Chevrolet Suburban Complaints (2000)

356 consumer complaints on file.

#8010325May 22, 2002
SEAT BELTS:FRONT:ANCHORAGE
CHILD SAFETY SEAT DOES NOT FIT SECURELY DUE TO SEAT BELT IN REAR MIDDLE SEAT BEING TOO LONG. DEALER CONTACTED. PLEASE ADD VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008746April 29, 2002
TIRES:TREAD/BELT
WHILE TRAVELING ON HIGHWAY AND WITHOUT PRIOR WARNING DRIVER'S SIDE TIRE EXPERIENCED TREAD SEPARATION. FIRESTONE, 16INCH.*AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007373April 11, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
INTERMITTENTLY BRAKE PEDAL FAILS. BRAKE PEDAL DIDN'T RESPOND WHEN APPLIED TO SLOW DOWN OR BRAKING. VEHICLE WAS GOING 25-35MPH. DEALER WAS NOTIFIED, AND DIAGNOSTIC READING COULDN'T DETERMINE THE CAUSE. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564977April 8, 2002
TIRES:TREAD/BELT
CONSUMER STATED WHILE DRIVING, THE LEFT REAR TIRE EXPERIENCED TREAD SEPARATION.(FIRESTONE WILDERNESS LE P265/70R16).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759667March 22, 2002
TIRES:TREAD/BELT
TIRE FAILED SUDDENLY AND WITHOUT WARNING. TREAD SEPARATED VIOLENTLY BREAKING OUT INTERNAL WHEEL WELL COMPONENT AND ADJACENT WINDOW WASH LINE. LOCATION WAS IH35 SOUTH OF SAN ANTONIO. LEVEL, SMOOTH ROAD SURFACE. TIME - 9:00 PM TEMPERATURE - 70 F. *AK (DOT NUMBER: MEXICO TIRESIZE: P265/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759236March 11, 2002
TIRES:TREAD/BELT
THE TREAD ON THE LEFT REAR TIRE SEPARATED WITHOUT WARNING, RESULTING IN IMMEDIATE TIRE FAILURE. I WAS TRAVELING AT SEVENTY MILES PER HOUR ON A FLAT SECTION OF IH 35 SOUTH OF SAN ANTONIO. TEMPERATURE WAS APPROXIMATELY 55 DEGREES F. TIME WAS APPROXIMATELY 9:00 PM. THE TIRE LITERALLY CAME APART WITH FLYING PIECES BREAKING OUT THE PLASTIC INTERNAL WHEEL WELL ASSEMBLY AND REAR WINDOW WASH HOSE LINES. ON 3/12/02 THE DEALER SERVICE CENTER WILL CHECK FOR ANY ADDITIONAL DAMAGE. THE VEHICLE REMAINED RELATIVELY STABLE BUT DID CROSS OVER THE ADJACENT LANE AND ON TO THE ROAD SHOULDER. I HAVE TAKEN PHOTOGRAPHS OF ( AND WILL RETAIN) THE TIRE. WHEN TROUBLE WITH FIRESTONE WILDERNESS TIRES WAS INTIALLY MADE PUBLIC I CONTACTED THE CHEVROLET DEALER AND WAS ASSURED THAT THE PROBLEM TIRES WERE A DIFFERENT TYPE. WHEN I REPORTED THE SUBJECT INCIDENT TO THE DEALER HE SUGGESTED THAT I CONTACT THE AREA GMC SERVICE CENTER (1 800 222 1020). AFTER REVIEWING THE PROBLEM WITH THE GMC REPRESENTIVE I WAS INFORMED THAT "TO HER PERSONAL KNOWLEDGE" I WAS THE FIRST TO HAVE THIS PROBLEM. I THEN ASKED IF SOMEONE CALLS IN AT SOME FUTURE TIME AND ASKS IF THERE HAS BEEN ANY TROUBLE WITH THIS TIRE WOULD THEY BE TOLD THAT AT LEAST ONE PERSON HAS HAD TROUBLE. I WAS TOLD THAT GMC'S INFORMATION SYSTEM THAT SHE USES DID NOT HAVE THE CAPABILLITY TO DISTRIBUTE THIS INFORMATION IN A COMPREHENSIVE MANNER. SHE DID ASSURE ME THAT THE DESIGN ENGINEERS WOULD BE MADE AWARE. I WAS ALSO TOLD THAT I PROBABLY WOULD NOT HEAR FROM GMC AGAIN ABOUT THIS MATTER. I INFORMED THE REPRESENTIVE THAT I WANTED SOME ASSURANCE THAT THE INFORMATION ABOUT THIS POTENTIALLY DANGEROUS PROBLEM WITH THIS TIRE BE, AT THE LEAST, MADE AVAILABLE TO THE NEXT PERSON THAT INQUIRES ABOUT THIS MODEL OF FIRESTONE TIRE. SHE SUGGESTED THAT I CALL FIRESTONE (1 800 356 4644). THIS REP., IN TURN, ASSURED ME THAT "TO HER KNOWLEDGE" THERE HAVE BEEN NO PROBLEMS WITH THIS MODEL TIRE, ETC, ETC.*AK (DOT NUMBER: MEXICO TIRESIZE: P265/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004601February 26, 2002
AIR BAGS:SIDE/WINDOW
WHILE DRIVING ABOUT ANY MPH IN COLD WHEATHER AIR BAG LIGHT WILL COME ON. HAD TAKEN VEHICLE TO DEALER, AND THEY FOUND OUT THAT DRIVER'S SIDE SENSOR WAS DEFECTIVE, WICH WAS REPAIRED. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004604February 26, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING ON A BUMPY ROAD WOULD APPLY THE BRAKES, BUT THEY WOULD NOT ACTIVATE. DEALER WAS CONTACTED. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004605February 26, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
REAR HEATER, SECOND ONE FROM BACK, FAILED TO OPERATE. HAD TAKEN VEHICLE TO DEALER FOR REPAIRS TWICE. PLEASE PROVIDE MORE INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564278February 14, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PLACED IN PARK, HOWEVER WHILE CONSUMER WAS STEPPING OUT, THE VEHICLE BEGAN TO MOVE DOWN THE GRADE, DAMAGING ONE VEHICLE AND THEN COMING TO A STOP AGAINST A SECOND VEHICLE, GENERAL MOTORS SENT OUT AN ENGINEER TO EXAMINE VEHICLE AND CONCLUDED THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT THEY WERE NOT AT FAULT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757889February 6, 2002
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
INTERMEDIATE STEERING SHAFT WAS REPLACED BEFORE IT FAILED DUE TO NOISE HEARD WHILE OPERATING THE VEHICLE. DEALER REPORTED TO ME THAT THEY HAD REPLACED SEVERAL OTHERS UNDER SIMILAR CIRCUMSTANCES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002317January 16, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SEAT BELTS:FRONT:ANCHORAGE
WHILE DRIVING, BRAKES COMPLETELY FAILED, RESULTING IN AN ACCIDENT. THERE WERE NO VEHICLE WARNINGS. CAUSE UNKNOWN. *AK SEAT BELTS DID NOT RESTRAIN IN ACCIDENT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8002321January 16, 2002
AIR BAGS:FRONTAL, SEAT BELTS
WHILE DRIVING AT 25 MPH AN ACCIDENT OCCURRED, AND SEATBELT DID NOT TIGHTEN/ AIRBAG DID NOT DEPLOY. . PLEASE PROVIDE ANY FURTHER INFORMATION, AND IDENTIFICATION NUMBER.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#756079December 27, 2001
STEERING:GEAR BOX:SHAFT SECTOR
DEALER RECENTLY REPLACE PART (WITH NO CHARGE) BUT DID NOT PERFORM A FRONT END ALIGNMENT TO ENSURE VEHICLE IS SAFE. NEW PART (9PER THE LIMITED WARRANTY) IS GOOD FOR 12 MONTHS AFTER SALE OR REPLACEMENT. STEERING SHAFTS SHOULD BE DESIGNED FOR LIFE VS FAILING AFTER 18 MONTHS. UNSURE OF OTHER 2000 SUBURBAN'S BUT, THIS WAS A CRITICAL PART OF THE VEHICLE AND IF NOT FIXED SURELY WOULD HAVE CAUSED AND ACCIDENT..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755997December 24, 2001
SUSPENSION:FRONT:CONTROL ARM
NOISE IN FRONT END LED TO INSPECTION-FOUND RIGHT FRONT CONTROL ARM LINK MISSING.. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899427November 26, 2001
TIRES, TIRES:SIDEWALL
P265/70R16, DOT UNKNOWN, ORIGINAL EQUIPMENT ON A 2000, CHEVROLET, SUBURBAN WITH 4000 MILES. WHILE DRIVING 15-20 MPH REAR LEFT TIRE EXPLODED, NO INJURIES.*AK FIRESTONE WILDERNESS AT TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754820November 23, 2001
PARKING BRAKE:CONVENTIONAL
