Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10105390January 28, 2005
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES, SUSPENSION
THE CONSUMER STATES THE HEAD LIGHT LENSES PRODUCED CONDENSATION. AS A RESULT, THE LIGHTS WERE DIM. *JB WATER WAS GETTING INTO THE HEADLIGHTS AND THERE WAS A FRONT AND REAR ALIGNMENT PROBLEM. AS A RESULT OF THESE TWO PROBLEMS, THERE WAS POOR NIGHT VISION AND THE TIRES NEEDED TO BE REPLACED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107813January 24, 2005
STEERING:GEAR BOX:SHAFT SECTOR
CLUNKING NOISE FROM THE STEERING MECHANISM WHEN TURNING LEFT OR RIGHT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106437January 16, 2005
STEERING:LINKAGES:TIE ROD ASSEMBLY
CLUNKING NOISE WHEN TURNING STEERING WHEEL AND YOU COULD FEEL IT IN THE STEERING WHEEL DEALER SAID INTERMEDIATE SHAFT NEEDED REPLACING. THEY ALSO SAID THE TIE ROD ENDS WERE WORN SO BAD THE WHEELS COULD FALL OFF. ALL OF THIS IS HAPPENING WITH ONLY 26,000 MILES ON VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111055January 13, 2005
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN THE CONSUMER ACCELERATED FROM A STOP HE HEARD A CLICKING NOISE. *NM THE TRANSMISSION HAD GONE OUT. THE BATTERY HAD GONE DEAD AND HAD A CRACK IN IT. ALSO, WHILE THE VEHICLE WAS IN MOTION, GOING 65 MPH IN CRUISE, THE MOTOR SUDDENLY SPED UP THEN SLOWED DOWN AND A GRINDING NOISE WAS HEARD. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106931January 6, 2005
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
GOING DOWN THE ROAD THE LIGHTS WENT OFF. CONSUMER TOUCHED THE TURN SIGNAL AND THE LIGHTS CAME ON. VEHICLE WAS TAKEN TO THE MECHANIC AND THE DIMMER SWITCH WAS REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105879January 6, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL NOT RESPONDING. SUDDEN LUNGE/ACCELERATION CAUSED CAR TO SPEED OFF THE ROAD. DRIVER INJURED, CAR TOTALED. SUSPECT CRUISE CONTROL LATER KICKED IN, SOME 40 MILES DOWN THE ROAD, CAUSING SUDDEN ACCELERATION AND SUBSEQUENT ACCIDENT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10104834December 31, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I NOTICED THAT MY TRANSMISSION SHIFTS VERY HARD WHEN IT WARMS UP. I TOOK TO CHEVROLET DEALER, THEY CHANGED MY TRANSMISSION MOUNTS, AND DOG BONES. I PAID QUITE A FEW DOLLARS AND MY VEHICLE STILL HAS THIS SAME PROBLEM. THE VEHICLE HAS 85,000 MILES, BUT I,VE MAINTAINED THE VEHICLE VERY WELL. I,VE ALSO HAD PROBLEMS WITH MY STEERING PLAY.THE DEALER CHANGED SOME PARTS IN THE ASSEMBLY WHICH IS BETTER. I'M A MECHANIC AND I DON'T BELEIVE THAT THERE WAS ANYTHING WRONG WITH MY DRIVETRAIN MOUNTS, BUT IT'S IN THE TRANSMISSION. I PAID ALOT OF MONEY AND STILL HAVE THE SAME PROBLEM. SINCE OWNING THE CAR I HAD PROBLEMS WITH THE DRIVERS WINDOW. THE MOTOR WAS CHANGED ONCE UNDER WARRANTY NOW IT'S DOING THE SAME THING AGAIN. THE PROBLEM IS IT WILL GO DOWN BUT WON'T GO UP SOMETIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102353December 8, 2004
POWER TRAIN:DRIVELINE:DRIVESHAFT
