Chrysler Town and Country Complaints (1997)

388 consumer complaints on file.

#10071959June 4, 2004
ELECTRICAL SYSTEM
THE POWER DOOR LOCKS MALFUNCTIONED. THE LOCKS CLICK OFF AND ON EVERY 5 TO 10 MINUTES. THE VEHICLE IS EQUIPPED WITH A MANUFACTURER INSTALLED REMOTE SECURITY SYSTEM. . *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072766May 17, 2004
SUSPENSION
WENT IN FOR OIL CHANGE TO CASEY AUTO ASKED FOR A FREE INSPECTION OF VHEICLE. THEY FOUND THE STRUT TOWER CORROSION PERFORATION ON ONE SIDE THE OTHER IS PERFECT. THEY EXPLAINED THAT THIS WAS VERY DANGEROUS ,IF THE STRUT GOES THROUGH THE FRONT SIDE WOULD DROP. THEY EXPLAINED THERE WAS A SERVICE BULLETION ON THIS AND WITHOUT ANY HESITATION I WENT TO CHRYSLER WHO TOOK MY INFORMATION , EXPLANIN THAT I WAS NOT IN ANY DANGER THEY HAVE SEEN WORSE AND TOLD ME I WOULD BE NOTIFIED. AFTER ALMOST ONE MONTH LATER I WAS TOLD BY CHRYSLER --- SORRY , IF THE VEHICLE WAS 7 YEARS IT WOULD BE COVERED , NORMALLY THIS WOULD NOT BE COVERED AFTER 36MTH. BUT CHRYSLER IS EXTENDING IT TO 7 YEARS, UNFORTURTLY MY VEHICLE IS 7YRS AND 9MONTHS. NEEDLESS TO SAY THIS IS AN EXPENSIVE REPAIR BUT MOST IMPORTANTLY IS IT DANGEROUR OR NOT?? ONE MECHANIC SAYS YES CHRYSLER SAYS NO. NOW IT WAS JUST BY CHANCE THAT A GOOD MECHANIC SAW THIS, CHRYSLER IS WELL AWARE THEY HAVE A PROBLEM. I FEEL THIS IS SOMETHING THAT I NEED TO BRING TO SOMEONES ATTENTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072113May 4, 2004
AIR BAGS:FRONTAL
REQUEST REIMBURSEMENT FOR NUMEROUS MULTI-FUNCTION SWITCH REPLACEMENTS. *PH THE PROBLEM CAUSED THE TURN SIGNALS AND HORN TO WORK INTERMITTENTLY, ALSO THE WINDSHIELD WIPERS TURNED ON BY THEMSELVES. BY THE FOURTH FAILURE THE CONSUMER TOOK THE VEHICLE TO AN INDEPENDENT CAR CENTER AND THE PROBLEM WAS DIAGNOSED AS A BROKEN CLOCKSPRING. AFTER TWO YEARS OF THE ONGOING PROBLEM AND ASKING IF THERE WAS A RECALL, THE CONSUMER THEN DISCOVERED THERE WAS A RECALL ON THE CLOCKSPRING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071896April 29, 2004
AIR BAGS:FRONTAL
CLOCKSPRING ASSEMBLY REPAIRED THREE TIMES. (NAR) *PH THE CONSUMER HAD MADE SEVERAL ATTEMPTS TO HAVE THE MALFUNCTION ON VEHICLE FIXED, HOWEVER THE CONTINUED. THE CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS BECAUSE THE VEHICLE WAS DEFECTIVE . *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065103March 29, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE DRIVING SERPENTINE BELT CAME OFF. AS A RESULT, POWER STEERING ASSIST MALFUNCTIONED. SERPENTINE BELT WAS REPLACED FIVE TIMES, HOWEVER, PROBLEM STILL EXISTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057471February 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
WHILE DRIVING AT 65 MPH VEHICLE JUMPED OUT OF GEAR, AND THE ENGINE REVVED VERY HIGH. CONSUMER STOPPED THE VEHICLE, AND KILLED THE ENGINE. AFTER A MINUTE CONSUMER RESTARTED THE VEHICLE AND PULLED OUT. CURRENTLY, VEHICLE WOULD NOT GO OUT OF SECOND GEAR. VEHICLE WAS TAKEN TO A DEALER, WHO DETERMINED THAT A NEW TRANSMISSION WAS NEEDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056474February 3, 2004
EQUIPMENT:MECHANICAL, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
I HAD THE BELT REPLACED ON MY 1997 CHRYSLER TOWN & COUNTRY TO AVOID A BREAKAGE. SINCE THAT TIME, THE BELT HAS COME OFF TWICE ALLEGEDLY DUE TO WATER/RAIN. I LIVE IN NEW ORLEANS & HAVE BEEN IN ALOT MORE RAIN OVER THE LAST 6 YEARS AND NEVER HAD A PROBLEM. THE FIRST TIME, THEY JUST PUT THE BELT BACK ON, THE LAST TIME, I WAS CHARGED AN EXTRA $50 FOR A BETTER BELT, BUT WAS ALSO TOLD OF AN ADVISORY THAT CHRYSLER ISSUED 7-2-99 INDICATING THIS PROBLEM AND THAT A BRACKET COULD BE USED TO FIX THE PROBLEM. THE LOCAL DEALERSHIP ADVISED THAT THIS WOULD COST ANOTHER $260 TO FIX A PROBLEM THAT NEVER EXISTED BEFORE I HAD THE BELT REPLACED. I FEEL THAT CHRYSLER KNOWS THAT THERE IS A PROBLEM WITH THEIR NEW BELTS, BUT BECAUSE MY VAN IS OLDER, THEY ARE UNWILLING TO FOOT THE BILL TO FIX IT AND THEY ARE JEOPARDIZING MY SAFETY AND EVERYONE ELSE'S BY NOT DOING SO. I AM NOW AFRAID TO DRIVE MY VAN DURING OR AFTER A RAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070889January 15, 2004
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC, EQUIPMENT:ELECTRICAL
THE MOST RECENT BRAKE FAILURE WAS THE MOST POTENTIALLY DEADLY. WITHOUT WARNING, WE HAD TOTAL BRAKE FAILURE DUE TO REAR WHEEL CYLINDERS SEIZING UP. WE CONTACTED CHRYSLER, OFFERED TO SEND THEM THE DEFECTIVE PARTS. AFTER NUMEROUS CALLS TO CUSTOMER SERVICE AND THE RECALL CENTER, WE WERE TOLD CHRYSLER WAS NOT INTERESTED. CHRYSLER CONTACTS WERE VERY RUDE. WE PULLED UP A RECALL FROM NHTSA ID NUMBER 96V215000. OUR CONCERN WAS THE REMARK IN THE CORRECTIVE SUMMARY. THE MASTER CYLINDERS IN 1997 MINIVANS MADE IN ST. LOUIS WERE DEFECTIVE. OUR MINIVAN WAS MANUFACTURED IN ST. LOUIS. ACCORDING TO CHRYSLER RECALL CENTER, THE RECALL WAS ON VEHICLES WITH TRACTION CONTROL. WE HAVE TRACTION CONTROL. PEOPLE AT CUSTOMER SERVICE WILL NOT TALK TO US ABOUT THE RECALL NOTICE TO HELP US. OUR VAN IS HANDICAP ACCESSIBLE. SAFETY FOR OUR FAMILY AND OUT DISABLED SON IS OF UTMOST CONCERN. SINCE CHRYSLER IS NO HELP, WHO IS?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10070961January 15, 2004
WHEELS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, FUEL SYSTEM, GASOLINE, STEERING
JANUARY 2003 - R & R CROSS OVER PIPES HAD A CRACK. HAD TO REPLACE JANUARY 2003 - 3 LUGNUTS FELL OFF. HAD TO REPLACE JULY 2003 - KEY CYLINDER LOCKED UP. HAD TO REPLACE AND HAD THE CAR TOWED. OCTOBER 2003 - FUEL PUMP WENT BAD. PART BROKE INSIDE THE GAS TANK. HAD TO REMOVE THE TANK AND BUY A NEW PART. I HAVE A TOYOTA WITH 128K MILES AND IT HAS NEVER HAD ANY OF THESE PROBLEMS! I'M THINKING ABOUT TRADING THE VAN IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070318January 15, 2004
ENGINE AND ENGINE COOLING, STEERING
SOMEWHERE BETWEEN 82,000 & 86,000 MILES, MY ENGINE BEGAN MAKING A TICKING SOUND. SINCE I WAS DUE FOR AN OIL CHANGE, I TOOK THE VAN IN TO A NEARBY SHOP FOR AN OIL CHANGE. THE FIRST THING THE MECHANIC CALLED ME ABOUT WAS AN OIL LEAK...HE THOUGHT THE HEAD GASKET WAS BLOWN AND WAS CALLING FOR MY AUTHORIZATION. WHEN HE REMOVED THE VALVE COVER, HE CALLED BACK TO INFORM ME THAT I HAD A BROKEN HEAD. SOMEHOW, ONE OF THE STANCHIONS THAT HOLDS THE ROCKER ARM ASSEMBLY HAD BROKEN OFF AND THE ROCKER ARM NEXT TO THAT STANCHION WAS LOOSE AND CAUSING THE CLICKING SOUND. NEITHER HE NOR I HAD NEVER HEARD OF THAT TYPE OF PART FAILURE AND I WENT TO THE SHOP TO SEE WHAT HE HAD FOUND. THE STANCHION WAS BROKEN THROUGH ABOUT 1/4 INCH BELOW THE ROCKER ARM. IN MY MIND, SINCE A HEAD IS A SOLID BLOCK OF CAST ALUMINUM, THIS WAS NOT A PART THAT SHOULD WEAR OUT OR HAVE TO BE REPLACED. THE ENGINE HAD NEVER OVERHEATED, ET CETERA. IN QUOTING THE REPAIR ESTIMATE, THE MECHANIC INFORMED ME THAT SINCE THE HEAD WAS BROKEN, IN ADDITION TO THE COST OF PURCHASING A RECONDITIONED HEAD, I WOULD ALSO HAVE TO PAY A $200.00 CORE CHARGE SINCE MY BROKEN HEAD COULD NOT BE EXCHANGED AND RECONDITIONED. TO MY WAY OF THINKING, SINCE THE HEAD SHOULDN'T HAVE BROKEN IN SUCH A MANNER ANYWAY, THE CORE CHARGE WAS UNFAIR. MY BELIEF WAS THAT THIS IS EITHER A CASTING OR DESIGN FLAW AND REGARDLESS OF THE FACT THAT I WAS 16,000 MILES OVER THE WARRANTY, THIS TYPE OF BREAKAGE SHOULD NOT HAVE HAPPENED. I THEN WENT TO THE DODGE DEALERSHIP SERVICE DEPARTMENT TO SEE IF CHRYSLER CORP. WAS HELPING CONSUMERS WITH THIS TYPE OF PROBLEM. HE THEN PUT ME IN TOUCH WITH THE SERVICE MANAGER. I LEARNED A FEW MORE THINGS FROM THE SERVICE MANAGER. FIRST, SINCE MY VEHICLE WAS OUT OF WARRANTY, HE WAS CERTAIN THAT CHRYSLER WOULD NOT HELP IN ANY WAY WITH THE REPAIRS. WHEN THEY RECONDITION THE HEADS, THEY NOW INSERT A SHAFT THROUGH THE STANCHIONS TO PROVIDE ADDITIONAL STRENGTH TO PREVENT THESE BREAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052239January 2, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE RIGHT SIDE REAR LIFTGATE STRUT BROKE WHERE IT WAS CONNECTED TO THE BODY OF THE VEHICLE. THIS OCCURRED UPON CLOSING THE LIFTGATE, RESULTING IN LIFTGATE NOT BEING SUPPORTED WHEN IN THE OPEN POSITION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046513December 24, 2003
SERVICE BRAKES, HYDRAULIC
