Dodge Grand Caravan Complaints (2019)

245 consumer complaints on file.

#11419838June 6, 2021
ENGINE
Q1: What component or system failed or malfunctioned, and is it available for inspection upon request? A1: ENGINE and YES Q2: How was your safety or the safety of others put at risk? A2: MY SAFETY AND THE SAFETY OF MY FAMILY AND OTHER DRIVERS DUE TO CAUSING SLOWDOWN ON BUSY HIGHWAY ENTRANCE Q3: Has the problem been reproduced or confirmed by a dealer or independent service center? A3: NO Q4: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A4: NO Q5: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A5: NOTHING AT ALL AT ANY TIME SUMMARY: 05-JUN-2021 1645 hours • Entered onramp to freeway at 45 MPH • Started accelerating to match traffic speed on highway • Noticed steering was heavy, nothing else observed. Radio, A/C remained on. • Assessed situation and observed Tachometer was at ZERO and throttle was non- responsive. • Turned on flashers because I was losing speed and slowing traffic, shifted to neutral while still rolling, attempted to restart engine. • Engine restarted on first attempt with no warning lights and no other observed symptoms. CONCLUSION: I could have caused/been in a serious, possibly fatal accident due to this failure of DODGE 2019 GRAND CARAVAN WITH LESS THAN 23,000 total miles driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417723May 19, 2021
ELECTRICAL SYSTEM
The vehicle keeps blowing fuses every time you try to start it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415442May 6, 2021
SEATS
I HAVE A 2019 DODGE GRAND CARAVAN I WAS PARKED IN MY DRIVEWAY AND MY HEADREST DEPLOYED AND HIT ME IN THE BACK OF THE HEAD,I CALLED MY DODGE DEALER AND WAS INFORMED ITS NOT COVER UNDER WARRANTY. THE VEHICLE NEVER BEEN IN A ACCIDENT, I DONT UNDERSTAND HOW THESE HEADRESTS ARE STILL BEING ALLOWED TO BE INSTALLED. LOOKING AT IT YOU CAN TELL THE PLASTIC THAT HOLDS THE PIN FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413995April 26, 2021
STRUCTURE:BODY
THE PASSENGER REAR SLIDING DOOR WILL NOT OPEN WITH THE KEYFOB. YOU HAVE TO MANUALLY LOCK AND UNLOCK. WHEN YOU HIT THE DOOR BUTTON ON THE KEYFOB IT WILL UNLOCK THE REST OF THE DOORS BUT NOT OPEN THE DOOR. IF THE REST OF THE DOORS ARE UNLOCKED AND YOU GRAB THE SLIDING DOOR IT WILL SET OFF THE ALARM. IF IT IS LOCKED IT WILL NOT UNLOCK AND OPEN WITH THE BUTTON ON THE ROOF UNTIL MANUALLY UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414019April 26, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR LOCK WAS INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KUNES COUNTRY CHRYSLER JEEP DODGE RAM OF MORRISON, INC. (SCHULER MOTORS) (727 E LINCOLN WAY, MORRISON, IL 61270, (815) 772-2171) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SLIDING DOOR ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408240April 15, 2021
UNKNOWN OR OTHER
SLIDING DOOR ON PASSENGER SIDE WILL NOT LOCK...BROUGHT VEHICLE TO DEALER AND THEY DIAGNOSED AS LOCKING MECHANISM IS FAULTY AND WILL COST $1600 TO REPAIR...VEHICLE HAS 52,524 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404349March 22, 2021
ELECTRICAL SYSTEM
