Chevrolet Equinox Complaints

698 consumer complaints on file.

#11605516July 30, 2024
EXTERIOR LIGHTING, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
My front collision alert system has stopped working, I have taken it to multiple dealerships within my certified vehicle company. Next, my automatic High beams do not function at all, which is difficult to navigate at night without them. I have tried to update my vehicle and sent it to other dealerships and they cannot figure out what is wrong. And lastly, my lane assistance system is not working either, every time I have tried to reset, nothing has happened. Due to all of these functions not working the automatic high beams, I have had to be extra careful when driving at night. The lane assist system not functioning at all has made driving in compact roadways more difficult. Lastly the front collision alert system not working at all has caused many incidents that could have led to multiple accidents. I have talked to customer service agents, mechanics, and car managers from dealerships and they can't figure it out either. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605461July 30, 2024
FUEL/PROPULSION SYSTEM, ENGINE
The fuel pump module failed as I was driving 65 mph on the interstate. Thankfully, I was able to pull over without an incident. My safety was at risk stopping suddenly at this rate of speed and I was thankful I was in the right hand lane and able to pull off the road. After waiting an hour, my car was towed to the dealer and the fuel pump module has been replaced. There were no warning lamps or other symptoms prior to this failure. My car was covered under the warranty and I have contacted GM and filed a complaint regarding this situation as my car only has 9,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604910July 27, 2024
FUEL/PROPULSION SYSTEM
Car shut off going through busy intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601044July 10, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
After going very slow, mostly stopped, in stop-and-go traffic for 2 hours, my Chevy Equinox suddenly started to shake and would not respond. The car/engine was on and in Drive but the gas petal would not propel the car forward. My steering wheel locked and I could not turn it in any way. The Engine Light came on and a message came on the dash that said "Push Brake to Start Engine" but pushing the brake did not change anything, and the engine had never turned off. I tried to turn the car off by mashing the brake and pushing the engine stop button but my car would not turn off. I rolled backward into the car behind me as could not go forward and traffic had to be routed around me. About 20 minutes later, I tried to turn my car off and it did cut off completely. About 30 minutes later a police officer was able to turn my car on, put it in neutral, and roll it to the side of the road. The check engine light was still on. My car was towed 200 miles back home and I was able to drive it off the tow truck and into our driveway but the engine light was still on. The next day, the car turned on and the engine light was not on. I did not feel safe to drive it so we had it towed to the Carmax where we purchased it. Carmax towed it to a local chevy dealership and they said it was the fuel nodule. It is currently awaiting those repairs.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11601034July 10, 2024
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
I purchased this vehicle 3 months ago and it had a terrible smell and still does. When I got the car home I started cleaning and seen mold under the weather mats. 1 month after purchase the sun roof and sun shade stopped working. The smell got worse and I noticed every time it rains the floor is soaking wet. Massive amounts of water is draining into the car from the rear seats causing black mold. After doing research this is a known issue with this vehicle. Terrible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600418July 9, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Dashscreen doesn't work properly and experience screen freeze freezing map and GPS the charger ports in the front dash do not work the control buttons on the steering wheel do not work properly volume adjustment on the bottom but the touch screen stopped working and the physical buttons stopped working near the display Link to inaccurate Forward Collision Warning Issue well documented on forums for all type of chevy cars [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598046July 1, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I purchased the vehicle new . When I took it in for a factory recall there was damages to the vehicle and dealer blamed me for it. I purchased it brand new. The dealer has gone out of business and GM and the new dealer will not take care of the factory recall since the damages were done by original dealer that sold it. My air conditioner went out as well and they did fix that. But still not able to fix the hidden damages on the vehicle I purchased new. They want to charge me to fix the damages before they fix the factory recall. I would have never know of the damages if there was no factory recall. Please help. I have been getting the run around since February and the lemon law or anyone will help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594816June 17, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
There have been 4 radios in the car installed and it has continually cause multiple issues with the electrical system. We’ve had the car in the shop for 7 different times and there is no correction as of now. Additionally, we’re continuing to have a constant rattling sound and it has been looked at and ‘corrected’ multiple times and there is still not a fix. We’ve had this car in the shop 10 different times over the two issues and still no correction nor any assistance from the manufacturer. Something has to give.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593218June 8, 2024
ELECTRICAL SYSTEM
In my 2024 chevy equinox after about 4months of ownership, our car is no longer blowing cold air and or blowing out enough air flow. It has only gotten worst.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590676May 24, 2024
FUEL/PROPULSION SYSTEM
February-March 2024 the car would stall when trying to accelerate. April 2024 while driving to the store, the vehicle reduced speed and went into power save mode, and the check engine light appeared. I took it to the dealer on a Monday morning and from their diagnosis they reported nothing was wrong. They stated I pretty much had to wait until the car went out before they can figure out what's wrong. May 2024 while reversing and then putting the vehicle in drive, the car begin to lose power and a message appeared saying switch to neutral. After parking and turning the car off, then turning it back on, it hardly wanted to turn on and the message appeared again to put the car in neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590343May 23, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
DRIVING 60 MILES PER HOUR, ON [XXX] IN WALPOLE MASSACHUSETTS THE POWER STEERING FAILED OF OUR 5 MONTH OLD CHEVY EQUINOX. I WAS UNABLE TO TURN WITH THE CURVED ROAD. I PRESSED BRAKES AS HARD AS I COULD, HIT GUARD RAIL. DASH BOARD ILLUMINATED "SERVICE POWER STEERING DRIVE WITH CARE". CAR TOWED TO BOCH, I WAS HOSPITALIZED. INSURANCE AND GM INSPECTED SUV, GM ESIS CONCLUDED 3 MONTHS LATER NO ISSUES WITH 2022 CHEVY EQUINOX EVEN THOUGH IT STILL DID NOT HAVE POWER STEERING. EQUINOX TOWED TO QUIRK WHERE WE BOUGHT THE SUV, 1 HOUR LATER CODES REVEALED INTERNAL MALFUNCTION OF SYSTEM NO STEERING AVAILABLE AT THIS TIME. WE ASKED FOR THIS CAR TO BE REPURCHASED UNDER THE LEMON LAW. 3 MONTHS LATER THE CAR WAS REPAIRED. WE HAD TO GO TO ARBITRATION UNDER THE LEMON LAW FOR GM TAKE THE LEMON BACK;.GM AND QUIRK WAS UNCOOPERATIVE AT EVERY NEGOTIATION I WILL NEVER BUY A GM OR A QUIRK CAR AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11589653May 20, 2024
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was driving at 60 MPH, the brake pedal was depressed but the vehicle continued to drive causing the contact to crash into the vehicle in front. The entire front of the vehicle was damaged. The contact stated that the vehicle was still in motion after the crash, he had to jump out of the vehicle and manually steer the vehicle to the side of the road where it finally came to a stop. All the air bags in the vehicle deployed. The contact mentioned the automatic braking system failed to independently stop the vehicle. No warning lights were illuminated. The contact's wife who was driving sustained air bag and seat belt bruising but no medical attention was required. A police report was filed. The vehicle was towed to the impound lot. The insurance company had not inspected the vehicle as of yet. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11588445May 13, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Front camera inoperative. Not listed as a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587376May 7, 2024
FUEL/PROPULSION SYSTEM
Fuel pump quit on 12/24/23. Dealer had vehicle four months while GM designed new pump. Notified vehicle was ready but later same day was notified the catalytic converter was bad - one ordered. Another week. Picked up vehicle mid April 24 and drove about three miles and warning light came on. Returned to dealer, mechanic made adjustments and said all fixed. Been dealing w/GM for buy back or higher trade in. Battle all the way. Bought as tow vehicle with RV. About to leave on 2 to 3,000 mile trip. Do not trust Equinox and want to return/trade for another Equinox or Blazer. Have also looked at Ford products. BTW I was in the inside lane of a busy four lane highway when this happened and speed reduced to about 5 miles per hour. People love their horns when you try to get in outside lane in heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586689May 3, 2024
AIR BAGS
1.The airbags did not deploy, possibly missing. 2. I suffered injury and crashed into a building. I was hit. 3. Vehicle was inspected by the Hertz Rental Car. 4. Do not remember any messages.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11584876April 24, 2024
UNKNOWN OR OTHER
Vehicle begins to chug like it’s going to stop. Then goes back to driving normal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583206April 15, 2024
FUEL/PROPULSION SYSTEM
My 2022 Chevrolet Equinox lost power on two different occasions. The first time I was driving at 45 mph and the car stalled to a stop and would not restart and had to be towed. It had 816 miles on it. The repair sheet stated that it was a fuel pump control module internal fault. The fuel pump control module was replaced. At 8,401miles, the car did the same, but I was on a four-lane highway driving 65mph with the cruise control on and it lost power, stalled and I coasted to a stop and it would not re-start. After being stranded on the side of the highway for almost 2 hours, it was towed. This time the repair stated that it was due to an internal short in the driver. I was fortunate that I was not in heavy traffic or someone would have crashed into me. There were no warnings until the power cut out and the display indicated "low engine power". This is extremely dangerous and I am afraid it will happen again and I may not be in an area where I can navigate to the side of the road. This defect in the fuel system is a danger to me and other drivers. I contacted Chevrolet Customer Service but was told they can only be of assistance after the problem occurs 3 times. Even though the dealer said the problem was not the same problem, it was a problem with the fuel system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582737April 12, 2024
FUEL/PROPULSION SYSTEM
Press on the gas and car doesn’t move. Seems to not get gas sometimes while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581448April 5, 2024
UNKNOWN OR OTHER
The screen behind the steering wheel got all streaky and now I can not see anything on it. It won’t be able to show me a safety warning, mileage, and the digital speedometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579984March 28, 2024
BACK OVER PREVENTION: WARNINGS
The Park Assist light keeps coming on and should have been a recall for this item I was told by the dealership last year and they supposedly ordered part. I never received a call and now light is still coming on due to not showing any open recalls and item was never repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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