WORK DAY STRANDED IN A PARKING SPOT IN A BAD SIDE OF TOWN. ELECTRIC DOOR LOCKS WILL NOT OPEN DOORS DUE TO DEAD BATTERY. CONSTANT UNKNOWN BATTERY DRAIN!!! HAPPENS FREQUENTLY. THIS VEHICLE IS A LEMON!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992143May 30, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT INTERMITTENTLY JAMMED IN THE LATCH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984854May 11, 2017
ENGINE
VEHICLE STALLS FOR NO REASON WHILE DRIVING. MAKES BRAKING AND STEERING VERY DIFFICULT. THIS HAS HAPPENED 4 TIMES IN THE LAST 2 WEEKS. ALL TIMES THE WEATHER WAS GOOD AND DRY. THERE ARE NO CODES OR CHECK ENGINE LIGHT. THERE IS NO WAY TO DIAGNOSIS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980492April 25, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING 15 MPH AND TURNING LEFT, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT. THE CONTACT SUSTAINED INJURIES TO THE HEAD, FACE, NECK, SPINE, KNEE, AND CHEST, AS WELL AS LOST CONSCIOUSNESS. MEDICAL ATTENTION WAS REQUIRED AND THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INSURANCE FACILITY WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT FAILED TO ASSIST. A DEALER WAS CONTACTED, BUT COULD NOT EXPLAIN WHY THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10967383March 20, 2017
POWER TRAIN
AT 110,000 MILES VEHICLE STARTED MAKING A RATTLING SOUND COMING FROM THE ENGINE COMPARTMENT, NO NOISE WHEN COLD BUT GETS LOUDER AS THE VEHICLE WARMS UP. GETS LOUDER WHEN THE AC IS ON OR STEERING IS TURNED AT LOW SPEEDS. BUT GOES AWAY WITH INCREASED ENGINE SPEED. TOOK IT TO A LOCAL SHOP WHERE IT WAS DIAGNOSED AS A BROKEN FLEX PLATE. SHOP SAID THEY WERE ABLE TO FIND 10 SIMILAR COMPLAINTS AND DODGE SELLS A REVISED PART DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959174March 7, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE SWAYED LEFT AND RIGHT AND THE SUSPENSION WAS UNSTABLE. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHO PROVIDED A FRONT END ALIGNMENT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957795March 1, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER STATED THAT THE VEHICLE WOULD NEED TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956952February 25, 2017
ELECTRICAL SYSTEM
HI I RECEIVED VARIOUS FCA NOTIFICATION THE LAST TIME I LEFT THE CAR AT DADELAND DODGE DEALER IN MIAMI FLORIDA AND THE SUPPOSEDLY FIX A ELECTRICAL PROBLEMS BUT NOW DID I TURN OFF THE AC THE AC TURN ON AUTOMATICALLY WITHOU I PUSH ANY BOTTOM NOW I RECEIVED ANOTHER LETTER FROM YOU ABOUT ABS PROBLEMS AND I DO WORRY ABOUT THIS BECAUSE MY WIFE AND 2 KIDS USE THIS CAR AND ALSO I PAY A LOAN AND MY CREDIT IS INVOLVED IN THIS SITUATION CAN YOU SEND ME A REAL TECHNICIAN TO MY HOUSE OR SOMEBODY TO FIX IT WELL LIKE WHEN I BUY IT OR GIVE ME ANY GOOD OPTION BECAUSE IS THE LIFE OF MY FAMILY LET ME KNOW THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956147February 21, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954328February 13, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHILE ATTEMPTING TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE BRAKING ABILITY RETURNED AFTER THE FAILURE OCCURRED. THE FAILURE OCCURRED TWENTY TIMES SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE HAD BEEN AT THE DEALER AT LEAST SIX TIMES FOR REPAIRS AFTER RECEIVING A RECALL ISSUED BY THE MANUFACTURER. THE CONTACT HAD TO PAY FOR THE REPAIRS BECAUSE THE RECALL WAS NOT ISSUED THE FIRST THREE TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE RECALL DETAILS WERE UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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