Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10667795December 22, 2014
STRUCTURE:BODY, STEERING, SUSPENSION
MY WIFE WAS PULLING AWAY FROM A TRAFFIC LIGHT AND THE STEERING LOCKED UP. SHE WAS ABLE TO STOP BEFORE CRASHING. WHAT I FOUND WAS VERY DISTURBING. THE REAR ENGINE CRADLE MOUNTS HAD SEPARATED. CAUSING THE ENGINE CRADLE TO CONTACT THE GROUND ON ACCELERATION ALSO THE STEERING TRACK WHICH IS ATTACHED TO THIS CRADLE BECAME NON-FUNCTIONAL. THE CENTER RIPPED OUT OF BOTH REAR MOUNTS AND THERE IS NO MECHANICAL STOP TO PREVENT THE CRADLE FROM SEPARATING FROM THE BODY OF THE CAR WITH AMOUNT FAILURE. THIS CRADLE HAD BEEN REPLACED UNDER AA WARRANTY 14 MONTHS AND 11,000 MI.EARLIER. I HAD THE VEHICLE TAKEN TO A CHRYSLER DEALERSHIP, THEY INFORMED ME THAT THE FRONT CRADLE MOUNTS WERE ALSO SEPARATED AND THEY COULD NOT PUT THE CAR ON THE LIFT TO PICK IT UP DUE SAFETY REASONS AND THE ENGINE CRADLE WOULD COME OUT FROM UNDER THE CAR. I CONTACTED CHRYSLER CUSTOMER SERVICE AND AFTER ABOUT A WEEK THEY INFORMED ME THAT THEY WOULD WARRANTY THE MOUNTS AND NO LABOR AND ONLY IF THE REPAIRS ARE DONE AT THE DEALER. THE COST OF THE PARTS IS MINIMAL IN COMPARISON TO THE TOTAL COST OF THE REPAIR AND WHAT COULD VERY EASILY HAVE HAPPENED IF THE MOUNTS HAD FAILED IN A DIFFERENT SITUATION AT A MUCH HIGHER SPEED AND NOT ON A CITY STREET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667461December 20, 2014
FUEL/PROPULSION SYSTEM
HAD CAR REPAIRED CAUSE OF RPM RAISING WITHOUT FOOT BEING ON PETAL. KEEP OIL CHANGE REGULARLY, TUNE UP AND WHEN TOOK CAR TO SHOP THEY REPLACE IDLE SENSOR,MAP SENSOR, SPARKS PLUGS CHANGED AND EVEN 3 BOOT CAUSE OF MISFIRE ... AND STILL SAME PROBLEM. WHEN PICKED UP FROM MECHANIC HE ADVISED DEALERSHIP AND MAYBE SOMETHING WITH TRANSMISSION.. NOW I HAVE TO GO TO DEALERSHIP CAUSE REALLY WANNA KNOW SHOULD REPLACE OR FORGET... BUT I LOVE MY PACIFICICA AND HAVE TAKEN CARE OF IT THAT'S WHY I SHOCKED THAT IT MIGHT BE A BIGGER ISSUE BESIDES ME TO. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664456December 15, 2014
STRUCTURE, SUSPENSION, STEERING, POWER TRAIN
MY STEERING WHEEL STARTED TO JERK TO THE RIGHT WHEN ACCELERATING AND IT WAS HARD TO KEEP THE CAR ON THE ROAD. IT FELT LIKE THE FRONT WHEELS WERE GOING TO FALL OFF. I TOOK THE CAR TO THE SHOP AND THEY INFORMED ME THAT THE SUB STRUCTURE CRADLE WAS RUSTED THROUGH AND HAD FAILED. THIS ALSO TOOK OUT THE TRANSMISSION MOUNT AND IDLER ARM. HAD I BEEN GOING ANY FASTER WHEN THIS FAILED IT MAY HAVE CAUSED THE CAR TO SWERVE INTO ON COMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664102December 13, 2014
SUSPENSION, STRUCTURE:BODY
AFTER MULTIPLE HARD CLUNK SOUNDS AFTER BRAKING, WE INVESTIGATED THE UNDERBODY OF OUR PACIFICA. THE FRAME HAS SEVERE RUST AND SOME GOOD SIZED HOLES PRESENT. WE ARE CONCERNED THAT THE ENGINE CRADLE IS UNSAFE AND WILL NOT HOLD THE ENGINE SECURELY. THIS CAR HAS NO RUST ON THE EXTERIOR PAINT, ONLY THE UNDER CARRIAGE IS RUSTING OUT. THIS CAR HAS BEEN GARAGE KEPT AND MAINTAINED, SO THERE IS NO REASON THIS SHOULD BE OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663516December 11, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ENGINE CRADLE FRACTURED. THE CONTACT MENTIONED THAT THE VEHICLE HAD NEVER BEEN INVOLVED IN A CRASH. THE DEALER WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 111,362. MAILED OUT 01/13/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662225December 4, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THIS IS A GARAGE KEPT CAR, LOW MILEAGE. HAD MECHANIC CHECK CAR OUT AND FOUND THAT THE SUB FRAME HAD MAJOR RUST AND HOLES IN IT. CHRYSLER RECALLED 2004 PACIFICAS THAT WERE MADE IN A 6 WEEK TIME PERIOD AND FIXED THOSE BUT NO OTHERS. IN RESEARCHING THIS MATTER THERE ARE A LOT OF 2004 PACIFICAS WITH THIS ISSUE AND CHRYSLER IS REFUSING TO FIX THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661578December 2, 2014
STRUCTURE:FRAME AND MEMBERS, STRUCTURE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION WHERE THE MECHANIC DISCOVERED THAT THE VEHICLE HAD EXPERIENCED SEVERE RUSTING AND CORROSION TO THE ENGINE CRADLE AND SUB FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661382December 1, 2014
STEERING, SUSPENSION, FUEL/PROPULSION SYSTEM
THERE ARE MULTIPLE OCCURRENCE BUT THE START OF THE PROBLEM WAS 1 WEEK AFTER I PURCHASED THE CAR. 5/6/14 I REPLACED THE TIRES LEFT FRONT AXLE ALONG WITH THE FRONT STRUTS AND STRUT MOUNTS, CHECK ENGINE LIGHT ON CAME OUT FOR EMISSIONS SYSTEM SMALL LEAK CHANGED THE GAS CAP. FINE TILL JUNE THEN I HAD TO REPLACE EVERYTHING OVER AGAIN CHECK ENGINE LIGHT ON AGAIN SAME CODE P0455 CHANGED PURGE SOLENOID, ALONG WITH THE RIGHT AXLE. FINE AGAIN TILL AUGUST BY THIS TIME CHECK ENGINE LIGHT IS BACK ON NOW CHANGED THE NVLD PUMP PLUS REPLACED EVERYTHING OVER AGAIN STRUTS, STRUT MOUNTS, ALONG WITH THE RACK N PINION, FRONT LOWER CONTROL ARMS BOTH SIDES, OUTTER TIE RODS. ONCE AGAIN FINE THEN OCTOBER ROLLS AROUND I TAKE IT BACK IN BECAUSE IT ACTING WEIRD STEERING WISE PLUS THE CHECK ENGINE LIGHT IS ON AGAIN SAME CODE P0455 NOW I CHANGE OUT THE CANISTER, ALONG WITH EVERYTHING OVER AGAIN BUT THE AXLES THEY ARE STILL GOOD. NOW NOVEMBER ROLLS AROUND AND EVERYTHING IS AT IT AGAIN CHECK ENGINE LIGHT IS ON P0455 THEY WANT TO REPLACE THE FUEL LINES NOW. ALSO THE 4 MOTOR MOUNTS ARE BROKE AGAIN MY ENGINE IS ALMOST READY TO FALL OUT. NOW THEY ARE FINALLY TELLING ME AFTER $3400.00 THAT THIS IS ALL CAUSED BY THE RUST AND CORROSION ON THE UNDERCARRIAGE. MY SUBFRAME AND FRAME HAVE HOLES IN IT, THE RUST IS ACTUALLY MAKING IT'S WAS INSIDE MY CAR NOW. I WENT TO FIX A FLAT TIRE AND WHEN I USED THE EMERGENCY JACK I PUMPED IT 1/4 OF THE WAY UP AND BOOM IT WENT