THE INTERMEDIATE DRIVE SHAFT NEEDS TO BE REPLACED. IT STATED MAKING NOISES WHEN THE STEERING WHEEL WAS TURNED. TOOK FOR SERVICE THE PART WAS ORDERED ON NOV 3 2004. PART STILL HAS NOT CAME IN. CALLED THE CHEVY DEALER. SEEMS LIKE ITS BEEN A COMMON PROBLEM. AND TAKES ABOUT 2 MONTHS TO GET THE PART. I WAS TOLD ONLY 6,000 ARE MADE A WEEK AND THEY STARTED IN THE HOLE 100,000 AND THE PROBLEM IS GETTING WORSE. IF THAT MANY PEOPLE ARE HAVING THE SAME PROBLEM, WHY ARE THEY NOT RECALLING THE PART. I ASKED THE MAN IF MY CAR IS SAFE TO DRIVE HE SAID ISN'T IS UNDER WARRANTY. I SAID NO AND ALL OF A SUDDEN THE CAR WAS SAFE TO DRIVE. IT DOES NOT FEEL SAFE AND I AM NOT AT ALL CONFIDENT ABOUT DRIVING AND I THINK CHEVY SHOULD ADMIT THEY HAVE A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100967December 2, 2004
ENGINE AND ENGINE COOLING:ENGINE
MY 2002 CHEVROLET IMPALA SUFFERED A BREAKDOWN OF THE ANTIFREEZE THAT TURNED INTO A THICK BROWN SUBSTANCE. THIS CAUSED THE VEHICLE TO OVERHEAT AND GM DID HAVE THE COOLANT FLUSHED. TWO WEEKS LATER THE LIFTER BEGAN TO RATTLE WHEN THE VEHICLE WAS FIRST STARTED. WHEN I TOOK THE VEHICLE BACK TO THE DEALER, I WAS TOLD THAT A SEAL WAS LEAKING COOLANT INTO THE OIL. I WAS ASSURRED THAT THIS WAS NOT RELATED TO THE ORIGINAL PROBLEM AND WAS NOT COVERED. THE REPAIRS WILL COST OVER 760.00. I CALLED GM CUSTOMER SERVICE AND AFTER WAITING ALL DAY, THE RESPONSE WAS THAT THE SERVICE MANAGER WAS NOT THERE, BUT THE PROBLEM COULD NOT HAVE BEEN CAUSED BY THE FIRST PROBLEM. THE COOLANT TURNED INTO A THICK BROWN GRITTY SUBSTANCE THAT WOULD HAVE BEEN LIKE SANDPAPER GOING THROUGH THE ENGINE AND THEY CLAIM THAT IT COULD NOT HAVE CAUSED THE SEAL TO FAIL. IT IS OBVIOUS THAT GENERAL MOTORS REFUSES TO STAND UP FOR OBVIOUS FAILURE AND DEFECTIVE EQUIPMENT. THEY REFUSE TO STAND UP FOR THE REPAIRS. THIS COOLANT ACCORDING TO GM IS SUPPOSED TO LAST AT LEAST 100,000 MILES AND IT DOES HOLD UP AS THEY STATE. THEY SHOULD ADMIT THE PROBLEM AND MAKE THE PROPER REPAIRS TO CUSTOMERS VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100857December 1, 2004
ENGINE AND ENGINE COOLING
AT JUST UNDER 60,000 MILES, LOW COOLANT LIGHT COMES ON. DEALER SAYS IT'S LEAKING COOLANT AT 2 PLACES: AT LOWER INTAKE AND AT WATER PUMP. COST TO REPAIR: $600 TO $850, DEPENDING ON REPAIR FACILITY. IF THERE WAS A RECALL ON THIS, I DID NOT RECEIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100215November 19, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
FUEL PRESSURE REGULATOR FAILED, CAUSING VEHICLE TO STALL WHILE DRIVING WITH NO WARNING. THIS IS A COMMON PROBLEM WITH 3.8 LITER V6 AND THERE'S ALREADY A RECALL ON SEVERAL MODELS 04V090000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097575November 15, 2004
INTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS
WHILE DRIVING ON A TWO LANE HIGHWAY DASHBOARD LIGHTS AND HEAD LIGHTS WENT OUT WITHOUT. THE CONSUMER HIT THE DIMMER SWITCH AND THE LIGHTS CAME BACK ON. THE OCCURRED AGAIN BEFORE THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER REPLACED A MODULE IN THE STEERING COLUMN. THUS FAR, THE FAILURE HAD NOT RECURRED. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098614November 10, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
ENGINE COOLANT HAS TURNED BROWN AND CLOGGED UP THE COOLING SYSTEM. I HAVE BEEN TOLD THIS IS A PROBLEM WITH THE TYPE OF COOLANT BEING USED IN NEW VEHICLES. I HAVE BEEN REFERED TO HAVE MY ENGINE FLUSHED AND THAT GM WILL NOT STAND UP FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098199November 3, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
ENGINE STALLS, REMOTELESS KEY ENTRY DOESN'T WORK, COOLANT LEAKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096346October 25, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
JUST PURCHASED A 2002 IMPALA WITH AN AUTOMATIC TRANSMISSIION WITH LESS THAN 20,000 MILES. THE CAR ROLLS BACKWARDS AT AN INCLINE WHEN IN DRIVE. CONTACTED DEALER AND WAS TOLD THIS IS A KNOWN PROBLEM AND THAT ALL AUTOMATIC DO THIS TODAY. DEALER REFUSED TO DO ANYTHING. I CONSIDER THIS A HAZARD. HAVE BEEN DRIVING AUTOMATIC TRANSMISSIONS FOR YEARS AND NEVER EXPERIENCED THIS BEFORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096010October 19, 2004
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
LOUD "THUMPING" NOISE COMING FROM LOWER ENGINE AREA. ECHANIC DIAGNOSED PROBLEM. FLY WHEEL DISINEGRATED. POORLY MANUFACTURED PART. *AK ONE MONTH LATER "LOW COOLANT" ENGINE LIGHT CAME ON. MECHANIC DIAGNOSED PROBLEM AS BAD INTAKE VALVE SEAL. POOR QUALITY GM PART. BOTH PARTS REPLACED AND REPAIRED AS RECOMMENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092602October 15, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CONSUMER NOTICED THAT EVERY WEEK, HE HAD TO FILL THE COOLANT RESERVOIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, AND MECHANIC DETERMINED THAT INTAKE MANIFOLD CRACKED AND COOLANT SPILLED INSIDE THE ENGINE. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089239October 15, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING, THE VEHICLE OVERHEATED AND SMOKE EMITTED FROM THE FRONT OF THE VEHICLE. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC DETERMINEDTHAT THE INTAKE MANIFOLD GASKTE HAD FAILED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095609October 12, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
CATALYTIC CONVERTER CLOGGED ON 2002 VEHICLE. THE ENGINE WAS CALIBRATED TO RUN TOO LEAN MAKING THE EXHAUST GASES TOO HOT, LEADING TO PREMATURE FAILURE. NOTICED GRADUAL POWER LOSS SINCE 50,000 MILES BUT THOUGHT IT WAS AIR FILTER. ENGINE LIGHT STILL DID TURN ON. TOOK IN FOR SERVICE AND WAS TOLD IT WAS OK FOR WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094838October 1, 2004
SUSPENSION:FRONT:HUB, SUSPENSION:FRONT:WHEEL BEARING
REAR WHEEL HUBS AND BEARINGS ARE MAKING NOISE. INSIDE THE HUB THERE IS A BEARING WHICH HOLDS THE TIRE/WHEEL ON, AND BOLTS TO THE REAR AXLE WERE CAUSING THE PROBLEM. THIS WHEEL ASSEMBLY WAS ALREADY REPLACED AT 60,000 MILES. THE ABS LIGHT AND SERVICE TRACTION SYSTEM LIGHT COMES ON AND OFF. CONSUMER HAS HAD THE BEARINGS REPLACED 2 MONTHS AGO AT CONSUMER'S EXPENSE. CURRENTLY, THE BEARINGS ARE IN NEED OF REPLACEMENT AFTER ON 6,000 OR 7, 000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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