Chevrolet Impala Complaints (2012)

258 consumer complaints on file.

#11427476August 2, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Chevrolet Impala. The contact stated that two days after purchasing the vehicle and driving at an undisclosed speed, he heard an abnormal clicking sound coming from the dashboard. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the sounds were coming from the heater actuator and it could lead to an air conditioner failure. The contact stated that the vehicle was not repaired and the failure persisted. The manufacturer was made aware of the failure and informed the contact that assistance would not be provided since the vehicle was out of warranty. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408401April 16, 2021
AIR BAGS, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED CAUSING THE STEERING TO LOCK AND THE BRAKES TO FAIL. AS A RESULT, THE VEHICLE CRASHED INTO STREET SIGN CAUSING THE VEHICLE TO FALL INTO A DITCH. THE CONTACT STATED THE ABS AND CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED.THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 176,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11402608March 12, 2021
STRUCTURE:BODY, ENGINE, WHEELS
MY CAR'S ENGINE ALWAYS FEELS LIKE IT'S DRAGGING IN THE FRONT AND SOUNDS REALLY REALLY BAD LIKE IT'S ABOUT TO EXPLODE OR SOMETHING IT MAKES A LOT OF NOISE AND TICKING SOUND AS WELL WHEN I'M DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390971February 1, 2021
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING 25 MPH, THE STEERING WHEEL WAS UNCONTROLLABLE CAUSING THE VEHICLE TO CRASH INTO THE CURB. THE DRIVER NOTICED THAT THE LOWER CONTROL ARM HAD FRACTURED. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE. THERE WERE NO REPORTED INJURIES. THE CONTACT CALLED KOONS WHITE MARSH CHEVROLET (10207 PHILADELPHIA RD, WHITE MARSH, MD 21162; (410) 931-8600) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 11V398000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11389912January 25, 2021
VISIBILITY/WIPER
I HAVE HAD TO REPLACE PINS ON WIPER ARMS TWICE IN ABOUT 6 MONTHS SINCE I BOUGHT THE CAR. IS THERE A RECALL ON THESE WIPER ARMS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362568October 3, 2020
SUSPENSION, UNKNOWN OR OTHER
JUST BOUGHT CAR HAVEN'T HAD ANY RECALL MAINTENANCE CHECKED BY VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362186October 1, 2020
EXTERIOR LIGHTING
ALL MY LIGHTS INSIDE AND OUTSIDE FLICKER. ALSO PANEL LIGHTS DOOR LIGHTS OVERHEAD LIGHTS MAP LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361473September 28, 2020
UNKNOWN OR OTHER
THE REAR IMPACT BAR ON MY 2012 IMPALA IS ROTTED OUT, NOT JUST RUSTED, ROTTED. IT OFFERS NO PROTECTION IN A REAR END COLLISION. I BOUGHT THE CAR NEW AND THE REST OF THE CAR IS STILL PRETTY CLEAN WITH VERY MINOR RUST IN THE BODY SEAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348561August 11, 2020
UNKNOWN OR OTHER
THE DOOR BLEND ACTUATORS GO OUT CONSTANTLY. THE CAR HAS THREE OF THEM. WHEN THEY GO BAD, THERE IS A LOUD CLICKING OR KNOCKING SOUND BEHIND THE DASHBOARD AND THE AIR CONDITIONER AND HEATER STOP WORKING. IF IT'S COLD, IT BLOWS COLD AIR AND IF IT'S HOT IT BLOWS HOT AIR. I HAVE REPLACED AT LEAST 20 ACTUATORS. ONCE THEY GO BAD, A NEW ONE LAST ONLY A FEW MONTHS, WHICH MEANS THERE IS A DEEPER ISSUE. THE DEALER SAYS CHEVY IS AWARE OF THE PROBLEM AND IT IS A WELL KNOWN ISSUE; HOWEVER, THEY HAVE NOT ISSUED A RECALL, DEALER COULD NOT QUOTE A PRICE BECAUSE THEY WON'T KNOW WHAT IS WRONG UNTIL THEY GET IN THERE. DEALER SUSPECTS CHEVY WON'T ISSUE RECALL BECAUSE THE WHOLE SYSTEM IS FAULTY AND WILL COST THOUSANDS PER CAR TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344128August 9, 2020
ELECTRONIC STABILITY CONTROL (ESC)
TRACTION CONTROL AND STABLITRAK LIGHTS COME ON. GRINDING SOUND AND HESITATION BEFORE MOVING IN REVERSE, GOING STRAIGHT AND TURNING. THE HESTIATION KEEPS THE CAR FROM MOVING. CAN TURN OFF AND FIX THIS ISSUE FOR A SHORT BIT OF TIME WITH THE BOTTOM ON THE DASH. AFTER A WHILE TURNING IT OFF DOESN'T HELP BECAUSE IT TURNS ITSELF BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339176July 13, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM BEHIND THE DASHBOARD. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE AIR CONTROL MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE AIR CONTROL REGULATOR ARM MOTOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. A DEALER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338104July 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I HAVE A 2012 CHEVY IMPALA, THE TRACTION SERVICE CONTROL AND ABS/STABILITRACK KEEPS GIVING ME ISSUES. I HAVE A GRINDING NOISE, DECREASED POWER AND CAR WILL NEARLY STOP ON YOU FROM TIME TO TIME, PARTICULARLY WHEN TURNING. TAKEN TO DEALERSHIP, MORE THAN ONE, THEY KEEP TELLING ME THE HARNESS ATTACH TO MY TRACTION CONTROL SYSTEM SNAPS. IVE HEARD MY MODEL HAS THIS ISSUE. I SEE NO RECALL FOR MY VIN, BUT I HAVE THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337097July 2, 2020
POWER TRAIN, STEERING, SUSPENSION
I HAVE HAD MAJOR FAILURE OF ALL OF THE MAIN FUNCTION COMPONENTS OF THE STEERING AND SUSPENSION. MULTIPLE TIMES I HAVE REPLACED, THE INNER AND OUTER TIE RODS, LL 4 WHEELBEARING ASSEMBLY, SWAY BAR LINKS, CONTROL ARMS, CV AXLES. I HAVE TO REPLACE BRAND NEW TIRES EVERY 6,000 10,000 MILES BECAUSE THE MECHANICAL FAILURES ARE WEARING ON THE RUBBER SO RAPIDLY AND AL WAS AND UNEVENLY. I HAVE NEVER NOT HAD A N ISSUE WITH THIS VEHICLE AND HAVE PUT MORE MONEY IN REPAIRS THEN THE PAYMENT, WHICH ARE MORE THAN WHAT I OWE STILL ON THE REMAINDER (FINANCED). ALSO, THE TRANSMISSION IS FALILING RAPIDLY. I HAVE REPORTED PRIOR ISSUES PRIOR TO THIS DATE. I CANNOT JUSTIFY REPAIRING, MAINTENANCE OR EMERGENCY, A VEHICLE THAT IS LESS THAN THE VALUE OF THE REPAIR COST. GM SHOULD BE ASHAMED AND PUNISHED FOR SUCH CRIMES AGAINST CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331223June 27, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
CLUNKING , GRINDING NOISE SERVICE STABILITRAK, SERVICE ABS LIGHTS COME ON LOSE POWER WHEN REVERSING OR MAKING A LEFT TURN. AFTER MUCH RESEARCH THERE SEEMS TO BE A PROBLEM WITH THE WIRING HARNESS GOING TO THE SENSORS IN THE WHEELS. MANY PEOPLE ARE HAVING THIS VERY SAME PROBLEM ACROSS MANY YEARS OF THIS VEHICLE. PEOPLE ARE SPENDING MONEY UNNECESSARILY ON PARTS SUCH AS WHEEL HUBS AND BEARINGS WITHOUT FIXING SAID PROBLEM. MANY PEOPLE ARE ALSO REPORTING CARS TURNING OFF AS A RESULT OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323506May 6, 2020
UNKNOWN OR OTHER
CAR LUNGED INTO CAR IN FRONT EVEN THOUGH MY FOOT ON BRAKE. PLACED CAR IN REVERSE AND IT KEPT GOING IN REVERSE VERY FAST UNTIL CAR BACKED UP ONTO A CURB!!! IT WAS AS IF THE ACCELERATOR GOT STUCK EVEN THOUGH FOOT WAS ON BRAKE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11318170March 15, 2020
ENGINE
ENGINE WARNING LIGHT AND CODES FOR TIMING CHAIN PROBLEM WHILE I WAS DRIVING. UNRESOLVED BY DEALERSHIP OR MANUFACTURER; BBB AUTOLINE SAID I SHOULD TURN TO NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290716December 22, 2019
STEERING
THIS VEHICLE, IN EARLY NOVEMBER 2019, AT APPROXIMATELY 41,000 MILES BEGAN MAKING A "POPPING" NOISE FROM THE PASSENGER-SIDE FRONT SUSPENSION/STEERING AREA, PRIMARILY WHILE TURNING LEFT (AND SOMETIMES WHEN TURNING RIGHT). THE NOISE BECAME PROGRESSIVELY WORSE OVER A ONE MONTH PERIOD. SUSPECTING IT MAY BE A DEFECTIVE TIE ROD END (PASSENGER SIDE), I INSPECTED THE VEHICLE (ON 12/21/2019) AND FOUND THAT THE STEERING KNUCKLE (AT THE STEERING KNUCKLE ARM - WHERE IT ATTACHES TO THE PASSENGER TIRE ROD) WAS FRACTURED/BROKEN, CREATING A MAJOR SAFETY PROBLEM (THE STEERING KNUCKLE IS FRACTURED AT THE TIE ROD KNUCKLE ARM, AND THEREFORE IT APPEARS POSSIBLE THE STEERING KNUCKLE COULD SHEER OFF AT THE TIE ROD, RESULTING IN TOTAL LOSS OF STEERING CONTROL). THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT, OR HIT ANY CURBS, POT HOLES, OR SIMILAR ITEMS. I FIRST NOTICED THE PROBLEM WHILE MAKING A 90 DEGREE LEFT-HAND TURN AT APPROXIMATELY 15 MPH, ABOUT 500 FEET FROM MY RESIDENCE (WHILE DRIVING HOME). THE ISSUE/NOISE HAS GOTTEN PROGRESSIVELY WORSE SINCE THEN, AND BASED ON MY INSPECTION LAST NIGHT IT IS VERY OBVIOUS THAT THIS VEHICLE IS NOT SAFE TO DRIVE. IT APPEARS THAT THE STEERING KNUCKLE WAS MANUFACTURED INCORRECTLY (IT'S AN ORIGINAL GM PART, WHICH APPEARS TO HAVE BEEN MADE OF CAST ALUMINUM). FROM MY ONLINE RESEARCH, IT ALSO APPEARS THAT A LOT OF OTHER 2000-2013 CHEVY IMPALA OWNERS ARE HAVING THE SAME PROBLEM AS ME. THIS VEHICLE, IN MY OPINION, NEEDS TO BE RECALLED FOR THIS SAFETY ISSUE (BAD STEERING KNUCKLES). ALSO, THIS IS A CALIFORNIA VEHICLE WITH ZERO CORROSION ISSUES. ALSO, I WORK AS AN ACCIDENT/CLAIMS INVESTIGATOR FOR A MAJOR AUTO INSURANCE COMPANY (AND THEREFORE HAVE SIGNIFICANT KNOWLEDGE OF VEHICLES, COLLISIONS, ETC). THIS VEHICLE IS (BY ALL OBJECTIVE STANDARDS) IS UNSAFE TO DRIVE, AND GM SHOULD BE REQUIRED TO ISSUE A RECALL (IN MY PERSONAL AND PROFESSIONAL OPINION).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287088December 5, 2019
AIR BAGS
WHEN ENTERING CAR THERE IS TAPPING NOISE BEHIND THE PASSENGER GLOVE BOX,THIS NOISE WILL CONTINUE FOR APPROX; 5 MIN ,WHEN KEY IS TURNED TO THE OFF POSITION NOISE WILL CONTINUE FOR A FEW MINUTES BEFORE STOPPING.. CAR IS GARAGE KEPT. MAIN DRIVER IS A SENIOR DRIVER.(83 Y.O )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281914November 22, 2019
STEERING, SUSPENSION
RECENTLY MY CAR MAKES A POP OR LOW CLICKING NOISE WHEN I TURN THE STEERING WHEEL TO THE LEFT. I'VE LOOKED INTO AND SEE THERE WAS A RECALL ON THE MODEL IN 2012 BUT I HAVEN'T FOUND ANY RECORDS OF MY CAR BEING REPAIRED. I WANT TO KNOW IF MY CAR CAN POSSIBLE BE REPAIRED SINCE THE RECALL FALLS IN LINE WITH A PREVIOUS RECALL. IT HAPPENS WHEN I TURN ALMOST FULL TO THE LEFT WHILE IN MOTION, WHETHER I GO FORWARD OR BACK IT MAKES THE NOISE. I WANT TO KNOW IF I CAN GET THIS REPAIRED FOR FREE. THE CAR HAS BEEN DOING THIS SINCE JUNE 2019 AND I'VE OWNED IT SINCE MAY 2016. I HAVEN'T TRIED TO GET IT FIXED MYSELF DUE TO FUNDS AND I'M WORRIED SOMETHING DANGEROUS MAY HAPPEN AND I HAVE A KID, SO I WANT TO BE SAFE. I ALSO WANT TO KNOW IF IT WAS EVER REPAIRED FOR THE FIRST RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280453November 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
1ST - 8/11/2018 - 79,653 MILES - CHECK ENGINE LIGHT CAME ON, CODE P0411 SECONDARY AIR INJECTION SYSTEM INCORRECT FLOW DETECTED. DEALERSHIP STATED THE SOLENOID MALFUNCTION CHECK ENGINE CAME BACK ON, CODE P0411, CHEVROLET STATED THE SECONDARY AIR INJECTION SYSTEM IS FUNCTIONING AS DESIGNED AND RESET THE CODE. CHEVY'S STATED THE FAULTY SIR INJECTION SOLENOIDS BANK 1 AND 2 WAS THE CAUSE OF THE CHECK ENGINE LIGHT CODE P0411. ADVISED ME THAT THE BATTERY TERMINAL MAY BE THE ISSUE AND RECOMMENDED CHANGING IT. RECOMMEND A NEW ALTERNATOR. CHEVY WAS UNABLE TO VERIFY THE CODE P0411 BUT MADE A RECOMMENDATION FOR THE ISSUE. CHECK ENGINE LIGHT CAME BACK ON AGAIN, NO OTHER ISSUES WITH THE VEHICLE AT THAT TIME. GM OPENED A TAC CASE. ADVISED BY TAC THAT CARBON BUILDUP IN THE CYLINDER VALVES FROM THE CYLINDER HEADS WAS THE CAUSE. TOLD TO DRIVE VEHICLE FOR A FEW DAYS. WITHIN 3 DAYS CHECK ENGINE LIGHT CAME BACK ON. CHEVY INSTALLED A VEHICLE DATA RECORDER PER THE GM FIELD SERVICE ENGINEER. TEST RESULTS SHOWED BOTH AIR INJECTION CUT OF VALVES NEEDED TO BE REPLACED. FUTURE ALSO UPDATED ECM CALIBRATION AND PROGRAMMED IT - COVERED UNDER WARRANTY. 6TH VISIT ON 9/3/2019 AT 85970 MILES CHEVROLET ADVISED THE CAUSE IS DUE TO THE LEFT TEMPERATURE CONTROL AND AIR INLET ACTUATORS. 7TH - 9TH TIME, ADVISED BY INDEPENDENT AUTO REPAIR SHOP, THAT EVERYTHING WAS WORKING AS NORMAL. CHECK ENGINE LIGHT CODE WAS RESET. ADVISED CAR NEEDS TO BE CALIBRATED AT GM-APPROVED DEALERSHIP. AS OF TODAY, THE CHECK ENGINE LIGHT REMAINS ON. THE FINAL SHOP ADVISED THE ISSUE MAY BE THAT THE SYSTEM WAS NOT CALIBRATED OR JUST NEEDED TO BE CALIBRATED EVERY TIME THE CHECK ENGINE LIGHT CAME ON. I BELIEVE THAT THOUSANDS OF GM CUSTOMERS ARE PAYING OUT OF POCKET FOR UNNECESSARY P0411 REPAIR WORK.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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