Chevrolet Impala Complaints (2012)

258 consumer complaints on file.

#10860741April 21, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT TURNED OFF AND ON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SDM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 85,500. UPDATED 06/21/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854583April 9, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
WHEN I PURCHASED THIS VEHICLE I HAD A 42 MONTH WARRANTY. SEVERAL MONTHS AFTER MY PURCHASE I NOTICED THAT THE TIRES (ALL 4) WERE DRY ROTTING. SEVERAL MONTHS AFTER THAT THE PASSENGER SIDE HEAD LIGHT WAS FOGGING TO THE POINT IT WAS DIMMING THE HEAD LIGHT. I TOOK THE VEHICLE BACK TO WHERE I PURCHASED THIS AND THE NAME OF THE CHEVROLET DEALER WAS TOM BANNEN AND NOW SERRA CHEVROLET. I COMPLAINED TO GENERAL MOTORS IN MICHIGAN AND THEY TOLD ME TO TAKE THIS BACK TO THE DEALERSHIP. THE CAR WAS TO BE SEEN BY THE SERVICE MANAGER WHICH I DID AND WAS TURNED DOWN AGAIN FOR REPAIRS EVEN WHILE THE CAR WAS STILL UNDER WARRANTY. I THEN FILED A COMPLAINT WITH BBB AND AFTER SEVERAL ATTEMPTS TO RESOLVE THESE ISSUES THE JERK AT SERRA CHEVROLET SAID THAT SERRA CHEVROLET WOULD NOT HONOR ANY WARRANTY THAT WAS GIVEN TO ME BY THE PREVIOUS OWNER, TOM BANNEN. I THINK THAT SERRA CHEVROLET IN MADISON, TN. HAS AND WILL RIP OFF OTHER BUYERS WHO HAD THE WARRANTIES FROM TOM BANNEN. I WILL NEVER PURCHASE ANOTHER GENERAL MOTORS PRODUCT AND TELL ALL MY RELATIVES AND MANY FRIENDS NOT TO BUY FROM THIS RIP OFF ARTIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854132April 7, 2016
SERVICE BRAKES, WHEELS:HUB
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING AT VARIOUS SPEEDS AND MAKING A LEFT TURN, THE VEHICLE WOULD INDEPENDENTLY SWITCH TO TRACTION CONTROL MODE. IN ADDITION, AN ABNORMAL SOUND WAS COMING FROM THE BRAKES OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS WIRING HARNESS AND THE WHEEL HUB WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853511April 5, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING AT ANY SPEED, THE SERVICE STABILITRAC, SERVICE BRAKE ASSIST, TRACTION CONTROL, AND ABS WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HUB ASSEMBLY AND SPEED SENSOR CIRCUIT WIRE HARNESS WERE REPAIRED; HOWEVER, THE FAILURE RECURRED CONSTANTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853092April 2, 2016
POWER TRAIN
WHEN BACKING OUT OF PARKING SPACE TURNING RIGHT AND THEN TURNING LEFT, IT SOUNDS LIKE GRINDING METAL AND THE CAR STARTS JERKING UNTIL THE WHEELS ARE TURNED STRAIGHT AND THEN IT'S OK AGAIN IT IS REALLY LOUD. I TOOK IT TO THE DEALER BUT IT WOULDN'T DO IT FOR THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850781March 21, 2016
ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING 50 MPH, THE VEHICLE JERKED. IN ADDITION, THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849971March 16, 2016
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE STEERING WHEEL. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837671February 23, 2016
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT FUEL INJECTORS 1, 3, AND 5 MALFUNCTIONED AND FUEL TRAVELED STRAIGHT THROUGH THE EXHAUST SYSTEM. THE CONTACT NOTICED A FUEL ODOR COMING FROM THE REAR EXHAUST. THE DEALER DIAGNOSED THAT INJECTOR PORTS 1, 3, AND 5 NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED NOT TO DRIVE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,168.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824236February 4, 2016
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION:FRONT:HUB, SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE ATTEMPTING TO ACCELERATE. THE STABILITRAK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT WHEEL BEARING AND HUB ASSEMBLY CAUSED THE FAILURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817308January 1, 2016
UNKNOWN OR OTHER
WHEN A WINDOW IS ROLLED DOWN IN THE VEHICLE THERE IS A HORRIBLE VIBRATION INSIDE OF THE CAR THAT ACTUALLY CAUSES A HEADACHE. EVEN IF WE ROLL DOWN TWO IT DOESN'T HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817268December 31, 2015
UNKNOWN OR OTHER
I TOOK MY VEHICLE IN FOR SERVICE TO A RECALL FOR THE IGNITION, WHILE THERE THEY DISCOVERED OIL LEAKING FROM OIL PAN GASKET, THEY FOUND PROBLEMS WITH THE EMISSION. I TOOK IT HOME AND WHEN I STARTED IT IT WAS ACCELERATED, I TOOK IT BACK AND DEALER CLAIMED IT WAS NOT PART OF THE WORK THEY DID. THEY CHARGED ME 428.00 TO REPAIR. THE NEXT DAY I DROVE THE CAR THE IDLE WAS AT 3 WHEN I STARTED IT, TOOK IT BACK TO THE DEALER, THEY CLAIM THEY RESET THE IDLE, BUT THE IDLE REMAINS AT 1.5 WHEN IM DRIVING, AND FEELS ACCELERATED. THIS ALL BEGAN WHEN THEY REPAIRED A PROBLEM UNDER GUARANTEE. CAR HAS 103,000.00 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808406December 4, 2015
ELECTRONIC STABILITY CONTROL (ESC)
I PURCHASED THE VEHICLE BRAND NEW IN APRIL OF 2012. I REPORTED THE ISSUE IN JANUARY 2015. WHEN I START MY VEHICLE, ESPECIALLY FROM A COLD START, I PROCEED TO REVERSE OUT OF A PARKING SPOT AND AS I TURN THE STEERING WHEEL TO THE LEFT. THE TRACTION CONTROL LIGHT ILLUMINATES. AS I STOP THE VEHICLE, I PUT IT IN DRIVE AND WHILE TURNING THE STEERING WHEEL TOWARD THE LEFT AS I PROCEED TO MOVE. THE TRACTION CONTROL LIGHT COMES ON A SECOND TIME BUT THE ABS LOCKS THE LEFT WHEEL (NO ABS LIGHT). I HEAR A METAL GRINDING FOR LESS THAN 3 SECONDS AND THEN IT RELEASES. IT HAPPENS IN ALL WEATHER CONDITIONS BUT THIS ISSUE IS EXTREMELY DANGEROUS, ESPECIALLY IF IT HAPPENS ON THE HIGHWAY. I BROUGHT THE VEHICLE TO THE DEALERSHIP MULTIPLE TIMES AND THEY ARE COMPLETELY CLUELESS ON HOW TO FIX THE ISSUE. I BELIEVE CHEVY IS AWARE OF THE ISSUE AND WON'T ISSUE A RECALL BECAUSE IT AFFECTS MILLIONS OF IMPALAS AND EVEN OTHER VEHICLES AS WELL. (COST = MONEY/ LOSS OF PROFIT) I DID RESEARCH AND NOTICED THERE IS A BULLETIN RELEASED ON THIS SPECIFIC ISSUE BUT THEY DON'T KNOW HOW TO FIX THE PROBLEM. I AM WONDERING IF CHEVY IS WAITING ON SOMEONE TO GET KILLED IN ORDER TO ADDRESS THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808238December 3, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE DOORS LOCKED AND UNLOCKED INDEPENDENTLY. IN ADDITION, "SERVICE STABILIZER TRAC" WAS DISPLAYED ACROSS THE MESSAGE BOARD AS THE VEHICLE LOST POWER. THE CONTACT ALSO STATED THAT WHILE IN PARK, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUSES TO THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS THEN TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,910.