PARKING BRAKE DOES NOT WORK AT ALL. WHEN TRUCK WAS NEW, IT WAS WEAK AT BEST, NOW IT WILL NOT FUNCTION AT ALL. TAKEN TO DEALER WHO AGREED IT DID NOT WORK AT ALL. VEHICLE OUT OF WARRANTY AND INSISTS I MUST PAY $180+ FOR REPAIR/ADJUSTMENT...EVEN THOUGH IT IS A "KNOWN PROBLEM" (IN THEIR WORDS). THEY STATED EVEN UNDER WARRANTY IT WOULD HAVE ONLY BEEN COVERED FOR 12,000 MILES SINCE IT IS AN "ADJUSTMENT" EVEN THOUGH THEY TOLD ME THERE WAS NO ADJUSTMENT FOR IT AND THE ENTIRE REAR BRAKE ASSEMBLY HAS TO BE REMOVED TO REPAIR PROBLEM. VEHICLE IS A 4X4 WITH NEUTRAL TRANSFER CASE CAPABILITY AND I FEEL THE PARKING BRAKE IS ESSENTIAL FOR SAFE OPERATION OF THIS FEATURE. IT IS OBVIOUS THIS IS A KNOWN DEFECT YET I AM REQUIRED TO PAY FOR THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754304November 9, 2001
TIRES
WHILE DRIVING WITH MY 3 CHILDREN AND PREAGNANT WIFE WE EXPERIENCED A TOTAL FAILURE OF THE LEFT REAR TIRE. I WAS TRAVELING ABOUT 80MPH, I HEARD A REPEATING THUD WHICH SOUNDED LIKE THE THUD PRODUCED WHEN DRIVING OVER EXPANSION JOINTS, HOWEVER, I NOTICED IT WAS LOUDER THAN TYPICAL AND DIDN'T COINCIDE WITH EXPENATION JOINT TIMING. I TOOK MY FOOT OFF THE GAS AND BEGAN TO SLOW DOWN BY COASTING. ALL THIS TRANSPIRED IN ABOUT 4 TO 10 SECONDS. THEN BANG, WE HEAR A LOUD NOISE, AND OUR VEHICLE REAR DROPS. I LOOKED BEHIND ME AND I SEE TREAD AND PEICES OF TIRE FLYING EVERYWHERE. I COASTED FOR A FEW SECONDS, NOT WANTING TO UPSET THE BALANCE OF THE VEHICLE AND THEN GENTLY APPLIED THE BRAKES. WE STOPPED. THE ONLY THING LEFT ON THE RIM WERE THE TWO SIDE WALLS. THERE WASN'T ANY TREAD LEFT. I HAVE SINCE RETRIVED THE TREAD. THE TREAD IS SEPARATED FROM THE CARCUS OF THE TIRE. I ASSUME THIS IS THE REPEATING THUD SOUND I HEARD. THEN THE TIRE CARCUS AND TREAD RIPPED COMPLETELY FROM THE SIDE WALLS. MY RIM IS SCRATCHED AND DENTED. GM SAYS THIS COST $480. TIRE IS OBVIOUSLY GONE. ABOUT 2,000 MILES EARLIER I HAD FIRESTONE, CHECK, AND ROTATE TIRES ON THE VEHICLE AND AFTER THE INCIDENT I CHECKED THE OTHER TIRES AND TIRE PRESSURES WHERE 35PSI +OR - 2PSI. UPON EXAMINATION OF THE TREAD THAT CAME OFF TIRE IT CAN BE SEEN THAT THERE IS A PUNCTURE WHICH LOOKS LIKE A NAIL OR SCREW PENETRATED THE TIRE. MY GM DEALERSHIP IS SAYING THAT THIS CAUSED THE TIRE PRESSUE TO GO DOWN AND I DROVE ON IT SO IT GOT HOT AND THIS CAUSED THE FAULURE. I BELIEVE THAT THE TIRE MAY HAVE LOST SOME PRESSURE, BUT I THINK IT WAS PROBABLY A SLOW LEAK. MY WIFE AND I DIDN'T NOTICE A LOW TIRE BY THE WAY THE VEHICLE WAS HANDLING. IT IS MY BELIEF THAT THE LOW PRESSURE MAY HAVE PRECIPITATED THE TIRE FAILURE, BUT THE TIRE WAS DEFECTIVE BECAUSE IT SHOULDN'T HAVE FAILED SO CATASTOPHICALLY WITH ONLY A MINOR TIRE PRESSURE LOSS. IF THE TIRE WOULD HAVE BEEN ALMOST FLAT, THEN WE WOULD NOT HAVE FELT THE VEHICLE DROP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898825November 6, 2001
TIRES:TREAD/BELT
FIRESTONE, WILDERNESS LE, P265/70R16, DOT V672WL11200, ORIGINAL EQUIPMENT ON A 2000, CHEVROLET, SUBURBAN WITH 22000 MILES. WHILE DRIVING 65 MPH REAR PASSENGERS TIRE EXPERIENCED TREAD SEPARATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754085November 4, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CAR WAS TRAVELING AT 65 MPH CAR SHUT DOWN BECAUSE OF FUEL PUMP FUSE AND MODULE FAILED THIS CAUSED THE BRAKES AND STEERING TO FAIL NOT GOOD AT 65 MPH!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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