Chrysler Pacifica Complaints (2020)

231 consumer complaints on file.

#11662961May 24, 2025
ELECTRICAL SYSTEM, ENGINE
On [XXX] in Alabama at [XXX] on Saturday [XXX], going highway speed with cruise control on, the engine shut off unexpectedly. The driver put on the flashers, pulled over, and turned off the vehicle for 30 seconds. Then the vehicle was turned back on and was functioning normally. Approximately 10 minutes later the engine light is on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662828May 23, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer was unable to duplicate the failure again. The vehicle was not repaired. The contact stated that the failure occurred while driving at various speeds and was a recurring failure. The manufacturer was contact and referred the contact to a dealer for a diagnostic test. The failure mileage was 57,016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658224May 1, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE VEHICLE WILL HARD SHIFT RANDOMLY. THE ENGINE LIGHT COMES ON SOMETIMES AND THE ENGINE LOSSES SPEED AND POWER WHILE DRIVEING DOWN THE HIGHWAY. I CAN SOMETIMES CUT THE VEHICLE OFF AND MAKE IT HOME SAFELY OTHER TIMES IT WILL NOT LET ME DRIVE THE VEHICLE AT ALL. WE HAVE TAKEN TO DEALER AND THEY SAY THEY CANT DIAGNOSE IF LIGHT ISNT ON. MOST OF THE TIME WHEN THE LIGHT IS ON I CANT MAKE IT TO THE DEALER BECAUSE THE VEHICLE WILL NOT DRIVE. IT HAS BEEN CONFIRMED BY THE SCANNER FROMA INDEPENDENT SERVICE CENTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653534April 8, 2025
ENGINE, ENGINE AND ENGINE COOLING, SUSPENSION:FRONT:SHOCK ABSORBER
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving 60 MPH, the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the shock absorbers, radiator, and brake discs needed to be replaced. The vehicle was repaired; however, the failure persisted. On another occasion, the vehicle seized to function as needed. The contact took the vehicle to the independent mechanic and the vehicle was diagnosed with timing chain failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 161,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652462April 3, 2025
SEATS
Both middle seats have failed. The cable that allows the seat to slide tilt forward has a Very strong spring and a very weak plastic housing. The replacement cable is unavailable because they’ve had so many issues with this happening. There are Years of complaints on Reddit regarding this problem. The seat won’t lock upright or lock in place. I built a workaround to make the seat usable again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652467April 3, 2025
ELECTRICAL SYSTEM
The Backup Camera is intermittent. One time it works and I can see what’s behind Me. The next time I go to backup, I get a blue screen. The next time I get fuzzy squiggly line. Once in a while I’ll see behind Me but it doesn’t move with Me, like the screen is stuck. There are several complaints of this on Reddit as well. I went to the dealership and they did a software update which did not change this issue. The dealership wants to charge a massive charge to ‘look at it and see if they can fix it’. They’re not even sure if they’ll be able to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652653April 3, 2025
ELECTRICAL SYSTEM, POWER TRAIN
The entertainment system when super cold outside the screen goes black and does not work. The issue has made it difficult then to change heating and cooling settings and utilize the rear view camera and other safety features of the car. The dealership was able to update it to fix it once then the other two times it came back on before the appointment for the dealership. The auto/stop start malfunctioned while waiting at light.putting my whole car in park and locked up until I turned it off and back on. This occurred twice and put me at risk with being on busy roads in the day. Dealership was able to fix with a new battery. In the past and currently the car has shifted with a Jerk or lunge type movement making the driver worried and concerned about hitting cars around them due to this. The dealership replaced a transmission gasket but still does this and have not been able to find the issue on 3 other occasions. The car also is now not shifting properly creating a low humming grind type sound when driving on the highway and the brake pedal feeling weird. This has delayed speeding up and slowing down creating major safety concerns when driving on the highway. The dealership has not been able to replicate yet due to only driving on town roads and not the highway at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650449March 25, 2025
POWER TRAIN
We were driving down the freeway at 70 mph and the vehicle displayed "Vehicle will shut off soon, pull over safely" and IMMEDIATELY lost power and the gas pedal would do nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647259March 9, 2025
ELECTRICAL SYSTEM, STEERING
The auto engine start-stop stopped working approx 2 years ago. Last week (early March 2025) my wife called and was panicking that “the engine stopped and the steering locked” while driving and a warning light and message appeared in the dash display - something like “service power steering”. I said it sounds like an electrical issue and she needs to add power steering fluid so I purchased a jug and went to meet her. While driving toward her location she called and said she looked online and found that her Pacifica has electric power steering, not hydraulic type. When I arrived the vehicle was working as normal and the message and warning light had disappeared. The same problem has repeated nearly ever day since then except the vehicle engine has not stopped. She claimed that she could not physically turn the wheel during these episodes and I tried to tell he that it is only because her forward speed is low and when going faster I said that it would steer easier - so I though from having no power steering in a few pickups back in the 1970s. Then I was driving this vehicle with her on 3/7/2025 in the mountains and the power steering failed and we nearly crashed at 35 mph as I could barely navigate the oncoming sharp corner. The power steering remained in a failed state for another few miles then came back on for a few miles, then failed again. The force required to steer the vehicle when the power steering fails is extremely high and I hate to think how many deaths and injuries this issue may have already caused. I came to your website and was stunned to see an existing recall for this exact issue, but stunned it doesn’t include our vehicle and therefore we have not been contacted - THIS ISSUE IS BEYOND EXTREMELY DANGEROUS AND WILL LEAD TO DEATH AND INJURY FOR DRIVERS WHO LACK AVERAGE STRENGTH!!! Please immediately expand the reach of the existing recall to contact all cars that have these electric power steering systems - you currently do not have all of us!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646190March 4, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the stop service message displayed. The vehicle was towed to the dealer, where it was diagnosed and determined that the battery had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The contact was informed that the failure could not be duplicated. The manufacturer was not made aware of the failure. The approximate failure mileage was 108,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646248March 4, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
2020 Pacifica keeps stalling. From a stop light or stop sign the vehicle will lurch forward without warning. Recently, from a strip mall I stopped before pulling out into traffic and the vehicle lunged forward peeling rubber and shot onto the main road and I had to slam on the brakes to get the vehicle under control. At the next stop light, it stalled and I couldn't get it started. I'm handicapped and I had to exit the vehicle with my canes and advised the driver behind me of the problem. I've made 5 trips to the dealer with this problem. The dealer replaced a crankshaft postion on one trip and the fuel pump on another visit. If you leave the vehicle set for about an hour everything goes back to normal until the next time it stall, which is the next time I use the vehicle. More recently I picked up my vehicle from the dealer on February 14th, put 24 miles on it. I didn't use the vehicle on [XXX]. I then drove six miles on [XXX] for a total of 30 miles and it stalled again. The dealer South Hills Chrysler Jeep keeps telling me they can't duplicate what I'm telling them are the problems with the vehicle. I don't know if it is a transmission or what. I called Chrysler customer service and spoke with a man named Sahil. I explained the issues with the vehicle and he contacted the dealer and parroted what the dealer said to me, they can't duplicate what I am saying is wrong with the vehicle. This was on February 28th. My van has been setting at the dealer since February 18th and I haven't boo from the dealer since. Sahil is to call me tomorrow the 5th of March , but I don't expect any information from him that will resolve the issue. I am [XXX] and [XXX], I need this van for hauling [XXX} for doctor's appointments and other issues that surface. This problem of stalling started back on the middle of November, 2024, again the middle of December, 2024 and again the middle of January, 2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642862February 14, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Car start/stop system not operating properly; batteries are not able to keep charge after replacing several times; car unexpectedly stops and unexpectedly jerks. Back up camera and screen freezes unexpectedly . These are all ongoing and continue to be unresolved by local Chrysler dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642639February 13, 2025
SEATS
We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and back and would not latch. In doing some research we found dozens of other people with similar age Pacificas with identical problems. You can see some details here; [XXX] Some in this forum have mentioned this specific seat part is needed for the repair: Mopar part number 68324912AC - Latch Release Cable It is extremely scary to me this seat latch could just break as the seatback would put the passenger in extreme danger in an accident. I hope you can investigate! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641450February 7, 2025
STEERING
Power steering failure with a code. This will disabled the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641289February 7, 2025
ENGINE
Unknown When driving on expressway the vehicle will intermittently shut off and not allow acceleration. After waiting 5-20 mins the vehicle can be started and driving can continue but there is no warning when malfunction will happen. It happens 7/10 times only when driving on expressway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639301January 29, 2025
POWER TRAIN
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the gear shifter independently shifted from drive to park. The contact stated that an unknown warning light was illuminated. The contact drove the vehicle to the shoulder of the road. The vehicle lost motive power. The contact stated that the vehicle eventually restarted. The vehicle was taken to an independent mechanic where it was diagnosed with transmission solenoid shift sensor failure. The contact was informed that the transmission solenoid shift sensor needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638995January 28, 2025
POWER TRAIN
I received a service hybrid electric vehicle system warning. Also vehicle speed may be limited warning. When I shut the vehicle off, it was loud and remained running. My safety and the safety of others were put at risk because the warning happened while I was driving and I couldn’t get speed to park in a safe location. I had my car towed to a local Chrysler Jeep Dodge dealer and they updated software related to my car that was the source of the problem. They also told me the battery completely drained. The recall was due to a faulty PCM that the recall was for. You can see in the invoice the problem I communicated to the manufacturer before they diagnosed my vehicle. You can see clearly the vehicle was still active even after shutting off, likely causing the battery to drain completely. And due to the faulty PCM, it failed to tell the systems to shut down. Chrysler is giving me $100 for the tow. But they say the battery is out if basic warranty so will not reimburse me the $650 or so for the battery. My argument is that it doesn’t matter if the battery is out if basic warranty as the draining of it was a direct result of the recall and failed PCM. There is case law that supports the fact that If a recall-related defect (such as a faulty PCM) directly causes a secondary failure (e.g., battery damage), the manufacturer still bears responsibility, as the defect rendered the vehicle unfit for normal use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638079January 23, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Electrical system issues. Had to replace both batteries in the pacifica. The van jerks or grinds while trying to shift. Now the oil pan is warping which can cause the coolant to mix with the oil causing a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633190December 30, 2024
ELECTRICAL SYSTEM
The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Safely - Vehicle Will Shut Off Soon" and immediately after the warning light was illuminated the vehicle stalled. The contact stated that the vehicle was towed to the residence and was later restarted, and the vehicle was taken to a dealer. The contact stated that the dealer had diagnosed the vehicle but could not duplicate the failure. The dealer recommended that the vehicle be returned to the dealer if the failure was returned. The failure reoccurred and the vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Action Number: RQ24004 (Electrical System). The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631143December 17, 2024
ELECTRICAL SYSTEM, POWER TRAIN
I came to a stop at a stop sign yet again & the emergency brake engaged & put the car in park & shut itself off. I’ve lost count of how many of these forms I’ve filled out & how many times it’s happened and NOTHING IS GETTING SOLVED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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