Chevrolet Suburban Complaints (1997)

431 consumer complaints on file.

#733285October 3, 2000
TIRES
WHILE ON VACATION HAD TWO TIRES BLOW OUT ON I75 JUST SOUTH OF ATLANTA. HAD TO PURCHASE NEW TIRES FROM THE FIRESTONE DEALER ON THE SOUTH SIDE OF ATLANTA. THEY SAID THIS TIRE WAS NOT IN THE RECALL LIST BUT IT CAME APART JUST LIKE THE OTHERS. IT WAS A VERY, VERY SCARY EXPERIENCE THE TIRES THAT BLEW OUT WERE PURCHASED AT THE FIRESTONE DEALER ON US41 IN FORT MYERS, FL. WHICH IS MY HOME.*AK (TIRESIZE: 245/75R/16)( DOT NUMBER: TIRE SIZE: 245/75R/16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733335October 3, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
STEERING SUDDENLY JERKED TOWARD THE DIRECTION OF PRESSURE ON THE STEERING WHEEL. THIS SHOULD BE A RECALL EMERGENCY BEFORE IT TURNS INTO CAUSING FATALITIES LIKE THE TIRE SITUATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733379October 3, 2000
TIRES:TREAD/BELT
LEFT FRONT TIRE BELT SEPARATED AT 65MPH, VEHICLE STOPED, TIRE REPLACED AND UPON EXAMENING REMAINING TIRES, RIGHT FRONT TIRE SHOWED SIGNS OF BELT SEPERATING. CONSULTED FIRESTONE DEALER IN HOUMA, AND WAS TOLD THE SEPERATION WAS CAUSED BY ROAD HAZARDS. REPLACED BOTH FRONT TIRES ON 21/MAY/2000 WITH ANOTHER BRAND. THERE ARE 2 REMAINING TIRES ON VEHICLE WHICH WILL BE REPLACED THIS MONTH.*AK (DOT NUMBER: VN11B1A TIRESIZE: LT24575R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733203October 2, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
STEERING TENSION CHANGES DRASTICALLY CAUSING OVERSTEERING, STEERING ALSO LOCKS UP WHEN APPLYING BRAKES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733217October 2, 2000
TIRES
TIRE ON HAZARDOUS MATERIALS RESPONSE VEHICLE - U.S. GOVERNMENT OWNED TAG NO. I258844; TIRE IS IN EVIDENCE LOCKER; TREAD SEPARATED FROM TIRE AT HIGHWAY CRUISING SPEED OF 65 MPH - SPEED SET BY CRUISE CONTROL; TREAD WRAPPED AROUND WHEEL AXEL, BUT DID NOT GO FLAT; LEFT REAR TIRE ALSO REPLACED AFTER INSPECTION AT TIRE SHOP; ALL TIRES HAD BEEN REGULARLY CHECKED AND WERE PROPERLY INFLATED. *AK (DOT NUMBER: UNKNOWN TIRESIZE: LT245/75R1)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732844September 29, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
ERRATIC POWER STEERING ASSIST WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732205September 22, 2000
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING ON A FLAT, EVEN ROAD AT ABOUT 45 MPH, THE STEERING RESISTANCE JUST DISAPPEARED FOR A FEW SECONDS. THIS WAS FRIGHTENING BECAUSE THERE WAS ABSOLUTELY NO CONTROL OF THE STEERING FOR THOSE FEW SECONDS AND I DRIFTED A LITTLE INTO THE OTHER LANE. MY HUSBAND AND I EXPERIENCED THIS SAME PROBLEM INTERMITTENTLY OVER THE NEXT DAY AND ALMOST EXCLUSIVELY WHEN TURNING TO THE RIGHT. WE WERE TEST DRIVING THE CAR AND BROUGHT THE PROBLEM UP TO THE CHEVY DEALER ON RETURN. THEY WOULD NOT FIX IT BUT AGREED TO LOWER THE PURCHASE PRICE BY THE ESTIMATED REPAIR COST. WE HAD IT FIXED THE NEXT DAY AT THE SAME CHEVY PLACE (I FELT IT WAS UNSAFE TO DRIVE IN THAT CONDITION). THEY REPLACED THE SPEED SENSOR AND CHARGED US $260. THE REPAIR APPEARS TO HAVE SOLVED THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871028September 20, 2000
STEERING
WHILE TRAVELING AND WITHOUT ANY INDICATION VEHICLE WOULD TRAVEL FROM LEFT OR RIGHT WITHOUT STEERING WHEEL BEING TURNED, SENSOR WAS GONE. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731612September 16, 2000
TIRES
THE TREAD SEPERATED FORM THE TIRE( DOT NUMBER: TIRE SIZE: LT26575R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731055September 11, 2000
SUSPENSION, TIRES
STEERING WHEEL SOMETIMES JERKS OUT OF MY HANDS AS IF I'VE HIT A PATCH OF ICE. ALSO FEEL THE TRUCK BOUNCING WHILE DRIVING AS IF THERE IS A BUBBLE IN THE RIGHT FRONT TIRE. TOOK THE TRUCK TO THE DEALER ABOUT 7 TIMES WITH NOT RESOLUTION. HAD THE TRUCK CHECKED AT GOODYEAR DEALER 6 MONTHS AFTER PURCHASE. GOODYEAR SAID THE THE TIRES WERE DEFECTIVE. SAID THEY WERE CUPPED OR CHOPPED. I PAID $700 DOLLARS TO REPLACE TIRES AFTER DEALER REFUSED TO DO SO, BUT STILL EXPERIENCE BOUNCING SENSATION AT 60-70 MPH. NOTICED BOTH PROBLEMS THE DAY I BOUGHT THE TRUCK.*AK( DOT NUMBER: TIRE SIZE: 245/75R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730710September 7, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730049September 4, 2000
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
BATTERY ACID LEAK FROM POS. TERMINAL RESULTING IN CORRODED WIRES AND BRAKE LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730127September 4, 2000
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
BATTERY ACID LEAK 1997 SUBURBAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729978September 2, 2000
TIRES
SHAKING, VIBRATIONS, AT VARIOUS SPEEDS.( DOT NUMBER: VN11BAB TIRE SIZE: LT24575R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729850September 1, 2000
TIRES
WHILE TRAVELING LESS THAN 5 MPH IN A "ROLLING BACKUP" THE RIGHT REAR TIRE ON OUR SUBURBAN LITERALLY EXPLODED. I PULLED OFF THE SIDE OF THE ROAD IMMEDIATELY, AND FOUND A VERY LARGE HOLE IN THE SIDEWALL OF THE TIRE. THERE WERE NO FOREIGN OBJECTS IN THE ROAD, AND NO INDICATION OF ANY KIND OF PUNCTURE TO THE TIRE. THE SIDEWALL OF THE TIRE BLEW OUTWARD, AND LEFT A HOLE APPROXIMATELY 4" WIDE BY 7 INCHES LONG. THE VEHICLE WAS LESS THAN TWO MONTHS OLD, AND HAD APPROXMATELY 1200 MILES ON IT. I HAD THE VEHICLE IN FOR ITS FIRST OIL CHANGE 3 DAYS EARLIER, AND AMONG OTHER THINGS HAD THE TIRE PRESSURE CHECKED. I CONTACTED A LOCAL FIRESTONE DEALER ABOUT REPLACING THE TIRE, AND WAS TOLD THAT THEY COULD NOT REPLACE THE TIRE WITH AN EXACT MATCH, SINCE THAT PARTICULAR LINE OF TIRES (STEELTEX AT) WAS A TIRE MADE EXCLUSIVELY FOR GM TRUCKS AS ORIGINAL EQUIPMENT. I CONTACTED THE GM DEALER (GILCHRIST CHEVROLET IN TACOMA WA) AND THEY REPLACED THE TIRE AT NO CHARGE. WITH THE RECENT REVELATIONS ABOUT FIRESTONE TIRE DEFECTS, I AM CONCERNED ABOUT THE FIRESTONE TIRES ON MY SUBURBAN. THE "STEELTEX AT" SERIES HAS NOT BEEN MENTIONED IN ANY OF THE NEWS REPORTS, BUT I KNOW OF ONE OTHER PERSON WHO HAS HAD SIMILAR PROBLEMS WITH THE FIRESTONE STEELTEX TIRES ON HIS GM TRUCK.( DOT NUMBER: TIRE SIZE: P265R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869033August 29, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHEN MAKING A RIGHT TURN THERE IS SOME OVERSTEERING DUE TO A BAD POWER STEERING: HYDROBOOST UNIT. THE DEALER HAS BEEN CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729317August 28, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
AT SPEEDS ABOVE 30 MPH THE STEERING BECOMES UNSTABLE/LOOSE ESPECIALLY IN TURNS WHEN THE VEHICLE JERKS SUDDENLY IN THE SAME DIRECTION AS THE TURN. THE VEHICLE ALSO WANDERS AT HIGHWAY SPEEDS AND CAUSES OVERSTEERING WHEN CHANGING LANES. THIS IS A VERY UNSAFE SITUATION WHEN TOWING CAUSING THE TRAILER TO SWERVE BACK AND FOURTH. I BOUGHT AN EXTENDED WARRANTY ON THIS VEHICLE AND I AM PLANNING ON TAKING IT IN TO THE DEALERSHIP WHERE I BOUGHT IT TO HAVE IT CHECKED/REPAIRED BUT BASED ON THE NUMBER OF COMPLAINTS I HAVE READ ABOUT THIS PROBLEM I BELIEVE THIS SHOULD BE ADDRESSED BY THE MANUFACTURER BECAUSE IT IS A DEFINITE SAFETY HAZARD. I HAVE OWNED THREE GM TRUCKS (1989,1993 AND 1996) AND NONE HAS FELT AS UNSTABLE OR AS DANGEROUS AS THIS SUBURBAN. IF THE DEALER IS UNABLE TO CORRECT THE PROBLEM UNDER MY EXTENDED WARRANTY DO I HAVE ANY OTHER RECOURSE TO CORRECT THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868893August 28, 2000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE TRAVELING VEHICLE STALLED . DEALER CHECKED AND NOTICED FUEL PUMP NEEDED TO BE REPLACED. PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868581August 24, 2000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
POTENTIAL FOR FUEL TANK TO EXPLODE. FUEL PUMP CONNECTED OVERHEATED, AND THE GREY WIRE MELTED. THIS WAS CAUSED BY CONNECTOR TO FUEL PUMP WHICH WAS TOO SMALL. DEALERSHIP WAS AWARE OF THE POTENTIAL PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868346August 22, 2000
TIRES:TREAD/BELT
PE00020, STEEL TEX AT WHICH WERE ORGINIALS ON THE 1997 CHEVROLET SUBARBAN, TIRE SIZE LT24575R16, DRIVER ON AUG 20, 1998 AT 9,000 MILES AND PASSENGER TIRE ON JUN, 1999 AT 19,980 MILES; THERE WAS A LONG CRACK DOWN THE MIDDLE OF THE TIRE WHICH SEEMED THAT TIRE WAS SEPARATING. PLEASE PROVIDE FURTHER INFORMATION.*AK FIRESTONE AT 245/75/R16 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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