Chevrolet Suburban Complaints (2022)

124 consumer complaints on file.

#11595320June 19, 2024
ENGINE
Driving up steep hill [XXX] slight noise lots of smoke no warning lights before complete engine failure did not know if I would get it to side of highway towed to dealer and they confirmed locked up engine there was a lot oil on highway from vehicle lots of smoke from under hood thought it might catch fire from oil dealer confirm locked up engine waiting on more information INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595012June 18, 2024
SEAT BELTS
The contact owns a 2022 Chevrolet Suburban. The contact stated that while the vehicle was parked, the second-row middle seat belt was latched; however, the seat belt failed to lock as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589932May 21, 2024
UNKNOWN OR OTHER
UNKNOWN: Approximately once a week, all of the sound stops in the vehicle including the blinker sound, radio & connected phones. I'm unsure if affects anything else. I have googled this issue and it seems as if other GM vehicle owners have the same issue. There were no warnings or warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588593May 13, 2024
POWER TRAIN
Engine failure at 27k miles on a highway going highway speeds (45-50 MPH). This failure happened on a night when it was 5 degrees and dropping, vehicle full of my family + my parents. Complete engine failure, no way to run heat or move the vehicle at all. Engine failure #2 at 37k miles while driving down a 2 lane road, was able to pull into an apartment complex Complete vehicle infotainment failure, not able to use handsfree device, backup cameras, front and rear safety sensors. Engine failure #3 at 65k miles on a 4 lane highway going 65-70 MPH. Was able to get to a turn lane. Engines have shuddered / lost power steering / electrical many times while going 70+ MPH on 3+ lane highways
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586727May 3, 2024
ENGINE
Check engine warning light appeared on dashboard. When servicing the vehicle at dealership, they found catalytic converter not burning up exhaust gases properly. Need to replace y-pipe, part #86781749. I found NHTSA document N232419720 - Emission Recall Incorrect Catalytic Converter Service Part, that references my car make and model. I am requesting an investigation to have this included in a recall and to have replacement costs reimbursed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586286May 1, 2024
SEAT BELTS
The contact owns a 2022 Chevrolet Suburban. The contact stated that the rear driver’s side seat belt failed to enter the locking mechanism. The vehicle was taken to a local dealer where it was diagnosed but not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584540April 22, 2024
ENGINE
The contact owns a 2022 Chevrolet Suburban. The contact stated while driving at approximately 70 MPH, the vehicle began to shake, fumes came out from the exhaust, and the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with an engine lifter failure. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575296March 4, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2022 Chevrolet Suburban. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The message to restart the vehicle was displayed. The contact stated that the failure had occurred while the Auto START/STOP feature was enabled and disabled. The failure forced the contact's wife to shift into park or neutral before the vehicle would restart. The failure occurred several times while the contact's wife was driving the vehicle several times and stopping at the red light when the vehicle stalled. The contact stated that the vehicle had been taken to a dealer previously and the failure was not duplicated. The contact stated that the failure occurred intermittently. The vehicle was taken to a second dealer, but the failure could not be duplicated. The vehicle was not repaired. The contact was informed that unless the failure was recognized, the vehicle could not be diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571524February 12, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560689December 18, 2023
POWER TRAIN
Vehicle became disabled and will not start due to failed fuel pump control module. This could be very dangerous if this would have happened in traffic; or, if vehicle occupants became stranded in an unsafe area. Vehicle must be towed to dealership to affect repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554856November 13, 2023
ENGINE
at some point,we noticed that every time we crank it up, the engine would sounding weird, like it was low on engine oil, we checked the engine oil, and it was no less then 2 quarts low, that was realy weird, because we change the oil as needed and we definitly make sure that we add the amount recomended by GM, also this past weekend, it was rainy, we were out doing some shopping and on the way back home the windshield wipers stoped working, we could not take the vehicle out for the rest of the weekend until it stopped raining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552643October 30, 2023
UNKNOWN OR OTHER
Had an issue where the left/right turn signals stopped functioning. This occurred while in-use while waiting to make a turn. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552641October 30, 2023
