Chrysler Town and Country Complaints (1997)

388 consumer complaints on file.

#10111535February 15, 2005
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN INCLEMENT WEATHER THE WINDSHIELD WIPERS BECAME INOPERABLE. CONSUMER CONTACTED THE DEALER. HOWEVER, THE PROBLEM STILL EXISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110235February 10, 2005
SUSPENSION:FRONT:MACPHERSON STRUT
UPPER STRUT TOWERS RUSTING. TSB ISSUED BUT NOT WARRANTY. THIS IS DANGEROUS. I HAVE 2 1997 CHRYSLER MINI VANS, A VOYAGER AND THIS TOWN AND COUNTRY. BOTH ARE RUSTING IN STRUT TOWERS BUT OTHERWISE RUST FREE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107829January 24, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AS HEAD OF ENGINEERING DEVELOPMENT AT TEMIC AUTOMOTIVE, N.A., NOW OWNED BY CONTINENTAL TEVES, I WAS INVOLVED IN THE INVESTIGATIONS INTO HUNDREDS OF CASES OF 'THERMAL INCIDENTS' ON ABS CONTROLLERS ON NEARLY EVERY PROGRAM. THE INCIDENCE WAS HIGHEST, ON THOSE VEHICLES WITH THE GREATEST EXPOSURE OF THE CONNECTOR TO THE ELEMENTS. OUR INVESTIGATIONS SHOWED THAT A DIRECT BATTERY TO GROUND SHORT WOULD DEVELOP IN THE PRESENCE OF MOISTURE AND CONTAMINATION, AND EVEN A 'SEALED' CONNECTOR DESIGN WOULD NOT PREVENT THIS. THE HIGHEST FAILURE RATE WAS ON THE CHRYSLER MINIVAN. AN INTERIM FIX USING A RAYCHEM GASKET WAS EMPLOYED, AND EVEN USED AS A SILENT RECALL FIX ON MANY CUSTOMER VEHICLES. IT IS MY OPINION NOW, THAT THIS SHOULD HAVE BEEN A RECALLABLE ISSUE, SHOULD SUCH AN DIRECT SHORT SITUATION DEVELOP THAT IT MIGHT LEAD TO A VEHICLE FIRE. I AM NOT AWARE OF ANY VEHICLE FIRES DIRECTLY TRACEABLE TO THIS. I WOULD THINK THE PROBABILITY WOULD BE VERY LOW, BUT I'M SURE IT IS NOT ZERO. I THINK THE ACTIONS TAKEN, AND THE VEHICLES EFFECTED, AND THE LACK OF WARRANTY COVERAGE FOR A KNOWN DEFECT IN MANY CUSTOMER CASES SHOULD BE INVESTIGATED BY NHTSA. THE TIME PERIOD OF INTEREST WOULD BE FROM MY 1997 UP UNTIL 2000 OR 2001. THE MAIN PLATFORMS EFFECTED WOULD BE CHRYSLER MINIVAN, JEEPS AND FORD EXPLORER. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10107653January 20, 2005
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, EQUIPMENT:ELECTRICAL
CHRYSLER TOWN AND COUNTRY MINI VAN 1997 SERPENTINE BELT FALLS OFF. THIS HAS HAPPENED TO US AT LEAST 5 TIMES. THIS BELT WILL COME OFF WHEN EVER IT IS RAINING OR SNOWING. WHEN THIS HAPPENS WE LOSE POWER STEERING IMMEDIATELY. WE HAVE HAD SOME NEAR TERRIBLE ACCIDENTS WITH THE LOSS OF POWER STEERING. WE HAVE BEEN BLESSED TO NOT GET HURT. CHRYSLER KNOWS ABOUT THE FAILURE IN THEIR SERVICE BULLETIN NUMBER 07-02-99. WE HAD TO INSTALL A SPECIAL BRACKET ASSEMBLY 4612412. EVEN WITH THIS BRACKET THE BELT CAME OFF AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105905January 6, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM
COMPLETE LOSS OF POWER ASSISTED STEERING WHILE DRIVING ALMOST CAUSED ME TO VEER OFF THE ROAD. I WAS BARELY ABLE TO GET HOME. STEERING IT TOOK ALL MY STRENGTH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104902January 1, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE IN TRAFFIC THE CAR JUMPED TO NEUTRAL. I PULLED OFF THE ROAD AND TRIED TO PUT THE CAR INTO DRIVE, BUT IT ALTHOUGH I COULD MOVE THE LEVER TO DRIVE, THE TRANSMISSION WOULD NOT SHIFT OUT OF SECOND GEAR. WHEN STOPPED IT WOULD START IN SECOND GEAR AND NOT SHIFT INTO THIRD. I CREPT IN TRAFFIC WITH EMERGENCY BLINKERS ON TO A TRANSMISSION SHOP WHERE I LEFT IT. BEING NEW YEARS DAY IT WAS CLOSED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100091November 17, 2004
AIR BAGS:SIDE/WINDOW
