Dodge Grand Caravan Complaints (2014)

359 consumer complaints on file.

#11353234September 4, 2020
SEATS
I WAS DRIVING DOWN THE ROAD BETWEEN 45-50 MPH WHEN SOMETHING HIT ME REALLY HARD IN THE BACK OF MY HEAD. I PULLED OVER AND SAW THAT MY HEADREST HAD POPPED APART. WHEN I LOOKED THIS UP I SAW THAT IT IS A KNOWN PROBLEM AND PART OF THE HEADREST RESTRAINT SYSTEM. I WAS NOT IN AN ACCIDENT, REAR ENDED OR HIT IN ANY WAY AND THE ROAD WAS A SMOOTH ROAD.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11351801August 28, 2020
SEATS
WHILE PARKED OVERNIGHT IN ON STREET PARKING IN PHOENIX AZ, THE PASSENGER SIDE FRONT SEAT HEADREST DEPLOYED WITHOUT ANY REASON. MY VAN WAS NOT STRUCK OR HIT WITH OR BY ANYTHING. THE DODGE DEALERSHIP REFUSES TO REPLACE OR REPAIR IT AT NO CHARGE. I WOULD LIKE TO HAVE THE HEADREST REPAIRED IF POSSIBLE OR REPLACED IF REPAIR IS NOT PROBABLE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343490August 5, 2020
AIR BAGS
THE DRIVER'S SIDE HEAD RESTRAINT AIR BAG DEPLOYED WHILE VEHICLE WAS BEING DRIVEN IN GOOD WEATHER, ON A SMOOTH CITY STREET AT APPROXIMATELY 30 MPH IN LIGHT TRAFFIC. THE FAILURE APPEARS TO HAVE HAPPENED IN TWO STAGES, A SLIGHT BUMP FORWARD BY THE HEAD REST, ALERTING MY WIFE, THE DRIVER, TO A PROBLEM. THEN WHILE STILL DRIVING THE COMPLETE FAILURE OCCURRING APPROXIMATELY TWO OR THREE MINUTES LATER, SMACKING MY WIFE IN THE BACK OF HER HEAD SMARTLY. AFTER STOPPING AT A CONVENIENCE STORE WE CONDUCTED A VISUAL EXAMINATION OF THE DEVICE WHICH REVEALED A SHATTERED, THIN PLASTIC BRACKET INSIDE THE HEAD REST. MY ASSUMPTION IS THIS BRACKET FAILED ON ONE SIDE AND CAUSED THE FIRST BUMP, AND THEN THE OTHER SIDE FAILED CAUSING THE SHARPER BLOW. THIS ACTION COULD HAVE RESULTED IN SEVERE CONSEQUENCES IF FULL DEPLOYMENT HAD OCCURRING ALL AT ONCE DURING OPERATION ON A HIGHWAY OR AT A GREATER SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343243August 4, 2020
STRUCTURE:BODY
WHEN THE TEMPERATURE IS WARM THE DRIVER SIDE PASSENGER DOOR MALFUNCTIONS. I DON'T HAVE THE EXACT DATE WRITTEN DOWN BUT LEAST NOW TWO SUMMERS IN A ROW WE HAVE HAD THIS PROBLEM AND IT HAPPENS EVERY TIME WE USE THE DOOR IN THE HEAT. WE GOING OVER A BUMP IN THE ROAD THIS WILL MAKE THE DOOR AJAR LIGHTS COME ON AND THE DOOR WILL ACT LIKE IT IS OPENED SOME. THE REAR OF THE DOOR BEGINS TO MAKE A CONTINUOUS POUNDING NOISE. ALSO JUST CLOSING THE DOOR IN THE HEAT THE EXACT SAME THING WILL HAPPEN DOESN'T MATTER IF YOU USE THE AUTOMATIC DOOR OR NOT. THE REAR OF THE DOOR CONTINUES MAKING A NOISE, A POUNDING NOISE THAT IS VERY LOUD. WITH TWO CHILDREN IN THE BACK SEAT THIS CONCERNS ME VERY MUCH. I DO NOT WANT TO BE DRIVING AND THE DOOR OPEN. I DON'T KNOW IF THE LATCH IS FAILING OR WHAT IS HAPPENING. MANY WITH THE SAME MODEL IN VARIOUS YEARS HAVE THE SAME ISSUE WITH NO LUCK FINDING THE REASON. THIS IS A MAJOR HAZARD. I WOULD SUBMIT A VIDEO BUT DO NOT SEE AN OPTION FOR VIDEO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342088July 29, 2020
ENGINE, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, THE VEHICLE FAILED TO START AND THE CONTACT HAD TO MANIPULATE THE IGNITION SWITCH FOR THE VEHICLE TO RESTART. THE CONTACT CALLED ZEIGLER CHRYSLER DODGE JEEP RAM OF PLAINWELL (1186 M-89, PLAINWELL, MI 49080, (269) 685-5800) AND WAS INFORMED THAT THE FAILURE MAY BE CAUSED BY THE WIN MODULE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 68,000. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342069July 29, 2020
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2014 JEEP GRAND CARAVAN. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AN UN-OCCUPIED, THE FRONT PASSENGER'S HEADREST DEPLOYED INDEPENDENTLY. THE CONTACT STATED THAT THE HEADREST METAL PIN FRACTURED WHICH LEAD TO THE INADVERTENT DEPLOYMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 121,000.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339680July 16, 2020
SEATS
THE HEADREST SAFETY FEATURE DEPLOYED FOR NO REASON. WE WERE NOT IN A WRECK AND IT DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339499July 15, 2020
UNKNOWN OR OTHER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY CAR WILL ONLY BLOW COLD AIR OUT THE DRIVER VENTS AND HOT ON THE PASSENGER AND REAR. IT DOESN'T MATTER IF ITS SITTING OR MOVING ITS THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339090July 13, 2020
SEATS
WHILE SITTING ON THE DRIVER SEAT, FACING OUT THE DOOR TALKING TO MY HUSBAND WITH THE VAN OFF, PARKED IN OUR DRIVEWAY, THE HEADREST RANDOMLY DEPLOYED, HITTING ME IN THE SIDE OF THE FACE.*DT CONSUMER STATED SHE HAS MUSCULOSKELETAL ISSUES WHIPLASH AND SPINE IS OUT OF ALIGNMENT. MANUFACTURER WAS CONTACTED BUT VEHICLE WAS NOT REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11338916July 12, 2020
UNKNOWN OR OTHER
VEHICLE WAS PARKED IN DRIVEWAY 7/9/20. I DID NOT ENTER THE VAN AGAIN UNTIL 7/11/20. UPON OPENING THE DRIVER'S DOOR I NOTICED THE HEADREST HAD DEPLOYED. I UNDERSTAND THIS IS A SAFETY FEATURE WHEN YOU ARE IN A REAR END COLLISION. THERE WAS NO COLLISION VAN WAS BACKED IN DRIVEWAY AND STATIONARY. IT APPEARS THE BRACKETS THAT HOLD THE PIN ARE BROKE. THE PASSAGE HEADREST DID NOT DEPLOY, BUT IAM NOW FEARFULL IT MAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331116June 26, 2020
AIR BAGS
MY DRIVER SIDE HEADREST AIRBAG DEPLOYED WHILE VEHICLE WAS PARKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330502June 24, 2020
SEATS
THE DRIVER'S ACTIVE HEADREST DEPLOYED WITHOUT IMPACT WHILE WE WERE DRIVING ON A STATE HIGHWAY. IT STRUCK MY WIFE IN THE BACK OF THE HEAD. SHE INITIALLY THOUGHT THAT WE HAD BEEN REAR-ENDED. THIS COULD HAVE EASILY CAUSED THE LOSS OF CONTROL OR A COLLISION IF WE HAD BEEN IN TRAFFIC AT THE TIME. SHE HAS BEEN SUFFERING WITH HEADACHES SINCE THE INCIDENT. OUR VAN HAS NEVER BEEN IN AN ACCIDENT AND HAS 77K MILES. WE HAVE AN APPOINTMENT TO TAKE THE VEHICLE TO A DEALER, BUT IT HAS NOT BEEN REPAIRED AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11329875June 21, 2020
AIR BAGS, ELECTRICAL SYSTEM, SEATS
FRONT DRIVER'S SEAT HEADREST DEPLOYED WHILE VEHICLE WAS TURNED OFF AND UNOCCUPIED. ATTEMPT TO REPLACE HEADREST RESULTED IN VEHICLE NOT STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329057June 15, 2020
UNKNOWN OR OTHER, AIR BAGS, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
HEAD RESTS SPONTANEOUSLY EXPLODED WHILE PARKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327779June 8, 2020
FUEL/PROPULSION SYSTEM
FEBRUARY 2020: VAN TURNED ITSELF OFF WHILE CITY DRIVING ABOUT 25MPH AND RESTARTED AFTER COASTING TO CURB. MARCH 2020 VAN FAILED TO START AT HOME, STARTER MOTOR WORKING BUT ENGINE WOULDN'T START. MECHANIC REPLACED FUEL PUMP AND FUEL PUMP RELAY AFTER MANY DAYS AND GREAT DIFFICULTY OBTAINING PARTS. JUNE 2020 VAN ENGINE WOULDN'T START, AS BEFORE, AND WAS TOWED TO MECHANIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327262June 4, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STARTED TO HESITATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE IGNITION COIL NUMBER 6 WAS REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.*DT CONSUMER STATED HE SPOKE TO 3 DIFFERENT DEALERS AND ALL STATED IT WAS A COMMON ISSUE THE ENTIRE REAR CYLINDER HEAD HAD TO BE REPLACED. FOR DODGE VANS AND THIS MODEL SHOULD ALSO BE INCLUDED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326579May 30, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ANYTIME THAT I TRY TO TURN ON THE AIR CONDITIONER OR THE HEAT, REGARDLESS OF THE CONTROL SETTING, THE DRIVER'S SIDE ONLY BLOWS COOL AND THE PASSENGER AND REAR ONLY BLOWS HEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324887May 17, 2020
SEATS
TODAY WHILE DRIVING, MY PASSENGER SIDE HEADREST DEPLOYED (EXPLODED) WITHOUT WARNING OR CAUSE, NEARLY INJURING MY PASSENGER, AND NEARLY CAUSING ME TO LOSE CONTROL OF MY VEHICLE. THE SOUND AND FORCE OF THE DEPLOYMENT WAS SO LOUD AND SIGNIFICANT THAT IT SHOOK THE VEHICLE AND STARTLED ME TO A POINT OF PANIC. WHEN I PULLED OVER I FOUND THE PASSENGER HEADREST HAD SPONTANEOUSLY DEPLOYED. I WAS DRIVING ON A CITY STREET, APPROXIMATELY 45 MILES AN HOUR, NO BRAKING, NO ACCELERATING, NO ROAD HAZARDS OR BUMPS IN THE ROAD. PASSENGER WAS SEATED IN THE SEAT, SEATBELT RESTRAINT ON, NOT SHIFTING OR MOVING. HEADREST HAS NOT HAD ANY DAMAGE PRIOR TO THIS INCIDENT. VEHICLE WAS PURCHASED IN NOVEMBER OF 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322219April 25, 2020
STRUCTURE:BODY
DRIVERS SIDE SLIDING DOOR COMPLETELY SHUT. WON'T OPEN REMOTELY NOR MANUALLY. I'VE READ TOO MANY COMPLAINTS ON THIS MATTER . MANUFACTURE SHOULD TAKE RESPONSIBILITY AND DO A RECALL FOR FREE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320656April 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT NOTICED OIL ON THE FLOOR OF THE GARAGE. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DETERMINED THAT THE OIL FILTER COOLER HOUSING FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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