Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10593834May 24, 2014
ELECTRONIC STABILITY CONTROL (ESC), EQUIPMENT ADAPTIVE/MOBILITY, VEHICLE SPEED CONTROL
I WAS DRIVING STARAIGHT DOING 40 AND AND I SAW A VECHILE SPEND OUT OF CONTROL I TRIED TO DRIVE FASTER TO GET OUT OF THE WAY BUT DOING IN THE MIDDLE OF DRIVING THE KEY FALLS OUT OF THE IGNITION CAUSING THE THE OTHER CAR TO HIT MINES IN THE REAR RIGHT NO ONE WAS HURT BUT MY CAR WAS SCATCH AND A DENT I NOTICE IT FREQUENTLY THAT WHEN DRIVING THE KEY COMES OUT BY ITSELF ITS REALLY SCARY AND DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593594May 23, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING ON THE INTERSTATE AND MY HEADLIGHTS WENT OUT. I FLASHED MY BRIGHTS AND THEY CAME BACK ON. IT HAS DONE THIS MULTIPLE TIMES SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588998May 19, 2014
ELECTRICAL SYSTEM
2002 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL SYSTEMS MALFUNCTION. *SMD THE CONSUMER STATED THE PROBLEMS HE EXPERIENCED WERE EERILY SIMILAR AS TO THOSE DESCRIBED IN THE RECALL. HOWEVER, GENERAL MOTORS CUSTOMER SERVICE INFORMED HIM, HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONSUMER STATED WHILE DRIVING, ALL OF A SUDDEN, ALL ELECTRICAL FUNCTIONS CEASED. ALL OF THE GAUGES WENT TO THE OFF POSITION, AND THE POWER STEERING AND BRAKES WERE LOST. MINUTES LATER, ALL ELECTRICAL FUNCTIONS RESUMED. THE CONSUMERS MECHANIC WAS UNABLE TO ISOLATE THE PROBLEM. *JB UPDATED 06/19/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585909May 6, 2014
ELECTRICAL SYSTEM
2002 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH PROBLEM. *SMD THE CONSUMER STATED THE ELECTRICAL SWITCH WAS REPLACED ON JUNE 4, 2013. ON FEBRUARY 13, 2014, THE VEHICLE LOST ALL POWER AND CAME TO A COMPLETE STOP. ON APRIL 5, 2014, THE VEHICLE LOST ALL POWER AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579157April 11, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT SHE WAS ABLE TO REMOVE THE KEY FROM THE IGNITION AND THE VEHICLE WOULD REMAIN ON. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 103,413. UPDATED 7/7/14*CN UPDATED 07/11/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578508April 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE CRUISE CONTROL ENGAGED INDEPENDENTLY AND WOULD NOT DEACTIVATE. THE IGNITION SWITCH WAS TURNED OFF; HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED NUMEROUS TIMES AND THE VEHICLE FAILED TO SLOW DOWN. WHEN THE EMERGENCY BRAKE WAS ENGAGED THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE THEN RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CRUISE CONTROL CABLE WAS DETACHED. THE MECHANIC STATED THAT THE IGNITION SWITCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. UPDATED 6/10/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577328April 4, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED THE CONTACT THAT THE IGNITION SWITCH LOCK AND BODY CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576954April 2, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SEVERAL LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN DIAGNOSED THE PASS LOCK ASSEMBLY SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 60,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575961March 31, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