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794690November 18, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, THE CONTACT WITNESSED THAT THE DRIVERS SEAT BELT BUCKLE ASSEMBLY WAS DETACHING. THE CONTACT LATER INSPECTED THE REAR SEAT BELT BUCK ASSEMBLIES AND WITNESSED THAT THEY WERE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT BUCKLE ASSEMBLY HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,477. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794056November 17, 2015
WHEELS
THE TIRES CONTINUALLY LOOSE AIR. THE DEALER WAY BACK WHEN SAID TIRES WERE MY EXPENSE. TOOK IT TO DISCOUNT TIRE AND THEY SAID THE RIMS ARE NOT SMOOTH ENOUGH FOR A TIGHT SEAL. I NEED TO ADD AIR EVERY 2 WEEKS WITHOUT FAIL. NOW I'M PAST THE 36 MONTH WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794454November 17, 2015
POWER TRAIN
CLUNKING SOUND FROM TRANSMISSION DIFFERENTIAL...WHEN YOU PULL OUT FROM A STOP YOU GET A CLUCKING NOISE AND THE CAR CANNOT GO...SOMETHING IS GRABBED..PULLING ONTO A CITY STREET OR GOING IN REVERSE FROM DRIVEWAY..MECHANIC HAS BEEN UNABLE TO FIND PROBLEM AFTER 5 ATTEMPTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790689November 16, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ELECTRONIC STABILITY, TRACTION CONTROL, AND CHECK BRAKES WARNING INDICATORS FLASHED RANDOMLY. THERE WAS AN ABNORMAL NOISE EACH TIME THE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 02/12/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788159November 3, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
WHEN I START DRIVING ON LOCAL STREET EACH MORNING, I MAKE A LEFT TURN, THE CAR MAKES A LOUD GRINDING NOISE AND MY SERVICE TRACTION CONTROL, SERVICE BRAKE ASSIST, & ABS LIGHT ALL COME ON. THEY ALSO GO ON & OFF WHEN I GO OVER SPEED BUMPS MAKE A LOUD GRINDING NOISE. THE TRACTION CONTROL SYMBOL WILL COME ON AND I WILL BE STUCK TRYING TO ACCELERATE. THIS IS VERY DANGEROUS AS I HAVE ALMOST BEEN HIT FROM BEHIND A FEW TIMES DUE TO NOT BEING ABLE TO ACCELERATE IN A TIMELY FASHION. I HAVE GONE ON CHEVY IMPALA FORUMS LOOKING FOR OTHER DRIVERS WHO MAY HAVE EXPERIENCED THIS ARE THERE ARE A GOOD NUMBER OF THEM. IT SEEMS TO BE AN ELECTRICAL PROBLEM. I FINALLY TOOK IT TO A MECHANIC AND THEY COULD NOT REPRODUCE THE PROBLEM. IT STILL HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787695November 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE ENGINE REVVED AND STALLED. AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787864November 2, 2015
UNKNOWN OR OTHER
HAVE HAD 5 GOODYEAR EAGLE LS TIRES THAT HAVE BROKEN BELTS IN THEM. WHEN I GOT THE CAR IT HAD EAGLE LS'S ON IT. THEY ALL HAD THE SAME PROBLEM AND WERE REPLACED UNFORTUNATELY WITH THE SAME BRAND OF TIRE. NOW 1 OF THE NEW EAGLE LS HAS A BROKEN BELT IN IT AND IT FEELS LIKE I HAVE A BENT RIM. MY TIRE PLACE NOW IS TELLING ME THAT THE EAGLE LIS IS JUNK AND DOES NOT RECOMMEND THEM AGAIN. I WILL HAVE TO REPLACE ALL THE TIRES AGAIN BECAUSE OF THE FLAW IN THEM. SOMETHING SHOULD BE DONE ABOUT THIS BEFORE SOMEONE GETS HURT OF KILLED WITH THE JUNK TIRES. GOODYEAR OFFERED NO REPLACEMENT DISCOUNTS OR HELP WITH THIS PROBLEM PER THE TIRE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala