Dodge Grand Caravan Complaints (2014)

359 consumer complaints on file.

#11534199July 24, 2023
SEATS
My family and I were on a hike in the mountains, and when we got back to our car, the drivers headrest had popped out of itself. We tried to see if we could fix it, but it busted out with such force that it broke parts. When I looked this up, it appears that this is a pretty common occurrence with our make and model, and others have actually had it happen when they are in the seat and been injured! Thank God we weren’t driving through the mountains when it happened! This is a serious issue and I couldn’t believe that nothing had been done to create a recall, especially after finding a report about the same issue with the same vehicle online from October 2019 (almost FOUR years ago) by [XXX] , stating that the government was researching this issue after several people were injured. Apparently this is a safety feature that is built to prevent whiplash in an accident, but is activating without provocation in many vehicles, if it’s not offsetting whiplash, could this not CAUSE whiplash?! This needs to be addressed as a recall and fixed for others before it causes a serious car accident (if it hasn’t already) or kills someone. This is completely unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532837July 17, 2023
ENGINE
Ignition module failed, causing van to stall while driving. The stall forced the vehicle to lose power steering and it had to coast over to the shoulder to get out of traffic, this could’ve resulted in a crash or blocking traffic. This happened twice, once during a very hot day. The van was able to restart after about 30 minutes and finished the short distance to the destination. The second time was at night when temps had cooled 20 degrees and it stalled at approximately the same distance it had traveled the first time. That time it was not able to be restarted and had to be towed to a repair shop, where they tested and replaced the ignition module. No warning lights or indicators went off either time prior to the engine stall. The check engine light did not come on until the second time when it would not start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527248June 15, 2023
AIR BAGS
Airbag light came on passenger side on door trying to see if it was recalled at all. No accident in this van is it supposed to do that. Was being getting the van worked on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523535May 23, 2023
ENGINE
The contact owned a 2014 Dodge Grand Caravan. The contact stated while her daughter was driving at approximately 55 MPH the vehicle stalled. The contact stated that the daughter lost power steering and crashed into a highway barrier on the passenger side. The contact stated that the damage was from the front fender to the rear fender. The contact stated that all the air bags had deployed. The contact stated that the daughter did not notice any warning lights. The contact stated that she had experienced the vehicle stall failure and that failure was intermittent and had occurred while she had been driving on three separate incidents. The contact stated that the police were on the scene and issued a report. The contact's daughter was not taken to a hospital emergency room and was only shaken up. The contact advised that the vehicle was towed to an impound lot. The contact was advised by the police that the vehicle was a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11519995May 2, 2023
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2014 Dodge Grand Caravan. The contact stated the key fob remained stuck in the ignition. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown component on the dashboard to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519878May 1, 2023
AIR BAGS
The contact owns a 2014 Dodge Grand Caravan. The contact stated that the SRS warning light was illuminated. The vehicle was taken to an independent mechanic and the mechanic rewired of the air bag wiring harness, but the failure reoccurred. The vehicle was taken to the independent mechanic a second time, and the mechanic stated that the wiring harness needed to be replaced and advised the contact to reach out to the local dealer. The dealer was contacted, and the dealer stated that the wiring harness was being redesigned because the older model was not functioning correctly. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518310April 21, 2023
SEATS
The driver's side headrest popped forward. OK one day, then when I got in the car the next it was popped forward pushing it against the back of my neck (thinking it was 4/14/23). Looks like the plastic hooks, or plastic parts just broke. I'm 75 years old, 6"3" tall. Very uncomfortable. I am very happy that the thing didn't explode when I was driving the car. I thought my 2014 Grand Caravan was a safe car. Have less than 128,000 miles on the car. Took it to the local Dodge dealer in Whiteville today (4/21/2023), and was told by the service manager that I was responsible for fixing it (at minimum part would cost $135 + tax, then installation - OR MORE). Told it was a common occurrance. BUT IT WAS ON ME. I have not had any wrecks, speeding tickets, or any bump ups. Now I no longer feel safe in this car. NO WARNING LIGHTS CAME ON. I would like responsible parties from Chrysler Motorrs to inspect my car. Planning on zip tying the other headrests for fear of it blowing up too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518338April 21, 2023
ELECTRICAL SYSTEM, STEERING, ENGINE
In October 2022 I was driving down a residential road and slowed to turn into a parking lot and all power was lost. Was able to safely maneuver car and stop in parking lot. Put car in park, turned off the ignition. Restarted car, seemed ok. Mechanic said nothing was wrong. Now it’s happened twice more (April 14th and 17th, 2023). Once when trying to accelerate and merge onto a highway, once when slowing down to turn into a driveway. Both times the van just seemed to shut down and lose power. Steering became very difficult. Both times van restarted and continued driving after the incident. Waiting on word from mechanic to see what may be wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510778March 8, 2023
ENGINE
The contact owns a 2014 Dodge Grand Caravan. The contact stated that the engine was making abnormal ticking sounds while driving at various speeds, and while at a complete stop. There was no warning light illuminated. The dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492650November 7, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The vehicle has shut itself off multiple times. It is seemingly random and happens without warning. It has happened when driving at slow speeds but it has also happened when driving at speeds of up to 60 mph and the vehicle loses power. We need to maneuver through traffic while coasting to the side of the road with no power steering available until the car is restarted. The dash goes blank and the car is rolled to a stop. The key is turned off and back on and the car drives as if nothing is wrong. It has been brought to a mechanic and dealer. No one has successfully duplicated the issue and there is no code issued after it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490012October 19, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2014 Dodge Grand Caravan. The contact stated while driving up a hill, the vehicle failed to accelerate while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the catalytic converter to be replaced. The vehicle was repaired but continued to experience the failure. The contact then took the vehicle to an independent mechanic, where it was diagnosed with needing the catalytic converter to be replaced. The vehicle was repaired but continued to experience the failure. The contact stated he had replaced the catalytic converter four times. The manufacturer had been informed of the failure. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487879October 4, 2022
ENGINE
The contact owns a 2014 Dodge Grand Caravan. The contact stated that the check engine warning light illuminated and the vehicle would shake while idling. The vehicle was initially taken to an independent mechanic where both the spark plugs and ignition coils were replaced; however, the failure persisted. The vehicle was then taken to a dealer and the mechanic discovered that there was a misfire in cylinder #2 which had led to engine failure. The manufacturer was notified of the failure and the contact was informed that an investigation into the failure would be forthcoming. The vehicle was not repaired. The failure mileage was 99,924.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484572September 15, 2022
SEATS
Headrest deployed while driving without warning or any accident occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479108August 13, 2022
ELECTRICAL SYSTEM
First I would like to say I love my van. I did buy used approximately three years ago and it was in great shape. Did not like the fact that I’m not able to check or do anything with my transmission without going to the shop but I was never informed of that prior to purchase. As far as the electrical goes the radio will just stop working no reason whatsoever and then it to work again later. And my back hatch opens whenever it wants! Going down the road parked in the driveway doesn’t matter. For the time being because I’m on a little bit of income I had to pull the fuse for that rear door. The only problem is it won’t even open manually without the fuse in it. Any suggestions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474175July 15, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Check engine light keeps going on. Code reads for a cyclinder 6 misfire. Took vehicle to two car repair shops and both determined cyclinder 6 is unresponsive and stated this is a common issue with the 3.6 engines. Mechanic replaced spark plug, coil and did pressure testing to rule out injector issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473259July 10, 2022
STRUCTURE:BODY
Passenger sliding door cannot be opened any more. Not electronically and not manually. Not from inside - nor from outside and hence is a huge safety risk e.g. in case of fire or accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470387June 22, 2022
SEATS
My 2014 Dodge Grand Caravan has sat in my driveway for the last two days - June 20 and 21 - and when I got in the van to drive it, on the morning of June 22, I noticed that the driver-side headrest was deployed. I tried to reset it on my own but it does not appear to clip back in place because the part is damaged. The van was not struck or in an accident before I parked it on June 20 nor was it struck while parked in my driveway. While I was not injured by the deployment, this kind of premature deployment while driving could result in some injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466617May 29, 2022
SEAT BELTS
While driving, the driver's seat belt will randomly come unbuckled. It was only happening while turning and rarely, but is now increasing in frequency and happens while driving straight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466395May 27, 2022
ELECTRICAL SYSTEM
Hello good morning I have a serious situation. On April 20, 2022, my 2014 Dodge minivan caught fire at 3:00 a.m. Yes. no explanation. After searching the internet I realized that the same thing has happened to many people with these cars. Look on the official Dodge website, make a claim and they gave me an appointment to see my car on May 24 at Triangle Chrysler in Ponce, Puerto Rico. Later I called today May 27, 2022 to see the result of the investigation and they say that they are not responsible and they do not give me any other explanation. My van is a total loss, everything burned inside. I feel very sad and disappointed as the fire started inside the car in the middle of the morning and it is exactly the same as the recall of this car says. I don't have insurance that covers those damages, nor do I have money to buy another one. I lost everything. I need immediate help. search the internet co. the vin number of the car and the factory recall appears but nobody ever sent me any notification. what can i do i need help
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11464120May 10, 2022
ENGINE
We replace the complete Oil Cooler and Filter Housing in December 2020 and now, today May 10, 2022, we are having to replace the Oil Filter Housing Assembly due to the plastic cracking. It is being replaced with an Aluminum Housing that was not available in 2020. Time has proven that this is a Materials Design Flaw from Dodge and they totally ignored their potential failure points during the FMEA process on these units. This should be a recall for all affected vehicles and owners that have already had to preform the repairs should be reimbursed and any that were repaired with the plastic units should be replaced at NO CHARGE with the new Aluminum housings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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