Chevrolet Suburban Complaints (2021)

185 consumer complaints on file.

#11633161December 30, 2024
FUEL/PROPULSION SYSTEM
The fuel tank strap bolts became loose and fell out, causing the fuel tank to drop. The vehicle has the original fuel tank and to our understanding, it has never been removed. We purchased the vehicle new and are the only owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630671December 14, 2024
POWER TRAIN
Has been in the dealer multiple times for very hard shifting issues. Jerks when shifting gears from stop or in lower speeds. They have tried everything and cannot figure it out. But the techs have felt it when driving as well. It has been doing it for a long time. And it’s a concern when driving, I do not feel safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628218December 2, 2024
ENGINE
My wife was driving the car witb our kids when the check engine light came on and it started struggling and smoking. We got it to autozone to be scanned. The scan showed that it was a misfire on cylinder 3. After a mechanic trying to troubleshoot the problem he found that there was no compression. We towed the vehicle to a Chevrolet dealership where the found that the lifters in 1 bank needs to be replaced. This a known issue and a letter of coverage has been issued. However I'm being told that my vin number is not covered even though it is the exact same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625005November 13, 2024
FUEL/PROPULSION SYSTEM
The fuel pump power control module (p129F, I believe) failed. I was in the carpool line when the engine sputtered then turned off, and would not turn back on. The engine light also came on. I had to walk my children the rest of the way, then got a tow truck. There were no dash light or other indications of a problem ahead of time. My local GM dealership was not able to get to me for multiple days, so I towed the vehicle to an independent mechanic. The mechanic informed me that there was already a recall on this part (Recall number N212332040). I paid for the repair, and when I contacted GM, was told that my VIN was not included in this recall. I would like my VIN added to the recall and other VINs with this same part that were not originally included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624869November 12, 2024
EXTERIOR LIGHTING
The headlamps are defective and unexpectedly break causing them to aim basically straight down towards the pavement making it unsafe to drive at night. In February of this year I took the vehicle to Cox Chevrolet in Bradenton and they said the headlamps would need to be replaced and it would cost several thousand dollars. I rarely need to drive at night and have been taking our son's car since then. There is a chance one broke and I didn't notice at first then the second one but, at this point, it is unsafe to drive the vehicle at night. I have found several posts on online forums where owners of other GM/Chevrolet vehicles with the same headlamps have had the same experience. Some have mentioned that an adjuster pin breaks and is not repairable (which I have confirmed with a service advisor at another Chevrolet dealership). I am [XXX] who drives responsibly (i.e. not going off road in my Suburban) so having an issue like this is of concern as it makes the vehicle suddenly unsafe to drive at night. This is not a defect that is noticeable during the day so anyone purchasing a used vehicle with this problem wouldn't know they essentially don't have headlamps (I can see maybe 10 feet in front of the car) until they get on the road at nighttime. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623927November 7, 2024
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
I was sold a vehicle from a dealership in Green Bay Wisconsin under the impression all safety regulations were met. The day I drove it off the lot, I had issues with the back drivers' door, making wind noise. I had messaged the salesman, he stated it may have been the door seal. Days went by, it wasn't sitting well with me, I made an appointment with a local body shop in. regard's to the door and suspicion of something not right. I brought it to the body shop, they informed me, that the back air bags were deployed and stuffed back into the roof, body work on the left side was done incorrectly and is very unsafe to drive, seat belts where my children sit were finger tightened, frame is held on by a bolt etc. The body shop states that if this vehicle were to be in an accident, it would not sustain impact the way vehicles are designed to do so. The owner of the dealership I had bought from refuses to come to an agreement about this situation. I have all the paperwork and documents from the body shop along with another local dealership near me who I also brought it to look it over as well so the owner could understand that this vehicle should have never been able to be sold on his lot. They also agree that this is super unsafe and should not be driven until it is fixed properly and all safety standards should be met. They believe that it should have been totaled out, it is very obvious that the left side was hit and smashed in. I also asked the owner if he would feel safe for his children to drive in this vehicle and he said, “no” I have many documents/pictures/reports to share once needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621901October 25, 2024
EXTERIOR LIGHTING
The headlight adjuster failed. As a result, the headlight points straight down creating a safety issue at night. I have read online this is a common problem on suburbans and tahoes. This happened on my car around 60k miles and only ~3 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620782October 19, 2024
WHEELS
The 22 inch rims on my vehicle are cast aluminum I'm assuming. I have had several cracks causing me to rapidly loose air on the tires while driving at highway speeds. I have had three cracks in different rims within the last week and have had the rims repaired twice. The vehicle has 75k miles on it. This is a major concern and safety issue. I've never seen that many cracks happen at once. Some say well your hitting potholes but that isn't the case here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620213October 16, 2024
WHEELS
Rims keep cracking on the inside where the tire is sealed. This has happen a total of three times to both front and rear passenger side. Tire pressures are 36psi as recommended by manufacturer. No major pot holes or other road hazards have been hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617185September 30, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 55 MPH, the vehicle shut off unexpectedly and failed to restart. The transmission was in park(P) and failed to shift to neutral(N). The contact stated that several unknown warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline). The vehicle was towed to an independent mechanic, who determined that the failure was due to the fuel pump module. The vehicle was towed to the local dealer, where it was diagnosed that the failure was due to the module and a battery replacement was needed. The dealer jumpstarted the vehicle. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616767September 27, 2024
VISIBILITY/WIPER
Yesterday marked the 2nd time that the front windshield wipers on my 2021 Chevy Suburban (58k miles) randomly stopped working while driving down the highway in a rainstorm. They would not come out of the resting position regardless on what setting they were put to on the wheel switch. They continued to not work for the hour drive back to my house. The last time this happened all fuses, motor, etc were checked and tested good. The wipers started working again a day or so later, using the windshield wiper fluid button to test. This marks the second time my family has been put in a situation driving on the highway in a rainstorm with the wipers randomly stopping to work and having to navigate to safety with extremely limited visibility. This appears to be a fairly common issue with newer GM vehicles with the auto sense technology, found plenty of forums with the same experience. The major concern I have is that when this happens the wipers don’t work at all in any mode. Even trying to run in manual mode rather than auto sense the wipers will not move from the resting position. It leaves a driver with zero way to clear rain and see when this randomly occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608906August 16, 2024
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
Service safety restraint constantly reappears. Taken into dealership 3 times and still has not been fixed. This could cause serious injury or harm and I have 4 children 10 and younger. This has been an on going problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601501July 12, 2024
ELECTRICAL SYSTEM, SEAT BELTS, AIR BAGS
A warning message appeared on my 2021 Chevy Suburban dashboard that says "Service Safety Restraint System". This impacts the airbag control module under the driver seat. After doing some research on my own this is a TSB PIT5759 but it is not covered under a recall, as per my local dealership. I took the vehicle to the Chevy dealership where purchased and was told this is not a recall or warranty part. This is very disappointing as it impacts the airbag controls which in an accident could cause severe injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599249July 5, 2024
SEATS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Seat, mirror, steering column pre-set driver adjustments do not come into proper driving configuration on a regular basis when starting vehicle. This is a dangerous situation when a malfunction does occur. Seat has tendency to squeeze driver torso into steering column and knees into dash. LH mirror inadvertently and unexpectedly tilts down toward the ground and ofter unnoticed. This makes for a dangerous condition where the driver assumes that there is no oncoming rear traffic and it's safe to pull away from a curb from a stopped position. This condition has occurred for over a year and while the vehicle was covered under factory warranty. Numerous trips to Bonner Chevrolet in Kingston service department for remedy have yielded nothing. Bonner Chevrolet walked away from this serious issue and told us there's nothing more they can do and said, sorry. In contact with Chevrolet through Chat messaging, the recommend other surrounding dealers. None are interested at this point. the chat messaging is as useless as Bonner Chevrolet. Meanwhile I'm driving and paying for a useless and dangerous vehicle which no one knows how to repair. This has been an ongoing event since June, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596290June 24, 2024
FUEL/PROPULSION SYSTEM
Started car, noticed check engine light on and rough idle. Car barely would go in reverse to exit parking spot, so I attempted to pull back in. Car would not move forward. Able to switch to neutral and push back into spot. Could have been a very dangerous situation if it had occurred while driving or with my children in tow. Car would not restart at that point. Failed fuel pump @ 50,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594439June 14, 2024
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance system activated and abruptly applied the brakes, dramatically reducing the speed of the vehicle. Later, the contact stated that while driving at an undisclosed speed with the Adaptive Cruise Control activated, the vehicle inadvertently accelerated, requiring the contact to depress the brake pedal to avoid a collision. The vehicle returned to normal functionality, but the failure became a regular occurrence. The Forward Collision Avoidance warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the Forward Collision Avoidance warning light and the Adaptive Cruise Control module. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590234May 22, 2024
ENGINE
my car was hit on the side passenger back door in a parking lot while parked and nobody inside- had it look at by the chevrolet dealer- diagnosis is it needs a new engine??? make this make sense??? super disappointed with this car from the very beginning! will never buy chevrolet again
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11584618April 22, 2024
ENGINE
Same like my other 2 claims for livery vehicles Vehicle started losing RPMs and jerking while clients on board. Excessive fumes from exhausts started Diagnostics- misfire on a cylinder cause by faulty engine lifters. They all start like that. That also caused a cam shaft damage. Repairs paid out of pocket $14,000 for new engine. Incident happened around first week of December 2023. 200,000 miles Forums can tip you that there are many other similar cases with engine lifters issues from GM. Escalades and Suburbans and pick up trucks I will do my best to make other limo drivers from Chicago to submit same report. From my investigation problems occur between 30,000 and 200,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578722March 21, 2024
SERVICE BRAKES
At approximately 43,000 miles driving down the highway and lost power braking followed with a number of dash messages and lights. Took to dealer to discover the ABS Master Cylinder is bad and needs replaced and parts are 2 weeks out to have repaired. It appears after reading online this looks to be a problem with numerous people leaving comments etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569245February 1, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 5 MPH up the driveway, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to restart the vehicle; however, while the vehicle was idling, the engine shut off upon depressing the accelerator pedal. The vehicle was towed to the dealer, where it was determined that the fuel pump power control module had failed and needed to be replaced; however, the part was on a national backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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