I HAD JUST DROPPED MY 8 YEAR OLD SON OFF AT SCHOOL, AND I WAS HEADED TO WORK. THE CAR CUT OFF WHILE I WAS SLIDING ON VERY THIN ICE. I COULD NOT STEER AWAY FROM THE BACK OF A PICK UP TRUCK. THE DRIVER DROVE OFF BEFORE I COULD EVEN EXIT THE CAR. THE AIR BAG DID NOT DEPLOY AND I HAD TO HAVE THE CAR TOWED TO MY HOUSE. I HAVE NOT BEEN ABLE TO GET IT STARTED SINCE. I HAVE HAD SEVERAL MECHANICS LOOK AT IT BUT NONE COULD FIX THE PROBLEM. I AM A SINGLE PARENT WHO LIVES PAYCHECK TO PAYCHECK. I JUST BOUGHT THE CAR IN OCTOBER. I DO NOT HAVE THE MONEY TO KEEP POURING INTO THIS CAR. I KNOW THERE IS MANUFACTURING PROBLEM BUT I DO NOT HAVE THE MONEY TO HAVE IT TOWED TO A DEALER, MUCH LESS THE MONEY TO HAVE IT FIXED. ALL I WANT TO HAVE MY CAR BACK ON THE ROAD RUNNING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10574660March 25, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS MALFUNCTIONED AND WHEN SWITCHING FROM THE LOW BEAM LIGHTS TO THE HIGH BEAM LIGHTS, THE LIGHTS WOULD SHUT OFF. THE CONTACT WOULD SWITCH THE LIGHTS ON AND OFF, BUT THE LIGHTS WOULD NOT REMAIN ILLUMINATED. THE FAILURE RECURRED CONTINUOUSLY OVER A THREE YEAR PERIOD. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE LIGHT SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 05/29/14 MA THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 06/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574262March 23, 2014
ELECTRICAL SYSTEM
ON THE ABOVE DATE I WAS DRIVING HOME FROM WORK WHEN MY CAR JUST SHUT OFF ON THE HIGHWAY. HAD TO PULL OF AND CAR DID WANT TO START NOTICE THE PASSLOCK 2 SYSTEM SECURITY LIGHT WAS ON. I HAD THE CAR TOWED HOME CAR START RIGHT UP DROVE TO WORK CAR DIDN'T WANT TO START AGAIN. HAS NOT START SINCE. NOTE I SPENT 700 ON THE PASSLOCK SYSTEM A YEAR IN HALF AGO.THIS IS BULL GM NEEDS TO FIX THIS PROBLEM FOR GOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574094March 21, 2014
ELECTRICAL SYSTEM
CAR BEGAN TO FLASH SECURITY LIGHT. THEN WITHIN A MONTH THE LIGHT STAYED ON ALL THE TIME WITH SIGNAL LIGHT MAKING A CLICKING SOUND THEN NOT ABLE TO FLASH PREVENTING THE DRIVERS BEHIND ME NOT TO KNOW THE DIRECTION IM TURNING. THE SWITCH YOU HAVE TO JUGGLE AND THE CAR WOULD NOT START ANYMORE. I HAD THE BCM CHANGED THE RADIO IS LOCKED THE LIGHTS USE TO FLASH ON AND OFF. NOW THE CAR STARTS INTERMENT AND THE RADIO IS STILL LOCKED THE SECURITY LIGHT IS STILL ON, CRUISE LIGHT, AND PASSENGER AIRBAG LIGHT ON. THIS IS A PROBLEM FOR THE CHEVY IMPALA TO BUT THEIR IS NO RECALL....WHY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573728March 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT THE ENGINE WOULD NOT START. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6900. THE CONSUMER ALSO STATED, THE TURN SIGNALS DID NOT ALWAYS WORK. UPDATED 06/30/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573383March 19, 2014
ELECTRICAL SYSTEM
CAR WOULD NOT START. SECURITY LIGHT CAME ON AND IT WOULD NOT START. THIS HAS HAPPENED AT LEAST 10 TIMES A YEAR SINCE 2004. THE WIRING TO THE LIGHT SYSTEM MELTED AT THE IGNITION SWITCH IN ONE INCIDENT. I CONTINUALLY HAVE TO RESET THE SECURITY SYSTEM TO OVERRIDE THE PASS LOCK SYSTEM ERRORS. THE CAR CONTINUES TO FAIL WITH PAS LOCK SECURITY ISSUES. I HAVE RESEARCHED THIS ON CHEVROLET IMPALAS, PONTIAC AND OTHER GM MODELS. THE SOLUTIONS ARE VAGUE AND INCONSISTENT. I TOOK MY CAR TO THE CHEVROLET DEALER IN SAN DIEGO AND THEY COULD NOT FIGURE OUT WHAT WAS WRONG AND THEIR SUGGESTION WAS TO REPLACE A BUNCH OF EXPENSIVE PARTS WITH NO GUARANTEE THAT THIS WOULD FIX THE SECURITY LOCK START ISSUE. THEY SAID THIS WAS A VERY COMMON PROBLEM AND THEY HAD NO SOLUTION FOR THE CAUSE. THEY TOLD ME THE BEST THING TO DO WAS TO TRADE IT IN ON A NEW CAR OR SELL IT TO SOME UNSUSPECTING PERSON TO DEAL WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568978March 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER INSERTING THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START AND THE ANTI-THEFT SYSTEM ENGAGED. ALSO, THE CONTACT MENTIONED THAT ON ANOTHER OCCASION, THE VEHICLE FAILED TO START AFTER REFUELING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH AND KEYS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568986March 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565773February 25, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FLOAT INSIDE THE FUEL TANK BECAME INOPERABLE. THE VEHICLE FUEL GAUGE WAS READING INACCURATE AMOUNTS OF FUEL AND THE LOW FUEL GAUGE WARNING LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565804February 25, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE FUEL GAUGE BECAME INOPERATIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE FUEL GAUGE WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552694November 18, 2013
STEERING, SERVICE BRAKES, ENGINE
PROBLEM WITH STARTING HAS PROGRESS TO A PROBLEM WITH THE CAR SHUTTING OFF DURING OPERATION. SEVERAL TIMES NOW THE CAR HAS SHUT DOWN WITH NO WARNING AND AT DIFFERENT SPEEDS. THIS CAUSES A LOSS OF CONTROL WITH THE POWER STEERING AND POWER BRAKES. I HAVE BEEN ABLE TO PLACE THE TRANSMISSION IN NEUTRAL AND RESTART THE CAR WHILE MOVING. THE LAST TIME IT HAPPENED, I WAS MAKING A RIGHT TURN AND MERGING INTO THE FLOW OF TRAFFIC. I HAD PRESSURE ON THE STEERING WHEEL WHILE TRYING TO MAKE THE CURVE WHEN I RESTARTED THE CAR. AT THIS POINT, THE POWER STEERING KICKED IN AND I FOUND MYSELF SWERVING FROM THE SUDDEN SNATCH ON THE STEERING. WE WERE LUCKY THAT WE DIDN'T CAUSE AN ACCIDENT. IF MY WIFE HAD BEEN AT THE CONTROLS I KNOW IT WOULD HAVE TURN OUT BAD! I SEE UNLIMITED COMPLAINS AROUND THIS ITEM. DO WE HAVE TO WAIT ON PEOPLE TO GET INJURED OR KILLED BEFORE THE COMPANY IS FORCE TO BE RESPONSIBLE? IF THIS WAS A FOREIGN CAR COMPANY, THE GOVERNMENT WOULD HAVE ALREADY FORCED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551362November 7, 2013
ELECTRICAL SYSTEM, ENGINE
PASSLOCK SYSTEM WOULD DISABLE THE CAR FROM STARTING DOZENS OF TIMES FOR MONTHS. I WOULD GET STUCK ANYWHERE WITHOUT WARNING FOR HALF AN HOUR OR MORE WITH MY CHILDREN. IT WAS TAKEN IN FOR A COOLANT LEAK ISSUE. THE DEXCOOL ( A HORRIBLE PRODUCT WITH LAWSUITS DUE TO ENGINE DAMAGE) HAD EATEN THE HOSES AND WAS SPRAYING AROUND THE ENGINE. IT CREATED A SLUDGE THAT THANKFULLY DID NOT DESTROY MY RADIATOR. THE CAR FINALLY OUTRIGHT FAILED BECAUSE OF THE SECURITY SYSTEM. THE PASSLOCK SYSTEM IS A KNOWN ISSUE WITH GM. I HAVE READ ENDLESS COMPLAINTS ABOUT THIS PROBLEM. THERE WAS NOTHING WRONG WITH THE CAR, BUT THE SYSTEM WOULD NOT READ THE KEY. IT WAS IN THE SHOP FOR WEEKS. HAD TO GET NEW BCM AND HAVE THE SYSTEM REPROGRAMMED. MY CAR ONLY HAS 37,000 MILES AND FOR IT TO FAIL AND NEED SUCH EXPENSIVE REPAIRS FOR A FAULTY SYSTEM WITH NOTHING WRONG WITH THE MECHANICS OF THE CAR IS UNREAL. ANOTHER KNOWN ISSUE IS WITH THE SIGNALS GOING OUT WITHOUT WARNING. I NEVER KNOW IF THE TURN SIGNALS WILL WORK AND THIS IS VERY DANGEROUS. I AM FEARFUL THAT OTHER ISSUES WITH THE ELECTRICAL SYSTEM MIGHT HAPPEN. BUT KNOWING THAT THE BCM MIGHT FAIL AGAIN IN ANOTHER YEAR OR SO IS THE BIGGEST RUB. HOW MANY TIMES DO PEOPLE HAVE TO REPROGRAM THEIR CAR AND REPLACE PARTS ON A FAULTY PASSLOCK SYSTEM THAT WILL FAIL AGAIN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala