Dodge Grand Caravan Complaints (2011)

530 consumer complaints on file.

#10572934March 17, 2014
POWER TRAIN
I WAS TRAVELING THE SPEED LIMIT OF 70 MPH ON THE HIGHWAY AND HAD TO SLOW DOWN TO 50-55 MPH FOR A MERGING VEHICLE. WHEN I CHANGED LANES AND ACCELERATED, THE ENGINE REVVED UP TO 4000 RPM AND STUCK THERE, AND I WAS GOING OVER 80 VERY QUICKLY. I TOOK MY FOOT OFF THE ACCELERATOR AND THE VAN CONTINUED TO ACCELERATE. I PUT THE VAN IN NEUTRAL AND BRAKED, AND WAS ABLE TO GET OVER TO THE SHOULDER AND STOP AND TURN OFF THE ENGINE. VERY DANGEROUS SITUATION. I STARTED THE VAN BACK UP AND THE ENGINE WENT RIGHT BACK TO 4000 RPM - EXACTLY WHERE IT WAS BEFORE. I TURNED THE ENGINE OFF AND THEN REPEATED THE PROCESS ANOTHER 3 TIMES - STRAIGHT BACK TO 4000 RPM. I VERIFIED THAT THE ACCELERATOR WAS NOT STUCK ON ANYTHING. SINCE THE VAN HAS THE AUTO-MANUAL TRANSMISSION WHERE I CAN SHIFT MANUALLY, I STARTED THE VAN, AND IMMEDIATELY PUT IT IN DRIVE AND SHIFTED MANUALLY, AND THE ENGINE KICKED A FEW TIMES AND THEN BEGAN TO RUN NORMALLY. RAN NORMALLY ALL THE WAY HOME. CALLED A FEW DEALERS, NONE OF WHICH SEEMED TOO CONCERNED AND COULDN'T GET MY VAN IN FOR OVER A WEEK. WHEN I FINALLY GOT A DEALER TO LOOK AT IT, THEY PERFORMED A RECALL FOR THE POWERTRAIN CONTROL MODULE AND SAID EVERYTHING WAS WORKING FINE. THERE WAS NOTHING IN THE RECALL ABOUT THIS ISSUE, AND NONE OF THE SERVICE DEPTS I CALLED HAD HEARD OF IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568640March 11, 2014
ENGINE
WE WERE PULLING OUT OF A PARKING LOT WHEN THE MOTOR STARTED MAKING A GRINDING SOUND. WE DROVE IT STRAIGHT HOME AND THE NEXT MORNING TOOK IT TO A LOCAL SHOP TO HAVE IT CHECKED OUT. THEY STATED THE SCREWS THAT WERE HOLDING THE ENGINE TO THE MOUNT HAD BEEN SHEARED OFF ON ONE SIDE AND THE ENGINE HAD FALLEN ONTO THE FRONT AXEL. THE SCREWS ON THE OTHER SIDE WERE COMPLETELY STRIPPED AND WERE ALSO IN THE PROCESS OF BEING SHEARED IN HALF. THE MECHANIC STATED HE FELT THIS WAS DUE TO THE ENGINE MOUNT SCREWS NOT BEING PROPERLY TIGHTENED AT THE FACTORY. WE TOOK IT TO THE LOCAL DODGE DEALERSHIP AND THEY STATED THEY COULD NOT DETERMINE HOW THIS HAD HAPPENED BECAUSE THE SCREWS WERE SHEARED OFF BUT THEY WOULD NOT CLAIM ANY FAULT. THEY ALSO STATED IT WOULD NOT BE COVERED UNDER OUR WARRANTY BECAUSE IT'S NOT PART OF THE POWER-TRAIN. THE VEHICLE IS ONLY THREE YEARS OLD AND TO HAVE THE MOTOR FALL OUT DURING DRIVING DOES NOT SEEM LIKE STANDARD WEAR AND TEAR. THE VEHICLE HAS NEVER BEEN INVOLVED IN ANY KIND OF ACCIDENT OR COLLISION AND HAS HAD ALL THE APPROPRIATE PREVENTATIVE MAINTENANCE AS OUTLINED BY DODGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562837February 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE DROVE OVER A SHEET OF ICE CAUSING THE DRIVER TO LOOSE CONTROL OF THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE ROLLED ONTO THE PASSENGER SIDE AND CONTINUED SLIDING UNTIL IT WENT INTO A DITCH. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 46,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10561183January 23, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE POWER TRAIN CONTROL MODULE WAS REPROGRAMMED; HOWEVER, THE TRANSMISSION FAILURE WAS NOT CORRECTED. THE TRANSMISSION FAILED TO SHIFT INTO AUTOMATIC AND IT LOST THE ABILITY TO ACCELERATE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,248 AND THE CURRENT MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559188January 9, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT HE ATTEMPTED TO ACTIVATE THE HEAT IN THE VEHICLE BUT IT ONLY EMITTED COOL AIR. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556727December 23, 2013
SERVICE BRAKES, HYDRAULIC
2011 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PADS AND ROTOR PROBLEMS. *SMD THE CONSUMER STATED THE BRAKES NEEDED TO BE REPLACED PREMATURELY. THE RIGHT REAR BRAKE PADS BECAME METAL-TO-METAL WITH THE BRAKE ROTOR. THE CONSUMERS MECHANIC STATED THE BRAKE PADS WERE FROZEN ON THE CALIPER SLIDES, AND THE REAR BRAKES WERE THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551803November 11, 2013
SERVICE BRAKES
EXCESSIVE NOISE AND STEERING WHEEL VIBRATION DURING NORMAL BRAKE APPLICATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551261November 6, 2013
STRUCTURE:BODY:DOOR
2011 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO VEHICLE AUTOMATIC SLIDING DOOR ISSUES. *SMD THE CONSUMER STATED THE AUTOMATIC DOORS WOULD CONTINUALLY CLOSE AFTER PARTIALLY OPENING. THE DOOR WOULD JUST RANDOMLY CLOSE, CAUSING INJURIES TO THE PASSENGERS. THE DEALER WAS UNABLE TO DUPLICATE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10546699October 3, 2013
POWER TRAIN, WHEELS, STRUCTURE:BODY:DOOR, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, TIRES
CONTINUED ISSUES REGARDING VEHICLE PERFORMANCE INCLUDING FRONT TIRES, TRANSMISSION, WINDOW SWITCH, SLIDING PASS. DOORS. FINANCED A 2011 DODGE GRAND CARAVAN ON JAN 25 2013, VIN # [XXX]. UPON DELIVERY I HAD ISSUES WITH CAR AND RETURNED TO DEALERSHIP THE NEX DAY. ISSUES INCLUDED HARD SHIFTING, CAR VEERING OFF THE ROAD AND SOME NOISES AND NO MANUALS OR PAPERWORK FOR WARRANTY. NUMEROUS REPAIRS WERE MADE ON CAR THROUGHOUT PAST 6 MONTHS SOME OF WHICH MADE ON CAR, SOME OF WHICH CAUSED OTHER ISSUES TO COME UP WITH REPAIRS INCLUDING FAILURE TO PROPERLY REPAIR THE CAR, BRAKE ISSUES, ALIGNMENT AND STEERING WHEEL, FRONT TIRES, SLIDING DOOR SCRAPING, TRANSMISSION ISSUES AND MORE. NUMEROUS UNSUCCESSFUL REPAIRS AND OTHER PROBLEMS NOT ADDRESSED OR UNWILLING. FRONT TIRES/ REAR NEVER MATCHED AND WERE SUPPOSE TO BE REPLACE PER SALES AND NEVER HAPPEN CAUSING TREADS TO SHOW AND STILL DOES, TRANSMISSION JERKS AND HESITATES, DOORS RIP PAINT OFF SIDE OF CAR AND SCRAPE. OTHER ISSUES INCLUDE PASSENGER DOOR WINDOW SWITCH AND PICKUP. ** 2 CHRYSLER CASES CREATED AGAINST DEALER TO FIX ISSUES. CASE # [XXX] CASE # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543720September 17, 2013
TIRES
2011 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO DEFECTIVE VEHICLE TIRES. *SMD THE CONSUMER STATED HIS WIFE NOTICED THE LEFT FRONT TIRE WAS FLAT. THE TOW TRUCK DRIVER REMOVED THE TIRE, AND REPLACED IT WITH THE SPARE. AN INSPECTION OF THE TIRE, REVEALED HEAVY DETERIORATION INSIDE AND OUTSIDE THE RUBBER AND A SEPARATION OF THE RUBBER EXPOSING THE INNER METALS. THE DEALER AGREED TO REPLACE THE FAULTY THE TIRE. ALSO, THE TIRES ON THE REAR, WERE SHOWING THE SAME SIGNS, AS THE FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541916September 4, 2013
TIRES, TIRES:SIDEWALL
AT 42,039 MILES ON A 2011 DODGE GRAND CARAVAN MY WIFE EXPERIENCED A SUSPICIOUS BLOWOUT ON A 225/65X17 MICHELIN ENERGY SAVER A/S TIRE WITH A 100T RATING. THE DOT # IS: M33T 00KX 1711. THIS IS A 65,000 MILE TIRE. NO FOREIGN OBJECTS WERE STRUCK. THE AIR PRESSURE, TIRE ROTATIONS, AND ALIGNMENTS WERE DONE IN A TIMELY FASHION. I NO LONGER FELT SAFE ON THESE TIRES AND REPLACED ALL 4 WITH ANOTHER BRAND. THIS WAS CLEARLY A MANUFACTURERS DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533841August 6, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER LOST CONSCIOUSNESS DUE TO A MEDICAL ISSUE. THE VEHICLE VEERED OFF THE ROADWAY AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY WITH THE IMPACT. THE DRIVER SUSTAINED BRUISES TO THE BODY FROM THE SEAT BELT WEBBING. THE FRONT SEAT PASSENGER WAS KILLED ON IMPACT. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED AND TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10532889July 31, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH AND CRASHED INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD AND BACK INJURIES, AND WAS TRANSPORTED TO THE HOSPITAL. THE FRONT PASSENGER SUSTAINED WHIPLASH INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10532694July 30, 2013
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED AS THE CONTACT LOST CONTROL OF THE VEHICLE. THE CONTACT STATED THAT HE HAD TO SLOW THE VEHICLE DOWN IN ORDER TO REGAIN CONTROL. THE CONTACT ALSO STATED THAT A FEW WEEKS LATER, THE BRAKES FAILED AS HE DEPRESSED THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THERE WAS NOTHING WRONG WITH VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 28,903.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526100July 22, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHEN TRAVELING WITH THE CRUISE CONTROL SET AT ANY SPEED, THE VEHICLE WOULD ACCELERATE BEYOND THE SET SPEED LIMIT. THE FAILURE WAS MOST PROMINENT WHEN TRAVELING DOWNHILL AND THE VEHICLE WOULD CONTINUE TO ACCELERATE UNTIL THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT ALTHOUGH THE FAILURE WAS COMMON, THERE WAS NOT A REMEDY AVAILABLE TO RECTIFY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 34,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522753July 1, 2013
SERVICE BRAKES
AFTER OWNING THE VAN ABOUT 1 1/2 YEARS I NOTICED THE BRAKES WERE HANGING UP CAUSING OVERHEATING. I TOOK THE VAN IN AND THEY SAID IT WAS DIRT STICKINGTO THE CALIPERS SO THE LUBRICATED IT UP, BUT SHORTLY AFTER IT DID IT AGAIN. AT 56,000 KMS I TOOK IT IN BECAUSE BRAKES DRAGGING AGAIN AND THIS TIME THEY SAID MY BRAKES WERE WORE OUT. I ONLY DRIVE HIGHWAY AND I AM AN INSTRUCTOR WHO TEACHES FUEL EFFICIENCY WHICH REDUCES WEAR ON BRAKES. THEY PUT NEW BRAKES AND ROTORS ON THE VAN AND 100 MILES LATER THE FRONT LEFT WHEEL IS OVERHEATING. THERE IS STILL RATTLES IN THE BRAKES. I TOOK THE VAN IN BEFORE SUMMER STARTED BECAUSE ON THE PASSENGER SIDE AIR VENT IT WOULD NOT GO TO COLD, ONLY HOT. I TOOK IT TO THE DEALER AND THEY SAID CHRYSLER IS AWARE OF THE PROBLEM AND DO NOT HAVE AN ANSWER TO THE PROBLEM. I KNOW ANOTHER 2011 DODGE CARAVAN OWNER AND HE IS HAVING THE SAME BRAKE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521533June 24, 2013
FUEL SYSTEM, GASOLINE, STRUCTURE
WHILE OPENING THE BACK DOOR OF THE MINIVAN, I NOTICED A HISSING SOUND COMING FROM THE SIDE OF THE VEHICLE. MY WIFE AND SON BOTH NOTICED IT A FEW MINUTES PRIOR TO ME OPENING THE DOOR. ABOUT 15 SECONDS AFTER I HAD OPENED IT, I HEARD A LOUD BANG AND THE ENTIRE GAS STRUT EXPLODED AT THE BASE AND SENT BROKEN PIECES FLYING ABOUT 15 FT INTO THE DRIVEWAY. I WAS HOLDING THE DOOR AT THE TIME AND THE FULL WEIGHT OBVIOUSLY WAS THEN UPON ME. UPON RESEARCHING THIS A BIT I NOTICED THAT SEVERAL MAJOR CAR MANUFACTURERS HAD ISSUED RECALLS BUT APPARENTLY DODGE HAS NOT YET. WELL I'M REPORTING THAT OUR 2011 DODGE GRAND CARAVAN HAS THE SAME ISSUE AND HAS THE STABILUS GAS STRUTS. I HONESTLY HOPE NO ONE GETS INJURED AND THANKFUL THAT WE WERE LUCKY IN THIS INSTANCE. HAD IT BEEN MY WIFE NOT HOLDING THE DOOR AND MY SON STANDING RIGHT THERE, THINGS COULD HAVE GONE DOWN QUITE DIFFERENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515644June 7, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE ROTORS FAILED, WHILE DRIVING APPROXIMATELY 55 MPH. THE REAR AND FRONT END OF THE VEHICLE EMITTED A LOUD RATTLING NOISE WHEN THE BRAKE WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE FAILURE WAS LOCATED WITHIN THE ROTORS WHICH WERE WARPED AND CAUSED THE BRAKE PADS TO WEAR PREMATURELY. THE DEALER REPLACED THE ROTORS AND BRAKE PADS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510504May 3, 2013
LATCHES/LOCKS/LINKAGES, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT ALL OF THE DOOR LOCKS ACTIVATED AND DISENGAGED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE WINDOWS OPENED AND CLOSED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE MASTER SWITCH HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509891April 29, 2013
STRUCTURE:BODY:DOOR
ON APRIL 10, 13 WE CAME HOME FROM THE GROCERY STORE. I GOT OUT OF THE VAN AND WENT AROUND TO THE LEFT SIDE TO UNBUCKLE MY 3YR OLD SON. I THEN WENT BACK TO THE BACK OF THE VAN TO GET THE GROCERY'S OUT. I HEARD THE SIDE DOOR CLOSING. THEN A YELL. WHEN MY SON GOT OUT OF THE VAN HE PUSHED THE BUTTON LIKE HE HAS MANY OF TIMES. HE MUST OF NOTICED SOMETHING IN THE VAN HE FORGOT AND WENT TO GRAB IT. THE DOOR SHUT COMPLETELY ON HIS RIGHT HAND. HE BROKE THE BONES IN HIS HAND AND NOW IS IN A CAST. THE BIG SELLER POINT FROM THE CAR DEALERS WERE ABOUT THE SENSOR AND SEE THIS AND SEE HOW IT STOPS. WELL IT DID NOT AND MY 3YR OLD NOW HAS A BROKEN HAND. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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