RIGHT THRU THE FRAME. MY ALIGNMENT KEEPS THROWING IT SELF OFF BECAUSE IT CAN'T HOLD THE FRONT SUSPENSION IN PLACE. THE STRUT MOUNT HOUSING LOOKS LIKE ANOTHER FEW BUMPS AND IT WILL GO THREW. ACCIDENT: 1ST WK NOV '14 I WAS DRIVING DOWN THE FREE-WAY LUCKILY DOING 45MPH AND I WENT TO STEER MY CAR TO THE RIGHT AND IT KEPT GOING STRAIGHT AND SCRAPED THE K-RAIL. MECHANIC SAID THE THE BOLTS HE PUT BACK INTO THE SUB-FRAME KEEP FALLING OUT BECAUSE OF THE RUST. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10661062November 26, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
I RECENTLY TOOK MY 2004 PACIFICA TO MY MECHANIC TO GET AN OIL CHANGE AND HE ADVISED ME THAT MY SUBFRAME WAS RUSTED, ROTTED AND CRACKED WITH HOLES. HE SAID HE HAD NEVER SEEN ANYTHING LIKE THAT IN HIS MANY YEARS AS A MECHANIC. HE ALSO TOOK PICTURES OF IT TO SHOW ME. I CONTACTED THE LOCAL CHRYSLER AND THE HEADQUARTERS AND ADVISED THEM OF THE SAME. THEY SAID THAT THEY WERE AWARE OF THE PROBLEM BUT COULDN'T HELP ME BECAUSE MY VEHICLE'S AGE WAS OVER 10 YEARS OLD. I EXPLAINED TO THEM WHAT THE MECHANIC SAID AND THAT THE PART WAS DEFECTIVE NOT BECAUSE OF THE AGE OF THE CAR BUT BECAUSE OF THE DEFECTIVE PART. THEY DO NOT STAND BY THEIR PRODUCT BECAUSE THEY SAID THAT BECAUSE OF THE AGE OF MY VEHICLE THAT THEY WOULD NOT BE ABLE TO HELP ME. HOWEVER, I AM AWARE THAT SOME LOCAL CUSTOMERS IN MY AREA HAD THEIR SUBFRAMES REPLACED BY CHRYSLER "FREE OF CHARGE", BECAUSE THE PARTS EMPLOYEE TOLD ME. HE SAID THAT PICTURES OF THEIR VEHICLES WERE TAKEN WHILE ON THE LIFT AND SUBMITTED TO CHRYSLER AND THEY WERE GIVEN AUTHORIZATION TO REPLACE THE PARTS. HOWEVER, THEY WOULD NOT ACCOMMODATE ME BECAUSE I DIDN'T HAVE AN EXTENDED WARRANTY WITH THEM. CHRYSLER PICKS AND CHOSES THE CUSTOMERS THAT THEY WANT TO HELP. ALTHOUGH MY VEHICLE IS 10 YEARS OLD AND I DON'T HAVE AN EXTENDED WARRANTY WITH CHRYSLER, I ALWAYS HAVE MAINTAINED THE USE OF MY VEHICLE WITH REGULAR OIL CHANGES, TUNE-UPS, BRAKE REPAIRS, ETC. WITH A PRIVATELY OWNED MECHANIC. THERE IS NO REASON THAT MY VEHICLE SHOULD HAVE A RUSTED, ROTTED PART LIKE THIS ESPECIALLY SINCE I DO NOT LIVE IN A FLOOD ZONE AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661077November 26, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE ACCELERATING, A CLUNKING NOISE EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE CRADLE HAD RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 186,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660261November 22, 2014
ENGINE, STRUCTURE:BODY, UNKNOWN OR OTHER
THIS VEHICLE ENGINE CRADLE ASSEMBLY IS RUSTY WITH IN 8 YEARS OF OPERATION. RUSTY ENGINE CRADLE CAUSES SAFETY CONCERN FOR THE DRIVER AND OTHER VEHICLES OPERATING NEAR 2004 CHRYSLER PACIFICA ON THE ROAD BECAUSE THE ENGINE CAN FALL OUT OF THE VEHICLE DURING OPERATION. MANY PACIFICA OWNERS ON LINE COMPLAINED ABOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660270November 22, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
