Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10368607December 1, 2010
VISIBILITY, STEERING, EQUIPMENT
BROUGHT CAR AND WINDSHIELD WIPERS WERE NOT TIMED CORRECTLY AND I NEEDED A PART CALLED PLAW - THE COMPANY SAID THEY WERE FIXED BUT, NOT 3 MONTHS LATER WHEN HEAVY RAIN CAME MY WINDSHIELD WIPERS ARE ON MY WINDSHIELD STRAIGHT UP AND DOWN RIGHT IN FRONT OF WHAT IS SUPPOSED TO BE MY VISIBLE AREA. IM 5'3 AND I HAVE A SEVEN YEAR OLD CHILD AND I WOULD HATE TO BE ON THE EXPRESSWAY WHEN IT STARTS RAINING AND NOT ABLE TO SEE BECAUSE NO ONE TOOK IT SERIOUSLY.. I DO NOT LOOK FORWARD TO RAINY DAYS ESPECIALLY WHEN I HAVE A NEWER CAR BUT I HAVE TO GET A RIDE OR ON THE BUS WITH MY CHILD......... HELP HELP HELP!!!!!!!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368460November 30, 2010
EXTERIOR LIGHTING
2002 CHEVROLET IMPALA HEADLAMPS GO OFF WHILE DRIVING WHEN HIGH BEAMS ARE ON. FREQUENCY IS EVERYTIME HIGH BEAMS ARE USED. RESEARCHED PROBLEM ON INTERNET AND FOUND THIS IS COMMON PROBLEM. WHY WILL GM NOT RECOGNIZE THIS AS A SAFETY RECALL SITUATION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365835November 15, 2010
ENGINE AND ENGINE COOLING:ENGINE
LEAKING UPPER AND LOWER INTAKE MANIFOLD GASKETS,CAR OVERHEATING AND RUNNING POORLY.OCCURED AT 55,000 MILES AND AGAIN AT 110,000 MI.. GASKETS REPLACED FOR 900.00 EACH TIME,OLD GASKETS AERE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365631November 14, 2010
ELECTRICAL SYSTEM
2002 IMPALA "PASSKEY" SYSTEM FAILS... NO START CONDITION, LEAVES DRIVER AND PASSENGERS STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365414November 12, 2010
ELECTRICAL SYSTEM
INTERMITTENT PASSLOCK FAILURE CAUSED CAR NOT TO START HAVE TO WAIT 20-30 MINUTES TO START MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365162November 9, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT APPROACHED THE PARKED VEHICLE AND SMELLED A STRONG BURNING ODOR COMING FROM UNDERNEATH THE HOOD. THE HOOD WAS RELEASED AND THE ENGINE COMPARTMENT WAS COMPLETELY MELTED. THERE WERE NO FLAMES. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ADVISED THAT THERE WAS A RECALL ASSOCIATED WITH THE NHTSA CAMPAIGN ID NUMBER 09V116000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS BEYOND REPAIR DUE TO THE FIRE. THE CONTACT DID NOT RECEIVE A RECALL NOTIFICATION. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10365026November 8, 2010
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SECURITY WARNING LIGHT WAS ILLUMINATED AND THE STARTER FAILED. THE DEALER INSPECTED THE CHARGING SYSTEM AND DETERMINED THAT THE STARTER HAD A DEFECTIVE SOLENOID. THE DEALER REPLACED THE STARTER AND CLEANED THE CABLES. THE CONTACT STATED THAT SHORTLY AFTER REPAIRS, THE SECURITY WARNING LIGHT WAS ILLUMINATED AGAIN AND THE VEHICLE WOULD NOT START. THE CONTACT BELIEVED THERE WAS A CONNECTION BETWEEN THE SECURITY WARNING LIGHT AND THE VEHICLE FAILURE AND STATED THAT THE FAILURE WAS A RISK TO SAFETY. THE FAILURE MILEAGE WAS 72,013 AND THE CURRENT MILEAGE WAS 72,030.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363618November 1, 2010
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
AT TIMES THE CAB OF THE 2002 CHEVY IMPALA SEEMS TO OVERHEAT AND WHEN YOU TRY TO START IT ALL OF THE WARNING LIGHTS FLASH, INCLUDING HEADLIGHTS, THEN IT WON'T START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362677October 27, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED WHEN THE SECURITY WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WOULD NOT START. THE CONTACT STATED THAT IF THE VEHICLE WAS BEING DRIVEN WHILE THE WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WOULD CONTINUE TO DRIVE BUT IF TURNED OFF, THE CONTACT WOULD HAVE TO HAVE TO WAIT THIRTY MINUTES BEFORE BEING ABLE TO RESTART THE VEHICLE. THE DEALER REPLACED THE STARTER TO NO AVAIL AND ADVISED THE CONTACT THAT HE WAS UNABLE TO DETERMINE WHAT WAS CAUSING THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 106,000 AND THE CURRENT MILEAGE WAS 107,000. UPDATED 03/22/11*LJ THE CONSUMER ALSO STATED THE BRAKES NEEDED TO BE REPLACED EVERY OTHER YEAR. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 05/06/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362551October 26, 2010
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
2002 IMPALA IN THE CHECK ENGINE LIGHT BOX THE LOW COOLANT LIGHT AND THE SECURITY LIGHTS ALSO SHOWS AND THE BATTERY LIGHT THEN THE ENGINE DIES IN THE MIDDLE OF TRAFFIC I HAVE SEEN SO MANY AND MORE PEOPLE WITH IMPALAS IN DANGEROUS MOMENTS TALKING OF IT ONLINE COULD YOU PLEASE HAVE CHEVY CORRECT THIS DEADLY MESS GOT THE PROBLEM FIXED THEN IT STARTED BACK I DO HAVE KIDS ACTIVE IN SCHOOL SPORTS NEEDING TRANSPORTATION I CAN NOT DESCRIBE HOW BEING STRANDED IN TRAFFIC MAKES ME FEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362071October 23, 2010
TRACTION CONTROL SYSTEM
WHEN WHEELS ARE TURNED TO THE RIGHT EITHER SLIGHTLY OR ALL THE WAY THE TRACTION CONTROL KICKS IN, LOSS OF POWER AND LOSS OF BRAKES WHEN ABS ALSO KICKS IN. BOUGHT THE 2002 CHEVY IMPALA LS JUST A WEEK AGO. THIS ISSUE STARTED AS VERY INTERMITTENT BUT I CAN RE-CREATE THE ISSUES NOW JUST ABOUT EVERY TIME I DRIVE THE CAR BY TURNING RIGHT FROM A STOP. AT THIS POINT NOTHING HAS BEEN DONE TO FIX THE ISSUE BECAUSE NO ONE KNOWS WHY IT IS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360447October 14, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2002 CHEVY IMPALA. BOUGHT NEW. THE SPEEDOMETER AND THE FUEL GAGE STARTED TO ACT ERRATICALLY TWO YEARS AGO. THE SPEEDOMETER FAILED COMPLETELY LAST YEAR. IT SHOWS INFINITE SPEED FOR EXAMPLE WHILE IDLING. NO WAY TO KNOW HOW FAST THE CAR IS GOING. THOUSANDS OF PEOPLE REPORTING THE SAME PROBLEM ON VARIOUS INTERNET BLOGS. THE PROBLEM EXISTS ON ALL IMPALA MODELS, STARTING WITH 2001 AND UNTIL PRESENT. SOME OTHER GM CARS HAVE A SIMILAR PROBLEM. GM DOES NOT CARE. DEALERS CHARGE UP TO $900 TO REPLACE AN INSTRUMENT CLUSTER, AND SOMETIMES A SPEED SENSORS. MANY TIMES THEY ARE GUESSING THE PROBLEM AND OVERCHARGE CUSTOMERS FOR TRAIL AND ERROR DIAGNOSTIC. THE ISSUE IS A SAFETY ISSUE. PEOPLE ARE GETTING SPEEDING TICKETS FOR NO FAULT OF THEIR OWN. CAR CAN OVERTURN ON SHARP TURNS. THE DRIVER HAS ONLY HIS GUT FEELING TO GUESS HOW FAST HE IS GOING. HE CAN BE TO SLOW ON A HIGHWAY AND POSE RISK TO OTHER DRIVERS. GM IS NOT CONCERNED AND WON'T FIX THIS PROBLEM, UNLESS A RECALL IS FORCED ON IT. PLEASE SAFEGUARD THE LIVES OF DRIVERS AND FORCE GM TO DO WHAT IS FAIR AND JUST. THEY SOLD A DEFECTIVE PRODUCT AND SHOULD FIX THE PROBLEM IMMEDIATELY. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360115October 12, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SECURITY SYSTEM ON THE VEHICLE WOULD LOCK UP AND THE VEHICLE WOULD NOT START AS A RESULT. THE FAILURE OCCURRED AT LEAST ONCE EVERY WEEK AT ANY TIME. THE CONTACT WOULD HAVE TO WAIT AND KEEP ATTEMPTING TO START THE VEHICLE; EVENTUALLY, IT WOULD START. THE BATTERY, ALTERNATOR AND STARTER WERE REPLACED BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE WIRING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 127,000. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358338September 29, 2010
SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM
HAVE HAD "TRACTION CONTROL" PROBLEMS FOR 2 YEARS. WAS TOLD MANY THINGS COULD CAUSE THIS. NOW DRIVING WITH NO TRACTION CONTROL AND NO ABS, JUST REGULAR BRAKES. HAVE REPLACED HUBS AND BRAKES. HAVE TO FILE FOR WAIVER FOR INSPECTION. WILL TRY REPLACING ABS PUMP NEXT IF CAN EVER AFFORD SUCH A BIG REPAIR. DANGEROUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355222September 13, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD BECOME FILLED WITH WATER WHENEVER IT WOULD RAIN. THE HEADLIGHT ASSEMBLY WAS REPLACED AND RESEALED YET THE HEADLIGHTS CONTINUED TO RETAIN MOISTURE. IN ADDITION, THE CONTACT STATED THAT THE HIGH BEAM HEADLIGHT WOULD SHORT OUT WHENEVER THE BULB WAS REPLACED. THE DIRECTIONAL SIGNALS WOULD ONLY OPERATE INTERMITTENTLY. THE VEHICLE WAS REPAIRED. THE CURRENT MILEAGE WAS 51,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351517August 24, 2010
ELECTRICAL SYSTEM
UNKNOWN REASON AS TO WHY THE DIRECTIONALS ON MY 02 IMPALA WORK INTERMITTENTLY. THIS FIRST OCCURRED APPROXIMATELY 4 MONTHS AGO WITH AVERAGE OCCURRENCE OF ONCE A WEEK. NOW IT OCCURS APPROXIMATELY ONCE A DAY. MECHANIC CANNOT FIND A SOLID REASON AS TO WHY THIS IS OCCURRING AND CANNOT REPLICATE IT AT THE TIME THE VEHICLE IS IN THE SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351051August 21, 2010
TRACTION CONTROL SYSTEM
MY 2002 CHEVY IMPALA 3.8L V-6 HAS A PROBLEM WITH THE TRACTION CONTROL ENGAGING WHEN BRAKING IN TURNS TO THE LEFT. THIS CAUSES THE BRAKES TO SLIP AND GRIND. A HUMMING SOUND CAN BE HEARD WHEN THIS OCCURS. THE TRACTION CONTROL AND SOMETIMES THE "CHECK ABS " LIGHT BECOMES ILLUMINATED AT THE SAME TIME. THE CAR HAS BEEN TAKEN TO A LOCAL CHEVY DEALER FOR REPAIR. BOTH RIGHT AND LEFT FRONT WHEEL HUB ASSEMBLIES WERE REPLACED. I REQUESTED A CHECK OF WIRING HARNESSES TO SEE IF THERE WAS DETERIORATION. NONE WAS APPARENTLY FOUND BY THE SHOP. IM AFRAID TO DRIVE THIS CAR OR ALLOW OTHERS IN MY SON TO DRIVE IT INCASE THE BRAKES CANT ENGAGE PROPERLY. FROM READING ONLINE ACCOUNTS OF OTHER DRIVERS, I AM NOT THE ONLY ONE WITH THIS PROBLEM WITH A CHEVROLET OF THIS MODEL. AFTER HAVING THE RIGHT FRONT HUB ASSEMBLY REPLACED, I THOUGHT IT WAS FIXED. THEN AFTER HAVING THE LEFT FRONT REPLACED AS WELL TO THE TUNE OF AROUND $350.00 A PIECE, I THOUGH THE PROBLEM WAS FIXED. NOT SO. WHERE DOES THIS END. I URGE YOU TO LOOK INTO A RECALL OF THIS MODEL AND HAVE GM ULTIMATELY FIX THIS PROBLEM AND AVOID ALLOWING FOR A POSSIBLE ACCIDENT WITH INJURIES OR DEATH. THIS IS SOMETHING THAT GM KNOWS THERE IS A PROBLEM AND AGAIN SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350810August 20, 2010
EXTERIOR LIGHTING:TURN SIGNAL
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TURN SIGNALS WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350174August 17, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2002 CHEVY IMPALA. THE TURN SIGNALS OFTEN FAIL TO ACTIVATE, CREATING A ROAD HAZARD. APPARENTLY A COMMON PROBLEM ON THAT TIME PERIOD IMPALAS. SUSPECTED A FAULTY MULTI-FUNCTION SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348485August 10, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. UPON STARTING THE VEHICLE AND SHIFTING IT INTO DRIVE SHE COULD HEAR A CLICKING NOISE COMING FROM THE STEERING COLUMN AND FUSE BOX UNDER THE ENGINE. SHE ALSO STATED THAT WHENEVER SHE SHUTS THE VEHICLE OFF THE HIGH BEAMS WILL CONTINUE TO FLICKER ON AND OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE SHE WAS INFORMED THE VEHICLE WAS BUILT WITH A FAULTY BODY CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 147,050 AND THE CURRENT MILEAGE WAS 147,432. UPDATED 11/05/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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