CONSUMER SAID THAT THE BRAKE ROTORS HAD LITTLE DEEP INDENTATIONS, LIKE HOLES THAT DIDN'T GO ALL THE WAY THROUGH. THE PASSENGER'S SIDE AND DRIVER'S SIDE CALIPERS CRACKED AND A CHUNK OF METAL WAS MISSING ON THE PASSENGER'S SIDE CALIPER. THE CONSUMER BELIEVED THIS WAS A MANUFACTURER'S DEFECT AND THAT THE METAL WAS NOT STRONG ENOUGH. *AK THE HOLES IN THE ROTORS RANGED FROM A COUPLE OF MM TO 15 MM. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049976December 3, 2003
ENGINE AND ENGINE COOLING
WHILE TURNING/BRAKING VEHICLE STALLED AND LOST POWER. THE CONSUMER MANAGED TO PULL OVER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047157November 19, 2003
ENGINE AND ENGINE COOLING:ENGINE
ENGINE FAILS WHILE CAR IS IN MOTION. IT HAPPENS OFTEN AND AT DIFFERENT SPEEDS. DEALER INSTALLED A CO-PILOT WHICH REGISTERED A NUMBER OF OCCURENCES. SINCE AUGUST 2003 DEALER TRIED AND WAS NOT ABLE TO CORRECT THIS PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047160November 19, 2003
ENGINE AND ENGINE COOLING:ENGINE
"SERVICE ENGINE SOON" LIGHT COMES ON AT 55 TO 60 MPH ACCOMPANIED BY A STUMBLE IN CAR'S MOTION. DEALER TRIED AND WAS NOT ABLE TO CORRECT THIS PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044799November 19, 2003
UNKNOWN OR OTHER
WHILE UNLOADING GROCERIES FROM REAR STORAGE AREA THE STRUT SLIPPED DOWN FROM THE ANCHOR POINT. THIS WAS CAUSED BY A FRACTURED BALL JOINT SCREW. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046813November 12, 2003
AIR BAGS
MY AIRBAG LIGHT STAYS ON ALL THE TIME WHEN MINIVAN IS ON, AND MY HORN DOESN'T WORK I NEVER KNOW HOW MUCH I NEEDED NY HORN TILL NOW. ALSO MY CRUISE CONTROL DOESN'T WORK EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042258October 3, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING THE VEHICLE'S TRANSMISSION FAILED PREMATURELY WITHOUT WARNING. THE PART WAS REPAIRED THREE TIMES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037640September 23, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
WHEN VEHICLE IS IN PARK AND THE KEY IS NOT IN THE IGNITION, THE CONSUMER CAN STILL SHIFT THE GEARS TO REVERSE. DEALER HAS BEEN NOTIFIED. *AK THE REARVIEW MIRROR HAD FALLEN. (ASSUMED DUE TO THE HEAT) THE CONSUMER'S DAUGHTER MOVED THE GEAR SHIFT DOWN AND IN REVERSE AND THE SECOND VEHICLE WAS ADJACENT BUT SEVERAL FEET BEHIND THE VEHICLE. THE DRIVER'S SIDE DOOR WAS SEVERELY PUSHED FORWARD AND THE FRONT END OF THE SECOND VEHICLE WAS DAMAGED. *SCC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10040301September 22, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
NHTSA RECALL 96-V-215-000, THE MASTER CYLINDER REAR SEAL, BETWEEN THE HYDRAULIC FLUID AND THE VACUUM RESERVOIR, MAY NOT SEAL ADEQUATELY, ALLOWING HYDRAULIC FLUID TO BE DRAWN INTO THE POWER ASSIST VACUUM RESERVOIR. CONSUMER HAD THE SAME PROBLEM WHILE DRIVING AT 30 MPH APPLIED BRAKES AND BRAKE PEDAL WENT DOWN TO THE FLOOR, AND DID NOT BRAKE AT ALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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