AFTER HAVING MY FRONT TIRES REPLACE MY MECHANIC SHOWED ME PICTURES OF WHAT WAS LEFT OF MY FRAME FROM RUST AND ROT. HE SAID I HAD 2 CHOICES WELD OR REPLACE. I TOOK IT TO A WELDER WHO HAS WELDED FOR 35 YEARS AND COULD REPAIR MOST ANYTHING. AFTER INSPECTING MY FRAME HE SAID THERE WAS NOT ENOUGH METAL LEFT TO MAKE A WELD THAT WOULD HOLD AND STATED IF IT WERE HIS CAR HE WOULD GET RID OF IT NOW. SO I HAD A FRAME ORDERED. ALL I'M LOOKING FOR IS TO BE REIMBURSED FOR MY EXPENSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659798November 20, 2014
ENGINE, STRUCTURE
MY PACIFICA HAS A RUSTED OUT SUB FRAME ON FRONT PASSENGER SIDE OF CAR. FROM MY UNDERSTANDING THERE WAS A RECALL DONE FOR THOSE BUT ONLY INCLUDED 6 WEEKS WORTH OF VEHICLES MADE BUT THE PROBLEM IS MUCH BROADER THAN THE 6 WEEKS WORTH OF CARS. I HAVE BEEN TOLD BY THREE DIFFERENT REPUTABLE MECHANICS THAT MY CAR IS UNSAFE TO DRIVE BECAUSE IT IS SO RUSTED THROUGH YOU CAN PUT YOUR HAND THROUGH IT. I HAVE 3 SMALL CHILDREN AND THIS IS OUR FAMILY CAR. CHRYSLER NEEDS TO BE HELD ACCOUNTABLE FOR THIS BEFORE THERE ARE PEOPLE THAT DIE BECAUSE THEIR ENGINE FALLS OUT WHILE THEY ARE DRIVING! I DO HAVE PICTURES THAT WERE TAKEN YESTERDAY. SOMETHING NEEDS TO BE DONE ABOUT THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659187November 19, 2014
ENGINE
WAS TOLD BY MY MECHANIC THAT THE ENGINE CRADLE IS SEVERELY RUSTED AND MY CAR COULD BE UNSAFE. AFTER CHECKING ON THIS SITE I FOUND THAT CHRYSLER EXTENDED THE WARRANTY FOR THIS PROBLEM. I CALL A LOCALE DEALERSHIP AND SERVICE DEPT TOLD ME MY SPECIFIC VEHICLE WASN'T COVERED. I CALLED CHRYSLER AND AFTER SEVERAL MINUTES OF CHECKING WAS TOLD THAT THE EXTENDED WARRANTY ONLY COVERED VEHICLES MADE FROM FEB. THRU MARCH OF 2004 AND MINE WAS MADE IN JUNE OF 2003. TOO BAD SINCE I AM JUST LIMPING THIS ALONG FOR ANOTHER MONTH TILL I'LL BE BUYING ANOTHER VEHICLE. IT DOES SEEM TO ME THAT THIS PROBLEM IS MUCH MORE EXTENSIVE THAN CHRYSLER IS WILLING TO ADMIT, AS I HAVE SEEN MANY OTHER COMPLAINTS FOR THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655411November 17, 2014
SUSPENSION, STEERING, STRUCTURE:BODY
DEALING WITH A ROTTED K-FRAME CROSSMEMBER FOR THE FRONT ENGINE CRADLE; HAS CAUSED THE WHOLE SUSPENSION TO FAIL, EFFECTING STEERING COMPONENTS, AS WELL AS, WEARING OUT OTHER PARTS SUCH AS, ENGINE MOUNTS AND FRONT END BUSHINGS ON A CAR WITH LESS THAN 100,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653936November 10, 2014
ENGINE, SUSPENSION, STRUCTURE:BODY
THIS CAR HAS A SERIOUS RUST ISSUE ON THE UNDERCARRIAGE. IT STARTS ON THE SUBFRAME THEN WORKS ITS WAY TO THE FRAME OF THE CAR. THERE FRONT SUSPENSION HAS BEEN REPLACED 3 TIMES IN THE MONTH ALONE. DUE TO THIS ISSUE I HAVE IN REGARDS TO THIS, I CAN'T JACK MY CAR UP WITH THE JACK THAT COMES WITH THE CARE, IF I DO IT WILL GO RIGHT THRU THAT IS WHAT IT FEELS LIKE TO ME.. I CAN NOT GET A REAR ALIGNMENT ON MY CAR BECAUSE OF THE RUST AND MY TIRED HAVE WORN OR DAY. IF ANYONE KNOWS ANYTHING COULD THEY PLEASE HELP I AM FEED UP WITH THIS CARE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653956November 10, 2014
STRUCTURE:BODY, ENGINE
I WENT TO HAVE ROUTINE OIL CHANGE AND WAS TOLD BY THE TECH, THAT THE ENGINE CRADLE AND FRAME WERE SEVERELY CORRODED FROM RUST. HIS RECOMMENDATION WAS TO HAVE IT TAKEN CARE IMMEDIATELY, IT COULD POSSIBLY BE UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651573October 31, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE HAVING UNRELATED REPAIRS PERFORMED, THE TECHNICIAN NOTIFIED THE CONTACT THAT THERE WAS CORROSION PRESENT ON THE ENGINE CRADLE. THE TECHNICIAN ADVISED THE CONTACT THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650413October 27, 2014
STRUCTURE:BODY
I TOOK MY 2004 CHRYSLER PACIFICA TO HAVE ROUTINE MAINTANENCE DONE ON IT. I WAS TOLD FROM MY MECHANIC THAT MY FRAME WAS RUSTY, ROTTEN AND HAD HOLES IN IT. HE WENT ON TO SAY THAT IT IS DANGEROUS TO BE DRIVING AS THE FRAME OF THE CAR IN AN ACCIDENT WILL NOT BE EFFECTIVE AND WOULD BASICALLY CRUMBLE. HE SAID TO IMMEDIATELY TAKE IT TO A CHRYSLER DEALERSHIP AND HAVE THEM LOOK AT IT. I TOOK IT AS TOLD TO THE DEALERSHIP AND THEY DID CONFIM MY MECHANICS FINDING. THEY HANDED ME A PHONE # TO CHRYSLER. I CALLED AND GOT THE RUN AROUND AGAIN AND AGAIN. YES THEY ARE AWARE OF THE PROBLEM, BUT MY CAR ISNT INCLUDED IN THE 7000 TO BE FIXED. BUT YES IT HAS THE SAME ISSUES, BUT NO WE CANT HELP YOU. IT IS A $2500 FIX THAT CHRYSLER IS WELL AWARE OF. I HAVE POURED OVER ONLINE ARTICLES, NEWS CASTS, ALL CONCLUDING THE SAME THING. SOME GET FIXED AND SOME DONT. I WAS TOLD BY MY DEALERSHIP TO FILE A COMLAINT, KEEP ON COMPLAINING AND HOPE CHRYSLER WILL HELP. IT IS A SAFETY CONCERN IN DRIVING MY CAR, THERE IS NO SAFETY IN MY CAR RIGHT NOW, NOR IS THERE ANY VALUE TO MY CAR AS EVEN THE DEALERSHIP HAS TOLD ME... THEY CANNOT TAKE IT IN ON TRADE OR ANYTHING ELSE FOR THAT MATTER AS IT IS UNSAFE. HELP!!!! IT APPEARS THAT ONLY THE PEOPLE THAT GET ANY HELP ARE THE ONES THAT GO TO THE PRESS/NEWS ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649366October 23, 2014
WHEELS, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, SUSPENSION
I BEEN HAVING MY CHRYSLER PACIFICA 2004 FOR 7 MONTHS. I HAD TO FIX MY LEFT PASSENGER AXLE, SHOCK, WATER PUMP, RADIATOR, PASSENGER UPPER MOTOR MOUNT, THE TANK FOR THE WATER, FUEL INJECTOR LINE, TWO TUNE UPS, AIR FILTER, FUSES, BRAKE LIGHTS AND TIRES. THING THAT IS BROKE, THE PASSENGER WINDOW ELEVATOR, AND MY AC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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