UNKNOWN OR OTHER
Had an issue where the main front digital cluster went black upon a start-up and drive. No speedometer, engine status, gear status or anything. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529802June 30, 2023
BACK OVER PREVENTION: WARNINGS
My vehicle was sold as EQUIPPED W/ FRONT/REAR PARK ASSIST; INCLUDES LATER RETROFIT printed on the window sticker . I took delivery nearly 2 years ago and this safety retrofit has still not been completed . I have reached out to GM customer service who provides vague excuses and no further information for repair. I see new GM vehicles just like mine on the lot with these systems installed and working . Isn’t this a serious concern that 2 years later these vehicles have still not been retrofitted ? Are there other concerned customers ? Is there an investigation underway looking for explanations from GM . What more can I do as a consumer to make sure no children are ran over by cars missing these sensors ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529216June 27, 2023
ELECTRICAL SYSTEM
It was diagnosed as the Telecommunication Module, this part malfunctioned causing issues with audio in the vehicle. The audio would at times play normal, at times go completely out losing all sound to turn signals, hazard signals, and safety sensor audios inside the vehicle. It would additionally lose communication between the key fob and the unit causing warnings during driving and non-start issues. With that said, the lose of audio when expecting safety sensor sounds, or sudden audio on complete full volume with the only resolution being to shut the car off is a safety issue. The vehicle had to be pulled over on the travel portion of the highway to resolve the sound issues on multiple occasions. Software updates, radio head change didn’t matter, until it was diagnosed as the module described above. Occurrences were completely random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524772June 1, 2023
STEERING
the steering wheel heater turned on unexpectedly (it was 70 degrees outside) when I started the car this morning. The wheel was hot to the touch. To turn it off I had to turn it on and then off again. I am worried it may have a short or be a fire hazard if it is on all the time or without being turned on by a sensor or the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520667May 5, 2023
SEATS
This is the second Chevrolet Suburban we have owned. In both cars, the middle seat of the 2nd and 3rd row bench seats are missing a head rest. This could result in a severe neck injury to the passenger in a car accident. How is Chevrolet allowed to roll out these cars from the factory with this obvious safety defect?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11517247April 15, 2023
BACK OVER PREVENTION: WARNINGS
When the vehicle was ordered I paid an extra amount for "driver safety alert package" to include rear and front parking sensors. It's a big car and these are quite important for safe operations. Upon car delivery in 3/2022, I got a note saying the chip operating the driver assist is missing and will be provided later. The dealer promised to install it within a quarter. More than a year went buy, and the service department recently told me that GM would not make the chip available, even tough new cars are now being delivered with the same chip. As GM or the dealer would not respond to my request, I'm filing this complaint, hoping you can get them to finally provide the missing chip and to allow safe operation of the vehicle as ordered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511738March 14, 2023
ENGINE, AIR BAGS
2022 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO ENGINE STALLING, ILLUMINATED AIR BAG LIGHT AND LOUD RATTLING SOUND COMING FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510032March 3, 2023
AIR BAGS, SEAT BELTS
The contact owned a 2022 Chevrolet Suburban. The contact stated while his wife was driving at approximately 30 MPH she crashed into another vehicle striking the driver's side door of the other vehicle, which then crashed into another vehicle in the rear having been redirected from the force of the impact. The vehicle had been moved in the same direction that the wife's vehicle was traveling. The vehicle that the wife had crashed into had run a stop sign. The contact stated that all the front air bags deployed, however, the wife told him that the passenger side air bag had begun to emit smoke after deploying and then a fire started. The contact stated that the vehicle had stopped after the impact and that his wife was having difficulty unbuckling her seat belt. The wife had stated that OnStar had contacted her the moment following the crash, she told OnStar that she was having trouble unbuckling and that the vehicle was on fire. OnStar released her seat belt. The police, ambulance, and fire department were on the scene. There were no injuries, however, the contact's vehicle was fully engulfed in flames and exploded. The contact stated that the fire department extinguished the fire with water. The police wrote a report. The other two vehicles drove away from the scene, and the contact's vehicle was towed to a police impound lot. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0

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