REAR LEFT SLIDING PASSENGER DOOR LOCK ACTUATOR STUCK IN THE LOCKED POSITION. WILL NOT UNLOCK AND DOOR IS UNABLE TO BE OPENED. THE REAR LEFT SIDE PASSENGERS WILL BE UNABLE TO GET OUT IN CASE OF EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402759March 13, 2021
VISIBILITY/WIPER
WENT TO OPEN BACK RIGHT WINDOW IT MADE A LOUD SHATTER SOUND, FREAKED ME OUT ..LUCKILY I WAS NOT DRIVING. I WAS PARKED IN MY DRIVEWAY. DODGE FCC DID PAY FOR DODGE COMPANY TO LOOK AT ISSUE AND GIVE THEIR VIEW. I PAID JUNEAU GLASS TO FIX IT FOR 384.00 HAVE NOT BEEN REIMBURSED FOR THAT YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399442March 5, 2021
ELECTRICAL SYSTEM, ENGINE
ENGINE SHUTTING OFF WHILE DRIVING ON HIGHWAY POWER STEERING VERY HARD TO STREER AND BRAKES ARE VERY HARD TO PRESS THEN STOPPED VERY DIFFICULTY IT RESTARTED IN TRANSMISSION PARK POSITION AFTER 10MIN IT HAPPENED 4 TIMES A IN WEEK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397042February 19, 2021
ENGINE
P0302 CAUSING A CYLINDER 2 MISFIRE. SEEMS LIKE A VERY COMMON PROBLEM FOR THIS VAN. STILL UNDER WARRANTY. HAPPENS WHEN IDLING IN DRIVE IN A DRIVE THROUGH OR STOPPED AT A RED LIGHT. CODE KEEPS COMING BACK. THIS NEEDS TO BE A RECAL AND HOLD CHRYSLER ACCOUNTABLE MY VAN IS ONLY 2 YEARS OLD. WITH 40K ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394725February 4, 2021
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT ATTEMPTED TO APPLY TO BRAKES HOWEVER, THE VEHICLE FAILED TO STOP. THE CONTACT CRASHED INTO THE VEHICLE IN FRONT OF HER. THE CONTACT STATED IT FELT AS IF THE REAR BRAKES WERE NOT FUNCTIONING PROPERLY. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AFTER THE INCIDENT. A POLICE REPORT WAS NOT FILED. THE CONTACT CONTACTED TRACY CHRYSLER DODGE JEEP RAM (3460 NAGLEE RD, TRACY, CA 95304, (209)820-1800) TO SCHEDULE AN APPOINTMENT FOR DIAGNOSTIC TESTING WHICH WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,500.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11394335February 2, 2021
SEATS
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SECOND-ROW SEAT FRACTURED WITHOUT WARNING WHILE HIS SON WAS SEATED IN THE SEAT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO ORR AUTO MALL (3115 E. MAIN ST, RUSSELLVILLE, AR 72802, (479) 967-5575) WHERE THE SECOND-ROW SEAT WAS INSPECTED AND IT WAS DETERMINED THAT THE SEAT FRAME SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 38,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390939February 1, 2021
WHEELS
I BOUGHT THIS CAR FROM DEALER OF TIM DAHLE AND I COULD NOT FIND THE SPARE TIRE WHEN I CHECKED IT. THE SALESMAN TOLD ME DODGE GRAND CARAVAN DOES NOT HAVE SPARE TIRE. WHEN I WAITING FOR FINANCIAL PROCESS TO PAY FOR IT, I CHECKED YOUTUBE AND FOUND THE POSITION OF SPARE TIRE. SO, I ASKED THE SALESMAN TO HELP ME CHECKING IF THIS CARE HAS SPARE TIRE OR NOT. THEY DID NOT INFORM ME UNTIL I COMPLETED ALL PROCESS TO PURCHASE IT. I WAS TOLD THAT THIS CAR DOES NOT HAVE SPARE TIRE AND THIS TRIM (SXT) OF GRAND CARAVAN DOES NOT HAVE SPARE TIRE. THEY SAID ONLY THE TRIM OF GT HAVE SPARE TIRE. HOWEVER, THAT IS NOT THE TRUTH AND I HAVE BOUGHT IT BEFORE I KNOW THE DEFECT OF THIS CAR. I AM NOT SURE IF DEPT. OF TRANSPORTATION IS THE CORRECT PLACE I FILE MY COMPLAINT. BUT I THINK THERE ARE 2 THINGS I SHOULD COMPLAIN. FIRST, I WAS NOT GIVEN THE CORRECT DESCRIPTION OF THE CAR'S POTENTIAL RISK WITHOUT A SPARE TIRE. THE SALESMAN TRIED TO HIDE THE FACT ABOUT THE SPARE TIRE, THOUGH I ASKED THEM TO CHECK IT FOR ME. SECOND, ALL THE REPORTS THE DEALERSHIP SHOWN TO ME DID NOT INCLUDE THE ISSUE OF SPARE TIRE UNTIL I FOUND IT. HOWEVER, THE SALESMAN STILL TRIED TO HIDE THIS ISSUE. THEY EXPLAIN THAT THE SPARE TIRE DOES NOT HAVE USE IN MOST OF TIME, BUT I BELIEVE IT IS VERY IMPORTANT IN SELF-REPAIRING OF TIRE ISSUES, ESPECIALLY IN LONG-DISTANCE TRAVELLING. AND OF COURSE, I TOLD THE SALESMAN THAT I WOULD TRAVEL FROM UT TO NJ IN THIS MARCH. BUT THEY STILL TRIED TO DECEIVE ME TO BELIEVE THAT THIS CAR SHOULD BE WITHOUT SPARE TIRE. I CANNOT PROVIDE ANY IMAGE BECAUSE OF THE POSITION TO FIX SPARE TIRE IN GRAND CARAVAN IS VERY HIDDEN. BUT THEY KNOW THAT IT DID NOT HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390740January 30, 2021
SEAT BELTS, UNKNOWN OR OTHER
DRIVERS SEAT BELT BUCKLE NO LONGER BUCKLES. IT'S BROKEN AND YOU CAN'T USE THE SEAT BELT. IT LOCKED AND THE SAFETY FEATURE THINKS YOU ARE WEARING IT. DODGE SAID IT'S NOT COVERED UNDER WARRANTY OR EXTENDED WARRANTY PURCHASED. $500 TO REPLACE SEAT BELT BUCKLE, DRIVERS SEAT. NOT SAFE TO DRIVE. BACK HEATER BLOWER TURNS ON AND OFF BY ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390742January 30, 2021
ELECTRICAL SYSTEM
PASSENGER SIDE SLIDING DOOR NO LONGER LOCKS WITHOUT LOCKING IT BY HAND. MY CHILDREN CAN OPEN THE DOOR WHILE WE ARE DRIVING BECAUSE IT DOESN'T LOCK UNLESS I REACH OVER AND LOCK IT BY HAND. I HAVE TO UNLOCKED IT AS WELL BY HAND TO GET THE KIDS OUT. TO USE THAT DOOR, I HAVE TO UNLOCK THE FRONT DOOR, REACH BACK AND UNLOCK THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389312January 21, 2021
ELECTRICAL SYSTEM
FIRE STARTED UNDER DASH IN WIRES .COULD HAVE KILLED PASSENGERS. ONLY 700 MILES OUTA WARRANTY AND DODGE WON'T EVEN CALL US BACK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11388799January 19, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, SEAT BELTS
PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387034January 7, 2021
SEATS
I STEPPED OUT OF THE RENTAL VEHICLE, 2019 DODGE CARAVAN, AND LIFTED THE LEVER OF THE RIGHT CAPTAIN SEAT TO LET MY CHILD IN THE THIRD ROW OUT. THE CHAIR SNAPPED FORWARD WITH TREMENDOUS AMOUNT OF FORCE. WHILE I WAS PULLING THE LEVER WITH MY LEFT HAND MY RIGHT HAND WAS PLACED ON THE SEAT BACK. THE FORCE PULLED MY HAND IN AND UP AND PINCHED MY FINGER IN THE HINGE OF THE THEN FOLDED HEAD REST. MY RIGHT PINKIE WAS SLICED AND ALMOST SEVERED OFF. IT REQUIRED 4 STITCHES AND COULD HAVE A POSSIBLE FRACTURE. THE VEHICLE WAS STATIONARY AT THE TIME.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11384637December 22, 2020
SEATS
DRIVER SIDE HEAT DOES NOT WORK/TOLD THAT LOWER BOTTOM SEAT WARMER GRID NEEDS TO BE REPLACED $235.00 FOR PARTS, LABOR $225.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382992December 11, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE DOOR HANDLE WAS FRACTURED. THE VEHICLE WAS TAKEN TO GOLLING CHRYSLER DODGE JEEP RAM (2405 S. TELEGRAPH RD, BLOOMFIELD TWP, MI 48302) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,452.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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