MY 16 YEAR OLD SON WAS DRIVING OUR 1997 CHRYSLER TOWN & COUNTRY MINI VAN. HE WAS TRAVELING AT ABOUT 30 MPH. HE HIT A TRUCK THAT WAS PARKED ALONG OUR STREET. THE IMPACT TO OUR VAN WAS ON THE PASSENGER FRONT SIDE. NEITHER THE DRIVER SIDE AIRBAG NOR THE PASSENGER AIRBAG DEPLOYED. BOTH PASSENGERS IN THE FRONT HIT THE WINDSHIELD. THE DRIVER WAS WEARING HIS SEATBELT, BUT HIT BOTH THE STEERING WHEEL (WHICH BENT) AND THE WINDSHIELD. *AK MY VAN IS TOTALLED AND THE TRUCK NEEDS A NEW BED AND BACK FENDER ALL REPLACED. I AM CONCERNED THAT THE SEATBELT DID NOT RESTRAIN MY SON AND ALSO THAT THE AIRBAGS DID NOT DEPLOY FROM THIS IMPACT. PLEASE RESPOND - THANK YOU, KARI KIENITZ
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10098698November 11, 2004
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
PLASTIC LENS COVERING THE HEADLIGHTS ON MY 1997 CHRYSLER TOWN & COUNTRY HAS BECOME CLOUDED OVER THE PAST TWO YEARS AND CONTINUES TO BECOME MORE SO AS TIME PASSES. THIS GREATLY REDUCES THE AMOUNT OF LIGHT THAT THE HEADLIGHTS PUT OUT AND THEREFORE MAKES DRIVING AT NIGHT HAZARDOUS . I WAS TOLD BY MY DEALER THAT THE REPLACEMENT OF THESE LENS ARE VERY EXPENSIVE, OVER $500.00. I LOVE MY TOWN AND COUNTRY, ITS GREAT FOR VACATIONS BUT I FEEL THAT DRIVING IT AT NIGHT IS A DANGER TO MYSELF, FAMILY, AS WELL AS OTHER DRIVERS ON THE ROAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096858October 14, 2004
AIR BAGS
AIR BAG CLOCKSPRING: AFTER THE RECALL REPAIRS WAS MADE, THE AIR BAG LIGHT CONTINUED TO ILLUMINATE WHILE DRIVING. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER. THE DEALER WANTED TO CHARGE CONSUMER FOR REPAIRS. THE STATED THE PART WHICH NEEDED TO BE REPLACED WAS NOT COVERED UNDER THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095387October 7, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE STALLED, AND CONSUMER HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK ARRIVING A TSCHOOL THE TRANSMISSION FAILED IN TRAFFIC. HAD TO PUSH IT INTO THE PARKING LOT, THEN CALLED TOW TRUCK. CONTACTED NANUFACTURER AFTER DISCOVERING THAT THIS WAS A VERY COMMON FAILURE, BUT NOT RECALL ITEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089423September 20, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING 45 MPH ELECTRICAL SYSTEM FAILED. AS A RESULT, HEADLIGHTS/WINDSHIELD WIPERS, AND HORN FAILED. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND MECHANIC DETERMINED THAT ELECTRICAL WIRING HARNESS FAILED, AND IT WILL COST $1300 AT CONSUMER'S EXPENSE TO FIX IT. *AK THE HARNESS WAS INSTALLED AT THE FACTORY UNDER THE BATTERY. THE BATTERY CORRODED AND ACID LEAKED ONTO THE HARNESS WHICH CAUSED VARYING ELECTRICAL PROBLEMS. NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092246September 15, 2004
ENGINE AND ENGINE COOLING
WHEN DRIVING, THE VEHICLE STALLED. THE VEHICLE HAS BEEN TO THE DEALER ON SIX OCCASIONS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089983August 30, 2004
SUSPENSION:FRONT:MACPHERSON STRUT
ON THE LEFT SIDE OF THE VEHICLE THERE IS CORROSION IN THE STRUT TOWER. CONSUMER NOTICED THIS WHILE CLEANING THE VEHICLE. THERE IS TECHNICAL SERVICE BULLETIN 23-044-02. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088815August 30, 2004
SUSPENSION:FRONT
THE LEFT FRONT SUSPENSION TOWER HAS CORROSION ON THE TOP SIDE JUST OUTSIDE OF THE BOLT CIRCLE. CHRYSLER KNOWS ABOUT THIS DEFECT AND HAS A SERVICE BULLITIN NUMBER 23-044-02 COVERING 1996-2000 MODELS FOR THE REPAIR. THEY DO NOT FURNISH PARTS OR PAY FOR THE REPAIR. THIS DEFECT WILL IN TIME CAUSE FAILURE OF THE STRUT MOUNT RESULTING IN A SERIOUS ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089857August 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING VEHICLE STALLED. HAD TO BE PUT IN NEUTRAL TO RESTART. CONSUMER TOOK VEHICLE TO FOUR MECHANICS AND NO ONE COULD FIND ANYTHING. THEN, CONSUMER TOOK IT BACK TO WHERE IT WAS BOUGHT AND THE MECHANIC SAID THEY HAD PROBLEMS BEFORE ON TOWN AND COUNTRY VEHICLES WITH STALLING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089159August 18, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 40 MPH TRANSMISSION FAILED . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082987July 30, 2004
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHT LENSES ON MY 1997 CHRYSLER TOWN & COUNTRY HAVE BECOME HAZY AND SOMEWHAT OPAQUE, GREATLY REDUCING VISION AT NIGHT. THE HAZING SEEMS TO BE INTERNAL TO THE PLASTIC HEADLIGHT LENS AND DUE TO TINY CRACKS. I HAVE NEVER USED ABRASIVE CLEANERS ON THE LENSES. THIS HAZING HAS OCCURRED GRADUALLY OVER THE YEARS AND IS DUE, I BELIEVE, TO THE SELECTION OF A POOR MANUFACTURING MATERIAL, (SOME SORT OF PLASTIC). MY HEADLIGHTS HAVE BECOME SO DIM THAT IT IS PROBABLY NOT REALLY SAFE TO DRIVE THE VAN AT NIGHT. I AM LOOKING INTO REPLACING THE LENSES BUT THEY ARE FAIRLY EXPENSIVE. I ALSO HAVE A '97 CHRYSLER CIRRUS THAT HAS THE SAME TYPE HEADLIGHT LENS AND IT IS SHOWING SIGNS OF THE SAME PROBLEM, JUST NOT TO AS GREAT A DEGREE AS THE TOWN & COUNTRY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079202July 2, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
STRUT RETAINING BOLTS ON THE REAR HATCH ON A 1997 CHRYSLER T&C FAILED (SHEARED) WHEN OPENING AND CLOSING THE HATCH. ONE STRUT BOLT (PASSENGER SIDE) FAILED IN 2002, THE OTHER STRUT BOLT (DRIVER'S SIDE) FAILED 6/27/04. THE 2002 FAILURE OCCURRED WHILE OPENING THE REAR HATCH. THE RESULTING FAILURE CAUSE THE HATCH TO DROP ON THE HEAD OF CHILD RESULTING IN A BUMP WHICH DIDI NOT REQUIRE MEDICAL ATTENTION. THE 2004 FAILURE OCCURRED WHEN SHUTTING THE HATCH LOCKING THE HATCH IN A NEAR CLOSED POSITION AS THE STRUT LODGED ITSELF BEHIND THE CLOSING BUMPER (BOLT WITH RUBBER CAP). FIRST STRUT WAS REPLACED WITH DEALER REPLACEMENT PART BY OWNER. THE 2ND STRUT HAS NOT BEEN REPLACED YET. CLOSE OBSERVATION OF THE 2ND STRUT WITH FAILED RETAINING BOLT SHOWED A STREAK OF RUST ACROSS THE SHEAR PLANE. LOOKS LIKE THERE WAS POROSITY OR MATERIAL ANOMALY THAT RESULTED IN PREMATURE FAILURE OF RETAINING BOLT. DID NOT NOTICE IF THIS WAS THE CASE ON FIRST STRUT ASSEMBLY. BOTH OLD STRUTS ARE AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075211June 11, 2004
EXTERIOR LIGHTING:HEADLIGHTS
THE PLASTIC LENS COVERING THE HEADLIGHTS ON MY 1997 CHRYSLER TOWN AND COUNTRY HAS BECOME CLOUDED [OPAQUE] OVER THE PAST TWO YEARS AND CONTINUES TO BECOME MORE SO AS TIME PASSES.THIS GREATLY REDUCES THE AMOUNT OF LIGHT THAT THE HEADLIGHTS PUT OUT AND THEREFORE MAKES DRIVING AT NIGHT HAZARDOUS.MY LOCAL CHRYSLER DEALER WANTS GREATER THAN $600 TO REPLACE THESE AND TOLD ME THIS WAS NOT COVERED UNDER MY EXTENDED WARRANTY [STILL IN EFFECT].MY SEACH AT LOCAL SALVAGE YARDS FOR THE PART WAS UNSUCCESSFUL BECAUSE,I WAS TOLD,THESE CHRYSLER PLASTIC LENSES ALL TEND TO GET CLOUDY[OPAQUE]AS THEY AGE. THEREFORE IF THERE ARE A LOT OF THESE CLOUDED HEADLIGHT LENSES OUT THERE,IT SURE MAKES NIGHT DRIVING UNSAFE FOR US CHRYSLER OWNERS AND ALL OTHERS USING THE HIGHWAYS AT NIGHT.AND AS THE REPLACEMENT PART IS SO EXPESIVE,MANY MAY NOT REPLACE IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075982June 9, 2004
AIR BAGS:FRONTAL
THE AIR BAG WARNING LIGHT CAME ON AFTER THE DEALERSHIP CHECKED THE RECALL 02V293000, AIR BAG CLOCK SPRING ASSEMBLY AND INDICATED THAT IT WAS FINE, AND DIDN'T NEED REPLACEMENT. CURRENTLY, DEALERSHIP WANTED TO CHARGE THE CONSUMER $70.00 TO INSPECT THE CLOCK SPRING AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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